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Old 12-02-2010, 12:43 PM   #76
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e-thug= d-bag!!!!
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Old 12-02-2010, 01:26 PM   #77
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below is only a portion of post #71

Quote:
Originally Posted by SEXYRED808 View Post
lupe: i see the point that you're trying to get across, but your wrong and your examples don't nearly compare.

so 6 months, 8 months, 1 yr goes by and now because you don't have it and even though you are still owed it, you want to bring the car back and expect the dealership to take the car back and give you all of your money back despite the mileage, damage, use, etc? how does that work?

you yourself claim to be self-employed and you practice better business habits than gary's customz, but can you tell me 100%, honestly, w/o any b.s., that you would refund the entire amount? no frickin way. save it for someone else.


-e thug, out!!!!! "rediculous)
above is part of your quote... good point, but in your example the car has been used. this bumper has not.. see quote below

Quote:
Originally Posted by sykb47l View Post
Again. I do not want this bumper without being complete. You can send me a full refund and sale the bumper to someone that likes it without the splitter. It is wrapped up and ready to go. It has not been installed and is in the same condition that I received it. You can also exchange it for the T3 bumper WITH splitter unpainted and as long as its instock and complete....the choice is yours. Keeping this bumper does not work for me. Sorry but that i will not accept.

It doesnt look the same.
why do you find it hard that a person would give someone their money back if they could not fulfill a promise/agreement/sale 100%? its not hard at all to do what right. it a choice. i see you would keep the money and so you expect others to do the same? i don't expect you to believe me, because we don't know each other.

thanks for you time and input

Lupe
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Old 12-02-2010, 01:29 PM   #78
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guys

no need to add fire to an already hot topic.

None of us have the power to fix this except the buyer and seller and maybe supplier.

No need to turn on eachother...

Please keep it respectful.
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Old 12-02-2010, 01:58 PM   #79
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WOW!! A lot of hostility in here. Since I'm not involved in this situation I can't say who's right or wrong. I can see both sides' point of view. All I know is that I've dealt with Gary myself and I've never had any problems. He has always been professional and up front with me via PMs and phone conversations.

Hopefully ACS can step in and offer some kind of explanation about the splitter. I'm curious as to what their response may be.

To the OP, I wish you luck in finding a resolution to your problem.

Last edited by Shardik2SS; 12-02-2010 at 04:04 PM. Reason: spelling
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Old 12-02-2010, 03:31 PM   #80
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Originally Posted by Shardik2SS View Post
WOW!! A lot of hostility in here. Since I'm not involved in this situation I can't say who's right or wrong. I can see both sides point of view. All I know is that I've dealt with Gray myself and I've never had any problems. He has always been professional and up front with me via PMs and phone conversations.

Hopefully ACS can step in and offer some kind of explanation about the splitter. I'm curious as to what their response may be.

To the OP, I wish you luck in finding a resolution to your problem.
I've been talking back and forth with Gary for some time now and he's always been professional. Just got my fenders in from him and they are awesome. I will continue to do business with him in the future.
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Old 12-02-2010, 09:19 PM   #81
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Old 12-02-2010, 09:47 PM   #82
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Quote:
Originally Posted by SEXYRED808 View Post
i have something for all of the hearing/reading impaired people on this forum and in this world. the title of this area is "vendor & seller review/ feedback/ & experiences" not "lets run ours mouths and add our own tainted opinions" without having any knowledge of the entire transaction from start to finish, nor evidence to go by. this is ridiculous.

i myself ordered an entire front end for my car, had my own concerns and still do, and have not gotten on this thread and bad-mouthed gary 1 time. i have paid in full, for almost 3 months now, and still don't have my front t2 splitter. i have spoken with gary on multiple occasions regarding this specific topic and he has been upfront with me the entire time. since i didn't like the outcome of having to wait so long, i called acs directly and spoke with joseph there on a few different occasions.

again, the FRONT T2 SPLITTER is in the works, being tested for durability/fitment/mounting concerns and will once again be released. its never been stated that it is no longer available.

i too do not like the looks of my front end without the splitter, but i'm not going to send my t2 bumper and new hood back, for what? am i gonna start over? hell no!!!!!

could gary refund you your money, of course he could have, but reality is, your just gonna have to send the money right back to him when he finally gets the splitter in. thats pointless. maybe if you handled it a little differently, instead of trying to strong arm the guy into taking back your entire purchase, maybe the result would have been a lot different.

lupe: little hostility left over from my other thread, but in response to your somewhat laid out comments and your broken pm's back and forth between you and gary, i noticed something just a little ironic. you were so quick to bash me about "my experience" with aac and try and correct me on how to read threads, but you yourself are just a little closed minded and obviously don't listen when people are talking before forming your own clouded opinion! "mr. business owner" example:

gary: the parts are in stock, should ship on this date, should be here on this date, etc.

maybe, just maybe, could those parts (BY RAZZI) be instock at razzi's warehous or carid and not at gary's? did you ask or just assume? i know that gary's customz sounds nothing like carid, but i know nothing right? hello, gary is the middle man, the sub-contractor, the go-to guy, and thats why the parts are ordered from him, not razzi. and as for "what you would do as a fellow business owner" thats all b.s., you can say whatever you want when you are not the one getting bashed. give your smoke a rest.

moving on: CALL ACS COMPOSITE @ (514) 828-1000 , ITS NOT HARD!!!

camaro5 members: how do i enlarge this phone number so its easier read?? i want it to be huge, haha

-interent thug, "so stupid"
Your post is condescending starting with the first paragraph. You along with everone else on this post has commented so "physician heal thy self". If the posts are indeed "vendor & seller review/ feedback/ & experiences" then WE as a group on this forum can post "Replies" as noted at the bottom of said posts. We can give advice based on our experiences, thats only fair. Comprende? This site is full of people interested in comparing notes on the C5 camaro. It's also an opportunity for people to make money, agree? It's a "question of balance" . It should also be an avenue to be able to voice ones opinion/vent and find common ground if a problem occurs with a transaction. "I am WRBear and I approve of this thread".

Last edited by wrbear; 12-03-2010 at 06:28 AM.
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Old 12-02-2010, 10:22 PM   #83
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hahaha "e-thug"


you have GOT to be kidding me....
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Old 12-02-2010, 10:36 PM   #84
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Quote:
Originally Posted by SEXYRED808 View Post
lupe: i see the point that you're trying to get across, but your wrong and your examples don't nearly compare.

i'm not gonna even attempt to comment on your "mcdonalds" scenario, seeing how that is absolutely rediculous. as for your "dealership" scenario, if you order a car with specific items on it that you pay for and the vehicle comes in without those items, then you wouldn't take delivery if it, obviously the car was ordered wrong. try again!!!

how about this scenario, you order that same car from the dealership, and it arrives. it has the sunroof, but no chin spoiler. the dealership explains to you that the chin spoiler is on backorder, or gm is changing manufacturors for their ground effects, etc. whatever floats your boat. you then decide to take delivery of the vehicle anyway, seeing how the dealership gave you an invoice or i.o.u or due bill (you hopefully get the hint) still knowing that when the product is available the dealership still owes it to you. however long goes by, and your now impatient, but you were ok upfront. you post a thread on camaro5, and multpiple people are in the same boat for the same part, and even though you try to pass it off that you were told its not going to be made anymore, multiple people assure you that the part is still in production aong with providing you the companies info. so 6 months, 8 months, 1 yr goes by and now because you don't have it and even though you are still owed it, you want to bring the car back and expect the dealership to take the car back and give you all of your money back despite the mileage, damage, use, etc? how does that work?

you yourself claim to be self-employed and you practice better business habits than gary's customz, but can you tell me 100%, honestly, w/o any b.s., that you would refund the entire amount? no frickin way. save it for someone else.

once again, bottom line is that this area is for feedback by customers that were involved in "their" specific instances, commenting, letting others know for extra info incase they decide to go the same route in the future. definately not a spot for everyone to complain and say what they would or would not do, its crap!!!!!!!!!! or even complain about others typing in ALL CAPS.....

-e thug, out!!!!! "rediculous)
is this guy for real man WTF?
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Old 12-03-2010, 04:20 AM   #85
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Ive had multiple conversations with gary through emails and pms, ordered a heritage grille, painted with ss emblem. Best Customer service out of anything ive bought through this forum.....The qualitly of his work was by far outstanding.....For future customers, dont let one thread change your opinion on anyone!
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Old 12-03-2010, 07:31 AM   #86
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Originally Posted by TRC-SS View Post
Ive had multiple conversations with gary through emails and pms, ordered a heritage grille, painted with ss emblem. Best Customer service out of anything ive bought through this forum.....The qualitly of his work was by far outstanding.....For future customers, dont let one thread change your opinion on anyone!
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Old 12-03-2010, 09:00 AM   #87
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I can tell you Gary bent over backwards to take care of me.I have purchased several parts from him including a revolution chin spoiler and a mpd1 spoiler.He is a great guy and has good customer service. I would buy from him with no worries and recommend him.
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Old 12-04-2010, 01:41 PM   #88
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I have had one experience and not particularly happy with the customer service and the product. fenders were removed sold and I moved on. I now have custom one-off fenders from a different shop. I will not purchase from this vendor in the future but with as many customers the vendor has to deal with I am sure issues will come up. I didnt care for the way the vendor handled the OP's experience. Gary's Custom Z has had many positive and a few negative transactions. my feeling is, it's the way you handle the negative transactions that make your business. Any mature individual can see through the people who just want something for free. My opinion and I will move on. enough said
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Old 12-04-2010, 02:41 PM   #89
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ACS, T2 Splitter Clarification

To answer a few questions;

Quote:
Originally Posted by Shardik2SS View Post
Hopefully ACS can step in and offer some kind of explanation about the splitter. I'm curious as to what their response may be.To the OP, I wish you luck in finding a resolution to your problem.
I agree with most of you where the parties involved need to resolve the matter, it seems there is a break in communication between both seller and buyer. The internet is a great resource for all of us; there are situations where a telephone call can do wonders. I have spoken with both parties and have faith the matter will be resolved.

As for the story of the T2 Splitter, as many have contacted us directly, we have not shared a set ship date; when items are in stock they will be announced and shipped following our pre-order list. This being said, yes, the T2 splitter will be in production as the interest level is very high. (Thank you Camaro5.com for the exposure!) We do have a pre-order list with no deposits. The T2 splitter was shown last summer as a prototype piece. Same way auto manufacturer show prototypes to do market studies, we did the same. We have not accepted any paid orders; simply a potential buyer list is on hand. If you note the T2 ports are listed on our site, but no where you'll find an order box for the T2 splitter.

To clarify, T3 Ports, T3 Splitter and the family of T3 Bumper assemblies have been shipping since last summer.

We have been shipping T2 Ports and T2 Bumpers with no splitters.

Only T2 prototype splitters have been shown, many local forum members can attest their existence.... Everyone loves it and suggest not changing a thing!

Once we decided to launch the production version of the T2 Splitter we quickly encountered a few functionality challenges. Mostly mounting the splitter to the V6 Bumper. As most of you would agree changing the look of the splitter is not an option. This means adding various internal mounting brackets and hardware... consequently back to drawing board, new prototype, more testing and most importantly new tooling (twice). Our tools are pretty extensive; this step alone takes weeks if not months.

The prototype splitter was glued on and built in record times. It looked great and worked great, but it was simply glued on. We design our parts following OE specs, I generally refuse to glue on splitters or using 2 way tape on lower body parts.... Need to discuss what happened with the 1st iteration of the GFX splitters? Yes it can work and it is the quick and easy solution; personally I think itís not worth selling if the customers will have issues down the line. A splitter is an extension of your bumper, bumpers are an important element in an accident, sensors are involved, and durability and failure sequences are very important. I do apologize on the delay but proudly refuse to release a product prematurely to meet a demand. I speak for ACS and our distributors, we are here for the long haul and greatly value your business, we all have high expectations when we purchase parts for our Camaros, my job is make sure those expectations are met. Selling a lower quality part would not be good for us, our distributors and most importantly the Camaro owners supporting us.


Quote:
Originally Posted by thespymaster View Post
In regards to this ACS bumper situation with GARY CUSTOMS, if he was told shipped or shipping soon by someone at ACS and relays that to CUSTOMER, how is he in the wrong? Especially when I was told 1st hand at SEMA by the owner of ACS that they had the products ready to ship.........
Hi Spymaster, yes you did ask me if the item was in stock. We met while I was in line for the new Sema Product Display, I was holding a black T3 Bumper assembly, and yes I did say "in stock ready to ship" (referring to the part I was holding). Which is true, we have currently have 20 units on hand....

I hope all this helps you further understand the job we have on hand developing parts for our Camaro's. If you go through our site you'll be able to witness our development and tooling process. It is very extensive; unfortunately it is not as quick as we'd hope. The important point is the quality of the part and output once parts are set in production. We have built over 70 000 parts for the auto industry, we know, doing the homework upfront avoids allot of issues down the line.
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Old 12-04-2010, 02:54 PM   #90
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Quote:
Originally Posted by thespymaster View Post
I'm confident when I write this until someone proves me wrong, but I would say 99.99% of the time, SPONSORS on this forum, who sell aftermarket products like ACS or RAZZI never have them in stock, that they are INDEED DROPSHIPPED to THEM or thier customers direct!

Why? Cause the SHIPPING & HANDLING charges are through the roof on sending bumpers, GFX kits, hoods..

For Example, if you the CONSUMER wanted a RAZZI GFX KIT from CAR ID..... CAR ID is not shipping from thier warehouse, they are having it drop shipped from RAZZI to you.........

I would say more than HALF the dealers of any type of product here on Camaro5 never have PHYSICAL INVENTORY, that they also drop ship thier products....

In regards to this ACS bumper situation with GARY CUSTOMS, if he was told shipped or shipping soon by someone at ACS and relays that to CUSTOMER, how is he in the wrong? Especially when I was told 1st hand at SEMA by the owner of ACS that they had the products ready to ship.........
You are correct!
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Old 12-05-2010, 01:16 PM   #91
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Quote:
Originally Posted by ACS Composite View Post
To answer a few questions;



I agree with most of you where the parties involved need to resolve the matter, it seems there is a break in communication between both seller and buyer. The internet is a great resource for all of us; there are situations where a telephone call can do wonders. I have spoken with both parties and have faith the matter will be resolved.

As for the story of the T2 Splitter, as many have contacted us directly, we have not shared a set ship date; when items are in stock they will be announced and shipped following our pre-order list. This being said, yes, the T2 splitter will be in production as the interest level is very high. (Thank you Camaro5.com for the exposure!) We do have a pre-order list with no deposits. The T2 splitter was shown last summer as a prototype piece. Same way auto manufacturer show prototypes to do market studies, we did the same. We have not accepted any paid orders; simply a potential buyer list is on hand. If you note the T2 ports are listed on our site, but no where you'll find an order box for the T2 splitter.

To clarify, T3 Ports, T3 Splitter and the family of T3 Bumper assemblies have been shipping since last summer.

We have been shipping T2 Ports and T2 Bumpers with no splitters.

Only T2 prototype splitters have been shown, many local forum members can attest their existence.... Everyone loves it and suggest not changing a thing!

Once we decided to launch the production version of the T2 Splitter we quickly encountered a few functionality challenges. Mostly mounting the splitter to the V6 Bumper. As most of you would agree changing the look of the splitter is not an option. This means adding various internal mounting brackets and hardware... consequently back to drawing board, new prototype, more testing and most importantly new tooling (twice). Our tools are pretty extensive; this step alone takes weeks if not months.

The prototype splitter was glued on and built in record times. It looked great and worked great, but it was simply glued on. We design our parts following OE specs, I generally refuse to glue on splitters or using 2 way tape on lower body parts.... Need to discuss what happened with the 1st iteration of the GFX splitters? Yes it can work and it is the quick and easy solution; personally I think itís not worth selling if the customers will have issues down the line. A splitter is an extension of your bumper, bumpers are an important element in an accident, sensors are involved, and durability and failure sequences are very important. I do apologize on the delay but proudly refuse to release a product prematurely to meet a demand. I speak for ACS and our distributors, we are here for the long haul and greatly value your business, we all have high expectations when we purchase parts for our Camaros, my job is make sure those expectations are met. Selling a lower quality part would not be good for us, our distributors and most importantly the Camaro owners supporting us.




Hi Spymaster, yes you did ask me if the item was in stock. We met while I was in line for the new Sema Product Display, I was holding a black T3 Bumper assembly, and yes I did say "in stock ready to ship" (referring to the part I was holding). Which is true, we have currently have 20 units on hand....

I hope all this helps you further understand the job we have on hand developing parts for our Camaro's. If you go through our site you'll be able to witness our development and tooling process. It is very extensive; unfortunately it is not as quick as we'd hope. The important point is the quality of the part and output once parts are set in production. We have built over 70 000 parts for the auto industry, we know, doing the homework upfront avoids allot of issues down the line.
Thanks for chiming in ACS. We all hope that they will get this resolved
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Old 12-05-2010, 08:03 PM   #92
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Well I got my grille from Gary and what I guess some might call painted. It was so bad I had to have it redone. He was pretty full of himself, after failing to get him to even listen. I just had it redone. I won't buy or recommend him to anyone.
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Old 12-06-2010, 12:27 AM   #93
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The bad reviews are adding up.... I bought some fenders before I left and they are sitting at the house. I left for overseas before they came in, and now I'm curious to see how the paint is..... Customer service needs to improve alot
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Old 12-06-2010, 12:09 PM   #94
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Well, I'm not going to quote anything as you can go to the first 2 pages of this thread and read it yourself, but a refund was offered, and you didn't take it. Your loss, your fault.
Oh, and good job getting all these people on your bandwagon and trying to ruin someone's name... hopefully they look past your raving.
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Old 12-06-2010, 12:19 PM   #95
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Quote:
Originally Posted by JakeFlick View Post
Well, I'm not going to quote anything as you can go to the first 2 pages of this thread and read it yourself, but a refund was offered, and you didn't take it. Your loss, your fault.
Oh, and good job getting all these people on your bandwagon and trying to ruin someone's name... hopefully they look past your raving.
i saw an offer for a refund on the splitter but not the whole front end. I wouldn't want the facia without the splitter either....
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Old 12-06-2010, 12:58 PM   #96
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Quote:
Originally Posted by JakeFlick View Post
Well, I'm not going to quote anything as you can go to the first 2 pages of this thread and read it yourself, but a refund was offered, and you didn't take it. Your loss, your fault.
Oh, and good job getting all these people on your bandwagon and trying to ruin someone's name... hopefully they look past your raving.
Only the splitter.

Quote:
Originally Posted by GJG View Post
i saw an offer for a refund on the splitter but not the whole front end. I wouldn't want the facia without the splitter either....
Exactly! Thank you.
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Old 12-06-2010, 02:11 PM   #97
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Gary is top notch and have worked on many camaros here on this forum and others. No matter what business you have, there are gonna be issues. Based on the amount of work he does here, only seeing a couple issues shows that his work is quality. Obviously we do not know the complete circumstances on these problems but I feel they will be worked out fairly for all parties.
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Old 12-06-2010, 03:04 PM   #98
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By Gary simply being quiet and not explaining himself or just saying send it all back and I'll refund you good luck in the future, is more then enough for me to see how he does business. Everyone defending him saying the op should wait or talk to ACS is wrong. If the OP or anyone for that fact didn't get what was agreed upon(between the two parties Gary and the OP not ACS) then its not right to tell them to wait. I wish I could do that in my business of Oil but imagine me telling customers that need their inventory that they need to wait because the pipeline hasn't opened up and there isn't a set date of when the oil is coming but we aren't refunding the money.

That's a bunch of bad business. I'm not saying Gary needs to do anything based off what people say here, but I just want to hear his reasons for not replying and why he just can't offer a full refund. Usually people that don't offer a refund and say all sales are finally are the one's that sale junk products or bad businessman.

I hope this gets cleared up, but in the mean time I will look to others to find the parts that Gary offers.
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Old 12-06-2010, 03:37 PM   #99
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Quote:
Originally Posted by JakeFlick View Post
Well, I'm not going to quote anything as you can go to the first 2 pages of this thread and read it yourself, but a refund was offered, and you didn't take it. Your loss, your fault.
Oh, and good job getting all these people on your bandwagon and trying to ruin someone's name... hopefully they look past your raving.

You need to learn to read a little better.... The refund was not a full refund. If your going to jump in and talk crap you should read everything first.
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Old 12-06-2010, 09:23 PM   #100
coolman
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I don't think ACS's post helped Gary at all. As an outsider looking in and as someone in the service and sales business, I can't see why someone would take money for a product that isn't even out of the design phase yet. It looks to me from reading the entire thread that Gary had to of know that the splitter wasn't even close to being ready unless someone at ACS was feeding a line. The break down looks like it was between ACS and Gary not the OP. The OP is just the guy stuck in the middle with a half completed front end. I don't know how one would even know what to charge for a part that isn't even done being designed yet.

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