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Old 04-16-2012, 07:46 AM   #43
Ricky
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Please Check My Vin # 2G1FK3DJ4B9188838 Please Jef
Thanks Ricky!!!!
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Old 04-16-2012, 08:29 AM   #44
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Quote:
Originally Posted by Chevrolet Customer Svc View Post
The program that all of you are referring to is not a recall. It is a Customer Satisfaction Program. It is a little different from a recall in that a recall is a forced repair of the vehicles involved where as a Customer Satisfaction Program is an acknowledgement of an issue in certain vehicles and the voluntary fixing of said issue. This one being about the convertible tops is valid through April of 2014. I hope this is the final fix for this issue and none of you have problems ever again. I hope this helps to answer your questions and if
you need to know if your vehicle is involved send me your VIN and I will respond as soon as I can.



Jeff Morris, Chevrolet Customer Service
My question would be...Did they update the fix at the factory? So current or recent production is not included?
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Old 04-16-2012, 09:23 AM   #45
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Last edited by tramtwo; 04-16-2012 at 09:41 AM. Reason: Never mind... I will start a new thread.
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Old 04-16-2012, 10:00 AM   #46
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So is this a recall or a TSB? Am I going to get a letter in the mail?
Yes you will get a letter, or at least thats what my dealer said
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Old 04-16-2012, 10:24 AM   #47
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Originally Posted by Chevrolet Customer Svc View Post
To Cactuseater, we don't keep information like what you're asking. Unfortunately you would have to ask around about this. Every Chevrolet dealer in the country should be able to take care of this type of issue for you and any GM dealer should be able to handle warranty repairs on any other GM vehicle. If you're having troubles with getting this taken care of then I would say changing dealers would be a good idea. The We Owe slip from your original dealer shouldn't matter in this case as your vehicle would be covered under this program any way and should be preformed regardless of the slip. If you're not sure if your vehicle is part of this program either post it here or message me your VIN and I'll check it over and get it back to you as soon as I can. Zandron, your vehicle is involved in this program. Hopefully you can get your vehicle to your dealer soon and get this resolved. Have a good weekend guys and galls!

Jeff Morris, Chevrolet Customer Service

Jeff,
Could you please check the Vin of my 2012........#2G1FT3DW9C9106662
Thanks!
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Old 04-16-2012, 11:12 AM   #48
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Quote:
Originally Posted by Chevrolet Customer Svc View Post
The program that all of you are referring to is not a recall. It is a Customer Satisfaction Program. It is a little different from a recall in that a recall is a forced repair of the vehicles involved where as a Customer Satisfaction Program is an acknowledgement of an issue in certain vehicles and the voluntary fixing of said issue. This one being about the convertible tops is valid through April of 2014. I hope this is the final fix for this issue and none of you have problems ever again. I hope this helps to answer your questions and if you need to know if your vehicle is involved send me your VIN and I will respond as soon as I can.

Jeff Morris, Chevrolet Customer Service
Hey Jeff, my vin is 2G1FT3DW6C9104724. I have rub marks and noise so I hope my vin is included. Could you check for me?
Thanks
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Old 04-16-2012, 07:46 PM   #49
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Jeff, could u please check my VIN on my 2011 Vert: 2G1FC3DD4B9210747
I appreciate any help on this matter.
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Old 04-16-2012, 07:59 PM   #50
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Originally Posted by Chevrolet Customer Svc View Post
I hope this is the final fix for this issue and none of you have problems ever again.

Jeff Morris, Chevrolet Customer Service
Doe this mean that Chevrolet believes that the Camaro convertible top issues have finally been resolved and that the 2013 Camaro Convertible models should not have any of the convertible top problems that were evident on the 2011 and 2012 models?
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Old 04-16-2012, 09:46 PM   #51
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Hi Guys. I'm new to this forum and just ordered a 2012 2SS/RS convertible on March 29. I was told I would get this in 1-2 months. My question is will I need to worry about checking my VIN for the rubbing top issue or can I assume this will be taken care of before they deliver my new vehicle (whenever that will be)?
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Old 04-16-2012, 09:56 PM   #52
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I wouldn't assume anything. I would certainly bring it up to the dealership that you are aware of these issues and will be checking for them. Being pro-active would be your best bet.
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Old 04-16-2012, 10:20 PM   #53
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Will do..thanks. This is my "mid-life crisis" mobile and I pulled the trigger on this after looking at just about everything else out there. I'm hoping I don't start off my ownership of this car with a bunch of headaches.
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Old 04-16-2012, 10:27 PM   #54
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I know exactly what you mean......this is my first brand new car since 1973 (that was a Vega!!!) so I don't need headaches either.

I just found out mine is on the list, so I'll be taking it in this week to get the stuff ordered for it.....I am only getting the 'v' mark depressions right now, no holes.

But I truly love this car, it cruises like a dream.....especially on a day like today that was in the upper 80's....
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Old 04-17-2012, 05:36 AM   #55
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Please check this VIN.
2G1FT3DW0B9172760
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Old 04-17-2012, 08:24 AM   #56
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Jeff, on a related but different convertable issue, do you know if there are any plans to offer a fiberglaas tonneau cover. Everyone I know who has or paid the extra $400 for the awlful current tonneau cover has had them blow off at least once. i don't want to buy into that. i might as well lite a match to my $400.
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