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Old 01-29-2013, 12:55 AM   #1
intensifi

 
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Question Onstar telling me iPhone app service is offline due to technical issues.

Anyone else heard this or is it BS?
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Old 01-29-2013, 12:56 AM   #2
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I don't think they would lie about that :P
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Old 01-29-2013, 12:58 AM   #3
intensifi

 
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It's been several days of the same story.
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Old 01-29-2013, 08:40 AM   #4
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Hi everyone,

The app should be working now. Sorry for any inconvenience. If you are still having issues please log out and restart your phone.

If the errors persist after that please send me a PM with the error code you are receiving, type of phone and OS.

-Jessica, OnStar Advisor
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Old 01-29-2013, 09:09 AM   #5
2011*Camaro*SS
 
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Jessica,
I have an OnStar account with many different cars but when I log in it automatically goes to the escalade, how do I change it to work on the Camaro?
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Old 01-29-2013, 09:11 AM   #6
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That happened last week to me. Kept telling me that the onstar account did not exist. Cleared up the next morning.
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Old 01-29-2013, 10:50 AM   #7
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Quote:
Originally Posted by 2011*Camaro*SS View Post
Jessica,
I have an OnStar account with many different cars but when I log in it automatically goes to the escalade, how do I change it to work on the Camaro?
Hi 2011*Camaro*SS,

When you are logged into the app select the Vehicle Tab at the bottom left and select Change Vehicle.

Let me know if you have any additional questions.

-Jessica, OnStar Advisor
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Old 01-29-2013, 12:19 PM   #8
intensifi

 
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It is working again now.

Apparently there was an outage. Maybe Jessica can comment on the duration. ;-)

There was another problem though. My password had a special character in it which works great on the web site, but the app silently accepts it without complaining. Then the logon fails. After Jessica kindly pointed this out in a PM, I changed my password and all is well.

I did ask that Onstar modify their code to disallow special characters in password setup so this doesn't cause problems for anyone else.

I give Jessica a thumbs up in responsiveness and attitude!
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Old 01-29-2013, 12:42 PM   #9
intensifi

 
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More accolades to Jessica and Onstar! They gave me extra Onstar time for the inconvenience.
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Old 01-29-2013, 09:48 PM   #10
2011*Camaro*SS
 
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Quote:
Originally Posted by OnStar Advisor View Post
Hi 2011*Camaro*SS,

When you are logged into the app select the Vehicle Tab at the bottom left and select Change Vehicle.

Let me know if you have any additional questions.

-Jessica, OnStar Advisor
Social Media Team
I found that right after I posted...thanks though.
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