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Old 08-04-2012, 01:43 PM   #35
DVader
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Drives: 2011 2SS/RS Vert
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Location: Ramona, CA
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Originally Posted by shooters View Post
Gotta give the guy props for taking responsibility and admitting their customer service has been less than exemplary. Although I didn't purchase my new wheels from them because they were much, much higher than my local wheel shop, I can appreciate the man saying we F-d up and I'll make it right.
I do give the sales manager props. It was big of him to recognize the shortcomings of the company. I do hope they get things squared away. Maybe one day in the future I'll give them another shot, but there are a ton of other places to get accessories. Who knows, maybe they'll give me a gift certificate for my troubles in order to persuade me to spend money with them.
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Old 08-04-2012, 01:46 PM   #36
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Drives: 2011 2SS/RS Vert
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Was just thinking about ordering some stuff form CarId for my car and the wife's Porsche. Think I'll hold off. Thanks for the heads up.
A Porsche and a Camaro..would hate to have your insunrance bill! They must be paying you Marines a lot better than they paid me when I was in!

See you on the Borrego Cruise.
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Old 08-05-2012, 03:08 PM   #37
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Too bad. I ordered my intake from them with no problems. I did find it odd I ordered an Airaid intake from them, but it came directly from Airaid.
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Old 09-03-2012, 10:40 AM   #38
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Sorry to hear about your issues. I have ordered a few things from them and never had any problems. I was actually given quite good customer service each time. Never any problems with the products. I guess sometimes we get lucky or unlucky with purchases. I've had problems with purchases made elsewhere when others had no problems or issues and highly recommended the company.
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Old 09-03-2012, 12:05 PM   #39
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Originally Posted by DVader View Post

I've never posted about bad service before. Because of the level of poor product description, and even worse poor customer service, I feel it is important to let my fellow Camaro friends have the "Buyer Beware" light flash before making any purchase from CARiD.com.

I ordered a set of neoprene seat covers (red and black with the bowtie emblem on the headrest) for my 2011 'vert. I placed the order on 27 June. On 11 July, after still not recieving a tracking number, I contaced CARid.com. The customer service agent, Vincent Colin, responded immediately, and told me there was a glitch. Two days later I recieved the seat covers. So far, so good; however, this is when it got bad. I opened the box to discover that the covers were not red/black, rather they were burgandy/wine and black. I thought it was just the lighting, so I took them outside. Nope, they were not red. I thought to myself, eh, let's see how they look. I followed directions exactly, and tucked and pulled, and pulled and tucked. No matter how much I did this, the covers fit like a universal fit from K-Mart. Absolutely terrible. On top of that, there were dark spots on the wine colored sections of the seat! I immediately contacted, through email, Vincent. I told him I wanted to return the covers because they were the wrong color, they didn't fit properly, and there were spots on the covers. He wanted me to put them back on (after I allready spend way to much time putting them on and taking them off) and take pictures. I told him no. I want to return the seat covers for a full credit. He didn't respond. I send another email to him letting him know that I attend a lot of local area car shows and that I will make sure that people see the quality of product his company produces. No comment back from him. I called the number listed on the website, "24 Hours a day, 7 days a week customer representatives are standing by". The number is disconnected. The second number listed, a corporate number, starts off by telling you a joke, then promts you to wait for a rep...then you get disconnected.

Luckily, I made this purchase with a credit card and Chase Bank has credited my account for the whole amount.

I just want to make sure that my fellow Camaro enthusiasts don't have to go through the mess I just went through. There are way too many other places to get our dress up kits, and performance mods. Don't waste you time or money at CARiD.com.

Sent you a PM asking about Neoprene seat covers, Michael in Virginia
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