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Old 03-31-2009, 10:40 AM   #1
Tran
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Exclamation GM launches Total Confidence Program starting April 1 to protect customers

Quote:
PRESS RELEASE

General Motors Unveils Unprecedented Customer Protection Package - "GM Total Confidence"

* Payment protection for the first 24 months of ownership... lose your income and we'll make up to nine payments for up to $500 per month
* Finance a new GM vehicle we'll help protect its retail value at trade-in time on your next GM vehicle
* Safety and security of one year of OnStar standard
* Fully backed, 5 year/100,000 mile limited powertrain warranty with roadside assistance and courtesy transportation ... provides the best coverage in the industry
* GMconfidence.com website launched with program details

DETROIT - General Motors today announced the most comprehensive customer protection in the industry with "GM Total Confidence," a plan that protects a customer's paycheck, investment, vehicle and family.

"Our Total Confidence plan is an unprecedented offer that reinvents the ownership experience in an extremely positive way," said Mark LaNeve, vice president, GM North America Vehicle Sales, Service and Marketing. "Unlike other programs out there, 'GM Total Confidence' provides comprehensive coverage for new vehicle owners - from protecting their new vehicle investment to protecting their family's income. GM Total Confidence provides customers peace of mind in uncertain times." (Note: See accompanying chart)

The 'GM Total Confidence' plan:

* Protects your Paycheck: 'Payment Protection*' provides up to nine months of payments on vehicle loans or leases ($500 max/month) if you lose your job for economic reasons. When looking for a job, you need a vehicle more than ever. 'Payment Protection' helps you get back on your feet.
* Protects your Investment: During the first two years of ownership, 'Vehicle Value Protection*' helps protect customers against uncertainty in the future used car market. Much as we've seen home prices decline in this tough market - and homeowners may owe more than the current resale value of their house - 'Vehicle Value Protection' provides peace-of-mind for customers when they want to go purchase another GM vehicle.
* Protects your Vehicle: GM's 5 year/100,000 mile transferable powertrain limited warranty (whichever comes first) plus roadside assistance and courtesy transportation. GM protects your vehicle with the best coverage in the business - so you don't have to worry. With the high quality of GM vehicles today, offering the best coverage only makes sense. See your dealer for warranty details.
* Protects your Family: One Year OnStar 'Safety and Security' Package. Knowing that OnStar is there if you should ever need them really makes a difference. With Automatic Crash Response, OnStar's cutting-edge technology that protects your family when they travel. Visit onstar.com for more details.

"By protecting a customer's payment, investment, vehicle and family, we are reinventing the customer experience," LaNeve added. "The 'GM Total Confidence' plan addresses today's most pressing concerns for new car buyers ... we asked customers what they wanted, and simply put, this package is it."

The "GM Total Confidence" plan is available for vehicles purchased April 1 through April 30, 2009. For more information, please visit gmconfidence.com.
Let's hope this boosts sales for GM's vehicles in general, and the Camaro in particular
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Old 03-31-2009, 10:44 AM   #2
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Isn't that what Hyundai was doing?

Edit: Nevermind, I actually read down to the fifth paragraph
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Old 03-31-2009, 10:46 AM   #3
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I like the plan. I just wish they extended the warranty to 7 years but keep the mileage the same.
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Old 03-31-2009, 10:49 AM   #4
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It's a positive step, but the Camaro doesn't need help. It sells itself, like cocaine. All the dealer has to do is not f*ck up the sale.

On the payment-protection program, I kind of wonder if this is a profit-center for GM. I know all GM has to do is take out an insurance policy for whatever depreciation hit it might take if a buyer loses his job and gives the car back, and they probably add a premium to the lease payment or interest rate to account for it. Even though the economy is not doing all that well, the majority of buyers are not going to lose their job. Seems like this is just like mortgage insurance.
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Old 03-31-2009, 10:49 AM   #5
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The "GM Total Confidence" plan is available for vehicles purchased April 1 through April 30, 2009.
It's only available for one month? Is this some sort of pilot program that might be extended if it works?
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Old 03-31-2009, 10:50 AM   #6
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Old 03-31-2009, 10:50 AM   #7
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I think Hyundai is only doing 3 months, and I want to say theirs is "for any reason" instead of "for economic reasons"
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Old 03-31-2009, 10:50 AM   #8
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I wonder if this is the "Other good news" that CamaroScotty was hinting at.
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Old 03-31-2009, 10:53 AM   #9
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Quote:
Originally Posted by BigSlik View Post
I wonder if this is the "Other good news" that CamaroScotty was hinting at.
me too
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Old 03-31-2009, 10:53 AM   #10
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Icing on an already delicious cake if you ask me. Long live The General.
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Old 03-31-2009, 10:55 AM   #11
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Quote:
Originally Posted by BigSlik View Post
I wonder if this is the "Other good news" that CamaroScotty was hinting at.
No, we were already offering this at our dealership
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Old 03-31-2009, 10:56 AM   #12
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Come on scotty let the news out of the bag!!! LOL
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Old 03-31-2009, 10:58 AM   #13
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Damn you Scotty...spill it already!!!!!!!!!
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Old 03-31-2009, 10:59 AM   #14
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Scotty, you are killing me.
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Old 03-31-2009, 11:04 AM   #15
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Quote:
Originally Posted by Tran View Post
Let's hope this boosts sales for GM's vehicles in general, and the Camaro in particular
That will help a lot of people consider a new car!


Good looking out GM.
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Old 03-31-2009, 11:05 AM   #16
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they say you're eligible as long as you are also eligible for unemployment benefits- BUT, to do this, do you have to finance thru GM or can you have private financing still?
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Old 03-31-2009, 11:07 AM   #17
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sheeeesh

Announced on April fool's day no less. Barney Frank is going to be designing their cars but we should have Total Confidence. Good Lord ....
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Old 03-31-2009, 11:07 AM   #18
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I don't want to sound like a downer here...but is any of this really news?

You ALREADY get 1 year of the "Safe and Sound" plan from OnStar.
You ALREADY get a limited 5yr/100,000 mile powertrain warranty.
The "Vehicle Value Protection" is only good for the first 24 months...

So the only thing that is different is this "Payment Protection" which honestly doesn't sound as good as the Hyundai version that came out first.

AND, this offer is only good for the month of April?

I'm just curious as to why they didn't do something a bit more. I love GM and hope to God that they get out of this mess fast, but this doesn't do anything for me.
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Old 03-31-2009, 11:10 AM   #19
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I guess this was in response to similar news from Ford earlier today.

Quote:
FORD INTRODUCES BEST-IN-INDUSTRY PLAN TO IMPROVE CONSUMER CONFIDENCE, JUMP-START SALES

DEARBORN, Mich., March 31, 2009 – Ford Motor Company is introducing the most comprehensive program available to boost consumers’ buying confidence and begin rebuilding the American economy with the new Ford Advantage Plan.

The plan gives customers another reason to “Drive One” with payment protection of up to 12 months on any new Ford, Lincoln or Mercury vehicle, 0 percent financing on select vehicles and added local charity support.

“Consumers remain anxious about the economy and their own outlook for the future. We at Ford want to do our part to rebuild faith in the marketplace by offering payment protection on every new Ford, Lincoln or Mercury vehicle for up to a year if our customers lose their jobs,” said Ken Czubay, vice president of Sales and Marketing.

“Just as important is additional charity support we will provide in conjunction with our local dealers, who are mindful of how non-profit organizations are struggling during this economic downturn,” Czubay said. “Ford and our dealers have always stepped up to take an active lead role in the community, and that’s why we are also including a charity element as part of the Ford Advantage Plan.”

Ford Commitment to Local Communities
In 2008, more than 18,000 Ford U.S. employees volunteered 100,000 hours to help people in their local communities – that’s the equivalent of nearly $2 million dollars of in-kind corporate contributions. To continue the momentum, in April, Ford will introduce a program in partnership with its dealers throughout the country to assist local charities impacted by the economic downturn. Ford will announce complete details of this expansive community outreach effort in April.

All Ford, Lincoln and Mercury vehicles are covered under the Ford Advantage Plan. The program runs from today through June 1.

In addition to providing 12 months of payment protection of up to $700 per month, customers can take advantage of 0 percent financing on select Ford, Lincoln and Mercury vehicles through Ford’s financing partner, Ford Motor Credit.

Additional Peace of Mind – Ford Quality, Safety and Fuel Efficiency
When selecting their next Ford vehicle, customers also can take comfort in knowing that Ford’s newest vehicles are the best or among the best in fuel economy and cost of ownership.

The Ford Fusion and Mercury Milan are America’s most fuel-efficient mid-size sedans, and the Fusion has a higher residual value than the Toyota Camry after three years of ownership, according to the Automotive Leasing Guide (ALG).

Ford maintains strong residual values throughout its product lineup. Vehicles with strong residual values retain more of their value at the end of their lease contract period. The 2009 Ford F-150 recently received a “Residual Value” award from ALG for retaining the highest percentage of its original price among 2009 full-size light duty pickups at the end of a conventional three-year lease, based on ALG projections. The Ford Escape has a 10-point residual value advantage versus the Chevrolet Equinox after three years of ownership, and the Ford Focus has the highest residual value of any domestic product in the small car segment.

“Ford’s improvements in quality have contributed significantly to our year-over-year improvements in residual values,” added Czubay.

In addition, Ford’s quality is now on par with Toyota and Honda, and Ford continues to have more top safety picks than any other brand.

“This is the strongest product lineup we have ever offered,” Czubay said. “When you combine these great products with payment protection, 0 percent financing and support for local charities, customers can feel confident about getting back into the market for a new car or truck.”
Not huge difference betwen the two other than Ford's max payment amount is greater by $200 and 0% financing and GM's residual guarantee.
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Old 03-31-2009, 11:12 AM   #20
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I hadn't noticed that the "value protection" (details?) only applies for the first two years. How many people trade a car within two years?

It is good that they're offering payment protection for two years. Hyundai only does one. But Hyundai also lets you return the car. That doesn't appear to be an option here.

Correction: the plan description in the OP is incorrect. The "value protection" applies after at least half the payments have been made, and kicks in the difference between payoff and "clean NADA retail." And the odds of the dealer giving you clean NADA retail on your trade are?
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Old 03-31-2009, 11:13 AM   #21
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So Ford will cover $200 more than GM and for 3 months longer than GM. Plus the 0%.

GM needs to do 0% for 72 months on ALL vehicles. If they do that, they will sell cars. I may just sell my G8 to by a Camaro if they do that.
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Old 03-31-2009, 11:14 AM   #22
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Don't see how this would affect too many Camaro buyers though, most of us will be taking delivery after April 30th.
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Old 03-31-2009, 11:15 AM   #23
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What if the car doesnt come in between these dates? I ordered on 10/15/08 and got Event Code 3000 as of last Friday
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Old 03-31-2009, 11:18 AM   #24
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Why would they only offer it for 30 days? You have to wonder what they have planned. It's really hard not to be leery now a days about these things. Most of us will get our babies in May......Hmmm
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Old 03-31-2009, 11:23 AM   #25
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Why would they only offer it for 30 days? You have to wonder what they have planned. It's really hard not to be leery now a days about these things. Most of us will get our babies in May......Hmmm
Ummm..maybe becuase they have only 60 days to show economic viabilty to their new lords and masters on Capitol Hill? The next 30 days will be critical for GM.
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