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Old 05-18-2009, 07:18 PM   #26
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MODS, put this in the complaint thread. We don't want to upset people.

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Old 05-18-2009, 07:23 PM   #27
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how is it pointless so a few people get there car like you and nobody else gets to see it, having people see it is whats going to sell it. Im sorry for all you preorders if you really thought GM was going to fill all of your orders first your smokin crack. From a business sense it wouldnt make any sense. To me I think preorders is rediculous anyways. I order mine a week ago and they say its going to be here by july. But what I can see them doing with preorders is giving you a estimated build window. Thus GM could space preorders out and keep you people from whining about it.
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Old 05-18-2009, 07:24 PM   #28
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Chapter 11 coming by the June 1 deadline. Not good since I am dying to order one. Do I hold off? Guess so? :(

http://www.egmcartech.com/2009/05/18...rs/#more-34156
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Old 05-18-2009, 07:27 PM   #29
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Originally Posted by bobby35ny View Post
MODS, put this in the complaint thread. We don't want to upset people.

-bobby
As you probablly noticed thats 90% of the posts anymore.
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Old 05-18-2009, 07:39 PM   #30
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Has anyone else noticed that it's been getting dark at night?
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Old 05-18-2009, 07:41 PM   #31
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Quote:
Originally Posted by CamaroSpike23 View Post
this story again?
Quote:
Originally Posted by Number 3 View Post
Apparently some people just have to look hard for a "GM screwed up and I'm the first one to notice" post.

I am worn out and tired. Going to PWII.
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LOL, going back to the shelter





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Old 05-18-2009, 07:57 PM   #32
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Let me guess, you already have your car?

=bobby
No I don't yet. It is immaterial as far as I am concerned.

I will have it home soon. When I get it, when I ordered, when it was produced, when it was shipped, when it was unloaded, when it was trucked to the dealer, doesn't matter.

What matters is that we have the opportunity to own the car many of us have dreamed of. If it arrives tomorrow, or in September, really doesn't concern me one way or another.

The point at which I would get upset is when those that have preordered, with valid orders through dealers that have sufficient allotments, and the cars aren't produced by Third Quarter, (which has all been stated up front many times).

I will have my car, ordered the way I wanted it, priced the way I expected for a new release. And it will be as fast, handle as well, and provide me with the pleasure of driving I have only dreamed about until now.
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Old 05-18-2009, 08:10 PM   #33
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Old 05-18-2009, 08:14 PM   #34
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Quote:
Originally Posted by greenrail View Post
No I don't yet. It is immaterial as far as I am concerned.

I will have it home soon. When I get it, when I ordered, when it was produced, when it was shipped, when it was unloaded, when it was trucked to the dealer, doesn't matter.

What matters is that we have the opportunity to own the car many of us have dreamed of. If it arrives tomorrow, or in September, really doesn't concern me one way or another.

The point at which I would get upset is when those that have preordered, with valid orders through dealers that have sufficient allotments, and the cars aren't produced by Third Quarter, (which has all been stated up front many times).

I will have my car, ordered the way I wanted it, priced the way I expected for a new release. And it will be as fast, handle as well, and provide me with the pleasure of driving I have only dreamed about until now.
Granted the OP should have put his topic in the complaint thread for sure.
You have guys who are complaining and rightfully so. Let us complain.

Look at it this way, do you think they would have added SAT production if we were silent? Do you think Fitzpatrick would have given a interview last week if we didn't complain? and now rumors of maybe a 2nd shift. You can choose to be silent that's cool, just don't call people whiners.

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Old 05-18-2009, 08:20 PM   #35
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V6

That means that I am right there with you, but father back on the line, way back at 1100. That the problem with GM dealerships, they should be using them for ordering like you said, so does this means them orders will jump ahead of ours???...........
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Old 05-18-2009, 08:37 PM   #36
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Originally Posted by greenrail View Post
No I don't yet. It is immaterial as far as I am concerned.

I will have it home soon. When I get it, when I ordered, when it was produced, when it was shipped, when it was unloaded, when it was trucked to the dealer, doesn't matter.

What matters is that we have the opportunity to own the car many of us have dreamed of. If it arrives tomorrow, or in September, really doesn't concern me one way or another.

The point at which I would get upset is when those that have preordered, with valid orders through dealers that have sufficient allotments, and the cars aren't produced by Third Quarter, (which has all been stated up front many times).

I will have my car, ordered the way I wanted it, priced the way I expected for a new release. And it will be as fast, handle as well, and provide me with the pleasure of driving I have only dreamed about until now.


LOL CAN WE ALL JUST GET ALONG all i have is a order #
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Old 05-18-2009, 08:38 PM   #37
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and i pre-order
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Old 05-18-2009, 08:40 PM   #38
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Quote:
Originally Posted by bobby35ny View Post
Let me guess, you already have your car?

=bobby




LOL CAN WE ALL JUS GET ALONG
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Old 05-18-2009, 08:43 PM   #39
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My concern is that it is the same old stuff every day. I ordered my car_______(fill in date here)________. It is now ________(Fill in date here)__________.

Repeatedly. Even though there have been many many posts by Fbodfather and otehrs explaining the process. (3rd Quarter!) Last I looked the end of the third quarter comes on September 30th.

Sure there are several issues regarding the order system. On the other hand several folks have placed multiple orders at multiple dealers. THat kind of throws sand in the works.

There are dealers who accepted orders above heir initial allotment, more sand in the works. People who just come on here to complain who haven't even placed an order.

It just tends to build up into a rather large pile that starts to wear on many here.

I really believe we would have much more to gripe about if those of us who placed valid pre-orders didn't have our cars by the end of the third quarter. Then, by all means, even I would be on that bandwagon.

Until we have reached that date I really can't get into the complaint thing.

Sorry, that's just my view.

And that's about all I have to say here.
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Old 05-18-2009, 08:55 PM   #40
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Greenrail - I can appreciate your point of view but what I don't understand is why you keep getting involved in these discussions when clearly, it bothers you. You are not going to change the views of a disappointed R6P/Area 51 member, so why even read these posts let alone post a reply? You have made a huge point about your views on this in your "Good things come to those who wait" thread so isn't that enough? If you keep trying to change the world, the only one who is going to be upset is yourself.

One of my greatest realizations about the American industry is how we have gone from a time where industry used to bend over backwards to offer the best and to hold the consumer in the highest regard to today, it appears that expectations are the exact opposite.

Instead of industry coming on here to learn about customers expectations and react to it in a manner that would show leadership, innovation and professionalism, we have industry coming on here and ranting about customer behavior or the apparent lack of appreciation for someone who afterall, did what they are paid to do. How terrible is it for customers to expect even more than what they are getting from their merchants and manufacturers. Is that not what we are really missing to make us industrial/technological leaders?

How then, will we ever get back to being the best quality built products in the world, if we as consumers do not convey or demand better? Even your own words come to mind when talking about average expectations:

Quote:
Originally Posted by greenrail View Post
I will have it home soon. When I get it, when I ordered, when it was produced, when it was shipped, when it was unloaded, when it was trucked to the dealer, doesn't matter.

What matters is that we have the opportunity to own the car many of us have dreamed of. If it arrives tomorrow, or in September, really doesn't concern me one way or another.
One thing is certain, if GM thinks they can satisfy the expectations of some of their greatest fans (R6P and Area 51 folks) with rhetorical open ended answers, they had better think twice about how to handle the Mustang/ricer crowd they intend to attract.

This whole issue reminds me of when Lexus first came to market. If you recall, it was not only the cars which attracted people and sales, it was the customer service and support. People could not believe how well they were treated and appreciated. Who was that Lexus guy who championed the new concept in customer service? Oh yeah - Bob Lutz.
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Old 05-18-2009, 08:57 PM   #41
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greenrail;499370]
My concern is that it is the same old stuff every day. I ordered my car_______(fill in date here)________. It is now ________(Fill in date here)__________.

Answer: Don't read a negative sounding thread.

Repeatedly. Even though there have been many many posts by Fbodfather and otehrs explaining the process. (3rd Quarter!) Last I looked the end of the third quarter comes on September 30th.

Answer: Process was explained AFTER the mess.

Sure there are several issues regarding the order system. On the other hand several folks have placed multiple orders at multiple dealers. THat kind of throws sand in the works.

Answer: Out of 14,000 orders maybe 50 double ordered, hardly a monkey wrench.

There are dealers who accepted orders above heir initial allotment, more sand in the works. People who just come on here to complain who haven't even placed an order.

Answer: GM should have a system in place to prevent that. Like a mystery shopper program.

It just tends to build up into a rather large pile that starts to wear on many here.

Answer: Like I said thread should be in the complaint thread so we won't offend you, so that you won't call us whiners.

I really believe we would have much more to gripe about if those of us who placed valid pre-orders didn't have our cars by the end of the third quarter. Then, by all means, even I would be on that bandwagon.

Answer: 3rd quarter isnt the issue. It's a person who orders April 1st gets his car be for us.

Until we have reached that date I really can't get into the complaint thing.

Answer: That's your view and I respect that!!

Sorry, that's just my view.

Answer: That's your view and I respect that!!

And that's about all I have to say here.

Answer: likewise...
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Old 05-18-2009, 08:58 PM   #42
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Has anyone else noticed that it's been getting dark at night?
Now that pisses me off lol JK, does about as much good as getting upset with GM.
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Old 05-18-2009, 09:03 PM   #43
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bash me if you want i was just simply saying it was pointless in doing the 1 per dealer v6 car because i have not found one dealer that has kept the car for showing on the showroom floor. thats all i was saying.
My dealer is keeping his V6 and it will not be sold untill Sep. They turned down $5000 over MSRP. Will only take your name and will call down the list on the day it can be sold.
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Old 05-18-2009, 09:19 PM   #44
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My dealer didn't even get his V6 show car yet, so he's in the same boat as you.....delayed. GM didn't do him any favors, either.
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Old 05-18-2009, 09:27 PM   #45
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This original conspiracy theory is Epic Fail.

It's like a random dealer story.
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Old 05-18-2009, 10:15 PM   #46
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I don't care... of course.. my car got built last wednesday... just waiting for delivery of my RJT 1LT...
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Old 05-18-2009, 10:21 PM   #47
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I have hemorrhoids do I get to complain here?
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Old 05-18-2009, 10:27 PM   #48
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Greenrail - I can appreciate your point of view but what I don't understand is why you keep getting involved in these discussions when clearly, it bothers you. You are not going to change the views of a disappointed R6P/Area 51 member, so why even read these posts let alone post a reply? You have made a huge point about your views on this in your "Good things come to those who wait" thread so isn't that enough? If you keep trying to change the world, the only one who is going to be upset is yourself.

One of my greatest realizations about the American industry is how we have gone from a time where industry used to bend over backwards to offer the best and to hold the consumer in the highest regard to today, it appears that expectations are the exact opposite.

Instead of industry coming on here to learn about customers expectations and react to it in a manner that would show leadership, innovation and professionalism, we have industry coming on here and ranting about customer behavior or the apparent lack of appreciation for someone who afterall, did what they are paid to do. How terrible is it for customers to expect even more than what they are getting from their merchants and manufacturers. Is that not what we are really missing to make us industrial/technological leaders?

How then, will we ever get back to being the best quality built products in the world, if we as consumers do not convey or demand better? Even your own words come to mind when talking about average expectations:



One thing is certain, if GM thinks they can satisfy the expectations of some of their greatest fans (R6P and Area 51 folks) with rhetorical open ended answers, they had better think twice about how to handle the Mustang/ricer crowd they intend to attract.

This whole issue reminds me of when Lexus first came to market. If you recall, it was not only the cars which attracted people and sales, it was the customer service and support. People could not believe how well they were treated and appreciated. Who was that Lexus guy who championed the new concept in customer service? Oh yeah - Bob Lutz.


Wow.......


Apparently you don't care for people questioning you......or remarking on your actions.


I suspect you're referring to me--when you write:

".....Instead of industry coming on here to learn about customers expectations and react to it in a manner that would show leadership, innovation and professionalism, we have industry coming on here and ranting about customer behavior or the apparent lack of appreciation for someone who afterall, did what they are paid to do...."


and that's fine -- I have broad shoulders.

And.. IF you WERE referring to me, get your facts straight, please.....because you don't.



I think you've made it clear that everyone's allowed to have opinions - and I think Greenrail is only expressing his -

Your quote "....If you keep trying to change the world, the only one who is going to be upset is yourself...." could be applied to many people..........including yourself.

Because we (GM) cannot grant every wish does not mean we're not customer focused.

Because people don't want to wait doesn't mean we don't listen.

Because there is no way we can build all of the sold orders at once does not mean we don't listen.

Because some people on this site (and others) tell 'half truths' does not mean we do not listen.

Because a customer put a deposit down at a dealership knowing that their car was number 15 of 8 allocated does not mean we do not listen.



We could have taken the easy way out and shipped the cars - and then let the dealers repair them - that's not the right thing to do. We could have gone dark and not spoken of when the first cars would come off the line. (by the way - -one of the many 'panic du jours' was when we delayed Start of Production - lots of conjecture and gnashing of teeth -- but see, we knew we needed to do that. In retrospect, we should have delayed SORP even longer -- regardless of the shreiks and threats......

What I WOULD say is that perhaps you need to listen a little closer to the answers you're being given.......


The sad part is that this was all predicted about two years ago - several people have sent me PMs mentioning that I made the prediction at a few Camaro/Firebird shows -- saying that this exact thing would happen - that people would be upset that they can't get their new Camaro RIGHT NOW.......

Show me one other car or truck that is 'hot' that has not faced the same problem. (by the way -- the Solstice Program was a lottery -- it was not a 'pre-order' program.....)


Hylton - we both want Camaro Enthusiasts to be happy -- no one has worked harder than me to see that through -- however, you do not have all of the facts when you start demanding things.

I really hate to post something like this -- but I cannot sit back and see the things you write and not respond.



...and Bob Lutz never worked for Lexus -- that was Jim Perkins.
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Old 05-18-2009, 10:33 PM   #49
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Fbod-

You take a lot of the brunt on this site...You shoulder much more than you should...

I and many many others on this site offer you much respect for doing so.

I hope that some people will realize that it is not yourself that should be the focus of the frustration. Without you we would not even have an opportunity to buy a Camaro, or to even discuss this fine piece of machinery.

I and many others applaud you, and hope that this all calms down for you and for GM soon enough.
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