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Old 07-24-2013, 12:24 PM   #26
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Turns out that because the 2011 is out of production, there is no seat they can replace it with. Talked to the dealership. I wish the district rep. at Chevy would have just told me this. It explains why there was months of stonewalling and could have saved a lot of back and forth and emails and also explains why nothing is moving forward.
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Old 07-24-2013, 05:09 PM   #27
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Did they change the seats from the 2011 to 2012 to 2013?
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Old 07-24-2013, 09:23 PM   #28
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I reported the same issue on our 2010 Coupe and submitted video proof. The issue was never resolved and we no longer have the car. This reminds me that I need to test on our '12 and '13.


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Old 07-24-2013, 10:09 PM   #29
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I call BS on them not having a seat. You can still get new old stock for the 4th gens but not one currently in production? Makes no sense. They are feeding you a line of crap.
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Old 07-25-2013, 10:15 AM   #30
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Quote:
Originally Posted by ambientweather View Post
Turns out that because the 2011 is out of production, there is no seat they can replace it with. Talked to the dealership. I wish the district rep. at Chevy would have just told me this. It explains why there was months of stonewalling and could have saved a lot of back and forth and emails and also explains why nothing is moving forward.
That is a complete load of crap. They are required to, and do, make replacement parts available for at least ten years after the vehicle is made. It's bad enough they won't replace the seat, but it makes me furious when they say ridiculous things like this. If you wanted to buy a new seat (correct 2011 part) any dealer would gladly sell it to you. I doubt the seat has changed since 2011 anyway, but it is possible.
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Old 07-25-2013, 11:02 AM   #31
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The district rep promised a call back yesterday and told me she would reach out to the dealer for the next step. However, she never called back, so we appear to be back in the delay mode. I truly feel like I have hit a brick wall. If I could just get past the local rep. and get this to corporate.

This may sound over dramatic, but my wife no longer wants to drive with me in the car.
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Old 07-25-2013, 12:09 PM   #32
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take your story to a local newspaper.
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Old 07-25-2013, 01:28 PM   #33
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ambient,
I just sent you a pm with a contact at GM..its worth a shot...good luck!!
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Old 07-25-2013, 02:56 PM   #34
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It is rare the paper or TV take on cases like this. In fact, I know the producer at a local TV station and I don't even want to approach her. I don't like mixing business with pleasure.
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Old 07-25-2013, 02:58 PM   #35
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Thanks Cyber. The case is still pending, but the district rep. promised a call back yesterday, but alas, no call. Nothing but crickets at the moment. I will keep pushing. The car has been grounded from road trips until we get this thing fixed.
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Old 07-26-2013, 01:37 AM   #36
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Quote:
Originally Posted by HDRDTD View Post
take your story to a local newspaper.
+1

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Old 07-27-2013, 03:07 PM   #37
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Just received the bad news from Chevy District Rep:

1. We wont be replacing the seat, even though we promised we would.
2. The air bag safety system is operating as designed (when we all know it is not).

Case closed, dismissed, no further action.

Very, very frustrating.
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Old 07-27-2013, 10:09 PM   #38
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Quote:
Originally Posted by ambientweather View Post
Just received the bad news from Chevy District Rep:

1. We wont be replacing the seat, even though we promised we would.
2. The air bag safety system is operating as designed (when we all know it is not).

Case closed, dismissed, no further action.

Very, very frustrating.
Ambient,
call the contact I gave you...asked to be put in touch with corporate head office(go above the district rep)...explain to him the ongoing problem.
see if he can be an advocate for you at the upper corporate level.

offer to send him copies of the repair work orders from your dealer.

At the same time contact your state attorney general office, the ntsb and possibly lawyer up and sue for proper working seat.If you have video evidence probably will help.
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Old 07-29-2013, 12:20 PM   #39
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Thanks Shark, I will take that route. I am a patient man and I just want it fixed.
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