Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com
 
sjm autoprod
Go Back   Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums - Camaro5.com > Members Area > General Automotive + Other Cars Discussion


Reply
 
Thread Tools
Old 06-21-2013, 06:21 PM   #18
Bhobbs


 
Bhobbs's Avatar
 
Drives: 2015 SS 1LE Red Hot, 1970 Chevelle
Join Date: Apr 2012
Location: Chino, CA
Posts: 4,488
Quote:
Originally Posted by snizzle View Post
Changing public perception is the hard part. They've been better than the general public thinks for a while IMO.
This.

Any time I talk about new Chevy vehicles, people always say how they are garbage quality wise. They almost never own GM products.
Bhobbs is online now   Reply With Quote
Old 06-21-2013, 06:55 PM   #19
05stram

 
Drives: 2013 RS - 2013 2SS/RS - 1971 RS
Join Date: Sep 2012
Location: West Virginia
Posts: 1,028
Most people who talk trash about a brand they have never driven are typically those who want everything for free and think a Prius is the save all for the universe.
05stram is offline   Reply With Quote
Old 06-21-2013, 09:06 PM   #20
FenwickHockey65
General Motors Aficionado
 
FenwickHockey65's Avatar
 
Drives: 2003 GMC Envoy/2000 Ford Ranger
Join Date: Aug 2008
Location: Florida
Posts: 33,697
Send a message via AIM to FenwickHockey65
Quote:
Originally Posted by Bhobbs View Post
This.

Any time I talk about new Chevy vehicles, people always say how they are garbage quality wise. They almost never own GM products.
Just have to change perceptions.

Although the double standard is incredible. Can't tell you how many people I know who will give their precious Toyota a pass every time something breaks down but start talking trash about my GMs when the air filter needs to be cleaned.
__________________
FenwickHockey65's GM Thread!

2003 GMC Envoy SLE - Airaid Cold Air Intake, Gibson Performance Catback Exhaust
2000 Ford Ranger XLT Regular Cab (State-issued)
FenwickHockey65 is offline   Reply With Quote
Old 06-21-2013, 10:51 PM   #21
DGthe3
Moderator.ca
 
DGthe3's Avatar
 
Drives: 05 Grand Am GT
Join Date: Jul 2007
Location: Niagara, Canada
Posts: 23,085
Send a message via MSN to DGthe3
All this talk of perceptions reminds me of a story I heard about the previous generation Malibu (2008-2012). GM contracted a company to do some focus groups see how the average person would rate it in comparison to the competition. The Malibu was generally ranked mid pack, with the Accord & Camry coming out on top. But they also did a 2nd set of focus groups with the same cars, only this time they debadged all of them. For that set, it was reversed: the Malibu was on top, with the Camry & Accord midpack. Only thing different was that the cars no longer had any badges or nameplates
__________________
Note, if I've gotten any facts wrong in the above, just ignore any points I made with them
__________________
Originally Posted by FbodFather
My sister's dentist's brother's cousin's housekeeper's dog-breeder's nephew sells coffee filters to the company that provides coffee to General Motors......
........and HE WOULD KNOW!!!!
__________________

Camaro Fest sub-forum
DGthe3 is offline   Reply With Quote
Old 06-21-2013, 11:05 PM   #22
RubyCamaro
Jan
 
RubyCamaro's Avatar
 
Drives: 2010 Camaro 1LT Red Jewel tintcoat
Join Date: May 2010
Location: Springfield, TN
Posts: 15,247
Congrats GM & Chevy. I knew I had good taste! LOL (2 GMC & 3 Chevys in my driveway)
__________________
RubyCamaro is offline   Reply With Quote
Old 06-21-2013, 11:06 PM   #23
Bhobbs


 
Bhobbs's Avatar
 
Drives: 2015 SS 1LE Red Hot, 1970 Chevelle
Join Date: Apr 2012
Location: Chino, CA
Posts: 4,488
Quote:
Originally Posted by DGthe3 View Post
All this talk of perceptions reminds me of a story I heard about the previous generation Malibu (2008-2012). GM contracted a company to do some focus groups see how the average person would rate it in comparison to the competition. The Malibu was generally ranked mid pack, with the Accord & Camry coming out on top. But they also did a 2nd set of focus groups with the same cars, only this time they debadged all of them. For that set, it was reversed: the Malibu was on top, with the Camry & Accord midpack. Only thing different was that the cars no longer had any badges or nameplates

Exactly.

My family has owned GM products for years and never had a serious problem.
Bhobbs is online now   Reply With Quote
Old 06-22-2013, 11:27 AM   #24
OVERPAR73
2013 CRT ZL1 convertible
 
OVERPAR73's Avatar
 
Drives: 2013 ZL1 vert
Join Date: May 2009
Location: Des Moines, IA
Posts: 1,283
Customer Service Reps

I really love my car but the customer service from these so called "service representatives" on the phone received so far has something that really needs to be worked on in the future! It would be really nice to talk to someone that knows about the car (ZL1) their trying to talk about, their clueless!!
__________________
Build Thread: 2013 ZL1 Vert Delivered (Overpar73)
OVERPAR73 is offline   Reply With Quote
Old 06-22-2013, 03:07 PM   #25
Chevrolet Customer Svc


 
Chevrolet Customer Svc's Avatar
 
Drives: GM Vehicles
Join Date: Jun 2010
Location: Michigan
Posts: 8,978
Quote:
Originally Posted by OVERPAR73 View Post
I really love my car but the customer service from these so called "service representatives" on the phone received so far has something that really needs to be worked on in the future! It would be really nice to talk to someone that knows about the car (ZL1) their trying to talk about, their clueless!!
Hello OVERPAR73

Is there something we may be able to assist you with here? We'd be happy to have the opportunity to do so.

Reggie B.
Chevrolet Customer Care
Chevrolet Customer Svc is online now   Reply With Quote
Old 06-22-2013, 03:07 PM   #26
Austin45
The Logistician
 
Austin45's Avatar
 
Drives: 2012 LFX 45th Anniversary
Join Date: Aug 2012
Location: Jonesboro, AR
Posts: 864
Quote:
Originally Posted by GoEagles88 View Post
As a buy American at all costs guy, this does my heart good! I will have an excellent weekend blabbing about these stats!

Go USA!!!!!
__________________
Austin45 is offline   Reply With Quote
Old 06-22-2013, 05:39 PM   #27
Chevrolet Customer Svc


 
Chevrolet Customer Svc's Avatar
 
Drives: GM Vehicles
Join Date: Jun 2010
Location: Michigan
Posts: 8,978
Quote:
Originally Posted by 05stram View Post
DETROIT -- General Motors for the first time ranked atop a closely watched survey measuring new-vehicle quality, while Ford Motor Co. continued to be dragged down by its electronic features.

GM placed two brands -- GMC and Chevrolet -- in the top five of J.D. Power and Associates' Initial Quality Study released today.

The annual survey, redesigned for its 27th year, measures the number of problems on 2013 cars and light trucks that buyers report after 90 days of ownership. Volkswagen AG's Porsche unit topped all brands, followed by GMC, Lexus, Infiniti and Chevrolet.

"GM has the best quality of any corporation in the study, the first time it's been on top," said David Sargent, Power vice president of global automotive and the study's author. "And GMC and Chevrolet have never finished in the top five before."

Toyota's Scion brand, Chrysler's Fiat unit and Mitsubishi were at the bottom of the rankings. Lexus, Toyota's luxury brand, had topped the survey in 2012 and 2011.

Almost two-thirds of problems reported on 2013 models were related to design rather than manufacturing defects -- things drivers considered not broken but still difficult to understand or operate, Power said. "The manufacturers have gotten really, really good at building high-quality products," Sargent said. "Quality now is not just 'Does it work?' It's a matter of how it works and is it simple and enjoyable to operate."

Results of the study were released today at an Automotive Press Association luncheon in Detroit.
GM's four brands averaged 98 problems per 100 vehicles, and it was the only automaker with fewer than one problem per new car, passing Toyota Motor Corp. and Honda Motor Co., which tied for second among automakers with 103 problems per 100 models surveyed.

Power said the Lexus LS sedan, which was redesigned for 2013, was the most trouble-free vehicle with 59 problems per 100 vehicles surveyed.

But it was the only Lexus model to top a segment. The brand grabbed the most awards each of the last four years and topped every segment that it competed in just seven years ago. "They will consider this disappointing," Sargent said of Toyota and Honda. "Toyota would expect Lexus to be No. 1 and Toyota to be No. 2. That's their mission. Honda would expect to be in the top five. And they're not."

Ford Motor's Lincoln brand tied the industry average of 113 per 100 vehicles, but with 131 problems per 100, the Ford brand finished No. 27 of 33 ranked marques, the same position as last year.

All GM brands finished above industry average. In addition to No. 2 GMC and No. 5 Chevrolet, Cadillac tied for 13th and Buick tied for No. 15.
"Nothing energizes us more than receiving the verification of quality from our customers," Alicia Boler-Davis, head of global quality and U.S. customer experience for GM, said in a statement.

Porsche, with 80 problems reported per 100 vehicles, finished well ahead of its corporate stablemates, No. 13 Audi and No. 23 Volkswagen.

GMC and Chevrolet were the only nonluxury brands ranked in the top five.
The Acura and Toyota brands tied for No. 6, Honda was eighth and Jaguar ninth. Hyundai, Kia and Mercedes-Benz tied for No. 10.

Power redesigned the study for 2013, after seven years, for several reasons. Questions about outdated hardware such as cassette players have been updated to include new features such as voice recognition and lane-departure warning. Power also switched from paper questionnaires to asking randomly selected owners to respond online.
The changes allowed the market research firm to obtain more follow-up details from owners about any problems. The change was requested by automakers surveyed and who pay Power for analysis of the data and use the study to assess quality and how to improve.


Reggie B.
Chevrolet Customer Care
Chevrolet Customer Svc is online now   Reply With Quote
Old 06-22-2013, 05:49 PM   #28
turboguy327
Banned
 
Drives: 2011 Chevy Camaro
Join Date: Sep 2010
Location: USA
Posts: 704
That must have been one huge check to J.D. for GM to get that award
turboguy327 is offline   Reply With Quote
Old 06-22-2013, 07:59 PM   #29
Hurst
Camaros Of Northwest Ohio
 
Hurst's Avatar
 
Drives: 2013 SIM 2SS/RS, LS3
Join Date: May 2013
Location: Perrysburg, Ohio
Posts: 763
Wow.. Way to go GM!
__________________
Hurst is offline   Reply With Quote
Old 06-22-2013, 08:45 PM   #30
FenwickHockey65
General Motors Aficionado
 
FenwickHockey65's Avatar
 
Drives: 2003 GMC Envoy/2000 Ford Ranger
Join Date: Aug 2008
Location: Florida
Posts: 33,697
Send a message via AIM to FenwickHockey65
Quote:
Originally Posted by turboguy327 View Post
That must have been one huge check to J.D. for GM to get that award
Because there's no way GM could've just produced quality cars, right?
__________________
FenwickHockey65's GM Thread!

2003 GMC Envoy SLE - Airaid Cold Air Intake, Gibson Performance Catback Exhaust
2000 Ford Ranger XLT Regular Cab (State-issued)
FenwickHockey65 is offline   Reply With Quote
Old 06-23-2013, 01:00 AM   #31
DGthe3
Moderator.ca
 
DGthe3's Avatar
 
Drives: 05 Grand Am GT
Join Date: Jul 2007
Location: Niagara, Canada
Posts: 23,085
Send a message via MSN to DGthe3
Quote:
Originally Posted by FenwickHockey65 View Post
Because there's no way GM could've just produced quality cars, right?
Never mind the fact that JD Power relies upon corporate subscribers to pay the bills, subscibers who would quickly cancel their membership/subscription if they knew of anything neferious going on. After all ... this isn't consumer reports we're talking about.
__________________
Note, if I've gotten any facts wrong in the above, just ignore any points I made with them
__________________
Originally Posted by FbodFather
My sister's dentist's brother's cousin's housekeeper's dog-breeder's nephew sells coffee filters to the company that provides coffee to General Motors......
........and HE WOULD KNOW!!!!
__________________

Camaro Fest sub-forum
DGthe3 is offline   Reply With Quote
Old 06-23-2013, 01:58 AM   #32
CausticGuy
 
Drives: 2010 Chevrolet Camaro SS/RS
Join Date: Apr 2011
Location: Norton Shores
Posts: 209
Good for GM! About time people start to publicly recognize this... Maybe its finally becoming "cool" to buy American again.
CausticGuy is offline   Reply With Quote
Old 06-23-2013, 09:50 AM   #33
big hammer

 
Drives: 2002 ws6
Join Date: Jul 2009
Location: manitoba
Posts: 1,092
I've been very impressed with my 2011 6.2 sierra.
__________________
Quote:
Originally Posted by Black GT View Post
Couple months ago we a few of us were at the track playing with one of my buddies 2010 Z06 automatic.Between 4 of us NO ONE was able to get out of the 12's.

I believe torque managnent was killing us that night, when launching the car would take off and fall flat on it's face.
big hammer is online now   Reply With Quote
Old 06-23-2013, 10:13 AM   #34
spurscar
 
spurscar's Avatar
 
Drives: 2011 CGM 2SS/RS A6
Join Date: Sep 2010
Location: Columbia, SC
Posts: 310
Great news for GM but honestly... never ranked in the top 5 in 27 years of the report
and then the first year they change the data collection methods they do? Not saying
they don't deserve to be where they are, but that's still suspect when it comes to stats.

Hate that Jeep didn't score higher since I just bought the wife a Wrangler Unlimited
Rubicon a few weeks ago, but it's been great so far.
__________________
spurscar is offline   Reply With Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 06:48 PM.


Powered by vBulletin® Version 3.8.9 Beta 4
Copyright ©2000 - 2016, vBulletin Solutions, Inc.