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Old 10-08-2012, 11:21 PM   #57
Oneslowz28
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Quote:
Originally Posted by stikSS View Post
They hit the lift arm... no doubt. I've worked at a dealership and it happens more times than people realize.

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This is correct. The suspension bouncing was him driving over the arm.
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Old 10-08-2012, 11:42 PM   #58
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I would've shit a brick. Is it just me or has there been a ton of dealer horror stories lately?!
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Old 10-08-2012, 11:49 PM   #59
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When i got my flat fixed at the local dealer the servicetech told me I was lucky I didnt damage the rim because it would take "months to get a new one"
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Old 10-09-2012, 12:23 AM   #60
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Quote:
Originally Posted by stardok View Post
When i got my flat fixed at the local dealer the servicetech told me I was lucky I didnt damage the rim because it would take "months to get a new one"
Dude don't tell me that after this ordeal I'm going to have another sleepless night...

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Old 10-09-2012, 01:26 AM   #61
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I basically got my car at the local dealership because its seriously not even .3 miles from my house. And they offered free oil changes and check ups for life.

I take it in and get it serviced the first few times and nothing is wrong. Then around 6k miles I took it in again for the normal service...well a few weeks later my tire pressure was so messed up and my readings were so wack. Come to figure that they balanced my tires, which you arent supposed to do before about the first 15-20k miles. So for about 7k miles I rode around with my back wheel on the front and a front on the back. And I wondered why I was getting bad mpg's

So a few weeks ago, before a long trip to Tallahassee for the Clemson game I go and get my tires Rotated and Balanced...well we get the bill and they charged us for a AWD vehicle. We call and ask if we can get some kind of money back since my car is obviously RWD and they said to bring my car up there so they can make sure and get my VIN number. Wtf? They are a chevy dealer...why would they do my tires as AWD vehicle? And if this isnt enough...Im about to post a thread on a local dealership video I ran across on youtube on another Camaro. Check it out. Dealerships arent a great place to take your car. They act like they dont even care about the car.
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Old 10-10-2012, 11:14 AM   #62
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I got a call this morning at 10 am from the dealership saying my parts came in. Aka the New wheel and tire. I cant wait to lay my eyes on the wheel and see what was ordered and if its good finished quality. So as soon as i get there and get settled. I will keep you guys posted. I plan to watch whom ever is working on my car like a hungry hawk. I wish i could stay in the stall with the car that would be ideal but it wont happen.

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Old 10-10-2012, 11:56 AM   #63
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I'd imagine after the damage caused by the dealer to your rim, they'll make sure its repaired properly and your new rim will look just fine. I'd be leary too, but hopefully a different tech will mount the tire and take better care of your car. My '96 T/A was damaged by a porter at the dealership and I had them replace the bumper with one from a car on the lot, so mistakes do happen.
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Old 10-10-2012, 12:11 PM   #64
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Heading there now. Im going to try and take some stills of the wheel and tire before they get installed if i can.

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Old 10-10-2012, 12:14 PM   #65
strych9
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From a dealership standpoint, accidents do happen. From negligence, God's will, or just plain bad luck. It's unavoidable. To that end, it's how the dealer handles the situation after the fact that should be scrutinized, not necessarily the accident (or negligence) itself.

Not condoning what happened here, but if it was a tech that pulled the car around to put the bracket on, he likely works on commission. The job of putting your bracket on was done as a dealer courtesy, and the tech wouldn't get paid for his time. Not a single dime. If the total time he spent on it took 12 minutes, that's .2 of an hour that he doesn't get paid. Doesn't sound like much, but multiply that times a week and that's 1 hour. Those guys make $25+ per commission hour. The job he did for you cost $5 out of his own pocket.

Again, this is NOT an excuse for damaging a customer vehicle. It is, however, why techs sometimes hurry and get careless. He should have owned up to the screw-up and made getting your car fixed a priority over an ass-chewing. Unfortunately, the word of the day for a lot of techs is CYA (cover your ass). Sad, but true.

Good luck to you, OP. This is unfortunate.
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