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Old 03-21-2013, 01:56 PM   #76
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Yes. We did take the car on a test drive, and the HUD was on. I have never driven a car with the HUD, so I did not know what to look for. Plus I am out test driving a Camaro! The last thing on my mind was if the windshield was correct. I don't know why they replaced the HUD, but if this dealer wants to lose a customer plus everyone he tells, that is his problem. If this is not resolved the way it should be this will be, I will not go back to that dealer for any work or business. Everytime we buy a new Chevy, the Camaro will be the 5th one 3 brand new, and 2 new to us, and everytime we burned a little more by different dealers and by GM. Hopefully they will work it out with me, if not we are done with GM.
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Old 03-21-2013, 02:06 PM   #77
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The Dealership replaced the HUD because of the blurriness, as part of their diagnostic work in checking why that was occuring they should have checked the glass for compatability and the HUD unit before throwing parts at the car, I go right back to blame the dealer, lets give them the benefit of the doubt and say they didnt know about the glass then why didnt they find out the glass wasnt compatable upon replacement of the HUD assembly during their diagnostics, theres to many shady deals with this at that dealership, to many overlooked things I think they wanted their commission that day and pushed the car out the door.
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Old 03-25-2013, 10:07 AM   #78
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Did you ever get this problem squared away with customer service or your dealer?
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Old 03-25-2013, 10:49 AM   #79
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The General Manager is going to call me today or tomorrow to work this out and get it resolved. The customer service number I called is about as useful as a box of rocks. Hopefully this will be fixed after this. I will let you guys know how it goes.

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Old 03-25-2013, 10:50 AM   #80
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Old 03-25-2013, 02:22 PM   #81
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Goog luck I hope you get this all straightened out.
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Old 04-02-2013, 01:45 PM   #82
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Still no contact from the deallership. I have called 3 time in the last week to speak with the general manager. They tell me he is not in today he will be back tomorrow. Does anyone else have any ideas of what to do now?

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Old 04-02-2013, 01:53 PM   #83
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Im going to be honest with you after all you have been through Id be throughly disgusted at this point, your basically over the barrel they are avoiding you and are blowing you off, either pay out of pocket to replace the glass with the correct one or accidently hit it with a half inch wrench either way its going to cost you money to correct this problem weather it be full cost or partial, these are situations that right now you get so aggravated over but 5 years from now you'll be sitting around a table with your family laughing about it saying how stupid it was...
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Old 04-02-2013, 03:41 PM   #84
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That is about where I am at. It just sucks when the local dealership claims to be so customer pleasing, and they are not. The the customer service is a joke, they just bowed down to the dealership. I talk to others I work with and they have different brand vehicles and don't seam to have as much of a problem. Even a couple of self inflicted problems were covered by othe brands. Now that is customer service. Thanks for letting me rant. If there are any updates I will let you guys know.

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Old 04-02-2013, 06:55 PM   #85
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That's the PG-13 way of doing it lol, id be so aggravated that id have the middle finger on the window and id be throwing it through the dealership showroom lol
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Old 04-02-2013, 07:05 PM   #86
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Old 04-03-2013, 04:51 AM   #87
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I was actually very curious about this whole thing one day after work last Sunday Easter day actually I took a trip to the Dealer they were closed so I didnt get bombarded with salesmen, just to see the window on one that has HUD and it indeed had a different glass it says in the corner Laminated GS HUD, where as one that does not have the HUD just has Laminated GS...
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Old 04-08-2013, 12:53 PM   #88
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Left the 4th message for the manager and still no call back. Is there someone above the dealership, like a District Manager? Or was that the useless customer service?

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Old 04-08-2013, 01:39 PM   #89
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District Manager only can help with GM issues, a dealer is owned by a individual or a corporation, it will be ultimatly up to the dealer principle.
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Old 04-08-2013, 01:52 PM   #90
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Quote:
Originally Posted by RS4DS View Post
Left the 4th message for the manager and still no call back. Is there someone above the dealership, like a District Manager? Or was that the useless customer service?

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This is the time you need to go to the dealership instead of calling. Read their certified pre own requirements.
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Old 04-09-2013, 06:45 AM   #91
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I would drive right to the Dealership and go in there and harrass the piss out of them, they can hide from the phone but they cant hide in person, this is actually one of the most sadest stories ive heard around here on the forum and its all because the Dealer put this car with the wrong windshield on their lot on top of that diagnosed the HUD problem as a faulty unit WITHOUT even inspecting the glass as the probable cause, its them to blame as far as I can tell, dont let them jerk you around even threaten to get a lawyer thell have that glass ordered in a hurry once they hear that.
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Old 04-09-2013, 01:25 PM   #92
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We had a very bad wind storm here. It started Friday and endd last night. On my way home from work yesterday I was sand blasted. The windshield is pitted pretty bad. The front end has some damage but most if not all of that can be buffed out. I did tell the insurance company about it, and was told if the car needed to be fixed just let them know. I want to tahnk all of you guys for all of the information and help thru this. I love my Camaro and all of my Chevys and probably will never buy anything else. But I will never go back to this dealership and they are the only Chevy dealership in town I plan on bad mouthing them to anyone and everyone. The same goes for thier customer service that is a joke.

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Old 04-10-2013, 07:38 PM   #93
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Thank god for the wind storm now turn that damaged windshield into the insurance and get it replaced, due to it being an act of god it will be finally covered, no fraud at all, so we can all be happy.
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Old 05-02-2013, 01:07 PM   #94
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Here is an Update.

The wife and I went to the dealership yesterday and talked with the GM and the Service Manager. After all said and done the Dealership will replace the windshield at NO cost to us. They did say it is soemthing they should of cought before selling us the car but did not. In a couple of weeks this should all be done.
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Old 05-02-2013, 01:30 PM   #95
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Why wouldn't they just agree to that in the first place? Glad it's working out for you.
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Old 05-02-2013, 01:33 PM   #96
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Thanks. It was an uphill battle for almost a year. I don't know if they were waiting for me to give up and go away, and when I did not they caved.
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Old 05-23-2013, 12:47 PM   #97
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The Dealership replaced the windshield yesterday. WOW what a difference. They said they were sorry it took so long. Have a good weekend everyone!
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