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Old 04-04-2013, 08:29 PM   #26
Rhyder


 
Drives: 2012 45 Anniversary Vert
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I have had an impossible time contacting them, I ordered the door and dash inserts, I've been trying to contact them, not to cancel but to simply change the order from regular to ABL if possible.

I've, PM'ed them on here, sent emails through the website and called them and left VM's numerous times on multiple days. They have my email, my phone number, my PM info on here, every way to contact me.

I even started posting on the sales threads asking them to contact me out of desperation, nothing. I know they have been on because they have posted in some of their other threads since then.

I can see getting busy, but this is my first purchase from them, and in my mind a fairly big one, about $380 or so. And I cant get any communication about it and I'm not even wanting to cancel or anything so there's no reason to hide from me. I don't understand it.

I've been looking at a couple other things they make but I can tell you if I have to do a Paypal dispute next week, the cutoff I've decided on for them to contact me, I wont be buying anything else from them you can bet.

To bad, they seem to make good products and the things I was looking at I really wanted.
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Old 04-05-2013, 01:53 PM   #27
RPI Designs

 
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Originally Posted by Minge View Post
I asked them to provide me with proof of my credit or I was filing my dispute with amex and have not hear from them since. No respond on this thread from them is a big red flags folks.
Please PM or Email me your name and I'll check this for you. Thank you.
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Old 04-05-2013, 01:54 PM   #28
RPI Designs

 
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Quote:
Originally Posted by Rhyder View Post
I have had an impossible time contacting them, I ordered the door and dash inserts, I've been trying to contact them, not to cancel but to simply change the order from regular to ABL if possible.

I've, PM'ed them on here, sent emails through the website and called them and left VM's numerous times on multiple days. They have my email, my phone number, my PM info on here, every way to contact me.

I even started posting on the sales threads asking them to contact me out of desperation, nothing. I know they have been on because they have posted in some of their other threads since then.

I can see getting busy, but this is my first purchase from them, and in my mind a fairly big one, about $380 or so. And I cant get any communication about it and I'm not even wanting to cancel or anything so there's no reason to hide from me. I don't understand it.

I've been looking at a couple other things they make but I can tell you if I have to do a Paypal dispute next week, the cutoff I've decided on for them to contact me, I wont be buying anything else from them you can bet.

To bad, they seem to make good products and the things I was looking at I really wanted.
We make the products and rarely are available on the phone, we ask to email us or PM us, we'll reply the same day to both. Josh@rpidesigns.com or PM. Thanks!
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Old 04-05-2013, 01:59 PM   #29
RPI Designs

 
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Originally Posted by Evil-Bee-NH View Post
Ordered the Brake Cylinder cover they also lie on their process information. Same old story took forever to get to me i've had alright luck with quality til this point. They literally wrapped this piece of plastic with some sort of vinyl and then spray painted over it. Don't get this confused with just paint splitting this happened less then a year after i bought the product and was literally able to remove the colored portion from the plastic they use. I can't imagine this isn't some guy running a business out of the back of his garage with buddies.
No garage, here is info on us.

Who are you guys anyway?

RPI Designs, LLC was founded in March of 1998 with the idea of bringing innovative Corvette Parts and Accessories to the Corvette family. There were already a bunch of companies offering Corvette parts, but we wanted to be different and offer products that were not previously offered. You can now find many of our products at retail Corvette shops around the country and around the world.

Our start was very humble, we originally ran operations out of our garage but continued to grow and needed more room. We are currently comprised of 13 team members who work full time to innovate and produce Corvette and Camaro parts.

We currently run operations out of our 8000+ square foot shop. In 2011 we decided it was time to fully invest in the American muscle car aftermarket, so we invested over $510,000.00 in our new shop and in new product development. With our new shop came new product lines and new ideas. You can now enjoy many parts and accessories for Corvette, Camaro, Challenger and Mustang.

Below are pictures of OUR ACTUAL SHOP. Not some pictures pulled from the internet, as some fly by night operations show on their websites. Please enjoy these pictures as you take a "virtual tour" of our location.










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Old 04-05-2013, 08:01 PM   #30
Minge
 
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Showing the people you have treated poorly your physical plant means nothing.

I work in high end customer care for a living. Take care of your customers or someone else will.
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Old 04-08-2013, 08:54 PM   #31
Black13RS
 
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Was just about to pull the trigger on ZL1 rockers, ZL1 Splitter, and a Heritage grill all painted from these guys. Glad I read this first.
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Old 04-09-2013, 02:04 AM   #32
Evil-Bee-NH
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still looks like an overpriced garage... and who are you guys question we're your customers that you pretty much ignore entirely and use the no ones near a phone excuse all the time if your such an invested shop get a wireless phone and keep it on you because your customer service sucks.
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Old 04-09-2013, 03:42 AM   #33
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how many lies can you tell as a business?, I guess as many as it takes to get poor suckers to keep ordering, respond on the first day(yeah ok,riighht), paypal disputes(yuup common practice), leading the feedback threads for negative reviews(weekly), the numbers of negative reviews have got to be staggering. One search shows some scary reviews for soo soo many of us and you have years worth, this is not new. Ignoring the phones(yup all the time), apparently the phone issue(was told not working) from 18 months ago still hasn't been wired correctly yet. Your a joke and only on a public website can you continue to do members wrong and not get penalized for it. Keep up the lies and count your negative reviews if you can count that high.
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Old 04-09-2013, 07:38 PM   #34
Rhyder


 
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I had my email responded to and he stated he is going to get the ABL inserts done and they should be shipped next week.

Felt I needed to add that he did contact me on these finally.
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Old 04-09-2013, 07:53 PM   #35
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I want their front splitter but with I'm going to go a different route since it took them 8 weeks to ship my RK sport spoiler and it came with swirl marks installed...
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Old 04-13-2013, 08:29 AM   #36
MisterQ
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Of course i just ordered the tail light and fog light acylic covers 3 days ago and didn't read this :( funny thing is im about 2 hours away from RPI Designs so we'll see how long it really takes.

Update - I received all my items yesterday. It came from USPS instead of Fedex like the site said. And also never got a response from my e-mails and never received a shipping confirmation with a tracking number. Don't think ill be ordering from them again anytime soon until they pick up on their customer service.

Last edited by MisterQ; 04-14-2013 at 08:17 AM.
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Old 04-14-2013, 03:48 PM   #37
StephenS_84
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If you've had a negative exp. with them then leave negative feedback on the Itrader. It's there for a reason.
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Old 04-24-2013, 05:15 PM   #38
jamesdburton
 
Drives: 2012 Camaro 2SS/RS TF3
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Yeah, I had a bad experience from them also. Don't recommend that you buy from them.
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Old 04-24-2013, 09:02 PM   #39
Rob3D

 
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I placed an order for an underhood liner bowtie on 4/19. It shows it being shipped and all of that is fine. However, I really need tracking numbers so I can be here or make arrangements because we live in the country.

It's not easy to get a hold of them and I've requested the tracking number twice now.

I guess this isn't bitching as much as letting you know my experience so far....
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Old 04-24-2013, 11:07 PM   #40
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Originally Posted by tcalh1 View Post
It's hit or miss with them. I've been waiting 2 months for a part. I've emailed them and each time they said it will ship next week. I finally sent a email to cancel the order and he said it shipped. Then they sent me an email asking what color paint should be on it.
Lol !! (Not laughing at you, but the fact that they are shady) Lying to the customers. This is all good to know I was looking at there website a few days ago. Was thinking about somethings that I wanted to buy.

Knowing what I know now. I don't think I want to give them my business.
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Old 04-25-2013, 09:27 PM   #41
Rob3D

 
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Originally Posted by Rob3D View Post
I placed an order for an underhood liner bowtie on 4/19. It shows it being shipped and all of that is fine. However, I really need tracking numbers so I can be here or make arrangements because we live in the country.

It's not easy to get a hold of them and I've requested the tracking number twice now.

I guess this isn't bitching as much as letting you know my experience so far....
So I got my hood liner bowtie today. A nice piece of tin with a crappy pain tjob and a scratch right across it longways. The paint is an orange that doesn't even come close anything orange on my car. No mounting hardware or instructions. They listed my order as shipped by fed-ex and UPS delivered it.

Sorry guys. All it takes is one aw shit to erase 1000 attaboys.


PS. Nope, not gonna return it. Not gonna risk juggling that hundred bucks around. Gonna try and make some lemonade out if a lemon.

PSS. This is why I hate drop shipping. You guys should know what you're sending people instead of trusting a third party.
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Old 05-13-2013, 05:30 AM   #42
REDXIIIDave
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I actually thought about giving these guys a second chance. After reading all these posts, I won't bother.
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Old 05-14-2013, 08:20 PM   #43
Legendary40
 
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wish I would have read the threads about RPI Designs, LLC before I ordered the Havoc wing they told me that havoc was retooling the wing I ordered the wing on April 14th it is now may 14th still haven't received the wing just opened a resolution case with PayPal they will not answer emails or answer the phone at this point don't even want the wing from the just want my money back
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Old 05-14-2013, 09:54 PM   #44
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wish I would have read the threads about RPI Designs, LLC before I ordered the Havoc wing they told me that havoc was retooling the wing I ordered the wing on April 14th it is now may 14th still haven't received the wing just opened a resolution case with PayPal they will not answer emails or answer the phone at this point don't even want the wing from the just want my money back
You cold have whittled one out of a log in that amount of time.
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Old 06-01-2013, 07:43 PM   #45
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Just wanted to post a quick hello and remind you that I will be starting on June 10th at 9:00am . My main goal is to give you the customer the best customer service that can be offered, whether if it is answering technical questions on the phone or answering your emails or checking on a tracking number. I have been in the Aftermarket automotive business for 15 years as a Technical sales rep for SLP performance parts, so I am very familiar with the Camaro brand, but I am also familiar with you the customer as I have attended many of shows and have talked to a lot of you already on the phone or face to face. Anyone that knows me, knows I am a car guy/gearhead and a GM diehard. So if you have any questions, would like to place an order, or even if you have a suggestion, please give me a call I am here to help. My contact information is right below on my signature. Thanks, Don
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Old 06-01-2013, 08:21 PM   #46
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This post seems odd, I've ordered custom painted parts from them and received them in less than a week. I have never had a problem so far. I am in Michigan tho so I am pretty close (maybe thats why).

Hate to see all the negative feedback. Reminds me of AAC
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Old 06-04-2013, 11:08 AM   #47
mc_acoustic

 
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Originally Posted by RPIDon View Post
Just wanted to post a quick hello and remind you that I will be starting on June 10th at 9:00am . My main goal is to give you the customer the best customer service that can be offered, whether if it is answering technical questions on the phone or answering your emails or checking on a tracking number. I have been in the Aftermarket automotive business for 15 years as a Technical sales rep for SLP performance parts, so I am very familiar with the Camaro brand, but I am also familiar with you the customer as I have attended many of shows and have talked to a lot of you already on the phone or face to face. Anyone that knows me, knows I am a car guy/gearhead and a GM diehard. So if you have any questions, would like to place an order, or even if you have a suggestion, please give me a call I am here to help. My contact information is right below on my signature. Thanks, Don
Don, you might want to look into make a seperate thread just to provide everyone with an update with the business direction just so some people are aware of the step forward with RPI.

I purchased a few items from RPI, took 1 month to get here and they said it was delayed because they weren't in stock at the time... But I did get it after 4 weeks of waiting.

But its good to know that there is improvement lined up.
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Old 06-04-2013, 11:18 AM   #48
Bornluckee13
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Yup, I have been trying to contact them for almost 3weeks about a spoiler I ordered and have yet to see. called, emailed, PM'd. No response at all. Horrible service. Will never order from them again.
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Old 06-04-2013, 09:54 PM   #49
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Just wanted to post a quick hello and remind you that I will be starting on June 10th at 9:00am . My main goal is to give you the customer the best customer service that can be offered, whether if it is answering technical questions on the phone or answering your emails or checking on a tracking number. I have been in the Aftermarket automotive business for 15 years as a Technical sales rep for SLP performance parts, so I am very familiar with the Camaro brand, but I am also familiar with you the customer as I have attended many of shows and have talked to a lot of you already on the phone or face to face. Anyone that knows me, knows I am a car guy/gearhead and a GM diehard. So if you have any questions, would like to place an order, or even if you have a suggestion, please give me a call I am here to help. My contact information is right below on my signature. Thanks, Don
Talk is Cheap. After my so called transaction with your company, I will never go back.
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Old 06-04-2013, 10:42 PM   #50
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I say good luck to RPI, but with my past experience I will no longer be ordering from them.
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