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Old 04-13-2012, 10:25 AM   #18
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Quote:
Originally Posted by Camarowguy View Post
Sounds like he did contact them a few times. I've seem many threads on this company's shoddy product quality and poor customer service. I, actually decided not to order anything from them because of the multiple threads I've seen here on this forum. To me, it's amazing anyone that frequents this forum would purchase anything from them having read what I have. Just saying. I really think they need to step up their quality control a bit. Think about it.....I wonder how many other people have had issues like this that either don't post here or just haven't said anything about it. I bet quite a few.
This. I'll never order anything from them, I've read too many complaints on this forum.
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Old 04-13-2012, 10:47 AM   #19
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I've ordered 3 times from them and it was always fine...
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Old 04-13-2012, 11:12 AM   #20
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I've ordered 3 times from them and it was always fine...
Same here. I have sidemarkers, plasma P13Ws, afterburners, and footwells.
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Old 04-15-2012, 01:23 PM   #21
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I personally have ordered 2 of their footwell kits, interior led upgrade, plasma bulbs, led switch and liscence plate led. All came on time and have worked great. I had an issue with one of my plasma bulbs and they were able to get me a replacement out fairly quick. I dealt with Jonathan which stieger mentioned in his post. I would try to get in touch with him. I am sure he can help you. I know it is frustrating but I believe Jonathan will do what he can to make it right for you. Hope this helps.
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Old 04-15-2012, 05:46 PM   #22
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Originally Posted by stieger View Post
I understand, but AAC refunded him the money he spent on expedited shipping.
Why are you defending AAC? I understand they are sponsors and you are a mod so I understand your obligation, but to me it's a conflict of interest and the op has a legitimate complaint. If he had a bad experience, johnathan has yet to reply in this public thread and from a customer service standpoint this is pretty bad. There was nothing but false promises to the customer, I'm sorry but that's not customer service regardless.

Quote:
Originally Posted by Camarowguy View Post
Sounds like he did contact them a few times. I've seem many threads on this company's shoddy product quality and poor customer service. I, actually decided not to order anything from them because of the multiple threads I've seen here on this forum. To me, it's amazing anyone that frequents this forum would purchase anything from them having read what I have. Just saying. I really think they need to step up their quality control a bit. Think about it.....I wonder how many other people have had issues like this that either don't post here or just haven't said anything about it. I bet quite a few.


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Originally Posted by aSStronautStatus View Post
they refunded me the money the first time because of the inconvenience. but i had to pay for shipping of the merchandise for returns and then the second person told me i could pay to have it expedited. So i've done EVERYTHING in my power for the last 2-3 weeks to get my product but AAC is the one dropping the ball...
I agree, you went out of your way to help fix there mistake.

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Originally Posted by awfarley View Post
I would have to agree with the buyer here. I sell parts wholesale to body shops (for Honda :( lol) and I know a thing or two about getting people the parts they need, when they need them. If I promise a time and something goes wrong it is my responsibility to fix it. Period.

Sadly, "bashing" is just the way business works. People are more outspoken about a negative experience, than a positive one. That's why the fast food industry incentivizes survey's with a chance to win something.
I agree except the part about bashing, reviews are reviews good or bad and help all of us make more informed decisions. If it is an accurate review then it's good, if it's false, then it's bashing (to me).
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Old 04-15-2012, 07:30 PM   #23
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I've had good experiences with AAC with all 3 times I've had to talk with them...twice for warranty claim. They took care of me in a quick manner.

It does sound like you have legitimacy to what's going on. Sorry it's been difficult for you.
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Old 04-15-2012, 11:18 PM   #24
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I've had good experiences with AAC with all 3 times I've had to talk with them...twice for warranty claim. They took care of me in a quick manner.

It does sound like you have legitimacy to what's going on. Sorry it's been difficult for you.
This. Twice for warranty. Lol
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Old 04-16-2012, 12:39 AM   #25
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The second time was me simply not being happy with the color. They sent me a new bulb. I call that good customer service.


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Old 04-16-2012, 12:42 AM   #26
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Like I said many times before, AAC sucks!

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Old 04-17-2012, 04:36 PM   #27
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Like I said many times before, AAC sucks!

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+1

I just ordered new footwells (aqua). I specifically stated on the order to make sure they were on solid color (aqua). Because I have ordered them in the past and got one's that were green and aqua and didn't like the color output, I also have one's that are all aqua. Well I get them today and test them out and what did I get, green and aqua. Now I'm gooing to have to pay to return them and get the correct one's, BS.

Edit: Just checked the other strip and that one is all green.
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Old 04-17-2012, 04:44 PM   #28
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I've seen enough legitimately negative posts and complaints about AAC that I've always thought twice before ordering from them, and ended up going another route.

And charging like $90 for a couple of LED's is, IMO, ludicrous. My dad builds LED displays for fun, and he can get hundreds of the bulbs and the wiring, etc. for under $10. For my p13W's, I went with some off eBay. They've been in for 9000 miles, no complaints or issues, and they cost me $30, while AAC told me they'd burn out immediately and I needed the $90 ones. Not hating, but I just don't see any reason to do business with them.
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Old 04-17-2012, 04:52 PM   #29
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AAC sucks!!!!!. Their products never work. I had the same issues
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Old 04-19-2012, 10:19 PM   #30
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Okay, i got in my scanner monday, i finally had time to install it yesterday. It works and looks great!!! Well i was showing my friend the scanner later today after work and noticed that one section of lights are not working. FML!!! So now once again, im gonna have to pay $20 to ship it back to AAC. I still haven't received my refund for paying for next day shipping, from the last incident.
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Old 04-19-2012, 10:27 PM   #31
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Oh brother! These threads never go well. Folks with vested interest will defend vendors til the death, instead of looking at it from a jilted customer POV. Good luck OP. I hope AAC makes it right. Product, shipping, etc. Had a friend get one of their scanners a few weeks ago. Shit ain't working either.
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Old 04-20-2012, 12:04 AM   #32
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AAC is terrible... I've expressed that many times. I made the mistake of buying a set of mirrored front turn signal bulbs, and their supposed to flash white, instead they flash blue, and are very dim.
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Old 04-22-2012, 10:05 PM   #33
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Quote:
Originally Posted by Birm View Post
Why are you defending AAC? I understand they are sponsors and you are a mod so I understand your obligation, but to me it's a conflict of interest and the op has a legitimate complaint. If he had a bad experience, johnathan has yet to reply in this public thread and from a customer service standpoint this is pretty bad. There was nothing but false promises to the customer, I'm sorry but that's not customer service regardless.







I agree, you went out of your way to help fix there mistake.



I agree except the part about bashing, reviews are reviews good or bad and help all of us make more informed decisions. If it is an accurate review then it's good, if it's false, then it's bashing (to me).
I read a lot of these AAC threads, and it seems Steiger always sides with AAC regardless.

Ive ordered multiple products from AAC without problems.

I worry everytime I place a new order that it will function properly when I receive it.
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Old 04-22-2012, 10:28 PM   #34
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Quote:
Originally Posted by Birm View Post
Why are you defending AAC? I understand they are sponsors and you are a mod so I understand your obligation, but to me it's a conflict of interest and the op has a legitimate complaint. If he had a bad experience, johnathan has yet to reply in this public thread and from a customer service standpoint this is pretty bad. There was nothing but false promises to the customer, I'm sorry but that's not customer service regardless.
OK. I must have said this a hundred times on here already, but I'll say it again so no worries. I'm not obligated to say anything, nor am I obligated to defend or stick up for a sponsor. Their are a few sponsors on here that I personally choose not to do business with due to past experiences, but I don't bash them. The reason I don't post negative "worst customer service ever" threads is because I know how much damage it does to the sponsor. There are probably 50 or so threads saying how good AAC is, but 99% of people only pay attention to the 10 or so negative threads.

I stick up for AAC because I've had nothing but good experiences with them. If you have seen my build thread I have a lot of their products. And I couldn't be happier with them. Yes I had problems with my scanner bar early on, but I sent it in under warranty and they replaced it. Yes I had to spend $3.50 on shipping. On a side note, I think it's insane that people complain about having to pay shipping to return the item. If you wanted to return an item to Best Buy you'd still have to pay for the gas to drive there.

I'm not surprised that Jonathan or Justin haven't replied. What would come out of them replying? Nothing, they would get torn apart by people who only focus on the negative.

Some people are also just never happy. Example, I sold a member a set of RS headlights at what I thought was a fair price. I told him that they were used and that if he had any problems to contact me. Instead he goes and makes a thread complaining about what turned out to be a non-issue. I've offered him a refund, offered to replace the light, but no matter what solution I try to come with the member isn't happy.

Quote:
Originally Posted by dorfmac View Post
I read a lot of these AAC threads, and it seems Steiger always sides with AAC regardless.

Ive ordered multiple products from AAC without problems.

I worry everytime I place a new order that it will function properly when I receive it.
please see my above mini-rant.
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