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Old 06-10-2011, 05:10 PM   #562
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Per the document , covers both years.
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Old 06-10-2011, 05:10 PM   #563
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Originally Posted by Chevrolet Customer Svc View Post
Are you asking if you could get reimbursed for the cost of getting it installed prior to this document coming out? Thank you for clarifying this for me.

Jeff Morris, Chevrolet Customer Service
No, it started acting up on me about a week ago and I wanted to know if I could take it to a dealer and be able to get it replaced with the newer one or have the software updated without any cost to me. Thanks.
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Old 06-10-2011, 05:35 PM   #564
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Per the document , covers both years.
To fix the air conditioner?

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Originally Posted by chaotic84 View Post
No, it started acting up on me about a week ago and I wanted to know if I could take it to a dealer and be able to get it replaced with the newer one or have the software updated without any cost to me. Thanks.
Per the Document, yes you can.
Read the PDF, it tells all...
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Old 06-10-2011, 05:42 PM   #565
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To fix the air conditioner?



Per the Document, yes you can.
Read the PDF, it tells all...

Was attempting to address the PDIM issue only. But believe the AC applys to 2011s, only.
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Old 06-11-2011, 10:24 AM   #566
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MARTYBMW, let us know how it goes for you with your dealer. chatoic84, you should be able to get your software updated and your module upgraded. If your dealer gives you any push-back let me know.

Jeff Morris, Chevrolet Customer Service
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Old 06-11-2011, 11:13 AM   #567
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Don't mean to thread jack, but what A/C issue has a TSB out? I have to admit mine doesn't cool as well in this weather we're having here (115-125 F)
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Old 06-11-2011, 12:35 PM   #568
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MARTYBMW, let us know how it goes for you with your dealer. chatoic84, you should be able to get your software updated and your module upgraded. If your dealer gives you any push-back let me know.

Jeff Morris, Chevrolet Customer Service
Thanks a lot, really appreciate it.
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Old 06-11-2011, 12:58 PM   #569
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Originally Posted by Chevrolet Customer Svc View Post
Are you asking if you could get reimbursed for the cost of getting it installed prior to this document coming out? Thank you for clarifying this for me.

Jeff Morris, Chevrolet Customer Service
Since you brought it up, I don't guess GM is going to reimburse me what I paid to upgrade my own PDIM?

You'll be my hero if you can swing that one.
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Old 06-11-2011, 01:03 PM   #570
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don't expect a quick answer i've been trying for a week to get one simple answer and no one seems to be able to answer it for me.
I thought we answered your question. Did you ever call Gene Culley (GM Parts House, 484.949.2099)? He's the one who can tell you what part numbers are in the kit.

I'm pretty sure he speaks Canadian.
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Old 06-14-2011, 12:22 AM   #571
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I have DB/DD and it still indexes every time. So, don't upgrade at this point if that is your only issue.
Thanks homerlex!
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Old 06-14-2011, 01:21 AM   #572
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I took my car in to the dealership today for a couple of issues, one being that my drivers seat keeps coming loose at the front bottom, and second the issue with the PDIM. I have a Pre-Order car, low Vin #7757. Well I have finally gotten the dealership to order the New Part, hopefully. They are ordering #12884 module for my car.

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Old 06-14-2011, 01:04 PM   #573
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For some reason I can't get to the 24th page of this thread. kmcd, if you would like to push for a reimbursement then I could try and get that going for you. Just send me your contact information and I'll work to get that going for you.

Jeff Morris, Chevrolet Customer Service
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Old 06-14-2011, 02:19 PM   #574
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For some reason I can't get to the 24th page of this thread. kmcd, if you would like to push for a reimbursement then I could try and get that going for you. Just send me your contact information and I'll work to get that going for you.

Jeff Morris, Chevrolet Customer Service
Thank you Jeff for being so supportive. It really means alot!
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Old 06-14-2011, 03:56 PM   #575
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copper3000, which dealer in Tucson did you go to?

TIA
Chet
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Old 06-14-2011, 05:54 PM   #576
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I guess it's up to the dealer if this is covered under warranty... let me try with my dealer.

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Old 06-15-2011, 10:34 AM   #577
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copper3000, which dealer in Tucson did you go to?

TIA
Chet
Watson Chevrolet. They are the best Chevrolet dealer for service in Tucson. Ask for Ziv Baker.
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Old 06-15-2011, 01:55 PM   #578
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Glad to see GM finally released the TSB, hopefully everyone can get theirs fixed now under warranty.
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