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Old 06-06-2013, 06:05 PM   #51
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Mine was a unique case and became a trade vs. a buy back for a few reasons. My dealer swung me a deal and GM gave me a Goodwill voucher towards the new car. I'm convinced it was handled the way it was because of the verbiage and professionalism I used during all communication with the dealer and the quality after sales district rep. Keep your cool and avoid getting emotional about any aspect except your passion for Chevrolet and Camaro. Convince them why you should be made whole and why you feel you shouldn't suffer a loss for something that is no doing of your own. It shouldn't be hard with a previous troubled car already. Be clear you intend to be fair. Losing $500 to $1000 is fair for the amount of time you've used the car. $3k or more? No way. Push for help to make up the stretch if it really comes down to it. They can help and will if they know it will pay dividends back in the future based on your future purchases and sharing of your positive experience.

It broke my heart to let my 2010 go but at the end of the day it was best for everyone and GM absolutely made me whole.

Best of luck to you. I hope they fix it up right!

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Old 06-10-2013, 08:17 AM   #52
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Alright all the car is at the dealer one last time. Hopefully all goes well, wish me luck.

I am in Scott's crew today, here is my loaner


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Old 06-10-2013, 08:47 AM   #53
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Cool good luck I hope they get this fixed is it still with the guys at Courtesy at the Airport or did you take it to Starling in Kissimmee and let them work on it?
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Old 06-10-2013, 08:49 AM   #54
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Cool good luck I hope they get this fixed is it still with the guys at Courtesy at the Airport or did you take it to Starling in Kissimmee and let them work on it?
GM requested I take it to the airport.


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Old 06-10-2013, 08:51 AM   #55
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Good luck to you.
I'd opt for #1, and then have a straight buyback as an option.

I was offered #3, a "trade assist" on my vehicle that was over a year old. Unfortunately,the numbers on the trade assist were too low. WAY below Black Book.
It ended up a straight trade-in on my own, which gave me nearly what I had originally paid for it.
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Old 06-10-2013, 12:12 PM   #56
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Alright all the car is at the dealer one last time. Hopefully all goes well, wish me luck.

I am in Scott's crew today, here is my loaner


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I got stuck in one of those for almost a month. With a 30 gallon tank, a fill up can cause a heart attack!!
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Old 06-10-2013, 12:23 PM   #57
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I would go with Number 1 with the stipulation that if the fix fails, they buy it back and they get you a new car.
Good luck.
This is what I would do as well. Sounds like you're getting pretty close to Lemon Law territory anyway. I don't know if the laws for that are the same in all states though...
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Old 06-10-2013, 12:36 PM   #58
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I got stuck in one of those for almost a month. With a 30 gallon tank, a fill up can cause a heart attack!!
Man love the Suburban that is what my wife drives
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Old 06-10-2013, 01:08 PM   #59
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Hope everything turns out great for you.
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Old 06-10-2013, 01:12 PM   #60
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Keep us posted hope it works out well!
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Old 06-11-2013, 08:28 AM   #61
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Unfortunately yesterday did not go as planned; essentially noting I brought the car in for was resolved.

My GM rep told me to bring the car yesterday saying that everybody that needed to be on board was and that every available resource would be available to get my car correct. Turns out that could not be farther from the truth.

When I arrived I could tell the SM was a bit surprised and far from his normal receptive self. Turns out he had been on vacation the prior 3 days and had no idea I was coming and was not prepared in any way. The GM area Manager that was also supposed to be on call apparently was in meetings all day, unavailable and was of limited help. So this all turned out to be a wasteful day, needleless to say I am not happy!

Here are the issues I brought the car in for and the answers I got:
Squeaking seat: This is the 4th time for the repair. 1st time the seat was adjusted, 2nd time a TSB was found and performed on the track, 3rd time the whole seat was replaced. This time, the GM tech line stated the sound is normal and no repair should be completed. WTF! There is a TSB so obviously there is a problem, so how can this be normal???

Onstar light: 3rd attempt at a repair. 1st time they blamed my radar so I took it off. 2nd time they replaced the mirror. This time, I got the “could not replicate the issue”, mirror is functioning properly. Really, then why do I have a picture from the day before displaying the damn light?

Backup camera issues (symbols not displaying): According to the GM tech line these symbols do not exists, again really. So the pictures I have of other 13’s (friends) that were flashed and the 13’s on the lot with them must just be a mirage? Are you kidding me?

MyLink issues: This I will give them a pass on as I know this is a work in progress but at least I got the problems documents again with then hopes there will eventually be an update.

Paint issue and speedo bezel: I won’t even get into this as I pretty much halted those repairs for now.

So here I am again left with a major decision. I am HIGHLY disappointed with GM at this point; they really dropped the ball on this one. My 1st reaction to the GM rep was to start the buyout process, she was a bit shocked that I said this and somehow by the end of the conversation talked me out of it for the moment. I thought once I slept on it I would feel a bit better but actually today I am more upset. Knowing my issues and complaints how can you send me for repairs and not have every resource available as promised? This makes no sense to me!

As of now I am in limbo, I am so torn on what to do. As much as I love the car, there is no way I will be satisfied with the condition it’s in and apparently there seems to be no fix in sight. All night I was thinking what it would be like to look in the garage and not see a Camaro and it sucked but on the flip side I won’t have the stress of trying to get my issues resolved.

Anyway that’s my rant for the morning; guess I’ll update this once I speak with GM.
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Old 06-11-2013, 08:34 AM   #62
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I'm really sorry to hear that. Is there another dealer that you can go to?
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Old 06-11-2013, 08:40 AM   #63
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I'm really sorry to hear that. Is there another dealer that you can go to?
There is but with GM involved and still no resolution I am not sure what good that would do. I'm sure since the GM tech line is saying don't preform another repair on the seat, the 2nd dealer would have to stand by that, no?
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Old 06-11-2013, 08:48 AM   #64
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Unfortunately yesterday did not go as planned; essentially noting I brought the car in for was resolved.

My GM rep told me to bring the car yesterday saying that everybody that needed to be on board was and that every available resource would be available to get my car correct. Turns out that could not be farther from the truth.

When I arrived I could tell the SM was a bit surprised and far from his normal receptive self. Turns out he had been on vacation the prior 3 days and had no idea I was coming and was not prepared in any way. The GM area Manager that was also supposed to be on call apparently was in meetings all day, unavailable and was of limited help. So this all turned out to be a wasteful day, needleless to say I am not happy!

Here are the issues I brought the car in for and the answers I got:
Squeaking seat: This is the 4th time for the repair. 1st time the seat was adjusted, 2nd time a TSB was found and performed on the track, 3rd time the whole seat was replaced. This time, the GM tech line stated the sound is normal and no repair should be completed. WTF! There is a TSB so obviously there is a problem, so how can this be normal???

Onstar light: 3rd attempt at a repair. 1st time they blamed my radar so I took it off. 2nd time they replaced the mirror. This time, I got the “could not replicate the issue”, mirror is functioning properly. Really, then why do I have a picture from the day before displaying the damn light?

Backup camera issues (symbols not displaying): According to the GM tech line these symbols do not exists, again really. So the pictures I have of other 13’s (friends) that were flashed and the 13’s on the lot with them must just be a mirage? Are you kidding me?

MyLink issues: This I will give them a pass on as I know this is a work in progress but at least I got the problems documents again with then hopes there will eventually be an update.

Paint issue and speedo bezel: I won’t even get into this as I pretty much halted those repairs for now.

So here I am again left with a major decision. I am HIGHLY disappointed with GM at this point; they really dropped the ball on this one. My 1st reaction to the GM rep was to start the buyout process, she was a bit shocked that I said this and somehow by the end of the conversation talked me out of it for the moment. I thought once I slept on it I would feel a bit better but actually today I am more upset. Knowing my issues and complaints how can you send me for repairs and not have every resource available as promised? This makes no sense to me!

As of now I am in limbo, I am so torn on what to do. As much as I love the car, there is no way I will be satisfied with the condition it’s in and apparently there seems to be no fix in sight. All night I was thinking what it would be like to look in the garage and not see a Camaro and it sucked but on the flip side I won’t have the stress of trying to get my issues resolved.

Anyway that’s my rant for the morning; guess I’ll update this once I speak with GM.
Sorry Felix IMHO call her back and just tell her to Buy it back screw it the car is not worh the stress. They dropped the ball it's not your issue they cannot get this right tell them you are DONE.
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Old 06-11-2013, 08:52 AM   #65
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There is but with GM involved and still no resolution I am not sure what good that would do. I'm sure since the GM tech line is saying don't preform another repair on the seat, the 2nd dealer would have to stand by that, no?
I guess. That really sucks and I'd hate to see you not have a Camaro because of this. GM really needs to step up their service.
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Old 06-11-2013, 09:36 AM   #66
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Sorry Felix IMHO call her back and just tell her to Buy it back screw it the car is not worh the stress. They dropped the ball it's not your issue they cannot get this right tell them you are DONE.
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I guess. That really sucks and I'd hate to see you not have a Camaro because of this. GM really needs to step up their service.
I just got some great news on an unrelated issue I was working on (has relieved a ton of stress out of my life), so this has put me in a fantastic mood for the moment!

So I'll at least listen to what GM has to say today.
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Old 06-11-2013, 09:54 AM   #67
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I just got some great new on an unrelated issue I was working on (has relieved a ton of stress out of my life), so this has put me in a fantastic mood for the moment!

So I'll at least listen to what GM has to say today.
Sounds good! I hope everything works out for you! Hate to see you lose the camaro because of some lazy people not wanting to fix something that shouldn't need fixing in the first place.
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Old 06-11-2013, 12:50 PM   #68
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Sounds good! I hope everything works out for you! Hate to see you lose the camaro because of some lazy people not wanting to fix something that shouldn't need fixing in the first place.

X2 hang in there and don't loose your cool all will work out.
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Old 06-11-2013, 12:58 PM   #69
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This stuff is very stressful. Just spoke with GM, before going the buy back route they are going to see what they can do to get me into a ZL1. Let me stress I am not looking for a stratight up trade (that to me is not a resonable request on my part, although if offered who am I to complain, LOL) instead I am suggesting a small incentive along with the full purchase price for my car. I mean if they are willing to put 40K in my hand via buy back and watch me walk, why not apply the 40K to a new ZL1 and offer a slight incentive. I'll know a bit more tomorrow, but this is now one of the new options on the table.

With that said if a deal cannot be made on a ZL1 I'll likely go the buy back route and part ways with Chevy.
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Old 06-11-2013, 01:13 PM   #70
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I'm sorry to hear that man, that sucks : (.

I was able to speak to GM as well and the Customer Srv rep said he spoke with both dealerships and has taken note of all my concerns (engine issues further down the road, especially after my warranty is up), and communications. They said that I should just keep driving it and if the sound gets louder at all to take it in and go from there. I was left feeling "Ok, if I've got several service techs saying that the problem is not huge then maybe I can live with it. And if it gets worse, then I have the backing of GM to get it fixed"....

But your post makes me a little fearful of if this contact with GM Customer Service actually does anything to help out (since the resources promised to you weren't there) or it's just to un-ruffle feathers temporarily and all a PR show.


There's still the issue of my onstar lights coming on occasionally while driving (picture link below), the gauge bezel breaking (I've been told fixing that involves taking the entire dash apart so I'm not sure it's worth the risk of having a rattling dashboard the rest of the life of the car), occasional rattling from rear seat, and the VERY rough shifting when the transmission is cold (and once a month grinding despite the clutch being to the floor).




I have decided though, that I am going to go get the engine Dyno'd, and if it's making any noticeable amount of power less than it should be then that tells me the engine issue isn't small and harmless.


Obligatory Conspiracy Theory given recent events: Maybe the lights are on because the NSA is listening to me.... Next time I see them on I should ask them for a Job lol
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Old 06-11-2013, 01:18 PM   #71
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I'm sorry to hear that man, that sucks : (.

I was able to speak to GM as well and the Customer Srv rep said he spoke with both dealerships and has taken note of all my concerns (engine issues further down the road, especially after my warranty is up), and communications. They said that I should just keep driving it and if the sound gets louder at all to take it in and go from there. I was left feeling "Ok, if I've got several service techs saying that the problem is not huge then maybe I can live with it. And if it gets worse, then I have the backing of GM to get it fixed"....

But your post makes me a little fearful of if this contact with GM Customer Service actually does anything to help out (since the resources promised to you weren't there) or it's just to un-ruffle feathers temporarily and all a PR show.


There's still the issue of my onstar lights coming on occasionally while driving (picture link below), the gauge bezel breaking (I've been told fixing that involves taking the entire dash apart so I'm not sure it's worth the risk of having a rattling dashboard the rest of the life of the car), occasional rattling from rear seat, and the VERY rough shifting when the transmission is cold (and once a month grinding despite the clutch being to the floor).




I have decided though, that I am going to go get the engine Dyno'd, and if it's making any noticeable amount of power less than it should be then that tells me the engine issue isn't small and harmless.


Obligatory Conspiracy Theory given recent events: Maybe the lights are on because the NSA is listening to me.... Next time I see them on I should ask them for a Job lol
You do know the lights you are posting in the above pics are normal, don't you? They are on when it's bright out and dim when dark. This is a pic of the problamtic onstar light (the lights in your pic are normal):



As for the speedo bezel, as much as that bothers me I would never let them replace the entire dash for it. It's in there very tight, just one of those things that once seen, you cannot stop looking at it.
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Old 06-11-2013, 01:46 PM   #72
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You do know the lights you are posting in the above pics are normal, don't you? They are on when it's bright out and dim when dark. This is a pic of the problamtic onstar light (the lights in your pic are normal):

As for the speedo bezel, as much as that bothers me I would never let them replace the entire dash for it. It's in there very tight, just one of those things that once seen, you cannot stop looking at it.
The one you just posted - happens to me as well, though less often. The lights I posted go on and off a repeatedly in a single driving session in broad daylight or dark (sometimes only 1 or 2 on, other times all)

Exactly. It bothers me, and I know it's there -- but my friend Ive shown it to, and my dad, both said they would never have noticed it if I hadn't pointed it out. Taking the dash apart risks breaking other of the plastics, having a loose fit that rattles, or something coming loose or breaking down the line and I don't want to take that chance for something so minor.
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Old 06-11-2013, 01:46 PM   #73
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The one you just posted - happens to me as well, though less often. The lights I posted go on and off a repeatedly in a single driving session in broad daylight or dark (sometimes only 1 or 2 on, other times all)
Just and FYI- What you are saying is normal, they are light sensitive. These sensor was just made to sensitive, lol


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Old 06-11-2013, 01:48 PM   #74
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Just and FYI- What you are saying is normal, they are light sensitive. These sensor was just made to sensitive, lol


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Ah, well that makes me feel *slightly* better. When I showed it to a service tech dropping by to price something they said "Hmm, that shouldnt be on. Make an appointment to bring it in". When he saw it, *only* the SOS light was on.

However, I have had the light with the ! mark you posted on before a couple times recently... Both times were in the rain?
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Old 06-11-2013, 01:50 PM   #75
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Ah, well that makes me feel *slightly* better. When I showed it to a service tech dropping by to price something they said "Hmm, that shouldnt be on. Make an appointment to bring it in". When he saw it, *only* the SOS light was on.

However, I have had the light with the ! mark you posted on before a couple times recently... Both times were in the rain?
Yea put your mind at ease with the 3 lights, i've tested it in several lighting conditions and found it to be nomal (like I said, it's an over sensative sensor). The "!" light is the only one that is not normal.
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