Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com
 
PFYC
Go Back   Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com > Technical Camaro Topics > Audio, Video, Bluetooth, Navigation, Radar, Electronics Forum

Audio, Video, Bluetooth, Navigation, Radar, Electronics Forum All audio, video, bluetooth, nav, radar, and electronics discussions.

Reply
 
Thread Tools
Old 05-14-2011, 05:15 PM   #451
Chevrolet Customer Svc


 
Chevrolet Customer Svc's Avatar
 
Drives: GM Vehicles
Join Date: Jun 2010
Location: Michigan
Posts: 8,815
I currently haven't seen any updated TSB's on this issue nor any other types of documentation. For the most part getting an updated PDIM module in a 2010 goes mostly based off of what a dealer wants to do for you. Currently the most updated PDIM is for the 2011 and would normally not be installed in the 2010's. The best thing you can do for now is check to see if your dealer will install the newest PDIM module. Hopefully I get some documentation soon.

Jeff Morris, Chevrolet Customer Service
Chevrolet Customer Svc is online now   Reply With Quote
Old 05-14-2011, 06:07 PM   #452
kmcd
1,425 hp / supercharged
 
kmcd's Avatar
 
Drives: (2010 2SS/L99) (1999 Corvette)
Join Date: Oct 2009
Location: Austin, TX
Posts: 1,110
Question QUESTION FOR JEFF

Quote:
Originally Posted by Chevrolet Customer Svc View Post
I currently haven't seen any updated TSB's on this issue nor any other types of documentation. For the most part getting an updated PDIM module in a 2010 goes mostly based off of what a dealer wants to do for you. Currently the most updated PDIM is for the 2011 and would normally not be installed in the 2010's. The best thing you can do for now is check to see if your dealer will install the newest PDIM module. Hopefully I get some documentation soon.

Jeff Morris, Chevrolet Customer Service
Jeff,

This has been a problem since the day the first 5th-gen Camaro was delivered. Just look at the chronology in this thread. It's longer than War and Peace, for gosh sakes! Why doesn't GM step up and take ownership on this problem?

They should make the 2011 PDIM available to the 2010 owners under warranty.
__________________
"If it's too loud...well, you know the rest."
kmcd is offline   Reply With Quote
Old 05-14-2011, 07:12 PM   #453
Batman0837
 
Batman0837's Avatar
 
Drives: '10 CGM 2SS/RS # 71394
Join Date: Sep 2009
Location: Middletown, DE
Posts: 365
I have been following this thread since near the beginning. The random indexing issues with my iphone have been aggravating as hell and that's an understatement. I expect all features in a ~38k+ car to work as designed and if they don't, for the manufacturer to make sure the issue is resolved at some point. It's a distraction and unsafe, to have to fiddle with something that's supposed to work, so often during nearly every drive...Hopefully now that someone from GM customer service is participating in this thread, progress will be expedited...
Batman0837 is offline   Reply With Quote
Old 05-14-2011, 08:39 PM   #454
Orange2010SS
 
Drives: Orange 2010 2SS LS3
Join Date: Apr 2011
Location: Cary, NC
Posts: 148
Quote:
Originally Posted by jmart53 View Post
You can have the module updated yes, you don't need the whole PDIM kit, just the module. Having a 2010 is kind of messy since we can't get the most current version under warranty and I will hopefully have more news on that soon(mine is supposedly getting the 2nd to newest version under warranty- crossing my fingers), but you can always buy the newest module from a vendor on here for like ~$105 and install yourself, it's in the center console and I guess is very easy to do.
Can you point me to a vendor selling the PDIM for $105. I searched the forum but the least expensive I found was $150. Thanks.
Orange2010SS is offline   Reply With Quote
Old 05-14-2011, 10:42 PM   #455
John Deere Boy
I bleed green
 
John Deere Boy's Avatar
 
Drives: '11 2SS/RS LS3
Join Date: Sep 2009
Location: Centerville, Indiana
Posts: 454
Quote:
Originally Posted by kmcd View Post
This has been a problem since the day the first 5th-gen Camaro was delivered. Just look at the chronology in this thread. It's longer than War and Peace, for gosh sakes! Why doesn't GM step up and take ownership on this problem?
Jeff, this is very true. The 2010's do not work as they were advertised, and they do not work as any reasonable person should expect them to. My new 2011 works great, so the problem has been fixed. GM now needs to fix the 2010's under warranty. Thanks for being on this forum and reading this thread.
__________________

2011 2SS/RS LS3. Delivered 4/18/11. Solo Axle-back with J-pipes and quads, 35% tint, Yellow trim kit, Showstopper sidemarkers, babied garage queen.
2006 Silverado 3500 6.0, 1993 Pontiac Bonneville SSE
John Deere Boy is offline   Reply With Quote
Old 05-15-2011, 02:01 PM   #456
jmart53
 
jmart53's Avatar
 
Drives: 2012 Cruze LTZ RS
Join Date: Feb 2011
Location: The Badger State
Posts: 565
Quote:
Originally Posted by Orange2010SS View Post
Can you point me to a vendor selling the PDIM for $105. I searched the forum but the least expensive I found was $150. Thanks.
GM Partshouse has it for like 103.## last time I checked. Talk to Patrick at GMPartshouse.
__________________
jmart53 is offline   Reply With Quote
Old 05-15-2011, 08:15 PM   #457
Orange2010SS
 
Drives: Orange 2010 2SS LS3
Join Date: Apr 2011
Location: Cary, NC
Posts: 148
Quote:
Originally Posted by jmart53 View Post
GM Partshouse has it for like 103.## last time I checked. Talk to Patrick at GMPartshouse.
Yup, I found the thread. It's $150 for the entire upgrade but only $103 for the module. Going to order one and put this issue to bed. Will grow old and gray waiting on GM.
Orange2010SS is offline   Reply With Quote
Old 05-15-2011, 09:54 PM   #458
kmcd
1,425 hp / supercharged
 
kmcd's Avatar
 
Drives: (2010 2SS/L99) (1999 Corvette)
Join Date: Oct 2009
Location: Austin, TX
Posts: 1,110
Quote:
Originally Posted by Orange2010SS View Post
Yup, I found the thread. It's $150 for the entire upgrade but only $103 for the module. Going to order one and put this issue to bed. Will grow old and gray waiting on GM.
__________________
"If it's too loud...well, you know the rest."
kmcd is offline   Reply With Quote
Old 05-16-2011, 11:16 AM   #459
jmart53
 
jmart53's Avatar
 
Drives: 2012 Cruze LTZ RS
Join Date: Feb 2011
Location: The Badger State
Posts: 565
Quote:
Originally Posted by Orange2010SS View Post
Yup, I found the thread. It's $150 for the entire upgrade but only $103 for the module. Going to order one and put this issue to bed. Will grow old and gray waiting on GM.
You should only need the module... you don't need the USB port and wiring all over again...
__________________
jmart53 is offline   Reply With Quote
Old 05-16-2011, 11:22 AM   #460
Orange2010SS
 
Drives: Orange 2010 2SS LS3
Join Date: Apr 2011
Location: Cary, NC
Posts: 148
Quote:
Originally Posted by jmart53 View Post
You should only need the module... you don't need the USB port and wiring all over again...
Thanks. That's the plan...at least if the the GMPartsHouse website ever comes back up
Orange2010SS is offline   Reply With Quote
Old 05-16-2011, 05:03 PM   #461
Topher5000
 
Drives: Yellow 2SS/RS
Join Date: Feb 2010
Location: Ontario Canada
Posts: 51
The dealership said the tech was in & would take a look at the PDIM so my girlfriend drove it up there.
The tech ends up blaming my flash drives (a Duracell & a Sandisk Cruzer Micro) since his plays in the car & mine play on his laptop (???).
The thing is, both mine play at first then come up as no supported data. If he didn't leave his in for more than 5 minutes, the problem's not going to show up.
So after having it for the whole day, they don't even bother updating the firmware & give me a $140 oil change. And this was the only time it's seen rain in the year I've had it.
Ugh.
Topher5000 is offline   Reply With Quote
Old 05-17-2011, 09:45 AM   #462
kmcd
1,425 hp / supercharged
 
kmcd's Avatar
 
Drives: (2010 2SS/L99) (1999 Corvette)
Join Date: Oct 2009
Location: Austin, TX
Posts: 1,110
Quote:
Originally Posted by Topher5000 View Post
...The tech ends up blaming my flash drives (a Duracell & a Sandisk Cruzer Micro) since his plays in the car & mine play on his laptop (???)....
It's not your flash drives. I use the Sandisk Cruzer Micro, and since I installed PN20985421, it works just fine. It's your PDIM.

This is rediculous. The 2010 PDIMs are junk. This is a widespread problem, and if GM was on the ball, they would meet you in the service drive with a new PDIM in their hands.
__________________
"If it's too loud...well, you know the rest."
kmcd is offline   Reply With Quote
Old 05-20-2011, 11:09 AM   #463
Chevrolet Customer Svc


 
Chevrolet Customer Svc's Avatar
 
Drives: GM Vehicles
Join Date: Jun 2010
Location: Michigan
Posts: 8,815
Quote:
Originally Posted by kmcd View Post
Jeff,

This has been a problem since the day the first 5th-gen Camaro was delivered. Just look at the chronology in this thread. It's longer than War and Peace, for gosh sakes! Why doesn't GM step up and take ownership on this problem?

They should make the 2011 PDIM available to the 2010 owners under warranty.
I apologize but as far as I know the 2010 Camaro does not currently have the 2011 PDIM module available to it. Once again this is as far as I know. My personal resources aren't as far reaching as a dealerships might be. If you want a sure fire answer I would suggest speaking with your local dealership and asking them how they would handle the situation. I apologize I can't be more helpful on this issue for you.

Jeff Morris, Chevrolet Customer Service
Chevrolet Customer Svc is online now   Reply With Quote
Old 05-20-2011, 12:19 PM   #464
Batman0837
 
Batman0837's Avatar
 
Drives: '10 CGM 2SS/RS # 71394
Join Date: Sep 2009
Location: Middletown, DE
Posts: 365
Thumbs down

Quote:
Originally Posted by Chevrolet Customer Svc View Post
I apologize but as far as I know the 2010 Camaro does not currently have the 2011 PDIM module available to it. Once again this is as far as I know. My personal resources aren't as far reaching as a dealerships might be. If you want a sure fire answer I would suggest speaking with your local dealership and asking them how they would handle the situation. I apologize I can't be more helpful on this issue for you.

Jeff Morris, Chevrolet Customer Service
I'm sorry but this is just flat out ridiculous, and obviously this statement isn't directed at you personally Jeff. But I can't fathom how a part that allows a vehicle to function as designed cannot be made "available" to a vehicle in order to improve it's functionality. I don't care about excuses in regard to a model year! My radio DOESN'T work!! And there is known cure. GM needs to make this happen! How can this be left up to a dealer to make the decision when this is being presented to a higher level of customer service is nearly unconscionable and beyond comprehension...

Chris
Batman0837 is offline   Reply With Quote
Old 05-20-2011, 12:28 PM   #465
Orange2010SS
 
Drives: Orange 2010 2SS LS3
Join Date: Apr 2011
Location: Cary, NC
Posts: 148
Quote:
Originally Posted by Batman0837 View Post
I'm sorry but this is just flat out ridiculous, and obviously this statement isn't directed at you personally Jeff. But I can't fathom how a part that allows a vehicle to function as designed cannot be made "available" to a vehicle in order to improve it's functionality. I don't care about excuses in regard to a model year! My radio DOESN'T work!! And there is known cure. GM needs to make this happen! How can this be left up to a dealer to make the decision when this is being presented to a higher level of customer service is nearly unconscionable and beyond comprehension...

Chris
Afraid I've got to agree with the Batman on this one. There's a known problem and they know the fix yet refuse to make it happen. Inexcusable.
Orange2010SS is offline   Reply With Quote
Old 05-20-2011, 01:00 PM   #466
SummoneR
Paul
 
SummoneR's Avatar
 
Drives: '10 2SS/RS M6 "Marauder"
Join Date: Mar 2009
Location: NOR*CAL
Posts: 6,507
Send a message via Yahoo to SummoneR


Unless they know that eventually the fix will stop working too with new updated from our phone/mp3 player manufacturer etc.
__________________
SummoneR is offline   Reply With Quote
Old 05-20-2011, 02:19 PM   #467
Chrisrp454

 
Chrisrp454's Avatar
 
Drives: 2010 ABM 2SS/RS M6, 98Z28 M6
Join Date: Jan 2008
Location: Granbury, Tx
Posts: 1,541
Yeap bottom line they got our money and thats all they seem to care about.
Have to think real hard before I buy another GM. :(
Chris

Quote:
Originally Posted by Batman0837 View Post
I'm sorry but this is just flat out ridiculous, and obviously this statement isn't directed at you personally Jeff. But I can't fathom how a part that allows a vehicle to function as designed cannot be made "available" to a vehicle in order to improve it's functionality. I don't care about excuses in regard to a model year! My radio DOESN'T work!! And there is known cure. GM needs to make this happen! How can this be left up to a dealer to make the decision when this is being presented to a higher level of customer service is nearly unconscionable and beyond comprehension...

Chris
__________________
Always Remember! Rest in Peace Brothers
9/11/2001. And thanks to all those who defend and serve!


Ordered 5/23/2009
3400 with TPW of 08/03/09
3800 8/11/2009
Arrived 8/21/2009 2SS/RS/Aqua Blue/Grey Interior
Chrisrp454 is offline   Reply With Quote
Old 05-20-2011, 02:47 PM   #468
kmcd
1,425 hp / supercharged
 
kmcd's Avatar
 
Drives: (2010 2SS/L99) (1999 Corvette)
Join Date: Oct 2009
Location: Austin, TX
Posts: 1,110
Quote:
Originally Posted by Chevrolet Customer Svc View Post
I apologize but as far as I know the 2010 Camaro does not currently have the 2011 PDIM module available to it. Once again this is as far as I know. My personal resources aren't as far reaching as a dealerships might be. If you want a sure fire answer I would suggest speaking with your local dealership and asking them how they would handle the situation. I apologize I can't be more helpful on this issue for you.

Jeff Morris, Chevrolet Customer Service
With all due respect, Jeff, I don't think you've been following this thread (which is understandable, considering the number of posts). We have gone to our dealerships and tried to get the 2011 PDIM installed under warranty. We've been told GM won't let them do it because it's not a 2010 part.

There are many, myself included, who became so frustrated that we finally just bought the new PDIM and installed it ourselves. It did solve the problem, but it's a crying shame that you guys treat your customers this way. We should not have to pay out of our pockets to make our radios work in our brand new $35,000 cars.

I appreciate you having the courage to come on here and address us, but so far, all we've received is "customer no service."
__________________
"If it's too loud...well, you know the rest."

Last edited by kmcd; 05-20-2011 at 04:03 PM.
kmcd is offline   Reply With Quote
Old 05-20-2011, 02:57 PM   #469
Batman0837
 
Batman0837's Avatar
 
Drives: '10 CGM 2SS/RS # 71394
Join Date: Sep 2009
Location: Middletown, DE
Posts: 365
Has Scott (fbodfather) or number 3 addressed this directly? Thankfully and admirably they participate here. But due to this, they also open themselves up to some gripes about the car too. It ain't all peaches and roses obviously. Someone from GM has GOT TO recognize that we have a legitimate gripe about our cars ranging from the mid 20ks to in excess of 40k. I'm not even keeping the radio (plans in the works to install GPS) but if I ever want to go back to stock, there is NO GOOD REASON WHATSOEVER now that there is a module that works being produced for anyone under warranty to tolerate this. I have a 1 1/2 year old 2ss auto with 14083 miles and the radio hasn't worked correctly from DAY 1. Despite a couple SW updates.

Chris

Last edited by Batman0837; 05-20-2011 at 08:29 PM.
Batman0837 is offline   Reply With Quote
Old 05-24-2011, 10:57 AM   #470
Batman0837
 
Batman0837's Avatar
 
Drives: '10 CGM 2SS/RS # 71394
Join Date: Sep 2009
Location: Middletown, DE
Posts: 365
Can anyone confirm that the latest module for 2010 with software DA/DX at least works the way it's supposed to? Or is it still a crapshoot? All I want is to be able to use my iPhone with my tunes the way it's designed to be used.
Batman0837 is offline   Reply With Quote
Old 05-24-2011, 12:17 PM   #471
terry_b
 
terry_b's Avatar
 
Drives: 2010 Synergy Special Edition
Join Date: Apr 2010
Location: Norwich, CT
Posts: 640
Send a message via MSN to terry_b
As far as I know, iPhone and ipod have never had many issues. I just had DA/DX put in my 2010 and so far it works great! I had huge problems with the original one.
__________________
terry_b is offline   Reply With Quote
Old 05-24-2011, 01:44 PM   #472
Batman0837
 
Batman0837's Avatar
 
Drives: '10 CGM 2SS/RS # 71394
Join Date: Sep 2009
Location: Middletown, DE
Posts: 365
I have had issues with my iPhone 3Gs and iPhone 4 pretty consistently since I took delivery of the car. My iPod touch seems to be the only thing that doesn't give the PDIM fits. I haven't tried any other USB devices...
Batman0837 is offline   Reply With Quote
Old 05-24-2011, 02:44 PM   #473
terry_b
 
terry_b's Avatar
 
Drives: 2010 Synergy Special Edition
Join Date: Apr 2010
Location: Norwich, CT
Posts: 640
Send a message via MSN to terry_b
Odd... the ipod was the one thing that worked in my car, the only problem is all my music was on zune.

but, yes, the da/dx seems to work flawlessly so far.
__________________
terry_b is offline   Reply With Quote
Old 05-24-2011, 05:57 PM   #474
CoyoteRiverRacing
 
Drives: 2010 Pace Car
Join Date: May 2010
Location: Tucson, Arizona
Posts: 90
I'm sorry but, Jeff is doing due diligence in case there is legal action. He came on here for them not us. I wonder how many cars the fbodfather has signed that don't work. I'm glad I didn't bring my 2010 pace up to CamarofestII.

I work with government contracts - suppliers do this all the time when they fail to perform.

They want us to go through the dealers so the SPC data doesn't bubble up to a level where they would legally obligated to do anything to fix it.

Jeff is their scout, they use this board for their own good, I would say they should be treated as a vendor except that would be disrespectful to the many fine vendors that truely support this board, the members and their cars.

Sorry for the rant, I've been stewing over this for quite awhile now.

A co-worker bought Hyundia(SP) last week, he raves about it, his module works, WTF.
CoyoteRiverRacing is offline   Reply With Quote
Old 05-24-2011, 06:36 PM   #475
Orange2010SS
 
Drives: Orange 2010 2SS LS3
Join Date: Apr 2011
Location: Cary, NC
Posts: 148
Quote:
Originally Posted by CoyoteRiverRacing View Post
I'm sorry but, Jeff is doing due diligence in case there is legal action. He came on here for them not us. I wonder how many cars the fbodfather has signed that don't work. I'm glad I didn't bring my 2010 pace up to CamarofestII.

I work with government contracts - suppliers do this all the time when they fail to perform.

They want us to go through the dealers so the SPC data doesn't bubble up to a level where they would legally obligated to do anything to fix it.

Jeff is their scout, they use this board for their own good, I would say they should be treated as a vendor except that would be disrespectful to the many fine vendors that truely support this board, the members and their cars.

Sorry for the rant, I've been stewing over this for quite awhile now.

A co-worker bought Hyundia(SP) last week, he raves about it, his module works, WTF.
Orange2010SS is offline   Reply With Quote
 
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Audio/Bluetooth/PDIM FAQ UCF w00t Audio, Video, Bluetooth, Navigation, Radar, Electronics Forum 128 12-11-2014 12:58 AM
How many people will E-85 their new camaro? Speed74SS Camaro V8 LS3 / L99 Engine, Exhaust, and Bolt-Ons 57 01-03-2011 03:16 PM
* * * OnStar iPhone application - UPDATE * * * CamaroScotty 5th Gen Camaro SS LS LT General Discussions 142 08-12-2010 12:13 AM
Tire Monitoring System monevz28 Camaro Issues / Problems | Warranty Discussions | TSB and Recalls 7 11-22-2009 04:42 PM


All times are GMT -5. The time now is 07:49 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.