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Old 04-18-2013, 08:08 AM   #1
c_LoW29


 
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Thumbs down BMR

A while ago I purchased a set of BMR's drop springs. Orginally it was the 1.4 front and 1.0 rear. The problem with the front springs is the dead coils would rub under load going over bumps which eventually removed the red paint from that area. I called them and they send me a set of the 1.0 front springs to research why they were rubbing. Mind you I have paid for 2 alignments already to adjust to each set. I have been in constant contact with them for 9 months regarding this issue and they would only tell me that there technicians were looking into it. They did offer to pay for my alignment which is all good and dandy yet the front dead coils still rub to the point where it started removing the coating and making noise. They also offered to give me a discount on another part from them which to me doesnt seem like a good deal considering they havent fixed the first problem. Why would I want another part from their company. In the near future I will be taking these off for coil overs and trashing these I wouldnt even try to sell these to a member knowing the problems they have. I made this thread to warn anyone else that if they purchase a product from this company with issues dont expect to get them resolved in this lifetime. I held out on making this thread in hopes that they would fix this problem but have not contacted me or tried to resolve the issue.

Here is a link to my initial thread showing everyone the issues.

http://www.camaro5.com/forums/showthread.php?t=240098

As you can see they dont even attempt to defend themselves at all or even provide and explanation.
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Old 04-18-2013, 09:17 AM   #2
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In the mean time, you could use some split rubber hose to cover the coils, use a zip tie to hold the ends.
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Old 04-19-2013, 08:16 AM   #3
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Sent BMR technicians an email and a PM still no response, seems like they just dont care if they get bad feedback.
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Old 04-19-2013, 10:39 AM   #4
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They are usually pretty good at responses when needed. Try calling direct and ask for Kyle, he is the Camaro expert. This is not the norm w/them. Good luck!
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Old 04-19-2013, 10:51 AM   #5
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They are usually pretty good at responses when needed. Try calling direct and ask for Kyle, he is the Camaro expert. This is not the norm w/them. Good luck!
Thanks for the advice Tracey, but I have been calling him often for 9 months and he always says that his techs are looking into it. I dont think it takes 9 months to look into something.
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Old 04-20-2013, 09:42 AM   #6
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Where are you at BMR. 9 months with no response or resolution is pretty pitiful.
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Old 04-20-2013, 10:38 AM   #7
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There isn't a problem with your springs, I don't see what there is to resolve. They're designed to stack coils, thats' how they work... put a sleeve on it if the rub bothers you,
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Old 04-20-2013, 11:03 AM   #8
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Actually there should be a sleeve but I'm not going to spend money on something they designed that causes rubbing noise. I have asked them to send me some and they don't. Your free to send me some too if you wish but I doubt you'll spend money on a problem that isn't your fault.
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Old 04-21-2013, 07:42 AM   #9
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I mean they sent you a free set of springs and they payed for the alignment. Offered discounts on other merchandise...What else do you want them to do? Mine are perfectly fine. I have the 1.4 fronts/1.0 rears. You simply have a bad set I guess. I think they have handled it fine. If you don't like their product then move on.
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Old 04-21-2013, 07:47 AM   #10
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Quote:
Originally Posted by 429 View Post
There isn't a problem with your springs, I don't see what there is to resolve. They're designed to stack coils, thats' how they work... put a sleeve on it if the rub bothers you,
Damn I cant hear anything Rub
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Old 04-21-2013, 08:46 AM   #11
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2 bad sets huh
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Old 04-26-2013, 10:06 AM   #12
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BMR where are you at?
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Old 05-04-2013, 11:15 AM   #13
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Interesting
I've always gotten quick, excellent customer service (by phone) from BMR (run several of their suspension parts on my car).
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Old 05-05-2013, 03:28 AM   #14
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BMR where are you at?
Move on with your life. Put a sleeve on them and quit crying about the problem. Should you have to do that NO, but you do. It will cost maybe $5. At this point your probably harassing them, so they probably don't care. You seem to be a customer that will never be satisfied. Buy the sleeve or buy a different brand. I've never had a problem with BMR and have quite a few suspension upgrades on my car.
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Old 05-05-2013, 09:31 PM   #15
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He did do something diff I took care of it for him
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Old 05-13-2013, 10:18 AM   #16
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Move on with your life. Put a sleeve on them and quit crying about the problem. Should you have to do that NO, but you do. It will cost maybe $5. At this point your probably harassing them, so they probably don't care. You seem to be a customer that will never be satisfied. Buy the sleeve or buy a different brand. I've never had a problem with BMR and have quite a few suspension upgrades on my car.
Tim at TandT did take care of me thanks for the advice I guess but on another note your signature does suit you well.
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