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Old 12-16-2010, 06:26 PM   #18
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But someone has got to step up to the plate, you can't keep falling back on " I just work here" and to keep blaming the Rednecks in Alabama, well I guess they moved to Ohio now and have a vendetta out for Savini wheels. Attention BOLO for Savini wheels, tear'em up when you get a chance.

How are forged wheels so easily damaged. I don't get that once.

NO the real real truth is SAVINI is hurting in the market place, they sell high end wheels and with the economy in the condition it is not alot of people are buying 1100.00 wheels.

My guess is they won't be around long at this rate.


They need to go up the street and take lessons from Adam's polishes about customer service.
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Old 12-16-2010, 06:31 PM   #19
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Well that sucks DE, PQ and Dr. Jekl...

I know it is probably of no help because wheel choice is based so much on personal taste, but I have run Forgeline wheels (of which Tony is a dealer) and have had absolutely NO problems with them - very round, very powdercoated and very well made. When you have a company that makes wheels for RACE CARS they are held to pretty high standards. Sorry guys (and girls)...
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Old 12-16-2010, 06:38 PM   #20
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Savini Rebuttal

Terri - It is unfortunate that after all the conversations we had regarding this, you still want to bash us on the forum. It was all fine and dandy when your wheels were getting done for a very discounted cost, and now this? We both agreed that there was mis-communication between us and then we came to an agreed upon conclusion. I emphasized that this mis-communication would not have happened if it were a shop we were dealing with as a shop would probably have used different terminology considering you are a self proclaimed "noob". We have distributors set up for a reason and we were trying to help you out because you did not want to work with Tony.

We have also spent time and money trying to support the Camaro community and can not get away from the PQ situation. Shipping damage, extended ETAs, miscommunication are just some of the concerns when dealing with mail order companies. We have distributors located throughout the nation to assist you with personal service, timely responses, quality information, and state of the art equipment... AND we would be more than happy to refer you to anyone of them.


now to address paint/warranty concern:
Quote:
Originally Posted by Darth_Emma View Post
I know painted wheels can chip. But, what I do find problematic is that Savini didnít do what they promised to resolve the issue....For that kind of money, they should stand behind their product with better customer service.
.
- We were going to refinish the centers (original (warrantable) problem area) for FREE.
- You wanted to switch to powdercoat
- You admitted that the shop damaged one of the wheels
- More than one wheel was damaged when they arrived


__________________________________________________ ______________

Quote:
Originally Posted by Dr Jkel View Post
There seems to be a re-occurring theme here with this vendor. In every story told the customer ends up taking it in the shorts if there is any issues that arises.
Jekl - From what I understand, you loved your wheels! They look great, you got tons of compliments, they fit perfectly. Its unfortunate that you would jump on this thread just to bash a company.

- The vibration was just a balancing issue (not the wheels).
- The wrong lugs - again, Not Savini
- Missing caps - again, Not Savini

__________________________________________________ ______________

Tomato
- We have already made you your replacement set and they were shipped out to you. Wheel Studio shipped them to the wrong address. It's unfortunate, but again... NOT SAVINI

We have another set of caps on the production schedule, but our orders are are already in place and they will be cut when your schedule comes up. I apologize for the delay and we are getting through this as quickly as possible


Last and not least... EVERY issue that comes up, we are here on the boards trying to make it right.


__________________________________________________ _____________

Randy - I (Nick) have stood behind everything I have said in person, on the forum, over the phone, etc. It is not easy to get things done as quickly as some would want when you work for a company this size. There are guide lines that I have to follow before we can take the most drastic action of remaking wheels.

__________________________________________________ _____________

Guys, just an FYI: Savini has been around since 2003 and have sold over 160 sets of Camaro wheels this year. Im not trying to say we dont have issues, because every company does. But we do try and make it right...
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Old 12-16-2010, 06:38 PM   #21
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Quote:
Originally Posted by Dr Jkel View Post
But someone has got to step up to the plate, you can't keep falling back on " I just work here" and to keep blaming the Rednecks in Alabama, well I guess they moved to Ohio now and have a vendetta out for Savini wheels. Attention BOLO for Savini wheels, tear'em up when you get a chance.

How are forged wheels so easily damaged. I don't get that once.

NO the real real truth is SAVINI is hurting in the market place, they sell high end wheels and with the economy in the condition it is not alot of people are buying 1100.00 wheels.

My guess is they won't be around long at this rate.
I can't argue one bit. I make no excuses for Savini in the least. Just hate Nick has to deal with them. Don't get me wrong. Though I don't have a problem with Nick, I am done with anything that is Savini.

Oh, and I wasn't just being funny with that savinisucks.com thing. I already have hosting. For 12.00 it will be worth it.

Savini wheels are nice to look at and all, but they just aren't made for practical use.



Quote:
Originally Posted by speedster View Post
Well that sucks DE, PQ and Dr. Jekl...

I know it is probably of no help because wheel choice is based so much on personal taste, but I have run Forgeline wheels (of which Tony is a dealer) and have had absolutely NO problems with them - very round, very powdercoated and very well made. When you have a company that makes wheels for RACE CARS they are held to pretty high standards.
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Old 12-16-2010, 06:49 PM   #22
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I got made fun of for having china built Foose rims on mine. Well over a year later and not a mark on them ,and I got wheels and tires for the price of your wheels alone. These guys won't be around long doing business like this. I hope you get it worked out. I do think PQ would have been screwed if it wasn't for this forum.
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Old 12-16-2010, 06:59 PM   #23
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why are you dealing with Savini? shouldnt you have called Nineball first and handled it through him? he's a great seller and im sure he would help you as much as he can, just dont see how you should have to work to get what you paid for..

there is a reason why companies like Vossen advertise here...

edit: didnt know Savini was on here.. HI!
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Old 12-16-2010, 07:00 PM   #24
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Quote:
Originally Posted by Darth_Emma View Post
I paid $6000 for these wheels. I now have well over $7000 (not including the tires) invested in them with all the extra shipping, mounting and balancing, plus refinishing.
Quote:
Originally Posted by Savini View Post
It was all fine and dandy when your wheels were getting done for a very discounted cost, and now this?
Yikes! $1500.00 per wheel is a very discounted price...............
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2500 11/4/09 - Order Preferenced
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4000 11/26/09 - Ready to Ship
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Old 12-16-2010, 07:03 PM   #25
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Quote:
Originally Posted by Savini View Post
Terri - It is unfortunate that after all the conversations we had regarding this, you still want to bash us on the forum. It was all fine and dandy when your wheels were getting done for a very discounted cost, and now this? We both agreed that there was mis-communication between us and then we came to an agreed upon conclusion. I emphasized that this mis-communication would not have happened if it were a shop we were dealing with as a shop would probably have used different terminology considering you are a self proclaimed "noob". We have distributors set up for a reason and we were trying to help you out because you did not want to work with Tony.

We have also spent time and money trying to support the Camaro community and can not get away from the PQ situation. Shipping damage, extended ETAs, miscommunication are just some of the concerns when dealing with mail order companies. We have distributors located throughout the nation to assist you with personal service, timely responses, quality information, and state of the art equipment... AND we would be more than happy to refer you to anyone of them.


now to address paint/warranty concern:


- We were going to refinish the centers (original (warrantable) problem area) for FREE.
- You wanted to switch to powdercoat
- You admitted that the shop damaged one of the wheels
- More than one wheel was damaged when they arrived


__________________________________________________ ______________



Jekl - From what I understand, you loved your wheels! They look great, you got tons of compliments, they fit perfectly. Its unfortunate that you would jump on this thread just to bash a company.

- The vibration was just a balancing issue (not the wheels).
- The wrong lugs - again, Not Savini
- Missing caps - again, Not Savini

__________________________________________________ ______________

Tomato
- We have already made you your replacement set and they were shipped out to you. Wheel Studio shipped them to the wrong address. It's unfortunate, but again... NOT SAVINI

We have another set of caps on the production schedule, but our orders are are already in place and they will be cut when your schedule comes up. I apologize for the delay and we are getting through this as quickly as possible


Last and not least... EVERY issue that comes up, we are here on the boards trying to make it right.


__________________________________________________ _____________

Randy - I (Nick) have stood behind everything I have said in person, on the forum, over the phone, etc. It is not easy to get things done as quickly as some would want when you work for a company this size. There are guide lines that I have to follow before we can take the most drastic action of remaking wheels.

__________________________________________________ _____________

Guys, just an FYI: Savini has been around since 2003 and have sold over 160 sets of Camaro wheels this year. Im not trying to say we dont have issues, because every company does. But we do try and make it right...

NICK, My Friend, Savini Rep and whatever else you want to be called on this forum.

First let me start by saying I understand that you WORK for Savini and you are not SAVINI.

Yes my wheels needed re-balancing and after I was sent the wrong lug nuts, the wheels were picked up at BFXauto's expense, rebalanced ( Which I offered to have done here just to make sure before they were sent back as to SAVE him some money and yes you can ask him, but he declined)
Then when I got the wheels back they were absolutely filthy, I e-mailed you, remember ( but I got no response from you) and I also stated that the center caps were missing.
True they have been sent and my wheel do ride smooth after having to be sent back.

Now I am just an old redneck from Alabama and don't know nothing except that rednecks like chrome wheels. Every car, truck and anything I ever have owned that has had wheels on it since 1992 has had chrome wheels. I have bought a new vehicle every year since 1992 and put wheels on it. This by far is the most expensive set of wheels I have EVER purchased and this set of wheels is by far the ONLY set I have ever had ANY issues with.

These are supposed to be the top of the line wheels from a top of the line company and good money is spent on them, but what doesn't make any sense is that NOOB or not your product should stand up. PERIOD. They should not have to be sent back and forth for ANY REASON AT ALL.

SAVINI is good at blaming every one else. They blame the VENDOR ,they blame the customer, you even blame the shops we take our vehicle to. I guess no one can balance a set of wheels unless you live in California., PLEEEASE. WE all are not that stupid.

YOU, NICK came to ME wanting me to BUY YOUR WHEELS. I TOLD YOU about my reservations especially after the issues with PQ wheels. You assured me that it was an isolated incident and that steps were taken to fix those issues. I guess not.

LUCKILY for me I decided to let you people mount and install the tires and everything just so that blame could not be put on anyone else except your vendor and YOU, no blaming ricky the redneck here.

Since you are the face of SAVINI on Camaro 5 Please explain to all the NOOBS here why your wheels damage so easy and they are forged. I thought forged things were stronger. Guess not.

I like baseball. RANDY STRIKE ONE, EMMA STRIKE 2 Guess WHAT STRIKE THREE IS UPON YOU to me SAVINI is letting their sales, reputation and whatever else they call it get destroyed over 200.00, especially after this woman paid , what 7000.00 for these wheel after all is said and done.

Are you kidding me?

You blamed PQ, You blamed Em, and IPS, Who else is left to blame. You know the funny thing. I searched and I have not seem one thread about Vossen wheels like this I wonder why?

Nick do the right thing give her the MONEY back, or we can continue to post emails, not just words but actual e-mails of what was actually said, start posting invoices and we will see where that gets us. I am sure alot of people would be interested in that,

But please don't insult our intelligence, that stuff you see on TV about ALABAMA it ain't all true, trust me on that.
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Old 12-16-2010, 07:11 PM   #26
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Exactly!

and... Hi!

Quote:
Originally Posted by Russo View Post
why are you dealing with Savini? shouldnt you have called Nineball first and handled it through him?

edit: didnt know Savini was on here.. HI!
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Old 12-16-2010, 07:12 PM   #27
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Bottom line. Anyone who pays 6 Grand for wheels should have ZERO problems and certainly not have to pay a dime more even if they did. To ask for more money for anything more is laughable.
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Old 12-16-2010, 07:12 PM   #28
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no... Powdercoat the inners, powdercoat and paint match the outer, powdercoat and paint match the inner, disassemble, re-assemble, dismount and remount and balance the wheel.... and shipping

Quote:
Originally Posted by LittleRockCGM View Post
Yikes! $1500.00 per wheel is a very discounted price...............
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Old 12-16-2010, 07:17 PM   #29
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My responses are in blue below.

Quote:
Originally Posted by Savini View Post
Terri - It is unfortunate that after all the conversations we had regarding this, you still want to bash us on the forum. It was all fine and dandy when your wheels were getting done for a very discounted cost, and now this?

My intent is not to bash but to tell people what happened. What I said is what happened.

We both agreed that there was mis-communication between us and then we came to an agreed upon conclusion.

The miscommunication was that You NEVER once said that you were only going to refinish the centers until long after I sent the wheels back to you. I made it very clear that there was chipping around the lip of the wheels as well as around the lugs before I sent them to you. Why did you tell me you would unmount and then remount the wheels for me if you weren't going to refinish the drums too?

I emphasized that this mis-communication would not have happened if it were a shop we were dealing with as a shop would probably have used different terminology considering you are a self proclaimed "noob". We have distributors set up for a reason and we were trying to help you out because you did not want to work with Tony.

I never said I didn't want to work with Tony. In fact, you explicitly asked me not to tell Tony about this. You said it would be easier to deal with you directly.

We have also spent time and money trying to support the Camaro community and can not get away from the PQ situation. Shipping damage, extended ETAs, miscommunication are just some of the concerns when dealing with mail order companies. We have distributors located throughout the nation to assist you with personal service, timely responses, quality information, and state of the art equipment... AND we would be more than happy to refer you to anyone of them.


now to address paint/warranty concern:


- We were going to refinish the centers (original (warrantable) problem area) for FREE.



- You wanted to switch to powdercoat
- You admitted that the shop damaged one of the wheels

I never said the shop damaged the wheels causing the chips.

- More than one wheel was damaged when they arrived

Please tell me the type of damage. You never did say exactly what was going on there.


__________________________________________________ ______________



Jekl - From what I understand, you loved your wheels! They look great, you got tons of compliments, they fit perfectly. Its unfortunate that you would jump on this thread just to bash a company.

- The vibration was just a balancing issue (not the wheels).
- The wrong lugs - again, Not Savini
- Missing caps - again, Not Savini

__________________________________________________ ______________

Tomato
- We have already made you your replacement set and they were shipped out to you. Wheel Studio shipped them to the wrong address. It's unfortunate, but again... NOT SAVINI

We have another set of caps on the production schedule, but our orders are are already in place and they will be cut when your schedule comes up. I apologize for the delay and we are getting through this as quickly as possible


Last and not least... EVERY issue that comes up, we are here on the boards trying to make it right.


__________________________________________________ _____________

Randy - I (Nick) have stood behind everything I have said in person, on the forum, over the phone, etc. It is not easy to get things done as quickly as some would want when you work for a company this size. There are guide lines that I have to follow before we can take the most drastic action of remaking wheels.

__________________________________________________ _____________

Guys, just an FYI: Savini has been around since 2003 and have sold over 160 sets of Camaro wheels this year. Im not trying to say we dont have issues, because every company does. But we do try and make it right...
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Old 12-16-2010, 07:18 PM   #30
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Quote:
Originally Posted by Russo View Post
why are you dealing with Savini? shouldnt you have called Nineball first and handled it through him? he's a great seller and im sure he would help you as much as he can, just dont see how you should have to work to get what you paid for..

there is a reason why companies like Vossen advertise here...

edit: didnt know Savini was on here.. HI!
Would seem so huh?

Isn't that simple. When I was dealing with Savini, Nine Ball was getting shut out as well. They were gonna let me buy a new set AT COST....... well yipee........ I would get to pay another 4k or so to get my problems fixed and be left with a messed up set to try and sell. That was my only option till I got pissed on here.

So, ya, if they shut out the retailer, what else can you do?
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Old 12-16-2010, 07:21 PM   #31
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Quote:
Originally Posted by Russo View Post
why are you dealing with Savini? shouldnt you have called Nineball first and handled it through him? he's a great seller and im sure he would help you as much as he can, just dont see how you should have to work to get what you paid for..

there is a reason why companies like Vossen advertise here...

edit: didnt know Savini was on here.. HI!

Nick at Savini specifically asked me not to get Tony involved. Nick said he would take care of me directly.
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Old 12-16-2010, 07:21 PM   #32
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Bottom line. Anyone who pays 6 Grand for wheels should have their fricken head examined.

Fixed it for you.
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Old 12-16-2010, 07:24 PM   #33
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Fixed it for you.
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Old 12-16-2010, 07:34 PM   #34
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Quote:
Originally Posted by Savini View Post
Terri - It is unfortunate that after all the conversations we had regarding this, you still want to bash us on the forum. It was all fine and dandy when your wheels were getting done for a very discounted cost, and now this? We both agreed that there was mis-communication between us and then we came to an agreed upon conclusion. I emphasized that this mis-communication would not have happened if it were a shop we were dealing with as a shop would probably have used different terminology considering you are a self proclaimed "noob". We have distributors set up for a reason and we were trying to help you out because you did not want to work with Tony.

We have also spent time and money trying to support the Camaro community and can not get away from the PQ situation. Shipping damage, extended ETAs, miscommunication are just some of the concerns when dealing with mail order companies.
OMG... This post pissed me off more than anything else I've read... I can't freaking believe he just said this.

After all the communications she waited patiently BEFORE posting on the forums... This is a LAST resort for reasonable folks like Terri. I applaud her for letting the rest of us know what we already feared..

Sounds very clear in the OP about what was agreed on and documented in e-mails. If it takes shop person lingo for you to understand then you don't need to be servicing folks on the forums. Take a hike and let your dealers handle it... that is if there are any left.

Unbelieveable... so sorry this has happened...
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