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Old 06-24-2013, 06:21 PM   #1
Sinaavi
 
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Engine problems with only 22,000 miles

Well, I have been a long time reader, but haven't posted here before. Well, I figured it was my turn. So, I have a 2010 LS and have just passed the 22,000 mile mark. Well, recently I have noticed some hesitation. I wondered if it was gas related and was going to burn up the tank and see if it helped after a re-fuel. I was driving to work one morning when the CEL light came on and the computer drastically cut back power. I had to limp into the dealership where I bought it (which luckily is just around the corner from my work). I dropped it off and they gave me some attitude about not having an appointment. Whatever. Well, I called back later and they said that supposedly there was a TSB about some junk on the injectors and that they would have to run a fuel injection cleaning. I thought it was a little odd, but what the heck, go for it. Well, it cost me over $150, and they said if I saw any other problems to bring it back in. There was also a misfire being reported on two cylinders. Oh, and the kicker...my 3 year bumper to bumper expired the day before....fun times. Well, driving it home, it was running better, but was still hesitant. And there was also a gummy film below the gas cover that wasn't there before. It was two days later and I noticed a loud pinging noise coming from the engine. Well, I dumped some 44K into the tank, figuring it was still gas related and it would help. It didn't. It was an odd noise, and only seemed to be happening in the 3-5K RPM range, with just a little throttle. It seemed to be coming from somewhere under the intake manifold. Let off the throttle and it would stop, give it more and it would stop. So, I ended up doing more service, cleaning the throttle body, changing spark plugs, and other little things. All seemed to help a bit, but the pinging noise was still there. So, I ended up taking it into another dealer, since I wasn't impressed with the service I received at the last one. I dropped it off on Saturday, and was told they would look at it tomorrow. Well, I just received a call and the engine is totally removed from the car and they are trying to narrow down what the cause is. Apparently the mechanics are baffled as well. But he did reassure me that it would be covered under the powertrain warranty (I would hope so) and that it would either be repaired or replaced. So, my little baby with only 22K miles is getting heart surgery. I figured I would post this out there in case anybody else experiences a similar issue. I did do some looking in the forums, but nothing quite matched up with what I was seeing/hearing. So, I will keep this updated as I hear more information. In the meantime I'm driving my 97 Jeep Grand Cherokee....which isn't nearly as fun to drive.
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Old 06-24-2013, 06:25 PM   #2
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Just wondering if you had a catch can?
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Old 06-24-2013, 06:27 PM   #3
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Sounds like detonation. That pinging noise you describe anyway. Probably caused some internal damage somewhere. Either a rod or piston.
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Old 06-24-2013, 06:30 PM   #4
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by any chance does it sound like the echo of a helicopter? mine is making a rotor wash echo sound around 25-40 mile a hr its annoying the crap out of me. and no there wasn't a helicopter around lol
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Old 06-24-2013, 06:33 PM   #5
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Why did the first dealer charge you? That should have been covered under the power train warranty. I would let GM know about that experience.
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Old 06-24-2013, 06:39 PM   #6
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Just wondering if you had a catch can?
+1
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Old 06-24-2013, 07:38 PM   #7
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u paid $150? isnt it under warranty?
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Old 06-24-2013, 07:44 PM   #8
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Need to post that first dealership under the "Stealership" sticky. Also, since the 36/36 expired the day before I would ask the regional manger or one of the moderators for warranty consideration.
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Old 06-24-2013, 07:58 PM   #9
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Yeah sounds like the first dealership ripped you off for sure. Should have been covered under power train warranty.
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Old 06-24-2013, 07:59 PM   #10
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u paid $150? isnt it under warranty?
I think the upper intake and valve cleaning is considered normal maintenance like oil changes and not covered under the warranty, but if that didn't fix the problem or may have left loose carbon deposites that could have broken loose and caused the other problems I would be wanting a refund.
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Old 06-24-2013, 10:34 PM   #11
Sinaavi
 
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No catch can on it. But I am definitely thinking about putting one after I get it back. My wife says it was more of a rattling sound then a pinging sound. Almost like something is loose and vibrating or rattling. It was always in the same RPM range with a bit of throttle. Didn't matter if I was going 5 MPH or 80 MPH. It was very noticeable, and I actually had other drivers look at me funny when I went past them. I thought it would have covered under the warranty, but then they gave the excuse that it was consider normal maintenance and wouldn't have been covered anyway. I did reply to the survey I received from them and gave them a 1 star rating (the lowest) and a 0 on a scale of 0 to 10 to the question of referring them to another person. I also gave a big long comment of what I felt and what was happening. I am a bit surprised that the other dealership hasn't tried to contact me yet about the bad review....especially since they want to keep their 5 star rating. I was actually hoping to find out what is wrong and try to use that as ammunition against the service that they performed. Hopefully tomorrow will bring better news.
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Old 06-25-2013, 10:28 AM   #12
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My guess is an intake manifold leak. Unmetered air could cause a lean condition and pinging. Try a Cadillac dealer and see if they will work on it. The LFX is much more common in their product lines.
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Old 06-25-2013, 11:03 AM   #13
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Quote:
Originally Posted by Sinaavi View Post
Well, I have been a long time reader, but haven't posted here before. Well, I figured it was my turn. So, I have a 2010 LS and have just passed the 22,000 mile mark. Well, recently I have noticed some hesitation. I wondered if it was gas related and was going to burn up the tank and see if it helped after a re-fuel. I was driving to work one morning when the CEL light came on and the computer drastically cut back power. I had to limp into the dealership where I bought it (which luckily is just around the corner from my work). I dropped it off and they gave me some attitude about not having an appointment. Whatever. Well, I called back later and they said that supposedly there was a TSB about some junk on the injectors and that they would have to run a fuel injection cleaning. I thought it was a little odd, but what the heck, go for it. Well, it cost me over $150, and they said if I saw any other problems to bring it back in. There was also a misfire being reported on two cylinders. Oh, and the kicker...my 3 year bumper to bumper expired the day before....fun times. Well, driving it home, it was running better, but was still hesitant. And there was also a gummy film below the gas cover that wasn't there before. It was two days later and I noticed a loud pinging noise coming from the engine. Well, I dumped some 44K into the tank, figuring it was still gas related and it would help. It didn't. It was an odd noise, and only seemed to be happening in the 3-5K RPM range, with just a little throttle. It seemed to be coming from somewhere under the intake manifold. Let off the throttle and it would stop, give it more and it would stop. So, I ended up doing more service, cleaning the throttle body, changing spark plugs, and other little things. All seemed to help a bit, but the pinging noise was still there. So, I ended up taking it into another dealer, since I wasn't impressed with the service I received at the last one. I dropped it off on Saturday, and was told they would look at it tomorrow. Well, I just received a call and the engine is totally removed from the car and they are trying to narrow down what the cause is. Apparently the mechanics are baffled as well. But he did reassure me that it would be covered under the powertrain warranty (I would hope so) and that it would either be repaired or replaced. So, my little baby with only 22K miles is getting heart surgery. I figured I would post this out there in case anybody else experiences a similar issue. I did do some looking in the forums, but nothing quite matched up with what I was seeing/hearing. So, I will keep this updated as I hear more information. In the meantime I'm driving my 97 Jeep Grand Cherokee....which isn't nearly as fun to drive.

Hello Sinaavi,

Sorry to hear of this engine issue which is yet to be fully diagnosed. I understand your sentiments here. If at all possible, do keep us updated on the progress and we would like to assist through the process where we can. Feel free to private message us and we will get involved and can an eye on things on your behalf.

Reggie B.
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Old 06-25-2013, 02:53 PM   #14
Sinaavi
 
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Quote:
Originally Posted by wakespeak View Post
My guess is an intake manifold leak. Unmetered air could cause a lean condition and pinging. Try a Cadillac dealer and see if they will work on it. The LFX is much more common in their product lines.
The second dealership that I took it into was actually a Buick and GMC dealership. They said they did warranty work on Chevrolet, so I thought sweet. And it was recommended by a friend of a friend.

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Originally Posted by Chevrolet Customer Svc View Post

Hello Sinaavi,

Sorry to hear of this engine issue which is yet to be fully diagnosed. I understand your sentiments here. If at all possible, do keep us updated on the progress and we would like to assist through the process where we can. Feel free to private message us and we will get involved and can an eye on things on your behalf.

Reggie B.
Chevrolet Customer Care
Thank you for that offer. Still waiting to hear what is going on with it and will keep everyone updated. And just might take you up on that offer.
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Old 06-25-2013, 03:41 PM   #15
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The second dealership that I took it into was actually a Buick and GMC dealership. They said they did warranty work on Chevrolet, so I thought sweet. And it was recommended by a friend of a friend.


Thank you for that offer. Still waiting to hear what is going on with it and will keep everyone updated. And just might take you up on that offer.

Sounds great Sinaavi. When you're ready, we'll be here.

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Old 06-25-2013, 07:15 PM   #16
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Get your $150 back. Everything that affects engine performance is covered for 100,000 miles.

There is no "regular maintenance" required on injectors.

Period.
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Old 06-25-2013, 11:13 PM   #17
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Get your $150 back. Everything that affects engine performance is covered for 100,000 miles.

There is no "regular maintenance" required on injectors.

Period.
GM considers a top end cleaning a maintenance item. So that would not be covered at all. It's like if a dirty air filter caused an issue/damage it wouldn't be covered.
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Old 06-26-2013, 09:42 AM   #18
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Originally Posted by turboguy327 View Post
GM considers a top end cleaning a maintenance item. So that would not be covered at all. It's like if a dirty air filter caused an issue/damage it wouldn't be covered.
You are right, but also, they thought that this would solve the problem. If it didn't solve the problem, then it's their mistake and there is no reason for him to pay for something that the car didn't really need... or is there?
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Old 06-26-2013, 11:57 AM   #19
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You are right, but also, they thought that this would solve the problem. If it didn't solve the problem, then it's their mistake and there is no reason for him to pay for something that the car didn't really need... or is there?
If he didn't have a catch can the car without a doubt needed it. I agree with you he should get his money back but I understand where the dealer is coming from. Did it fix it? No but it didn't hurt and after its fixed for real will it run better?? Without a doubt it will.
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Old 06-26-2013, 12:03 PM   #20
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GM considers a top end cleaning a maintenance item. So that would not be covered at all. It's like if a dirty air filter caused an issue/damage it wouldn't be covered.
Top end cleaning a maintenance item? Find it in your maintenance schedule.

Hint: it's not there, and I have driven multiple FI GM cars for over 200,000 miles without ever having to do it.

The dealer is full of it.
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Old 06-26-2013, 12:43 PM   #21
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Well, I just heard from the dealership, and I will be receiving a new engine sometime next week. He told me it was a problem with the connecting rods and that the bearings were toast. So, it looks like my baby will be having a heart transplant. A bit frustrating, but glad to know that this place is doing it right. Now that I know what is actually wrong with the car, I am thinking I will go back to the first dealership and tell them what happened. I am very surprised they haven't tried to contact me yet to go over the terrible review I gave them. Don't know if I will get my money back or not, and actually wondering if it's really worth it since I will be getting a new engine. I definitely think I know where I will take my car from now on when I need work done on it though.

On a side note, does anybody have any recommendations for a catch can? That was something I was actually debating about doing anyway, so figure I might as well do it right after I get the car back. And at this rate, could have it ordered and here ready to go in when I do get it back.
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Old 06-26-2013, 02:08 PM   #22
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Originally Posted by Rock-It Man View Post
Top end cleaning a maintenance item? Find it in your maintenance schedule.

Hint: it's not there, and I have driven multiple FI GM cars for over 200,000 miles without ever having to do it.

The dealer is full of it.
I'm aware it's not. But it's still a service done as needed. Did you have a catch can on those 200k mile cars?? If you didn't then you should have done a seafoam or top end cleaner. Would have ran much better and had more power and better MPGs. But since the OPs car is direct I injection your experience has nothing to do with this discussion.
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Old 06-26-2013, 04:23 PM   #23
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I'm aware it's not. But it's still a service done as needed. Did you have a catch can on those 200k mile cars?? If you didn't then you should have done a seafoam or top end cleaner. Would have ran much better and had more power and better MPGs. But since the OPs car is direct I injection your experience has nothing to do with this discussion.
What's your point? Guy got charged $150 for needless work, plus, anything done to fix an engine code is under warrantee.

Period.
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Old 06-26-2013, 04:40 PM   #24
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What's your point? Guy got charged $150 for needless work, plus, anything done to fix an engine code is under warrantee.

Period.
You are super wrong... If you buy contaminated gas that plugs your injectors and causes misfires I guarantee that it will throw a code and it will NOT BE COVERED UNDER WARRANTY!
There are plenty of other things that can cause engine codes that would not be covered. You cannot make blanket statements saying all engine codes are covered under warranty. PERIOD!
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Old 06-26-2013, 05:29 PM   #25
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$150 "maintenance" at only 22,000 miles, i have to agree. if it didnt fix the issue then he should get his money back or at least get oil changes equaling up to that!
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