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Old 07-02-2013, 10:05 AM   #18
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has GM resolved the problem?
No. I was talking with one of the Customer Service reps on the forums last night and he was trying to work it out with the dealership here, but I haven't heard anything back just yet. I don't have faith that GM will do the right thing here, but you never know. Based on other people's experiences with the same thing, it isn't looking promising. I'll update once I know something concrete.
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Old 07-02-2013, 10:27 AM   #19
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Just FYI... you could replace the pump yourself with a Melling 10296 for $150 + new oil. Another $160 and you could do timing chain and LS2 damper too.
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Old 07-02-2013, 10:59 AM   #20
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No. I was talking with one of the Customer Service reps on the forums last night and he was trying to work it out with the dealership here, but I haven't heard anything back just yet. I don't have faith that GM will do the right thing here, but you never know. Based on other people's experiences with the same thing, it isn't looking promising. I'll update once I know something concrete.
GM had been replacing these things for a while now, its not that they dont want to its that a dealership has to report it right and want too.

goodluck and welcome to so cal when you get here...we have a very healthy and active car scene here! join the so cal region forum hope to see ya at events!
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Old 07-02-2013, 01:12 PM   #21
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I spoke with the dealership, and GM this morning. The dealership says that it is GM policy not to warranty any of it if engine components have been changed out with aftermarket parts. Oddly enough, GM customer service said that IS NOT the policy. The dealership says they have to get it in and diagnose it first (understandable) but have already said that they won't cover it even if they find that the mods have nothing to do with it. Good to know they are willing to go in objectively, right? They want $100 an hour to diagnose it, and they are saying $1700 to fix it. This is what they tell me even after GM customer service calls them. At this point, knowing that I am dealing with dishonest people, I'd rather just pay the performance shop the $600, get a better pump, and know that it will be done right.

Way to go GM!
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Old 07-02-2013, 01:42 PM   #22
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I spoke with the dealership, and GM this morning. The dealership says that it is GM policy not to warranty any of it if engine components have been changed out with aftermarket parts. Oddly enough, GM customer service said that IS NOT the policy. The dealership says they have to get it in and diagnose it first (understandable) but have already said that they won't cover it even if they find that the mods have nothing to do with it. Good to know they are willing to go in objectively, right? They want $100 an hour to diagnose it, and they are saying $1700 to fix it. This is what they tell me even after GM customer service calls them. At this point, knowing that I am dealing with dishonest people, I'd rather just pay the performance shop the $600, get a better pump, and know that it will be done right.

Way to go GM!
You could also try some other dealerships. I agree you need to stay away from that one. Already smells like trouble. Aside from that... head to the speed shop with a melling pump in hand.
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Old 07-02-2013, 02:06 PM   #23
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Did GM cover it for you? Is your car modded? If you had to cover it, what did it run you?
I used Onstar to call for a flatbed truck. They towed it to my local Chevy dealer who repaired it under warranty.

I had no mods to the engine.
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Old 07-02-2013, 02:46 PM   #24
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I'm assuming GM replaced the oil pump with another just like the failed on huh?
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Old 07-02-2013, 02:47 PM   #25
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I'm assuming GM replaced the oil pump with another just like the failed on huh?
Of course they did. They're not going to re-warranty an aftermarket pump...
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Old 07-02-2013, 02:51 PM   #26
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a friend of mine is a machinist and rebuilds engines, i told him i bought a good wrench v-6 camaro engine for my s-10, he told me to drop the pan and replace the oil pump before installing the new engine..
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Old 07-02-2013, 02:53 PM   #27
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Yeah. They are stubborn for sure. Like they always say.. you have to admit there's a problem before you can find a solution!
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Old 07-02-2013, 03:20 PM   #28
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Originally Posted by Secret Squirrel View Post
I spoke with the dealership, and GM this morning. The dealership says that it is GM policy not to warranty any of it if engine components have been changed out with aftermarket parts. Oddly enough, GM customer service said that IS NOT the policy. The dealership says they have to get it in and diagnose it first (understandable) but have already said that they won't cover it even if they find that the mods have nothing to do with it. Good to know they are willing to go in objectively, right? They want $100 an hour to diagnose it, and they are saying $1700 to fix it. This is what they tell me even after GM customer service calls them. At this point, knowing that I am dealing with dishonest people, I'd rather just pay the performance shop the $600, get a better pump, and know that it will be done right.

Way to go GM!

Hello Secret Squirrel,

Sorry you are having some difficulties and seem to be getting some confusing information. Following the verbiage of our warranty policy, the dealer is correct, as any modification can void your warranty. In many cases, the dealer will consider the potential effect of the modifications to the vehicle. This is not a certainty though, as every case must be diagnosed to make that decision. Considering the modifications listed, it is very likely that most dealers would considered the warranty voided. Each dealer operates independently as well. If you feel a second opinion is necessary then I recommend seeking another diagnosis with another dealer.

Reggie B.
Chevrolet Customer Care
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Old 07-02-2013, 06:12 PM   #29
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you can't blame GM for not wanting to warrant a modified product..

if the oil pump needs to be replaced (and it sounds like it) i would drop the pan and put in a quality part...or higher it done by a reputable mechanic.
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Old 07-02-2013, 06:29 PM   #30
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Haha... what litle is so tactfully trying to say is... you can't drop the pan without cutting the frame, and there is no need to drop it anyways. The pump slides right off the crank snout with some TLC .
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Old 07-02-2013, 06:58 PM   #31
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Lol!!
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Old 07-02-2013, 07:55 PM   #32
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Haha... what litle is so tactfully trying to say is... you can't drop the pan without cutting the frame, and there is no need to drop it anyways. The pump slides right off the crank snout with some TLC .
You have to drop it a little to get to the pick up tube right...
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Old 07-02-2013, 08:13 PM   #33
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If I had something wrong with the internals of the engine, I would understand that not being warrantied. The problem I have is that they know, and admitted to me this morning, that there is no possible way that any mod I have could have possibly caused the oil pump to go bad. At this point, it is what it is, and I've learned a valuable lesson about GM that many have learned before me. It's not about customers. Oh well. Honestly, I have no desire to have them put another garbage oil pump back in anyway. I'd never trust my car again. I called the speed shop and he told me he'd order any pump I wanted, so I had him order a Melling. Not thrilled about having to drop $600 to fix something that never should have failed, but it'll be done, better, and I can move on. Only bummer at this point is that they can't get me in until Monday, and I will start my trek to Cali the very next day. Sure hope they get everything right with the install or it could make for a long trip.
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Old 07-02-2013, 08:16 PM   #34
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Hello Secret Squirrel,

Sorry you are having some difficulties and seem to be getting some confusing information. Following the verbiage of our warranty policy, the dealer is correct, as any modification can void your warranty. In many cases, the dealer will consider the potential effect of the modifications to the vehicle. This is not a certainty though, as every case must be diagnosed to make that decision. Considering the modifications listed, it is very likely that most dealers would considered the warranty voided. Each dealer operates independently as well. If you feel a second opinion is necessary then I recommend seeking another diagnosis with another dealer.

Reggie B.
Chevrolet Customer Care

It's not even worth the trouble at this point. I have talked to both dealers in town. One of them I already didn't trust, now I don't trust either of them, and the closest one out of town is a good 30+ minutes away. I don't have time to waste, so I'll call it a loss and get it done by somebody I trust, that will put a better part in for 1/3 the cost.
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