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Mechanical Maintenance: Break-in / Oil & Fluids / Servicing Discussions on mechanical maintenance and servicing of your Camaro

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Old 07-24-2013, 07:53 AM   #226
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Have you had any experience with their service department? Good or bad?
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Old 07-24-2013, 09:25 AM   #227
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I'd like to speak up for Carroll Rehma Chevrolet in Linn Missouri as a postive place to do business.

Way back when I bought my car, I was literally one of the firsts to have a Camaro in my area, and they sold the car at MSRP when many other dealers were doing above that. I had a great experience with Alan, who was my salesman at the time.

Over the years they have remained friendly with me, and I have brought the car in (or parts for the car) several times to have cosmetic work done..mostly paint work. Each time it has came out flawless thanks to Travis. It is obvious to see that Travis very much cares for and takes pride in his work.

When the 2012 ZL1 was introduced they could only get their hands on one ZL1. Again when others were asking over MSRP, they never went past that.

If I buy another new Camaro, I will do my best to give them my business.
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Old 07-24-2013, 10:48 AM   #228
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Quote:
Originally Posted by PalmerGA View Post
Georgia dealership:

Prince of Albany +1

(I'm colorblind and can't tell which is the green text option)
Why are you rating them as a Dealership?
Quote:
Originally Posted by KMPrenger View Post
I'd like to speak up for Carroll Rehma Chevrolet in Linn Missouri as a postive place to do business.

Way back when I bought my car, I was literally one of the firsts to have a Camaro in my area, and they sold the car at MSRP when many other dealers were doing above that. I had a great experience with Alan, who was my salesman at the time.

Over the years they have remained friendly with me, and I have brought the car in (or parts for the car) several times to have cosmetic work done..mostly paint work. Each time it has came out flawless thanks to Travis. It is obvious to see that Travis very much cares for and takes pride in his work.

When the 2012 ZL1 was introduced they could only get their hands on one ZL1. Again when others were asking over MSRP, they never went past that.

If I buy another new Camaro, I will do my best to give them my business.
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Old 07-24-2013, 11:53 AM   #229
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This is late but Holiday Chevrolet in Williamsburg, Va is the best from sales to service. My camaro was my fifth vehicle from them. I purchase through a corporate pricing schedule so the dealership makes about $150 but that doesn't hinder their customer service. They absolutely go above and beyond, especially in the service department.Had a leather seat panel with a bubble starting to form, instead of having a local shop replace the bad panel like other service departments, they changed the complete seat leather, Back and bottom, so they would "match". Granted the vehicle was only two months old and the back would have probably matched anyway, they did both!!!!

Now as for Hall Chevrolet, in 2010 I saw a Camaro 1 SS non-RS manual, with trunk net and heritage grille at one of my vendor customer appreciation days with a base price of $40,175 and their added sticker of the following; window etching $289, GM Accessories $7980, Nitrogen $249, Pin Stripe $99. For a grand total of $48,792. I tried to get the salesmen there to even talk about the car but they were to busy telling each other about what they were going to do the upcoming weekend.

Attached is the window dealer sticker, I had to get a pic as no one would believe me....
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Old 07-24-2013, 06:18 PM   #230
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Terry Labonte Chevrolet in Greensboro, NC is a stealership. I recently had a rubbing sound coming from my steering wheel at low speeds. I called there service department to make an appointment for about a week and nobody answered. So I went online and made an appointment because that seemed like the only way I could contact them. So a couple days later I took my car in and the service guys tells me they have no record of my appointment. He then goes on to tell me they are busy all day so i would have to bring my car back the next morning. This isn't the first time I've had problems with making an appointment with them. There service department isn't the friendlies either. So I said fine I'm leaving. I went down the street to Vann York Chevrolet (High Point, NC) and they took my car right away no questions asked. They diagnosed the problem in 5 minutes so they ordered a new steering rack. The next day I came in and got the car fixed no problems. Very friendly service and very helpful. Sorry for the long story.

Terry Labonte Chevrolet- Stealership
Vann York Chevrolet- Dealership
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Old 07-24-2013, 09:59 PM   #231
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Washington State:

Dealership: Speedway Chevrolet in Monroe, WA.

We bought our Camaro there and they took care of issues with the headlights that we didn't find until the day after we brought it home even though it was out of warranty.
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Old 07-26-2013, 09:36 AM   #232
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Quote:
Originally Posted by Dznyfn View Post
This is late but Holiday Chevrolet in Williamsburg, Va is the best from sales to service. My camaro was my fifth vehicle from them. I purchase through a corporate pricing schedule so the dealership makes about $150 but that doesn't hinder their customer service. They absolutely go above and beyond, especially in the service department.Had a leather seat panel with a bubble starting to form, instead of having a local shop replace the bad panel like other service departments, they changed the complete seat leather, Back and bottom, so they would "match". Granted the vehicle was only two months old and the back would have probably matched anyway, they did both!!!!

Now as for Hall Chevrolet, in 2010 I saw a Camaro 1 SS non-RS manual, with trunk net and heritage grille at one of my vendor customer appreciation days with a base price of $40,175 and their added sticker of the following; window etching $289, GM Accessories $7980, Nitrogen $249, Pin Stripe $99. For a grand total of $48,792. I tried to get the salesmen there to even talk about the car but they were to busy telling each other about what they were going to do the upcoming weekend.

Attached is the window dealer sticker, I had to get a pic as no one would believe me....
I added Holiday Chevrolet to the list. Didn't add Hall because that was their sales department, and this thread tries to focus on the service department's at dealerships.

Quote:
Originally Posted by Ertter11 (Silver Bullet) View Post
Terry Labonte Chevrolet in Greensboro, NC is a stealership. I recently had a rubbing sound coming from my steering wheel at low speeds. I called there service department to make an appointment for about a week and nobody answered. So I went online and made an appointment because that seemed like the only way I could contact them. So a couple days later I took my car in and the service guys tells me they have no record of my appointment. He then goes on to tell me they are busy all day so i would have to bring my car back the next morning. This isn't the first time I've had problems with making an appointment with them. There service department isn't the friendlies either. So I said fine I'm leaving. I went down the street to Vann York Chevrolet (High Point, NC) and they took my car right away no questions asked. They diagnosed the problem in 5 minutes so they ordered a new steering rack. The next day I came in and got the car fixed no problems. Very friendly service and very helpful. Sorry for the long story.

Terry Labonte Chevrolet- Stealership
Vann York Chevrolet- Dealership
Added - and don't apologize for the long story. Detailed reviews are what helps members the most.


Quote:
Originally Posted by kennyw View Post
Washington State:

Dealership: Speedway Chevrolet in Monroe, WA.

We bought our Camaro there and they took care of issues with the headlights that we didn't find until the day after we brought it home even though it was out of warranty.
Can you go into more detail? Like, I'm confused as to how the car was out of warranty if you bought it the day before.
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Old 07-26-2013, 12:49 PM   #233
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Ct Dealers:
-1 Chevrolet of Milford

Booked an appt. there based on C5 recommendations and it turned out to be a complete waste of gas and time. They knew what I wanted ahead of time and told me to come in to evaluate my car and order the parts.

However, upon arrival, everything became wear and tear and they wouldn't cover the repairs under warranty (but they would still fix them if I paid).

What ticked me off was when the service advisor told me that if I had bought the car from them, they would be more willing to work on the car and cover the repairs & prompted me to go to the dealer where I bought the car (as If I hadn't thought of that but that dealer is over an hour away).

Don't bother going there unless you bought it from them.

Last edited by SS785; 09-12-2013 at 02:34 PM.
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Old 07-26-2013, 01:39 PM   #234
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Ct Dealers:
-1 Chevrolet of Milford

Booked an appt. there based on C5 recommendations and it turned out to be a complete waste of gas and time. They knew what I wanted ahead of time and told me to come in to evaluate my car and order the parts (driver's leather seat cover, paint chips on trunk-lid, etc).

However, upon arrival, everything became wear and tear and they wouldn't cover the repairs under warranty (but they would still fix them if I paid). Really? Chips on the trunk-lid are wear and tear?

What ticked me off was when the service advisor told me that if I had bought the car from them, they would be more willing to work on the car and cover the repairs & prompted me to go to the dealer where I bought the car (as If I hadn't thought of that but that dealer is over an hour away).

Don't bother going there unless you bought it from them.
Oh wow - this is Milford, CT right?

either or - I updated the OP with your review and linked your post
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Old 07-26-2013, 04:58 PM   #235
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Prince Chevrolet of Albany, GA - In December of last year, I traded in my '12 V6 for a '13 SS at Prince of Albany. It was a thoroughly positive purchasing experience as their sales staff is great and I knew from past experience that I could count on the service staff if needed.

They had installed a new Torque Converter on my previous Camaro (the one I traded in for the '13 SS). When I dropped the car off they drove me home (20+ miles) and then picked me up the next day when car was ready.

When they "found" my SS for me (some 250 miles away), it had everything I wanted except that it had the Midnight Silver wheels (I wanted polished aluminum). They searched everywhere in a 300 mile radius but could not find one with everything I wanted. I went into renegotiation with the sales folks and they sweetened the pot with an indoor/outdoor Camaro car cover ($300+ value) and we made the deal.

The following week, they installed my Heritage Grille and did a fine job. I have not had any issues with the new car but I am confident that if I do, Prince Chevrolet of Albany, GA will be there to fill my need.

Definitely a +1 Dealership in my book!
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Old 07-27-2013, 09:59 AM   #236
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Bryan Chevy Metairie La. Is a Gold standard dealer. Both new car sales and service. I have had no experience with used car sales, but have traded many cars to them and have always gotten a fair price.

Dave
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Old 07-27-2013, 08:09 PM   #237
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Hello Camaro Lovers,

I'm sure one of us has already jumped on this thread in the past to say as such, but should you ever want a compliment or complaint documented further, and for us to either call up your dealership to sing their praises or check into any given situation further, we're here. We would need to gather some more private information (your contact information) and so would prefer a direct message so as to protect your privacy.

Regards,
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Old 07-28-2013, 08:06 PM   #238
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Quote:
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Can you go into more detail? Like, I'm confused as to how the car was out of warranty if you bought it the day before.
We bought it used with 40K miles. During the test drive it looked like the headlights were working properly, but due to some mods by the PO they were not safe to drive on at night. Speedway replaced the wiring harness and headlight buckets at no extra charge to make sure they sold us a safe car.
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Old 07-29-2013, 11:15 AM   #239
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Quote:
Originally Posted by PalmerGA View Post
Prince Chevrolet of Albany, GA - In December of last year, I traded in my '12 V6 for a '13 SS at Prince of Albany. It was a thoroughly positive purchasing experience as their sales staff is great and I knew from past experience that I could count on the service staff if needed.

They had installed a new Torque Converter on my previous Camaro (the one I traded in for the '13 SS). When I dropped the car off they drove me home (20+ miles) and then picked me up the next day when car was ready.

When they "found" my SS for me (some 250 miles away), it had everything I wanted except that it had the Midnight Silver wheels (I wanted polished aluminum). They searched everywhere in a 300 mile radius but could not find one with everything I wanted. I went into renegotiation with the sales folks and they sweetened the pot with an indoor/outdoor Camaro car cover ($300+ value) and we made the deal.

The following week, they installed my Heritage Grille and did a fine job. I have not had any issues with the new car but I am confident that if I do, Prince Chevrolet of Albany, GA will be there to fill my need.

Definitely a +1 Dealership in my book!
Added them to the list

Quote:
Originally Posted by toytruckman View Post
Bryan Chevy Metairie La. Is a Gold standard dealer. Both new car sales and service. I have had no experience with used car sales, but have traded many cars to them and have always gotten a fair price.

Dave
Have you had any interaction with their service department?

Quote:
Originally Posted by Chevrolet Customer Svc View Post
Hello Camaro Lovers,

I'm sure one of us has already jumped on this thread in the past to say as such, but should you ever want a compliment or complaint documented further, and for us to either call up your dealership to sing their praises or check into any given situation further, we're here. We would need to gather some more private information (your contact information) and so would prefer a direct message so as to protect your privacy.

Regards,
Sarah (Assisting William)
Chevrolet Customer Care
Awesome to see this! Thank you much Sarah!

Quote:
Originally Posted by kennyw View Post
We bought it used with 40K miles. During the test drive it looked like the headlights were working properly, but due to some mods by the PO they were not safe to drive on at night. Speedway replaced the wiring harness and headlight buckets at no extra charge to make sure they sold us a safe car.
Got it. Updated the OP with your review
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Old 07-29-2013, 07:10 PM   #240
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Heritage Chevrolet, Lugoff, SC
-1
Took my 2012 in today to get the torque converter shudder problem diagnosed.
After they found out I was the 2nd owner they suggested I take the car to a Columbia dealer since "they didn't have any tech with transmission experience for a 2012".
Really?!!?
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Old 07-30-2013, 09:30 AM   #241
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Heritage Chevrolet, Lugoff, SC
-1
Took my 2012 in today to get the torque converter shudder problem diagnosed.
After they found out I was the 2nd owner they suggested I take the car to a Columbia dealer since "they didn't have any tech with transmission experience for a 2012".
Really?!!?
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Old 07-30-2013, 12:44 PM   #242
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Old 07-30-2013, 09:02 PM   #243
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Dealership - Hudiburg Chevrolet. Always had a good experience with them and the staff is top notch.
STEALERSHIP - David Stanley - Dont even know where to start. Very corrupt and GM should do an undercover boss here
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Old 07-30-2013, 10:03 PM   #244
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Okc
Dealership - Hudiburg Chevrolet. Always had a good experience with them and the staff is top notch.
STEALERSHIP - David Stanley - Dont even know where to start. Very corrupt and GM should do an undercover boss here
Tell me about it. I was pissed when I heard Marc Heitz (down the road in Norman - where I bought my car) sold out to David Stanley. I'll second Hudiburg's service department too.
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Old 07-31-2013, 10:44 AM   #245
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courtesy chevy by Orlando international airport. they are an autonation chevy and the service dept there is awful. not sure how to link this to my thread
here is the thread
DO NOT TAKE YOUR ZL-1 TO COURTESY CHEVY BY AIRPORT READ WHY

so as many here know my car has been at courtesy chevy by the airport since Monday for a simple list of warranty repairs. when the car was dropped off we did a full walk around inside and out so there would be no issues upon pick up. yesterday I stopped in to check on progress and the techs are working on my car with no fender guards to protect the paint. this morning I go to pick up my car that is supposed to be done. when I get there the first thing I see is the hood is severely scratched up from them putting in the new ecf insert, then I open my door and the side bolsters on my seat are crushed and wrinkled. then under the hood theres coolant all over top of intake and other engine parts that the tech didn't clean up after his work was done. the instructions I left were there was to be no wiping on the exterior paint period as I just paid to have to car polished and waxed to a mirror finish. needless to say whoever wiped down my car scratched the piss out of it. so I then talk with service manager who then tells me the seat is nomal wear although after 25k miles of driving it did not look like it does now when I dropped it off. immediately he got defensive and said hes not going to put a new seat in. I didn't ask for a new seat i was just pointing out the issues at that time. he then told me my car has a laundry list of repairs which is total b.s as the only repairs I get are warranty work or service bulletins. I told him we always have issues when my car gets left overnight. last time someone stole the valve stem caps and wrote wash me in the dust on the car, another time the tech wasted my door edge on the cement wall, on my SS they greased up the orange leather beyond cleaning and the list of monkey antics goes on and on. at that point the service manager told me he does not care about my car or what happens to it because I did not buy it there. on top of it they've had it since Monday and they still didn't fix the rearend noise yet they are throwing parts at an issue theyre unsure of the cause. take this warning and DO NOT USE COURTESY CHEVY FOR REPAIRS or your car will be damaged! now im stuck with the monkey brigade attempting the rest of the repairs since no other dealer wants to fix other dealers screw-ups. this is unacceptable behavior for a dealership and obviously they don't care about the cars brought to them for service bulletins especially if you didn't buy it from them. although if they had a ZL-1 when I got mine I would've bought from them but they only got 1 for 2012 and had no other allotments. im not sure what to do at this point but I will be finding a new dealer. I called g.m customer service and they opened a case but told me theres nothing they can do, they do not reprimand bad dealerships. with the way I was treated there today I will never buy another chevy from an autonation dealership and at this point I may not buy another chevy

Last edited by joes407; 07-31-2013 at 05:50 PM.
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Old 07-31-2013, 10:50 AM   #246
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courtesy chevy by Orlando international airport. they are an autonation chevy and the service dept there is awful. not sure how to link this to my thread
Copy/paste?
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Old 07-31-2013, 06:41 PM   #247
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Capitol Chevrolet - Columbia, SC
+10 (can I do that?)

Took my 2012 in for the torque converter problem and here's my experience:
  1. Drove up and they greeted me outside
  2. Told them I had an appointment and they honored the time
  3. Explained the problem and they were already up to speed on the issue
  4. had me signed in and had the car on the way out for check ride
  5. in 15 minutes the service agent tells me it is in fact the TC
  6. i'm given a loaner even though I didn't buy the car from them!
  7. They have the part in stock
  8. they make the repair in one day
  9. They also check my dash pad bubble and
  10. I go back next week to replace when the part comes in

This is the most professional and courteous dealership I've experienced in 40 years of car buying!
My hat's off to Levi and his team for all they have done to make my experience an outstanding one. It will pay off as I intend to make my next car purchase with Capitol. Great Job People!

Last edited by bkdamon; 08-22-2013 at 08:11 PM.
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Old 08-04-2013, 08:01 AM   #248
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I'll give props to Tom Naquin's in Elkhart Indiana. Bought my 2010 2SS off lot 4 years ago, salesman was active on this website. Uneventful service repair last 4 years. Will now be trading in my 2SS for a new ZL1. They offered me 2,000 more than another local dealer, no pressure and threw in the tinting for free.
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Old 08-07-2013, 09:23 AM   #249
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Dan Courville Chevrolet - Sudbury, Ontario Canada
Great service and support, even with several bolt ons.
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Old 08-07-2013, 11:15 AM   #250
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Dealership; McCurley Integrity Chevrolet in Pasco, Washington.
I have never had a need to take my Camaro in for service yet, but I have bought two trucks from them, one gas and the second diesel. Both of those needed some work on them at some point and they were promptly repaired, no questions asked. I have always been treated with courtesy and respect by their friendly staff. Sales side shows the same type of commitment for their customers. Their moniker is "We never charge more than MSRP"
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