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Old 05-05-2010, 06:34 PM   #35
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Pete. i have a problem. i took my car to the dealership as you can see i made a thread about it the brakes. and they made it worst :( and then i took it again because i have 2 check engine lights which are codes and they havent been able to do anything about it. they just moved my car to a parking spot...its been sitting there for 4 days already. and they havent done ANYTHING! im getting really angry about this. the problems are easy things. one is the ECU/Throttle Body. something wrong with them. and then the other is the fuel pump...please help me. i am having a horrible experience...
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Old 05-05-2010, 06:37 PM   #36
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here are the links..

http://www.camaro5.com/forums/showthread.php?t=80980

http://www.camaro5.com/forums/showthread.php?t=77145

some other member(S) have had problems like me with the brakes.
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Old 05-06-2010, 09:41 AM   #37
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Originally Posted by xpanda305x View Post
here are the links..

http://www.camaro5.com/forums/showthread.php?t=80980

http://www.camaro5.com/forums/showthread.php?t=77145

some other member(S) have had problems like me with the brakes.
Couple things:

Sorry to here you are having issues. Hopefully GM can get things resolved to your satisfaction.

On your "REDUCED ENGINE POWER" issue, it looks like there could be a TSB that might apply here (Service Bulletin Number : PIP-4673). Hard to tell because that one isn't very descriptive. You can check it here.

Overall, f you don't feel that your issues are being resolved by the dealer then I would call the customer service number and explain the situation. Have them issue you a case number and due their investigation. Let me know what comes of that and we can go from there. If your concerns still aren't addressed to your satisfaction, then we can escalate per the process outlined above.

Pete
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Old 05-09-2010, 10:31 AM   #38
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I'm taking mine to dealer next week. My USB port does not work. I have my fingers crossed!
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Old 05-09-2010, 01:31 PM   #39
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I'm taking mine to dealer next week. My USB port does not work. I have my fingers crossed!
I had that same problem, mine was in and out in 2.5 hours. They had to coordinate with a company they outsource the audio installations/maintenance too but once they showed up it went flawlessly.
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Old 05-18-2010, 05:22 PM   #40
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Pete,

I posted a while ago about some problems I was having (brakes and transmission). I'm pretty fed up with Chevrolet's customer service and service dept. service. Honestly, I'm probably getting blown off cuz I'm still a kid. *to clarify for those who toss me into the 16 year first car group: I saved up for a car, I saw Eleanor, I bought her, I earned the right to drive her in my book* Digressing, as of April my car had been in the shop 22 out of the 30 days of the month. I'm easily over the 30 days out of service for lemon law. My brakes still squeak all the time (started keeping a log of when they act up per someone's suggestion), the car still lurches forward, and now the seats are squeaking. All of these problems get ignored by the dealer because they don't see them during the ride along and I'm not in the mood to leave my car at the dealer for a week so they can "look at it" all the while they won't give me a loaner because I'm not 25.

To the people who are probably going to respond with the really obvious answers to my problems. They've tried them, they have checked every TSB and done everyone that applies, still not fixed. That and while I was here looking up TSBs I came accross the battery cable recall. My car, A9111524, inside the affected VINs. No phonecall, no letter, not even a carrier pigeon as to let me know that my car was under recall. I had to tell the dealer about it, at which point he told me it wasn't really necessary.

Sorry for the rant, I'm just ...... frustrated, yea lets go with frustrated, with this whole situation. Again, sorry for the rant.
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Old 05-19-2010, 09:46 AM   #41
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Pete,

I posted a while ago about some problems I was having (brakes and transmission). I'm pretty fed up with Chevrolet's customer service and service dept. service. Honestly, I'm probably getting blown off cuz I'm still a kid. *to clarify for those who toss me into the 16 year first car group: I saved up for a car, I saw Eleanor, I bought her, I earned the right to drive her in my book* Digressing, as of April my car had been in the shop 22 out of the 30 days of the month. I'm easily over the 30 days out of service for lemon law. My brakes still squeak all the time (started keeping a log of when they act up per someone's suggestion), the car still lurches forward, and now the seats are squeaking. All of these problems get ignored by the dealer because they don't see them during the ride along and I'm not in the mood to leave my car at the dealer for a week so they can "look at it" all the while they won't give me a loaner because I'm not 25.

To the people who are probably going to respond with the really obvious answers to my problems. They've tried them, they have checked every TSB and done everyone that applies, still not fixed. That and while I was here looking up TSBs I came accross the battery cable recall. My car, A9111524, inside the affected VINs. No phonecall, no letter, not even a carrier pigeon as to let me know that my car was under recall. I had to tell the dealer about it, at which point he told me it wasn't really necessary.

Sorry for the rant, I'm just ...... frustrated, yea lets go with frustrated, with this whole situation. Again, sorry for the rant.
Stieger,

Very sorry to hear about your problems and your frustrations. I was in the same position as you once with a truck so I know exactly how you feel. That was why I started this thread; so people know how and where to go for help. The dealer isn't always your friend nor do they always have yours or GM's interests in mind. Did you escalate to the customer support number? Did you send me your case number and other info? [Sorry if you did and I am asking again!] I will forward on your information and do whatever I can to assist. If you haven't been called by GM customer service yet then that is definitely the next step. Once you have exhausted that option, then I would look into the lemon law. The customer service rep should actually also be able to help you with that if you decide to go that route.

Pete
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Old 05-19-2010, 11:28 AM   #42
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Not a problem Pete. Originally, back when things weren't that bad, I gave you my service number (71-816167637) and you forwarded me to some people. Which was a huge help don't get me wrong. I appreciate everything you and the other GM employees on the forum are doing to help us guys who are having problems. I had a customer service represenative contact me awhile ago, she scheduled a ride-along with a tech from one of the dealers I went to. Tech didn't notice any of the problems as "serious", and that my brake squeaking sound was from "water being boiled off of the rotors. Once all the waters gone it'll stop. I promise." That's verbatum by the way, that answer just didn't make any sense to me so I wrote it down. I'm happy to email you all of the notes I have from this whole process too at your request. Sorry, side note. Eventually my problems got escallated to the GM executive office department. They gave me a really nice package that gave me free maitance for a year, which I love and greatly appreciate. Downside to all that is that my rep there didn't help fix my problems, just told me to come back when they were more serious. In all honesty Pete, I don't want to cause trouble. I just want what is essentially a brand new SS not to have problems that my 98 wrangler would have. If I have to follow up on lemon law and get a lawyer then I will, I just don't want to things to come to that. Thanks again for all the help.
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Old 05-19-2010, 02:29 PM   #43
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Not a problem Pete. Originally, back when things weren't that bad, I gave you my service number (71-816167637) and you forwarded me to some people. Which was a huge help don't get me wrong. I appreciate everything you and the other GM employees on the forum are doing to help us guys who are having problems. I had a customer service represenative contact me awhile ago, she scheduled a ride-along with a tech from one of the dealers I went to. Tech didn't notice any of the problems as "serious", and that my brake squeaking sound was from "water being boiled off of the rotors. Once all the waters gone it'll stop. I promise." That's verbatum by the way, that answer just didn't make any sense to me so I wrote it down. I'm happy to email you all of the notes I have from this whole process too at your request. Sorry, side note. Eventually my problems got escallated to the GM executive office department. They gave me a really nice package that gave me free maitance for a year, which I love and greatly appreciate. Downside to all that is that my rep there didn't help fix my problems, just told me to come back when they were more serious. In all honesty Pete, I don't want to cause trouble. I just want what is essentially a brand new SS not to have problems that my 98 wrangler would have. If I have to follow up on lemon law and get a lawyer then I will, I just don't want to things to come to that. Thanks again for all the help.
Ah, now I remember. Thanks for jogging my brain. There are some really good people at GM who are trying to make sure that every customer is as happy as possible. I am glad that they at least extended you a nice package. I will do some more checking and see if anything else can be done. Go ahead and send me your notes to my email and we will see what happens from there.

Pete

EDIT: Stieger, did you see this: http://camaro5.com/forums/showthread.php?t=84386? I don't see anything in the TSB search, but you may want to PM the OP in that thread and see where the dealer got that info.
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Old 05-19-2010, 03:23 PM   #44
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Pete thanks for the reeply, will shoot you that email once I'm home. I didn't see that thread but that's the first thing they did with mine. Told me it was a TSB and called for them to replace the front brake pads with new ones that had a lower metal concentration.

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Old 05-19-2010, 08:45 PM   #45
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Pete thanks for the reeply, will shoot you that email once I'm home. I didn't see that thread but that's the first thing they did with mine. Told me it was a TSB and called for them to replace the front brake pads with new ones that had a lower metal concentration.

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The C5 at work makes me laugh. I doubt you will find anyone around here judging on that. I will look for the email.
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Old 05-19-2010, 09:28 PM   #46
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So don't have your email Pete, I gave you mine awhile ago. Posting the work log on here if that's ok. Just easier/quicker really. Also, I called the executive office today in hoping that they had some more news. They did not. They want another dealer technician to look at the car. AKA if I want the car looked at I need to drop it off for an unknown amount of time ..... again.
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Old 05-19-2010, 09:34 PM   #47
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This needs to be a STICKY!
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Old 05-20-2010, 08:40 AM   #48
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So don't have your email Pete, I gave you mine awhile ago. Posting the work log on here if that's ok. Just easier/quicker really. Also, I called the executive office today in hoping that they had some more news. They did not. They want another dealer technician to look at the car. AKA if I want the car looked at I need to drop it off for an unknown amount of time ..... again.
Thanks Stieger. I sent you a PM too, but you can disregard. I will see what I can do.
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Old 05-20-2010, 09:46 AM   #49
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This needs to be a STICKY!
Done!
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Old 05-20-2010, 10:05 AM   #50
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Thanks so much Pete. Also spent about 5 min searching for the thread this morning. Didn't realize it had become a sticky. Thanks mods
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Old 05-20-2010, 10:38 AM   #51
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