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Old 05-09-2013, 04:01 PM   #1
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Good news, bad news...

Bad news first, that way you have something to look forward to. Took her out of storage a couple weeks ago, maybe drove 15-20 miles. Took her out again for a spin, steering didn't feel right, wheel was tugging at low speed. Off to the dealer yesterday, got the call today. The power steering rack assembly is cracked. HUH? 382 miles on her. No, not 13382, not 1382, 382.

Good news; dealership opened a case with GM, new rack assembly is on order, all covered under warranty.
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Old 05-09-2013, 06:52 PM   #2
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That's an odd duck problem...
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Old 05-10-2013, 10:31 AM   #3
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Originally Posted by 93B4C View Post
Bad news first, that way you have something to look forward to. Took her out of storage a couple weeks ago, maybe drove 15-20 miles. Took her out again for a spin, steering didn't feel right, wheel was tugging at low speed. Off to the dealer yesterday, got the call today. The power steering rack assembly is cracked. HUH? 382 miles on her. No, not 13382, not 1382, 382.

Good news; dealership opened a case with GM, new rack assembly is on order, all covered under warranty.
Greetings 93B4C,

Sincere apologies for what you experienced with the steering, and later finding out the rack assembly was cracked. That sounded like a odd and displeasing situation. I'm delighted to hear a case was opened and the work will be repaired and covered at no cost to you. I hope the repair process moves smoothly and everything is back to normal soon. Please keep us updated.

Best regards,

William R.
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Old 05-10-2013, 07:08 PM   #4
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Greetings 93B4C,

Sincere apologies for what you experienced with the steering, and later finding out the rack assembly was cracked. That sounded like a odd and displeasing situation. I'm delighted to hear a case was opened and the work will be repaired and covered at no cost to you. I hope the repair process moves smoothly and everything is back to normal soon. Please keep us updated.

Best regards,

William R.
Chevrolet Customer Care
Odd indeed. The service writer had never seen it happen before. The assembly is back ordered, so delivery date is undetermined. Hopefully sooner than later. I'll update the thread.
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Old 05-11-2013, 05:42 PM   #5
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That sucks, it seems the metal used in cars today is not holding up. Maybe not properly being cast or something.
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Old 05-12-2013, 08:08 AM   #6
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That sucks, it seems the metal used in cars today is not holding up. Maybe not properly being cast or something.
Exactly what the service writer said. The part is back ordered with an "unknown" delivery date. He asked if it was back ordered because this was starting to become an issue, and they wouldn't give him a straight answer. So...

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Old 05-18-2013, 09:33 AM   #7
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Just wanted to bump this and see if this happened to anyone else? Any GM parts guys out there that can give a guesstimate on how far out delivery will be for the part?
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Old 06-01-2013, 08:26 AM   #8
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Dealership called yesterday, GM is pulling a rack off the production line to ship. Estimated delivery date 6/14. Fingers and toes and other appendages crossed.

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Old 06-01-2013, 08:50 AM   #9
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Don't hold your breath.

The "part is on back order" story is the worst bs story that dealers have to offer. I've gone down this exact road and was fed the same story about pulling parts from the assembly line. It sounded fishy so I dug a little deeper and a GM rep (customer service) explained that they cannot just pull parts from the assembly line. This would cause a butterfly effect on production and grind the process to a halt.

To sum it up, my back ordered part took 6 weeks to come in and the delivery date was a continuous moving target. I hope you have better luck.
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Old 06-02-2013, 09:52 AM   #10
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Don't hold your breath.

The "part is on back order" story is the worst bs story that dealers have to offer. I've gone down this exact road and was fed the same story about pulling parts from the assembly line. It sounded fishy so I dug a little deeper and a GM rep (customer service) explained that they cannot just pull parts from the assembly line. This would cause a butterfly effect on production and grind the process to a halt.

To sum it up, my back ordered part took 6 weeks to come in and the delivery date was a continuous moving target. I hope you have better luck.
Grrrrreeeeeeeeaaaaat.

Thanks for the info anyway.

I'll throw it out there again, anyone have this issue? I just can't believe the parts are not available and no one else is dealing with this.
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