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Old 04-17-2012, 03:52 PM   #29
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AAC sucks!!!!!. Their products never work. I had the same issues
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Old 04-19-2012, 09:19 PM   #30
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Okay, i got in my scanner monday, i finally had time to install it yesterday. It works and looks great!!! Well i was showing my friend the scanner later today after work and noticed that one section of lights are not working. FML!!! So now once again, im gonna have to pay $20 to ship it back to AAC. I still haven't received my refund for paying for next day shipping, from the last incident.
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Old 04-19-2012, 09:27 PM   #31
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Oh brother! These threads never go well. Folks with vested interest will defend vendors til the death, instead of looking at it from a jilted customer POV. Good luck OP. I hope AAC makes it right. Product, shipping, etc. Had a friend get one of their scanners a few weeks ago. Shit ain't working either.
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Old 04-19-2012, 11:04 PM   #32
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AAC is terrible... I've expressed that many times. I made the mistake of buying a set of mirrored front turn signal bulbs, and their supposed to flash white, instead they flash blue, and are very dim.
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Old 04-22-2012, 09:05 PM   #33
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Quote:
Originally Posted by Birm View Post
Why are you defending AAC? I understand they are sponsors and you are a mod so I understand your obligation, but to me it's a conflict of interest and the op has a legitimate complaint. If he had a bad experience, johnathan has yet to reply in this public thread and from a customer service standpoint this is pretty bad. There was nothing but false promises to the customer, I'm sorry but that's not customer service regardless.







I agree, you went out of your way to help fix there mistake.



I agree except the part about bashing, reviews are reviews good or bad and help all of us make more informed decisions. If it is an accurate review then it's good, if it's false, then it's bashing (to me).
I read a lot of these AAC threads, and it seems Steiger always sides with AAC regardless.

Ive ordered multiple products from AAC without problems.

I worry everytime I place a new order that it will function properly when I receive it.
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Old 04-22-2012, 09:28 PM   #34
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Quote:
Originally Posted by Birm View Post
Why are you defending AAC? I understand they are sponsors and you are a mod so I understand your obligation, but to me it's a conflict of interest and the op has a legitimate complaint. If he had a bad experience, johnathan has yet to reply in this public thread and from a customer service standpoint this is pretty bad. There was nothing but false promises to the customer, I'm sorry but that's not customer service regardless.
OK. I must have said this a hundred times on here already, but I'll say it again so no worries. I'm not obligated to say anything, nor am I obligated to defend or stick up for a sponsor. Their are a few sponsors on here that I personally choose not to do business with due to past experiences, but I don't bash them. The reason I don't post negative "worst customer service ever" threads is because I know how much damage it does to the sponsor. There are probably 50 or so threads saying how good AAC is, but 99% of people only pay attention to the 10 or so negative threads.

I stick up for AAC because I've had nothing but good experiences with them. If you have seen my build thread I have a lot of their products. And I couldn't be happier with them. Yes I had problems with my scanner bar early on, but I sent it in under warranty and they replaced it. Yes I had to spend $3.50 on shipping. On a side note, I think it's insane that people complain about having to pay shipping to return the item. If you wanted to return an item to Best Buy you'd still have to pay for the gas to drive there.

I'm not surprised that Jonathan or Justin haven't replied. What would come out of them replying? Nothing, they would get torn apart by people who only focus on the negative.

Some people are also just never happy. Example, I sold a member a set of RS headlights at what I thought was a fair price. I told him that they were used and that if he had any problems to contact me. Instead he goes and makes a thread complaining about what turned out to be a non-issue. I've offered him a refund, offered to replace the light, but no matter what solution I try to come with the member isn't happy.

Quote:
Originally Posted by dorfmac View Post
I read a lot of these AAC threads, and it seems Steiger always sides with AAC regardless.

Ive ordered multiple products from AAC without problems.

I worry everytime I place a new order that it will function properly when I receive it.
please see my above mini-rant.
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Old 04-22-2012, 10:33 PM   #35
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I've made 3 orders with ACC and though I had a minor problem with one of them, and amended an order that was about to ship, they took care of the issue and my request. They also credited me the shipping because it was an error on their part when I asked them to.

I understand that issues happen and sometimes they can snowball. It appears this is the case with the OP, and that is most unfortunate. If a person has a bad customer service experience, research shows that they will tell on average 10 people, while a good customer experience is shared with hardly more than 2. Unfortunately, forum postings can snowball as haters and supporters voice their opinions, and we all know about opinions. They are like..., Everyone has one and they stink.

Remotes that don't work, light bars with non-functional LEDs, these are both issues from manufacturing. Looking at how large ACC and OLT is, I'm sure they are not doing the actual manufacturing, but they do need to look into the quality issues being reported.

I hope this gets sorted out for the OP, and if/when this is resolved, there is a post to that effect. Best of luck.

Last edited by Dark_Ghoul; 04-22-2012 at 10:56 PM.
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Old 04-22-2012, 10:49 PM   #36
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NOW REPEAT AFTER ME !

I'm HAPPY your HAPPY - EVERYBODY'S HAPPY ! See how easy that was to follow the company line. Now let's try it once again to make sure.
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Old 04-22-2012, 10:57 PM   #37
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I'm HAPPY your HAPPY - EVERYBODY'S HAPPY !

I'm so HAPPY!!!
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Old 04-23-2012, 06:36 AM   #38
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Originally Posted by stieger View Post
OK. I must have said this a hundred times on here already, but I'll say it again so no worries. I'm not obligated to say anything, nor am I obligated to defend or stick up for a sponsor. Their are a few sponsors on here that I personally choose not to do business with due to past experiences, but I don't bash them. The reason I don't post negative "worst customer service ever" threads is because I know how much damage it does to the sponsor. There are probably 50 or so threads saying how good AAC is, but 99% of people only pay attention to the 10 or so negative threads.

I stick up for AAC because I've had nothing but good experiences with them. If you have seen my build thread I have a lot of their products. And I couldn't be happier with them. Yes I had problems with my scanner bar early on, but I sent it in under warranty and they replaced it. Yes I had to spend $3.50 on shipping. On a side note, I think it's insane that people complain about having to pay shipping to return the item. If you wanted to return an item to Best Buy you'd still have to pay for the gas to drive there.

I'm not surprised that Jonathan or Justin haven't replied. What would come out of them replying? Nothing, they would get torn apart by people who only focus on the negative.

Some people are also just never happy. Example, I sold a member a set of RS headlights at what I thought was a fair price. I told him that they were used and that if he had any problems to contact me. Instead he goes and makes a thread complaining about what turned out to be a non-issue. I've offered him a refund, offered to replace the light, but no matter what solution I try to come with the member isn't happy.


please see my above mini-rant.
I have ordered a couple of their products and havent had issues. I would have to disagree with your statment on 50 good and 10 bad. Just scanning through and counting the first page of the Feedback section there is more bad than good, and thats only the first page.

Even if they get torn apart by replying on this or any other thread at least it shows they actually care about the stuff they put out and their customers. Thats all part of the buisness, if you cant take the heat stay out of the kitchen.
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Old 04-23-2012, 08:01 AM   #39
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I guess I should rephrase then, my mistake. A better way to put it is that you see more negative reviews because when people have a positive experience with a vendor they don't think twice about writing a review. Where as someone who isn't happy wants to express their unhappiness and vent/rant.
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Old 04-23-2012, 09:09 AM   #40
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Originally Posted by stieger View Post
I guess I should rephrase then, my mistake. A better way to put it is that you see more negative reviews because when people have a positive experience with a vendor they don't think twice about writing a review. Where as someone who isn't happy wants to express their unhappiness and vent/rant.
I do agree that it is in the human nature to notice the bad things and not remember the good times as much. I guess the main reason people feel the need to write when something goes wrong is because for the prices that AAC charges for their products there should be no problems and if there is they should fix it in a timely manner. I mean I have bought most of my lighting elsewhere at a fraction of the price and have never had the issues everyone is having with the AAC products. For example I got a pair of 68 smd p13w bulbs on ebay for $30.00 shipped, I have had them on the car for about 6 months with not one issue what so ever.
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Old 04-23-2012, 11:45 AM   #41
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I cant even get a pm or email response inquiring about purchasing something.
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Old 04-23-2012, 07:36 PM   #42
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Quote:
Originally Posted by stieger View Post
OK. I must have said this a hundred times on here already, but I'll say it again so no worries. I'm not obligated to say anything, nor am I obligated to defend or stick up for a sponsor. Their are a few sponsors on here that I personally choose not to do business with due to past experiences, but I don't bash them. The reason I don't post negative "worst customer service ever" threads is because I know how much damage it does to the sponsor. There are probably 50 or so threads saying how good AAC is, but 99% of people only pay attention to the 10 or so negative threads.

I stick up for AAC because I've had nothing but good experiences with them. If you have seen my build thread I have a lot of their products. And I couldn't be happier with them. Yes I had problems with my scanner bar early on, but I sent it in under warranty and they replaced it. Yes I had to spend $3.50 on shipping. On a side note, I think it's insane that people complain about having to pay shipping to return the item. If you wanted to return an item to Best Buy you'd still have to pay for the gas to drive there.

I'm not surprised that Jonathan or Justin haven't replied. What would come out of them replying? Nothing, they would get torn apart by people who only focus on the negative.

Some people are also just never happy. Example, I sold a member a set of RS headlights at what I thought was a fair price. I told him that they were used and that if he had any problems to contact me. Instead he goes and makes a thread complaining about what turned out to be a non-issue. I've offered him a refund, offered to replace the light, but no matter what solution I try to come with the member isn't happy.


please see my above mini-rant.
Quote:
Originally Posted by stieger View Post
I guess I should rephrase then, my mistake. A better way to put it is that you see more negative reviews because when people have a positive experience with a vendor they don't think twice about writing a review. Where as someone who isn't happy wants to express their unhappiness and vent/rant.
Understood, that does make sense, however if we do not voice concern albeit could be done a tad more tactfully the issues will continue. If no one speaks up then the problem shall persist. I do write good reviews, I give feedback to vendors even though I won't get it in return etc..maybe I'm the exception, but if I pay for something and have an issue many others have and it doesn't get fixed because I never said anything personally I feel just as at fault as the distributor/seller/maker should.

Quote:
Originally Posted by PIPE View Post
I cant even get a pm or email response inquiring about purchasing something.

And this is an issue I have personally had with multiple failed attempts to include a phone call.

I have color shift halos, dome and footwell lighting etc...so this complaint for me isn't about there product but there service.
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