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Old 04-11-2013, 04:15 PM   #18
95birdible

 
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I concur. Enough lip service from these reps. Provide us an actual email address that it @gm.com or a phone number to contact you. Otherwise it could be any troll on here. And while your at it, pass this up the chain of command. The dealerships need to stop blaming the customer for the problems on their car. What ever happened to the customer is always right?
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Old 04-11-2013, 04:17 PM   #19
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i think everyone needs to stop bashing customer service, geez.
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Old 04-11-2013, 04:19 PM   #20
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Why? If you had shitty service from them, would you praise them? I wouldn't. If I had great service, I would make note of it in a public forum. Some have had great service, others not so much.
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Old 04-11-2013, 04:23 PM   #21
bw26ss
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Quote:
Originally Posted by 95birdible View Post
Why? If you had shitty service from them, would you praise them? I wouldn't. If I had great service, I would make note of it in a public forum. Some have had great service, others not so much.
they don't have to post up on these forums, consider it a priviledge
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Old 04-11-2013, 04:50 PM   #22
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If they are under the direction of their superiors to post here, then yes they have to. It is their job to do so. Me and you choose to be here or not. They do not have that choice. Same with the ones on Facebook. It is their job to be there.
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Old 04-11-2013, 05:03 PM   #23
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Rhyder,

We encourage you to contact us by private message if you have any issues with your vehicle as we are monitoring this forum. If anyone should find a need to contact us by email, then the appropriate address is socialmedia@gm.com. Also, as part of GM Social Media, we want to assure you that customer service is a priority in an effort to enhance the customer experience.

William R. and Reggie B.
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Old 04-11-2013, 05:13 PM   #24
95birdible

 
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Thanks for giving us an email address finally. It has been asked for in the past only to be told we do not give that out. Kudo's to William and Reggie!!!!
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Old 04-11-2013, 08:47 PM   #25
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On the right track

I've now gotten the return phone call from William from chevy cust service with an update. He has not been able to get a return call from my selling dealer so he has handed it over to a service rep at gm who will handle my concerns directly. This is all within the week from my first contact with him. I feel good about how it's being handled so far.
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