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Old 05-07-2013, 07:06 PM   #1
Camaro154
 
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Thank you to Adams

I wanted to take a second and recognize Adams for their great customer service. I placed my original order on Saturday and realized that I wanted to add to my order without having to pay for shipping again on Monday. They allowed me to add to my order which was great. Here is the catch I then realized on Tuesday that one of the products I ordered was cheaper in a kit and asked them if I could change my order. Adams took care of me and I would like to say thank you to them for all their help!! It is nice to work with a company that actually cares about the customer.
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Old 05-07-2013, 08:55 PM   #2
Lil' Nasty
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Totally Agreed....They helped me recently with a couple of defective products, Great company
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Old 05-07-2013, 10:08 PM   #3
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I am addicted to their products!! People may not always agree that they are the best available, but I like a one stop shop where I can trust the product and service I am going to get.

I did recently have one of their customer service reps get testy with me on the phone because I called to ask for a a small 5% refund when I placed a large order just hours before they released a 15% off sale. Other than that they've been great
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Old 05-08-2013, 09:20 AM   #4
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Thank you for your kind words guys!

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Old 05-08-2013, 10:27 AM   #5
CamaroDreams07
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I agree. They're one of those companies you don't hear a lot about on the forums, but they make some really nice stuff and are some really nice guys to work with.

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Old 05-08-2013, 12:33 PM   #6
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Quote:
Originally Posted by CamaroDreams07 View Post
I agree. They're one of those companies you don't hear a lot about on the forums, but they make some really nice stuff and are some really nice guys to work with.

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LOL I see what you did there
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Old 05-08-2013, 12:40 PM   #7
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People may not always agree that they are the best available, but I like a one stop shop where I can trust the product and service I am going to get.
I have to agree with this. I know there might be some categories where Adams is out beat by its competitors but I like their customer service and the fact that they have everything I'm looking for on one site from the same warehouse.
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Old 05-08-2013, 01:33 PM   #8
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Getting a gallon of their glass cleaner today & trying out their new interior cleaner. Daughter & son-in-law just had their second child & looking at selling their Toyota Yaris. Told them I would detail it to help sell - it needs a good couple days & I'm hoping to get it to 85-90%. Much of my ability to do this now is from Adam's forum help & videos.
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Old 05-08-2013, 01:49 PM   #9
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LOL I see what you did there
I have to get in a little ribbing with Nick and Dylan, they have it too easy around here :-). But I genuinely meant the rest, they make some amazing stuff, especially lately, and they are the kind of people you want to do business with. They got rid of my biggest complaint a couple years ago and since then I've developed a lot more positive opinion of them.

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Old 05-08-2013, 03:24 PM   #10
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lol I get what you mean. They definitely have it easy around here, I mean they hooked me! I'm not against the idea that there are better products in each category, I'm well aware that there are in most of them, but the ease and awesome customer support plus a discount keeps me coming back.

I don't consider myself part of the Adam's Army because it doesn't bother me when someone says something positive for another company lol
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Old 05-08-2013, 04:57 PM   #11
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Not to mention all their products (clay bar excluded) are made in the USA! They don't get enough credit for that in my opinion. This fact among others justifies a higher price point in my mind.
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Old 05-08-2013, 05:03 PM   #12
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Great products all the way around!
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Old 05-08-2013, 07:22 PM   #13
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Awwwwww, you guys are so sweet!

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Old 05-11-2013, 10:11 AM   #14
ItsBroke
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Just ordered my soon-to-be expanded Basic Wash & Wax kit. I was previously a huge Zaino fanboi, but I like easy and effective. Adams gives me both at a reasonable cost.
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Old 05-12-2013, 04:27 AM   #15
Liam
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I have to definitely agree with the both. The products are amazing and so is the customer service. I recently ordered a kit that came with polish, glaze and wax. As you know each one has its own color coded applicator pad. When I opened the package it turned out I was sent 3 red pads instead of matched colors to product. Also no spray nozzles for the detail spray, All purpose etc.

I emailed Adam's, and the next day I received an apology email stating the missing items were on the way, and that I could also keep the three red pads they originally sent. Shortly after that a shipping confirmation email. Couple days later a box at my door containing three color coded pads, and multiple spray nozzles.

THIS is the kind of customer service that will keep me coming back, as I'm sure it does for everyone else. Doesn't get much better.

Thanks again!
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Old 05-12-2013, 06:30 PM   #16
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I wish I could say the same. I've been trying to get a corporate account going with Adam's. been waiting 2 weeks for them to get the vendor forms returned to my dealer. Sucks when you have to beg a company to buy their products.
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Old 05-12-2013, 07:28 PM   #17
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I wish I could say the same. I've been trying to get a corporate account going with Adam's. been waiting 2 weeks for them to get the vendor forms returned to my dealer. Sucks when you have to beg a company to buy their products.
With a company like Adam's, where the customer service experience, and not the products, is the driving force for success, it's hard to fault them for making sure of who they are licensing.
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Old 05-12-2013, 08:08 PM   #18
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With a company like Adam's, where the customer service experience, and not the products, is the driving force for success, it's hard to fault them for making sure of who they are licensing.
No licensing just an account to purchase in bulk.
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Old 05-12-2013, 08:26 PM   #19
CamaroDreams07
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No licensing just an account to purchase in bulk.
Oh ok, I thought you meant you wanted to be a reseller.
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