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Old 04-14-2012, 06:23 PM   #26
zandron263

 
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Jeff my vin is 2G1FC3DD4B9156933 I only have very slight rub marks but I would like to have it fixed before they become a big problem. Could you let me know if min is included, thanks.
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Old 04-14-2012, 06:58 PM   #27
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To Cactuseater, we don't keep information like what you're asking. Unfortunately you would have to ask around about this. Every Chevrolet dealer in the country should be able to take care of this type of issue for you and any GM dealer should be able to handle warranty repairs on any other GM vehicle. If you're having troubles with getting this taken care of then I would say changing dealers would be a good idea. The We Owe slip from your original dealer shouldn't matter in this case as your vehicle would be covered under this program any way and should be preformed regardless of the slip. If you're not sure if your vehicle is part of this program either post it here or message me your VIN and I'll check it over and get it back to you as soon as I can. Zandron, your vehicle is involved in this program. Hopefully you can get your vehicle to your dealer soon and get this resolved. Have a good weekend guys and galls!

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Old 04-14-2012, 07:50 PM   #28
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JEFF CAN YOU CHECK MY TWO VINS,I ONLY HAVE 800 MILES ON MY MANUAL TRANS AND 1500 ON MY AUTOMATIC NO PROBLEMS YET....THANK YOU JEFF
2G1FK3DJ5B9182949 2G1FT3DW0B9197593
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Old 04-14-2012, 08:05 PM   #29
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Jeff if you could please check my VIN I would appreciate it. 2G1FK3DJ6B9199405 Thanks in advance.
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Old 04-14-2012, 08:52 PM   #30
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Thanks for the info Jeff. I need to get an oil change soon so I will call my dealer and schedule an appointment for both.
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Old 04-14-2012, 08:54 PM   #31
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I had mine into the dealer this morning for an oil change and I asked if my vehicle was covered. It is and they will order parts on monday.

BTW he called it an "enhancement".
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Old 04-14-2012, 09:49 PM   #32
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Thanks Jeff!! I'll be in contact with my dealer on Monday!


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Old 04-14-2012, 10:52 PM   #33
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Old 04-14-2012, 11:12 PM   #34
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Can you check my vin? Thank you

Hi there
I'm about to pull the trigger on this 2011 left over camaro convert 2ss.any chance you could let me know if this car is included in the recall?
2G1FK3DJ0B9205537
Should my dealer do it before I buy it?
Thank you for your time and help bill
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Old 04-15-2012, 03:15 AM   #35
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Originally Posted by Chevrolet Customer Svc View Post
To Cactuseater, we don't keep information like what you're asking. Unfortunately you would have to ask around about this. Every Chevrolet dealer in the country should be able to take care of this type of issue for you and any GM dealer should be able to handle warranty repairs on any other GM vehicle. If you're having troubles with getting this taken care of then I would say changing dealers would be a good idea. The We Owe slip from your original dealer shouldn't matter in this case as your vehicle would be covered under this program any way and should be preformed regardless of the slip. If you're not sure if your vehicle is part of this program either post it here or message me your VIN and I'll check it over and get it back to you as soon as I can. Zandron, your vehicle is involved in this program. Hopefully you can get your vehicle to your dealer soon and get this resolved. Have a good weekend guys and galls!

Jeff Morris, Chevrolet Customer Service
Understood and thank you for your replies. Our VIN: 2G1FK3DJ3B9180603

We'll start asking around locally to see if any of these have been done in the greater Phoenix area. With the hole in the top right between the rub marks on the passenger side it's going to be a new replacement top and the TSB fixes. I am hoping the TSB fixes will hold up. Best Regards.....
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Old 04-15-2012, 05:49 AM   #36
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Cactuseater,
through my own experience with my 5th bow broken,There are not alot of GM dealers around where I am anyway with top experience.GM has not made convertible tops consistently in their vehicle line up with the exception of the corvettes.

What I did was zero in on the big corvette dealers and asked questions re: camaro tops.

My selling dealer which is about an hour away from me is one of the only ones that have experience repairing the camaro tops.they are also one of canada's largest corvette dealers if not the largest.
They also are in a select group that knew what to look for with regards to top problems.
I asked most of the questions with the service manager, he is definitely on the ball and knew his stuff.
All the questions I asked he was able to answer so I felt comfortable that they would be able to fix it and absolutely did not give me the runaround that you are going through right now with your dealer.
You would be surprised (maybe not) by the number of dealers here that have verts on their lots with broken or crappy tops and are trying to sell them in that condition as they have no idea what to look for.Again I think it comes down to the fact that GM has not produced convertible tops consistently through a particle model line(corvette excepted) and therefore the dealers don't have enough experience when issues arise.
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Old 04-15-2012, 07:02 AM   #37
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Jeff

Thanks for all your help with these issues. Can you check my VIN as well? I have rub marks, so I'm guessing (hoping) it will fall under the program.

2G1FT3DW5C9106772
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Old 04-15-2012, 08:29 AM   #38
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Hi Jeff thanks for all your support! Can you check my vin 2G1FB3DD1B9192615.
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Old 04-15-2012, 08:39 AM   #39
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Quote:
Originally Posted by zandron263 View Post
Jeff my vin is 2G1FC3DD4B9156933 I only have very slight rub marks but I would like to have it fixed before they become a big problem. Could you let me know if min is included, thanks.
Same here. VIN 2G1FK3DJ389210649
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Old 04-15-2012, 12:33 PM   #40
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Picked up my car on Friday after the repair of the 5th Bow and the so called fix for the cars that are included by vin number. So far so good but i had the car for a year before the problem started so time will tell!
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Old 04-15-2012, 12:59 PM   #41
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Whidobie,
good luck!!!
I am in the same boat as you.After 5th bow replacement, so far so good and 100% agree that time will tell.so here's to keeping fingers crossed that problem is solved.
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Old 04-15-2012, 09:23 PM   #42
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Jeff, my VIN is

2G1FG3D34C9162728

Thanks for checking... have had her for 2 weeks.
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Old 04-16-2012, 07:46 AM   #43
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Please Check My Vin # 2G1FK3DJ4B9188838 Please Jef
Thanks Ricky!!!!
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Old 04-16-2012, 08:29 AM   #44
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Quote:
Originally Posted by Chevrolet Customer Svc View Post
The program that all of you are referring to is not a recall. It is a Customer Satisfaction Program. It is a little different from a recall in that a recall is a forced repair of the vehicles involved where as a Customer Satisfaction Program is an acknowledgement of an issue in certain vehicles and the voluntary fixing of said issue. This one being about the convertible tops is valid through April of 2014. I hope this is the final fix for this issue and none of you have problems ever again. I hope this helps to answer your questions and if
you need to know if your vehicle is involved send me your VIN and I will respond as soon as I can.



Jeff Morris, Chevrolet Customer Service
My question would be...Did they update the fix at the factory? So current or recent production is not included?
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Old 04-16-2012, 09:23 AM   #45
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Last edited by tramtwo; 04-16-2012 at 09:41 AM. Reason: Never mind... I will start a new thread.
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Old 04-16-2012, 10:00 AM   #46
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So is this a recall or a TSB? Am I going to get a letter in the mail?
Yes you will get a letter, or at least thats what my dealer said
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Old 04-16-2012, 10:24 AM   #47
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Quote:
Originally Posted by Chevrolet Customer Svc View Post
To Cactuseater, we don't keep information like what you're asking. Unfortunately you would have to ask around about this. Every Chevrolet dealer in the country should be able to take care of this type of issue for you and any GM dealer should be able to handle warranty repairs on any other GM vehicle. If you're having troubles with getting this taken care of then I would say changing dealers would be a good idea. The We Owe slip from your original dealer shouldn't matter in this case as your vehicle would be covered under this program any way and should be preformed regardless of the slip. If you're not sure if your vehicle is part of this program either post it here or message me your VIN and I'll check it over and get it back to you as soon as I can. Zandron, your vehicle is involved in this program. Hopefully you can get your vehicle to your dealer soon and get this resolved. Have a good weekend guys and galls!

Jeff Morris, Chevrolet Customer Service

Jeff,
Could you please check the Vin of my 2012........#2G1FT3DW9C9106662
Thanks!
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Old 04-16-2012, 11:12 AM   #48
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Quote:
Originally Posted by Chevrolet Customer Svc View Post
The program that all of you are referring to is not a recall. It is a Customer Satisfaction Program. It is a little different from a recall in that a recall is a forced repair of the vehicles involved where as a Customer Satisfaction Program is an acknowledgement of an issue in certain vehicles and the voluntary fixing of said issue. This one being about the convertible tops is valid through April of 2014. I hope this is the final fix for this issue and none of you have problems ever again. I hope this helps to answer your questions and if you need to know if your vehicle is involved send me your VIN and I will respond as soon as I can.

Jeff Morris, Chevrolet Customer Service
Hey Jeff, my vin is 2G1FT3DW6C9104724. I have rub marks and noise so I hope my vin is included. Could you check for me?
Thanks
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Old 04-16-2012, 07:46 PM   #49
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Jeff, could u please check my VIN on my 2011 Vert: 2G1FC3DD4B9210747
I appreciate any help on this matter.
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Old 04-16-2012, 07:59 PM   #50
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Originally Posted by Chevrolet Customer Svc View Post
I hope this is the final fix for this issue and none of you have problems ever again.

Jeff Morris, Chevrolet Customer Service
Doe this mean that Chevrolet believes that the Camaro convertible top issues have finally been resolved and that the 2013 Camaro Convertible models should not have any of the convertible top problems that were evident on the 2011 and 2012 models?
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