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Old 11-30-2010, 01:11 AM   #18
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Interesting......
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Old 11-30-2010, 08:10 AM   #19
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sorry you're havin problems, but my cgm heritage grill was a perfect match to the car.
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Old 11-30-2010, 03:26 PM   #20
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I ORDERED A T2 BUMPER, SPLITTER, L.E.D. STRIPS, AND SLP HOOD FROM GARY NOT TOO LONG AGO. WAS THERE A LITTLE TIME DELAY, YES BUT OVERALL I'M STILL SATISFIED WITH THE OUTCOME. I AM A LITTLE DISSAPOINTED AS WELL FOR STILL NOT HAVING MY FRONT SPLITTER YET, AND WASN'T INFORMED AHEAD OF TIME THAT THEY WERE ON BACK ORDER, AND YES I WANT MY CAR COMPLETE, BUT THERE HAS TO BE AT LEAST A LITTLE LE-WAY. I ALSO CONTACTED ACS, IN GARY'S DEFENSE, AND THE OWNER TOLD ME DIRECTLY THAT "THEY ARE" STILL REVISING THE NEW MOUNTING SOLUTIONS FOR THE T2 SPLITTER, BUT AS OF RIGHT NOW THERE ARE NO DEFINATE ETA'S. AM I STILL FRUSTRATED, ABSOLUTELY, BUT ITS NOT GARY'S FAULT, ACS JUMPED THE GUN WHEN RELEASING THESE BUMPERS AND SPLITTERS AND ARE NOW TRYING TO PLAY CATCH-UP. PERSONALLY, I'D RATHER THEM HAVE A PERFECT MOUNTING SOLUTION FOR THIS SPLITTER BEFORE SENDING IT OUT, BECAUSE IF I PUT THIS ON MY CAR, AND IT FELL OFF, I WOULD BE PISSED.

ON ANOTHER NOTE, WHEN I WENT TO PICK MY CAR UP FROM GARY, ONE OF MY L.E.D. STRIPS BURNT OUT AND WASN'T WORKING, BUT WHEN I GOT THE CAR BACK HOME, I SWAPPED IT OUT WITH ANOTHER SOLUTION AND HAD NO PROBLEM GETTING GARY TO REFUND ME. HE IS UP AND UP, SO CUT HIM A LITTLE SLACK.
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Old 11-30-2010, 03:54 PM   #21
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Exactly my point. If he was upfront about this I would of gone with a different order.

GARY KNOWS THAT THE SPLITTER IS NOT AVAILABLE.

Yet he charges you for it and tells you to wait. He advertises this as a complete set. Even after I have been very polite and patient I can not wait any longer. And to top it off I told him I wanted to return the bumper for a refund two weeks ago but would wait a little while longer.

I am NOT blaming Gary for the splitter not being available. I am blaming him for selling me something that's not available and not being upfront.

Unacceptable!
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Old 11-30-2010, 03:56 PM   #22
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IT SOUNDS LIKE YOU NEED TO GET ONTO ACS, NOT GARY
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Old 11-30-2010, 03:59 PM   #23
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Quote:
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IT SOUNDS LIKE YOU NEED TO GET ONTO ACS, NOT GARY
Gary sold this to me not ACS.
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Old 11-30-2010, 04:03 PM   #24
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IT SOUNDS LIKE YOU NEED TO GET ONTO ACS, NOT GARY
You must be kidding...


This has gone on way too long... full refund should be in order by now..

This didn't just get posted on a whim...
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Old 11-30-2010, 04:04 PM   #25
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ACS IS CORRECTING THE MOUNTING NOT GARY
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Old 11-30-2010, 05:52 PM   #26
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ACS IS CORRECTING THE MOUNTING NOT GARY

have you read any posts about caps?
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Old 11-30-2010, 06:00 PM   #27
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Tough crowd...Huh Gary? I'll draw their fire as usual and you take cover...



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Old 11-30-2010, 06:05 PM   #28
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Sorry to hear this hope u can get this worked out.I had some problems with gary also with a heritage grill that he painted for me that didnt match that he insisted that it did and had an attitude because i called him on it. I ended up just letting it go because i was crunched for time and didnt have anymore time to deal with this so i just bought another one and had it done correctly.Good luck with this hopefully gary will man up and make it good.I know he will never see anymore business from me and if he rips you off for that much money maybe you should go about it another way.
Come on man i never gave you an attitude about the grille you said didnt match. I have painted over 100 of them and NEVER had a prob with ANY not matching. You sent pics. of it installed and it looked perfect. and you said well you cant tell in the pics. I told you to send it back if you were still not happy and you said ok. Well a week or 2 weeks go by then you called again and said there are blemishes in the grille itself from the factory. I again said send it back and i will refund your money and you again said ok i will send it back. This was about a YEAR ago and now for some reason after never hearing from you again it's now an issue. Some people i tell ya !!!
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Old 11-30-2010, 06:07 PM   #29
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Tough crowd...Huh Gary? I'll draw their fire as usual and you take cover...



Well with over 500 items sent out to C5 customers there will be a few errors or mistakes i'm sure. and took care of any and all that have come up without any issues at all.
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Old 11-30-2010, 06:14 PM   #30
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Originally Posted by sykb47l View Post
Exactly my point. If he was upfront about this I would of gone with a different order.

GARY KNOWS THAT THE SPLITTER IS NOT AVAILABLE.

Yet he charges you for it and tells you to wait. He advertises this as a complete set. Even after I have been very polite and patient I can not wait any longer. And to top it off I told him I wanted to return the bumper for a refund two weeks ago but would wait a little while longer.

I am NOT blaming Gary for the splitter not being available. I am blaming him for selling me something that's not available and not being upfront.

Unacceptable!



AGAIN i was never told of a deff. date that the splitter would of been ready. It's not that it is NOT AVAILABLE they are making changes to it and are waaaaaaaay behind on getting it finished. It WILL be made but i cannot help that is taking this long.
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Old 11-30-2010, 06:37 PM   #31
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AGAIN i was never told of a deff. date that the splitter would of been ready. It's not that it is NOT AVAILABLE they are making changes to it and are waaaaaaaay behind on getting it finished. It WILL be made but i cannot help that is taking this long.
Gary,

Why not tell me that they are running way behind on making the splitter when I asked how long this would take? I asked you this before placing the order.


Did you ever tell me that the splitter was not available and that it could take this long to receive? No

Did you tell me I would receive my order in a week to week and a half? Yes

Did you ever mention that the splitter would arrive separately before I asked? No

Did you charge me for part of an assembly that you personally knew was not available? Yes

How am I being unreasonable? I told you two weeks ago that I would be asking for a refund and to have this bumper picked up.

You simply are being dishonest at this point.
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Old 11-30-2010, 06:44 PM   #32
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Gary,

Why not tell me that they are running way behind on making the splitter when I asked how long this would take? I asked you this before placing the order.


Did you ever tell me that the splitter was not available and that it could take this long to receive? No

Did you tell me I would receive my order in a week to week and a half? Yes

Did you ever mention that the splitter would arrive separately before I asked? No

Did you charge me for part of an assembly that you personally knew was not available? Yes

How am I being unreasonable? I told you two weeks ago that I would be asking for a refund and to have this bumper picked up.

You simply are being dishonest at this point.


I DID NOT KNOW AT THE TIME OF YOU PLACING THE ORDER THAT IT WOULD BE THIS LOOOOOOOOOOOOOOOOONG FOR THEM TO GET IT DONE.


they were supposed to be shipped out at the same time as the the bumpers were available. They had to go back and change the way they mounted and redo the moulds to re make. this happened between the time you placed the order and the bumper came in and was painted and shipped to you. I was told at that time that it might be 2 weeks for them to be ready. In return that's what i relayed to you. If you want the money back for the spitter i need your paypal info so i can send that money back to you.
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Old 11-30-2010, 06:56 PM   #33
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I DID NOT KNOW AT THE TIME OF YOU PLACING THE ORDER THAT IT WOULD BE THIS LOOOOOOOOOOOOOOOOONG FOR THEM TO GET IT DONE.


they were supposed to be shipped out at the same time as the the bumpers were available. They had to go back and change the way they mounted and redo the moulds to re make. this happened between the time you placed the order and the bumper came in and was painted and shipped to you. I was told at that time that it might be 2 weeks for them to be ready. In return that's what i relayed to you. If you want the money back for the spitter i need your paypal info so i can send that money back to you.

Again. I do not want this bumper without being complete. You can send me a full refund and sale the bumper to someone that likes it without the splitter. It is wrapped up and ready to go. It has not been installed and is in the same condition that I received it. You can also exchange it for the T3 bumper WITH splitter unpainted and as long as its instock and complete....the choice is yours. Keeping this bumper does not work for me. Sorry but that i will not accept.

It doesnt look the same.
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Old 11-30-2010, 07:06 PM   #34
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Gary, I am chiming in as a customer service professional here...
Customer ordered from you for a project he needs both pieces to finish. You have been unable to satisfy him by providing both pieces and an unreasonable amount of time has gone by.
You should have UPS pick it up and refund his money, or supply him with the part that should have been delivered in a timely manner.
IF you have problems with YOUR supplier, you should NOT hold your patient and frustrated customer up any longer. He should not be in this position, and you, as a merchant wishing to come across as professional, should offer to take the product back. I already would not order from you because you come across in an inflammatory manner and your customer is being quite reasonable in his request.
You also state that for the past year you have been offering another upset customer the option to return a product and yet you are digging your heels in on the OP. Where's the line? You return for one but not another? Consistency would be appropriate.
I recently was held up for over 3 months on an order for a pair of working boots for my husband. I will never EVER buy from Chippewa boots again and I suggest y'all follow suit because they come across like a bunch of entitled ingrates. I requested my money back and got it but not without a fight. Instead I am spending $375. more and having custom boots made for him. Someone who is giving me GOOD customer service is getting my business now.
Any road, were this case on my desk I would be refunding the customers money and apologizing for the entire situation profusely. You will make more money in the long run by coming across as a hero instead of a zero. One dissatisfied customer can draw a LOT of attention, as you are finding out here. Just give the poor guy his money back and let him get on with his project.
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