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Old 04-04-2013, 05:23 PM   #26
rubbersoul84
 
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Quote:
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Once I get all the documentation from this event, I will be contacting GM about the top. I did get an extended warranty on the car (no plans on modding or tuning it out of warranty) due to it being a vert, but I was told the warranty only covers the mechanics and that the canvas would no longer be covered after the 36k mark.
My dealer told me the top gets a new warranty once it's replaced. I've got almost 2 years left on my original whole car warranty, but have had the top replaced once, so that has its own. I told them it would need to be replaced again if they just did the canvas and not the whole mechanism. The manager sighed and said "I know." They told me each new top would get a new warranty until GM decided to get its head out of its ass and fix it for real. I figure they can replace the top once a year and I'll have a lifetime warranty on that bad boy. LOL
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Old 04-04-2013, 07:28 PM   #27
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Get it in writing. Your warranty will be up at 36K. If the new top was replaced at 24k you only will get 12 months or 12K which brings it up to 36K. If you got it replaced at 35k it would be good for another year and 47K. See where I am going with this?
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Old 04-06-2013, 06:01 PM   #28
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This is the piece that wore the spot in the 3rd pic.
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Old 04-11-2013, 11:29 PM   #29
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Quick update.

She is still in the shop. The top has been installed, and the recalls/updates ave been completed. However, the tinters were gone by the time everything else was done. The back window ill be tinted Friday morning, then I should get her back.

I was told the top is the updated part and that GM has discontinued the original part.
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Old 04-12-2013, 07:34 PM   #30
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my first 4 tops were a shambles. when they replace the top, they get the water bag out of sorts, and then wet carpet every wash or rain. two years of trying to get my car fixed. hope you have better luck.
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Old 04-13-2013, 12:04 AM   #31
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my first 4 tops were a shambles. when they replace the top, they get the water bag out of sorts, and then wet carpet every wash or rain. two years of trying to get my car fixed. hope you have better luck.
As do I.

I picked her up at 530 today. This top looks tighter on the frame, but could just be that it is new. It rained all day today, and I did not see any puddles on the floor, but I will be going over her with a fine tooth comb tomorrow.
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Old 04-13-2013, 12:34 AM   #32
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good luck!

please post the part numbers of the installed kit. They should be on your invoice.
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Old 04-13-2013, 03:23 AM   #33
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As do I.

I picked her up at 530 today. This top looks tighter on the frame, but could just be that it is new. It rained all day today, and I did not see any puddles on the floor, but I will be going over her with a fine tooth comb tomorrow.
You've got to feel the carpet on both sides of the backseat floor.
A small amount of water can soak the carpet padding, but not make a visible puddle.
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Old 04-13-2013, 09:27 AM   #34
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I just had mine replaced this week. I got it back yesterday, it is quoted as a 6 hour job but it took them 5 days to get it back to me. The dealer did this themselves which they clearly didn't know how to do. They leak tested it into day 3 and found it was draining into the car. They had some specialist come in to fix that. They did put the recall kit in but I did not ask for any part numbers. A simple cover in the trunk was not put back together properly (lazily looked over) and there is a rattle of a piece of metal in the side of my car that is either something that was dropped down there or something that is loose. They also put a big scratch in the "A" pillar, filled it with touch up paint and were not going to tell me about it. As if I wouldn't notice. Going back Monday to see how they are going to remedy all of this. Had to leave when I picked it up before I really lost it.
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Old 04-13-2013, 09:42 AM   #35
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If you are not satisfied at the time you go to pick your car up, leave it there until it is 100% to your satisfaction. If you take it home, the dealerships will try and say the problems were caused by you. This way, they cannot do that and as a bonus, time at the dealership counts toward the lemon law.
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Old 04-13-2013, 11:28 AM   #36
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Decided to take a quick drive around the block with the top down. The new top has several tethers that were not present on the old top and when down, it does not flap like the old top at speeds under 50 mph (in a city, fast as I could get). However, once I had the top down, and I could see in the car, I noticed some trash in the passenger seat (looked like top clippings). When I moved it, I found...





Needless to say, I will be calling back on Monday.
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Old 04-13-2013, 11:44 AM   #37
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Decided to take a quick drive around the block with the top down. The new top has several tethers that were not present on the old top and when down, it does not flap like the old top at speeds under 50 mph (in a city, fast as I could get). However, once I had the top down, and I could see in the car, I noticed some trash in the passenger seat (looked like top clippings). When I moved it, I found...


Needless to say, I will be calling back on Monday.
The top install shop owner my dealer uses told me how the retrofit procedure says to remove the mechanism and do the work outside the car. However some one taking short cuts might not do this. This issue is the new top canvas install requires drilling holes into the mechanism for the new teathers. If those drill shavings fall into the seat and are pressed in or hastily pulled out ...

Look very carefully in the seat creases or junction with the body panels for more metal shavings.
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Old 04-13-2013, 12:46 PM   #38
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...When I moved it, I found...

Be prepared for: "That wasn't there when we returned the car to you."
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Old 04-13-2013, 02:11 PM   #39
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Be prepared for: "That wasn't there when we returned the car to you."
For now...I am going to look at this positively, and hope that is not the direction this takes.

I will give an update on Monday.
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Old 04-13-2013, 02:15 PM   #40
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More issues....




Anyone know what this is? I want to think it was something that was cut off to remove the old top, and when cut, it wedged itself in my spoiler, since I know this was not there when the car was dropped off, and it was too tightly wedged to "fall" on the car since it was returned to me. But...I have never seen on of these before.



Chip in paint after it was removed.


Close up shot.


Of course, I will be asking the dealer about this on Monday as well.
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Old 04-13-2013, 05:56 PM   #41
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I've got 3 or 4 of those little metal pieces myself. Found them after having the top replaced recently - they were on the backseats
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Old 04-13-2013, 06:28 PM   #42
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In that case, I am assuming that they are pop rivets that are used in the top attachment process, and when they cut this one, it was shot at the spoiler and embedded itself there.

I love taking a car in for 1 problem and getting a whole slew of new ones after.
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Old 04-13-2013, 09:25 PM   #43
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For now...I am going to look at this positively, and hope that is not the direction this takes.
I will give an update on Monday.
Algeron, All of us here are sending you good vibes that each new issue will be resolved.
That seat is a .
They've got to make that right.
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Old 04-13-2013, 09:28 PM   #44
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I hope so.
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Old 04-15-2013, 01:36 PM   #45
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Just spoke to the dealership. The seat bottom has already been ordered, and once it gets in, they will set up an appointment to fix the seat and the paint.
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Old 04-15-2013, 01:55 PM   #46
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Just spoke to the dealership. The seat bottom has already been ordered, and once it gets in, they will set up an appointment to fix the seat and the paint.
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Old 04-15-2013, 04:59 PM   #47
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I have to admit, I have been very happy with the service writer and the dealership that I have been working with.
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Old 04-15-2013, 05:57 PM   #48
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While your dealership may be good, they should not have scratched the paint and ruined your seat. That is just plain shoddy work. On my first car when the top was replaced I got my car back just like I left it. Actually better. It was fully detailed inside and out. Be aware of every little nook and cranny of your car.
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Old 04-15-2013, 06:28 PM   #49
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While your dealership may be good, they should not have scratched the paint and ruined your seat. That is just plain shoddy work. On my first car when the top was replaced I got my car back just like I left it. Actually better. It was fully detailed inside and out. Be aware of every little nook and cranny of your car.

I fully agree with you. However, the dealership did sub out the top replacement. It was this company that caused the damage. The company that did the work is well known in my area for top replacements and interior repairs/upgrades, and they have been in business since 1926. If I was to take my older cars to have anything done, I would have selected the same spot.

I have only had this car shy of 3 months. I am still learning all the nooks and crannies.
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Old 04-15-2013, 07:07 PM   #50
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One moral of this story might be to proactively remove the back seats before taking it in for the top replacement.

Maybe that means removing the subwoofer as well.

Just a thought.
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