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Old 11-19-2009, 04:58 PM   #1
Verio
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Warranty Work Denied...... not anymore?

So, with a little patience, and A LOT of help from the Fbodfather (and GM Executive Offices), my car is going to be fixed next week. It's the same dealer I've been dealing with, just a different branch, in a different town. Only 5 minutes longer of a drive.

I'm not sure how it got done, but when I arrived this evening, they knew the past history on my vehicle, they had the TSB already printed out, and were ready to go.

I'm going to be dropping my vehicle off next week, GM is providing a rental, and it seems like it's going to be pretty flawless.

It's amazing how there are two extremes to the same situation.

I also want to thank Fbodfather, and my POC at GM Executive offices for working with me through this, to a positive resolution.

I'll post pictures after it's repaired... but after the warm reception at the dealership and the attitude of both the Service Center Manager and the Bodyshop Manager, I can't see anything bad coming out of this.
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Old 11-19-2009, 05:00 PM   #2
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Glad to hear it's going to get taken care of, sad to heat it took so much to get it done. Good luck.
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Old 11-19-2009, 05:01 PM   #3
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Congrats!! I knew once Fbod was involved it would get done.
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Old 11-19-2009, 05:01 PM   #4
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Awesome! About damn time!
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Old 11-19-2009, 05:03 PM   #5
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WHOOHOO! I had a feeling this would work out in the end. This is awesome news Verio. You have the patience of a saint.
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Old 11-19-2009, 05:19 PM   #6
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#10887 SOLD :( + the 66&69= 2 SS's
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Old 11-19-2009, 05:21 PM   #7
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Glad it's finally getting fixed but it's bullshit that you had so many problem's getting there.
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Old 11-19-2009, 06:01 PM   #8
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<----------------- Wants his free oil changes.... lol
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Old 11-23-2009, 01:02 PM   #9
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Too bad damage is done

Quote:
Originally Posted by Verio View Post
So, with a little patience, and A LOT of help from the Fbodfather (and GM Executive Offices), my car is going to be fixed next week. It's the same dealer I've been dealing with, just a different branch, in a different town. Only 5 minutes longer of a drive.

I'm not sure how it got done, but when I arrived this evening, they knew the past history on my vehicle, they had the TSB already printed out, and were ready to go.

I'm going to be dropping my vehicle off next week, GM is providing a rental, and it seems like it's going to be pretty flawless.

It's amazing how there are two extremes to the same situation.

I also want to thank Fbodfather, and my POC at GM Executive offices for working with me through this, to a positive resolution.

I'll post pictures after it's repaired... but after the warm reception at the dealership and the attitude of both the Service Center Manager and the Bodyshop Manager, I can't see anything bad coming out of this.
Unfortunate in two ways: ! took so long and so much effort to get it resolved 2. Too bad all the hard feelings and bad press generated cannot be erased. 3. Too bad GM cannot have a forum that exposes and rebutts the ill treatment of their products and the BS that is generated by consumers and the competition.
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Old 11-23-2009, 01:05 PM   #10
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Well, I'm not shooting the Fireworks off quite yet. It's now almost COB Monday, and no word from the dealer yet on when to bring it in. Time will tell.
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Old 11-24-2009, 08:36 PM   #11
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Quote:
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Well, I'm not shooting the Fireworks off quite yet. It's now almost COB Monday, and no word from the dealer yet on when to bring it in. Time will tell.
Update????
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Old 11-24-2009, 08:41 PM   #12
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I was told today to bring it in next Monday.
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Old 11-24-2009, 08:53 PM   #13
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Glad your finally going to get it taken care of . Just to bad you had to go though what you had to, sometimes I just don't understand .
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Old 11-25-2009, 09:06 AM   #14
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It just comes down to them doing the right thing. Glad to hear they finally did
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Old 11-30-2009, 06:47 PM   #15
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Car was dropped off this afternoon. I guess we'll see in a few days!
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Old 11-30-2009, 06:51 PM   #16
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Good to hear that. Your posts definately showed how upset you were (rightfully). Hopefully the executive office will handle my PDIM situation in a similar manner. Codeman71 is working on it for me...
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Old 11-30-2009, 07:23 PM   #17
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Quote:
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Good to hear that. Your posts definately showed how upset you were (rightfully). Hopefully the executive office will handle my PDIM situation in a similar manner. Codeman71 is working on it for me...
Well, the person I had working on it for me at the Executive Office took care of it, and made sure the Dealership I went to, treated me with respect.

I mentioned that my breaks were squeaking a bit when I dropped the car off, and they told me that they would take it from the Body Shop over to the Service area and get that looked at too, while I had the rental already.

Excellent service.
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Old 11-30-2009, 07:29 PM   #18
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Quote:
Originally Posted by Verio View Post
Well, the person I had working on it for me at the Executive Office took care of it, and made sure the Dealership I went to, treated me with respect.

I mentioned that my breaks were squeaking a bit when I dropped the car off, and they told me that they would take it from the Body Shop over to the Service area and get that looked at too, while I had the rental already.

Excellent service.
I think the right people talked to them persuasively The service manager that laughed you off and said it was from rock damage should have been forced to treat you with some respect!
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Old 11-30-2009, 07:52 PM   #19
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Quote:
Originally Posted by FYRFTR02 View Post
Unfortunate in two ways: ! took so long and so much effort to get it resolved 2. Too bad all the hard feelings and bad press generated cannot be erased. 3. Too bad GM cannot have a forum that exposes and rebutts the ill treatment of their products and the BS that is generated by consumers and the competition.
#3) it goes both ways, how many people had these issue's before the net and had no voice.
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