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Old 06-19-2013, 11:15 PM   #188
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added - didn't add the three in TX you listed because need you to explain why you're rating them as a Dealership (doesn't matter if it's been said before)
Lol ok ok was just trying to make it easy.

Billy Navarre chevy in Lake Charles, La.

Purchased three vehicles from them. Every time I have ever been there all the employees are very nice and make sure everything is taken care of. My sales man was top notch made me feel at home answered all my questions and cut me a hell of a deal on all the vehicles. I bought them all from him so he was good enough to earn my repeat business. The service dept was always fast when doing oil changes and warranty work and it was always done right. Plus they send me cookies every year!!!

Bruce Lowrie Chevy Fort Worth, Tx

Went there to look at the Hotwheels edition camaro but they didn't have one anymore. The salesman talked to me and ran some numbers so we could get an idea of what it would cost me if they could get a dealer trade. I didn't like the numbers so he said I got something else you might be interested in. We left his office and went to the show room floor and there was sitting a black 1LE. We started talking about it and I said let's go look at some numbers well he got it were I wanted and necks to say I drove it home from the show room floor. The service dept guys were very nice and helpful a little slow on my oil change but they were packed so I can't complain since it was free!!


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Old 06-20-2013, 03:12 AM   #189
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Dealership: Hudgens Holiday Chevrolet Cadillac in Williamsburg, Virginia. Awesome place. Great sales and service department. Even bought me lunch once while waiting my wife's equinox which was soaking in fuel system cleaner for 3 hours (engine decarboning). Always get tons of offers to drive the sales rep's demo cars to wherever I may need to go When in for oil changes or tires rotations...although they did try to low ball me on my trade in. They fixed that after I showed them the quote from carmax. .

Stealership: Casey Chevrolet in Newport News, Virginia
They would not listen to me at all. I told them I wanted to order my camaro and I wanted a fully loaded 2LT RS. The sales rep proceeded to ignore me completely and showed me a 1LS and 1SS -_- all they wanted was my money. They weren't trying to be nice or helpful or listen. When I finally got the sales rep to realize what I wanted they did give me a pretty good price...about 800 less than Holiday in Williamsburg because Casey is a higher volume dealership. But I did not want to give them my money. I said no thanks and left. Then they called a week later telling me they got some new camaros on the lot and I told them I already bought one from holiday and they said ok and hung up. A week or two later "we have some new camaros for you to look at!" Told them the same thing...two weeks later "are you still interested in buying a camaro?" I said NO!! Then proceeded to take the 35 mile trip down there to show them my car and said STOP CALLING ME! They stopped .


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Old 06-20-2013, 11:40 AM   #190
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how so? The patient part I mean...
I was complimenting you wrt the fact that you frequently have to ask people why they had whatever experience with the dealer service dept, and reminding people that the thread is supposed to be about service not sales.
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...no need to remind me what I've been going through the past couple of weeks.
Sounds good. Won't bring it up anymore.
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Old 06-20-2013, 05:14 PM   #191
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Pinebelt Chevrolet of Lakewood NJ Stealership.
I bought my second Camaro from them and it was A used 2011 2SS. I told them the tires were bald before I bought the car and that they would need to be replaced. They said they would, and they never followed through. They have ignored my calls. They essentially lied to me for a deal. I will never go back to them nor would I recommend any body to them.
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Old 06-20-2013, 05:23 PM   #192
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Cool Florida Dealership

Best service and dependable, Great Expereince!!!!!!!! That would be in Southwest Florida, Estero Bay Chevrolet exit 123 off i75
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Old 06-21-2013, 11:09 AM   #193
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Quote:
Originally Posted by Bauer2 View Post
Lol ok ok was just trying to make it easy.

Billy Navarre chevy in Lake Charles, La.

Purchased three vehicles from them. Every time I have ever been there all the employees are very nice and make sure everything is taken care of. My sales man was top notch made me feel at home answered all my questions and cut me a hell of a deal on all the vehicles. I bought them all from him so he was good enough to earn my repeat business. The service dept was always fast when doing oil changes and warranty work and it was always done right. Plus they send me cookies every year!!!

Bruce Lowrie Chevy Fort Worth, Tx

Went there to look at the Hotwheels edition camaro but they didn't have one anymore. The salesman talked to me and ran some numbers so we could get an idea of what it would cost me if they could get a dealer trade. I didn't like the numbers so he said I got something else you might be interested in. We left his office and went to the show room floor and there was sitting a black 1LE. We started talking about it and I said let's go look at some numbers well he got it were I wanted and necks to say I drove it home from the show room floor. The service dept guys were very nice and helpful a little slow on my oil change but they were packed so I can't complain since it was free!!

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Outside of that oil change, have you had any work done there?

Quote:
Originally Posted by Au201 View Post
Dealership: Hudgens Holiday Chevrolet Cadillac in Williamsburg, Virginia. Awesome place. Great sales and service department. Even bought me lunch once while waiting my wife's equinox which was soaking in fuel system cleaner for 3 hours (engine decarboning). Always get tons of offers to drive the sales rep's demo cars to wherever I may need to go When in for oil changes or tires rotations...although they did try to low ball me on my trade in. They fixed that after I showed them the quote from carmax. .

Stealership: Casey Chevrolet in Newport News, Virginia
They would not listen to me at all. I told them I wanted to order my camaro and I wanted a fully loaded 2LT RS. The sales rep proceeded to ignore me completely and showed me a 1LS and 1SS -_- all they wanted was my money. They weren't trying to be nice or helpful or listen. When I finally got the sales rep to realize what I wanted they did give me a pretty good price...about 800 less than Holiday in Williamsburg because Casey is a higher volume dealership. But I did not want to give them my money. I said no thanks and left. Then they called a week later telling me they got some new camaros on the lot and I told them I already bought one from holiday and they said ok and hung up. A week or two later "we have some new camaros for you to look at!" Told them the same thing...two weeks later "are you still interested in buying a camaro?" I said NO!! Then proceeded to take the 35 mile trip down there to show them my car and said STOP CALLING ME! They stopped .


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Added

Quote:
Originally Posted by ItsBroke View Post
I was complimenting you wrt the fact that you frequently have to ask people why they had whatever experience with the dealer service dept, and reminding people that the thread is supposed to be about service not sales.

Sounds good. Won't bring it up anymore.
Gotcha, thank you much. I didn't mean "don't bring it up" - I actually think my build thread and people asking me about it is helping me cope with it all.

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Originally Posted by Adrenaline12 View Post
Pinebelt Chevrolet of Lakewood NJ Stealership.
I bought my second Camaro from them and it was A used 2011 2SS. I told them the tires were bald before I bought the car and that they would need to be replaced. They said they would, and they never followed through. They have ignored my calls. They essentially lied to me for a deal. I will never go back to them nor would I recommend any body to them.
Did you interact with their service department at all, or was it just the sales staff?

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Originally Posted by hd48 View Post
Best service and dependable, Great Expereince!!!!!!!! That would be in Southwest Florida, Estero Bay Chevrolet exit 123 off i75
Why?
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Old 06-21-2013, 11:42 AM   #194
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Yes I had to take my truck there for some work. I was having a constant mis. I replaced the whole fuel system myself and Damn near the whole ignition system and still had the misfire with no codes or engine light. So I took it there they flashed the pcm and as soon as they did I got a check eng light. Read the code for me and ended up being coil number one. Very nice and helpful guys.

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Old 06-21-2013, 11:59 AM   #195
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...Gotcha, thank you much. I didn't mean "don't bring it up" - I actually think my build thread and people asking me about it is helping me cope with it all.
Okay. I guess I misunderstood.

I was supposed to hear from my SA @ Huffines Plano this week about my trim piece replacement but that hasn't happened yet, so I can't give them a rating right now. If I end up having to call him... strike 1.
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Old 06-25-2013, 10:12 PM   #196
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Lithia Chevrolet, Fairbanks Alaska.
Being that they are the only GM dealer in town it's there way or no way. Takes 3 weeks to get your car in for an appointment regardless of what your problem is. Then once you do wait your three weeks to get your car in, they give you a long list of reasons/excuses why they can't get to your car on the appointment day.

Spoke with the service manager and was told that most anything you do to your car will void your power train warranty, change tire size, voided. Change exhaust, voided. Add a CAI, voided. He also mentioned that they have had to send photos of wheel/tires on some cars and that power train warranty's have been voided for simple tire size changes from stock and that they are not allowed to recal speedos to correct for tire size changes.

My question is, is this all true or is it Bull Crap?
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Old 06-25-2013, 10:48 PM   #197
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Lithia Chevrolet, Fairbanks Alaska.
Being that they are the only GM dealer in town it's there way or no way. Takes 3 weeks to get your car in for an appointment regardless of what your problem is. Then once you do wait your three weeks to get your car in, they give you a long list of reasons/excuses why they can't get to your car on the appointment day.

Spoke with the service manager and was told that most anything you do to your car will void your power train warranty, change tire size, voided. Change exhaust, voided. Add a CAI, voided. He also mentioned that they have had to send photos of wheel/tires on some cars and that power train warranty's have been voided for simple tire size changes from stock and that they are not allowed to recal speedos to correct for tire size changes.

My question is, is this all true or is it Bull Crap?
All bull crap. They can only void the part that you changed (obviously) but if you have an engine problem and you've changed your tire size, somehow they'd have to prove the tires caused it (obviously not). Or if you had a CAI or exhaust, they'd have to prove that it caused it.


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Old 06-25-2013, 11:08 PM   #198
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Thanks Au201. Didn't sound correct to me but what do I know, just a small fish :-)
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Old 06-26-2013, 12:02 AM   #199
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Mark Christopher Chevrolet (Ontario, CA) = Dealership, Great Service! They will work with their customers no matter what. They are still sending me greeting cards, coupons and stuff. I feel so loved. :-)


Paradise Chevrolet in Temecula = Stealership, They forgot that I had an appointment that I had scheduled for an oil change and after that, I had to wait 2-3 hours for a basic oil change to get done!!! Garbage.
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Old 06-26-2013, 09:51 AM   #200
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Lithia Chevrolet, Fairbanks Alaska.
Being that they are the only GM dealer in town it's there way or no way. Takes 3 weeks to get your car in for an appointment regardless of what your problem is. Then once you do wait your three weeks to get your car in, they give you a long list of reasons/excuses why they can't get to your car on the appointment day.

Spoke with the service manager and was told that most anything you do to your car will void your power train warranty, change tire size, voided. Change exhaust, voided. Add a CAI, voided. He also mentioned that they have had to send photos of wheel/tires on some cars and that power train warranty's have been voided for simple tire size changes from stock and that they are not allowed to recal speedos to correct for tire size changes.

My question is, is this all true or is it Bull Crap?
So guessing I can put them down as Stealership?

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Originally Posted by IncrediblyX View Post
Mark Christopher Chevrolet (Ontario, CA) = Dealership, Great Service! They will work with their customers no matter what. They are still sending me greeting cards, coupons and stuff. I feel so loved. :-)


Paradise Chevrolet in Temecula = Stealership, They forgot that I had an appointment that I had scheduled for an oil change and after that, I had to wait 2-3 hours for a basic oil change to get done!!! Garbage.
Anything besides the oil change appointment issue or have you never gone back after that?
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Old 06-26-2013, 10:00 AM   #201
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Also - can I ask why people have rated this thread as 3 stars? Just kind of curious.
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Old 06-26-2013, 01:34 PM   #202
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Originally Posted by The Stig
Quote:

Originally Posted by JD_Alaska

Lithia Chevrolet, Fairbanks Alaska.
Being that they are the only GM dealer in town it's there way or no way. Takes 3 weeks to get your car in for an appointment regardless of what your problem is. Then once you do wait your three weeks to get your car in, they give you a long list of reasons/excuses why they can't get to your car on the appointment day.

Spoke with the service manager and was told that most anything you do to your car will void your power train warranty, change tire size, voided. Change exhaust, voided. Add a CAI, voided. He also mentioned that they have had to send photos of wheel/tires on some cars and that power train warranty's have been voided for simple tire size changes from stock and that they are not allowed to recal speedos to correct for tire size changes.

My question is, is this all true or is it Bull Crap?

So guessing I can put them down as Stealership?

Quote:

Originally Posted by IncrediblyX

Mark Christopher Chevrolet (Ontario, CA) = Dealership, Great Service! They will work with their customers no matter what. They are still sending me greeting cards, coupons and stuff. I feel so loved. :-)


Paradise Chevrolet in Temecula = Stealership, They forgot that I had an appointment that I had scheduled for an oil change and after that, I had to wait 2-3 hours for a basic oil change to get done!!! Garbage.

Anything besides the oil change appointment issue or have you never gone back after that?
Paradise also tried to sell me a red vert with a broken fuel door that was obviously sticking out and tried to play it off as normal... LOL


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Old 06-26-2013, 02:41 PM   #203
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Also - can I ask why people have rated this thread as 3 stars? Just kind of curious.
Is the rating option here a cumulative type of thing where it shows an average score? I have no idea why a thread this informative and, IMO important wouldn't get 5 stars.
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Old 06-26-2013, 02:53 PM   #204
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Is the rating option here a cumulative type of thing where it shows an average score? I have no idea why a thread this informative and, IMO important wouldn't get 5 stars.
It averages the ratings yea
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