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Mechanical Maintenance: Break-in / Oil & Fluids / Servicing Discussions on mechanical maintenance and servicing of your Camaro

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Old 08-07-2013, 11:43 AM   #251
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Tom Benson Chevrolet, San Antonio +1

The service department is frigging awesome. Every item I have ever had an issue with it has either been fixed first visit or the second in the case of waiting on parts. My top was replace due to the fraying issue. First time in, no arguments, no discussions, they looked saw the issue and had everything on order that same day. The replacement was done off site. The shop where it was done protected every single part of my car and the top worked better than new. During a routine oil change they noted that my rear deck lid had rubbed my rear bumper where excess paint had gathered during production. They had me in a week later and repainted my rear deck lid properly, Removed, repaired, painted and replaced my rear bumper. All to superior standards.Next was a discoloration of the leather on passenger seat. When the new leather came in they actually replaced both seat covers so they would match. They even broke the headrest on the drivers side by accident. They called me, explained what had been done and provided me with a free oil service to make up for their error. Then when the headrest came in, sent the tech out to my work place to replace it saving me a trip and loss of time at work. On my last visit they found the rear deck lid seal damaged and replaced it. Each and every time I had to bring my car in for work that would keep it longer than that day, I got a loaner Camaro. That's why I keep going back. My buying experience with them had some minor hiccups but the service department is top notch and I am not looking to go else where for a while.
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Old 08-10-2013, 12:09 AM   #252
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Add Ron Anderson(Yulee/Fernandina Beach, FL) to the excellent dealership list.
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Old 08-12-2013, 03:30 PM   #253
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Dealership: Carfagno Chevy

http://www.carfagnochevy.com/
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Old 08-14-2013, 02:34 PM   #254
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Stealership = Lindsay Chevrolet in Woodbridge, VA
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Old 08-14-2013, 04:23 PM   #255
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Quote:
Originally Posted by MARTYBMW View Post
Tom Benson Chevrolet, San Antonio +1

... my rear deck lid had rubbed my rear bumper where excess paint had gathered during production. They had me in a week later and repainted my rear deck lid properly, Removed, repaired, painted and replaced my rear bumper. All to superior standards.Next was a discoloration of the leather on passenger seat. When the new leather came in they actually replaced both seat covers so they would match...
I have the exact same issue. I'm still awaiting resolution on mine. I just wish more dealer's shared that level of pro-activeness and pride in their work . Hopefully mine comes through but glad to hear they are out there!
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Old 08-18-2013, 09:21 AM   #256
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Purchased @ Burgaw Chevrolet in Burgaw NC. The dealership has small town atmosphere, because Burgaw is small rural town. The dealership is a great place to window shop or purchase with little of the high pressure tactics of larger dealers. The staff is friendly and the honest owner is always available if you'd like to speak to him directly. The sales team isn't pushy. Moved west after the purchase so service was never a factor.............

Randy Marion Chevrolet in Mooresville, NC.........Large and busy dealership with a friendly staff. Large selection of models, full service parts department. I had the oil pump seal repaired there under warranty, quick and thorough service. Courtesy shuttle provided free.
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Old 08-19-2013, 12:58 PM   #257
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Originally Posted by Caspers2SSRS View Post
Purchased @ Burgaw Chevrolet in Burgaw NC. The dealership has small town atmosphere, because Burgaw is small rural town. The dealership is a great place to window shop or purchase with little of the high pressure tactics of larger dealers. The staff is friendly and the honest owner is always available if you'd like to speak to him directly. The sales team isn't pushy. Moved west after the purchase so service was never a factor.............

Randy Marion Chevrolet in Mooresville, NC.........Large and busy dealership with a friendly staff. Large selection of models, full service parts department. I had the oil pump seal repaired there under warranty, quick and thorough service. Courtesy shuttle provided free.
How was your experience with getting the oil pump repaired?
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Old 08-19-2013, 03:12 PM   #258
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Lupient Chevorlet in minnesota is a stealership. We agreed on a price and when my family walked in with a check and a pen out, they told us to write out a check for a higher amount. This was after we shook hands and all on the price.
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Old 08-20-2013, 04:14 PM   #259
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How can I add my dealership to the list the OP started?
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Old 08-20-2013, 05:02 PM   #260
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Lafferty Chevrolet in Warminster, PA is a dealership. Their service department is very professional and courteous. They assign your car to a specific service rep and Joanne, my rep, is the best! She has taken a genuine interest in my car and has assigned it to be worked on only by their best tech, Mike, that does all the work on their Corvettes, when I take it in. When I call to schedule for service, she tells me what days he is available to work on the car, and that's when I take it in for service. Top notch work with no issues. Our family members have bought 4 cars there in the last 3 years and all are as satisfied as I am. Their sales people are also very professional and courteous. I have also heard they are the #1 rated Chevrolet dealer in the Philadelphia area for customer service and satisfaction. Best dealer I have dealt with in 40 years of buying and having cars serviced.
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Old 08-21-2013, 12:46 PM   #261
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Quote:
Originally Posted by MARTYBMW View Post
Tom Benson Chevrolet, San Antonio +1

The service department is frigging awesome. Every item I have ever had an issue with it has either been fixed first visit or the second in the case of waiting on parts. My top was replace due to the fraying issue. First time in, no arguments, no discussions, they looked saw the issue and had everything on order that same day. The replacement was done off site. The shop where it was done protected every single part of my car and the top worked better than new. During a routine oil change they noted that my rear deck lid had rubbed my rear bumper where excess paint had gathered during production. They had me in a week later and repainted my rear deck lid properly, Removed, repaired, painted and replaced my rear bumper. All to superior standards.Next was a discoloration of the leather on passenger seat. When the new leather came in they actually replaced both seat covers so they would match. They even broke the headrest on the drivers side by accident. They called me, explained what had been done and provided me with a free oil service to make up for their error. Then when the headrest came in, sent the tech out to my work place to replace it saving me a trip and loss of time at work. On my last visit they found the rear deck lid seal damaged and replaced it. Each and every time I had to bring my car in for work that would keep it longer than that day, I got a loaner Camaro. That's why I keep going back. My buying experience with them had some minor hiccups but the service department is top notch and I am not looking to go else where for a while.
Added

Quote:
Originally Posted by kmm1412 View Post
Lafferty Chevrolet in Warminster, PA is a dealership. Their service department is very professional and courteous. They assign your car to a specific service rep and Joanne, my rep, is the best! She has taken a genuine interest in my car and has assigned it to be worked on only by their best tech, Mike, that does all the work on their Corvettes, when I take it in. When I call to schedule for service, she tells me what days he is available to work on the car, and that's when I take it in for service. Top notch work with no issues. Our family members have bought 4 cars there in the last 3 years and all are as satisfied as I am. Their sales people are also very professional and courteous. I have also heard they are the #1 rated Chevrolet dealer in the Philadelphia area for customer service and satisfaction. Best dealer I have dealt with in 40 years of buying and having cars serviced.
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Originally Posted by patternpilot View Post
Dealership; McCurley Integrity Chevrolet in Pasco, Washington.
I have never had a need to take my Camaro in for service yet, but I have bought two trucks from them, one gas and the second diesel. Both of those needed some work on them at some point and they were promptly repaired, no questions asked. I have always been treated with courtesy and respect by their friendly staff. Sales side shows the same type of commitment for their customers. Their moniker is "We never charge more than MSRP"
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Originally Posted by bkdamon View Post
Heritage Chevrolet - Columbia, SC
+10 (can I do that?)

Took my 2012 in for the torque converter problem and here's my experience:
  1. Drove up and they greeted me outside
  2. Told them I had an appointment and they honored the time
  3. Explained the problem and they were already up to speed on the issue
  4. had me signed in and had the car on the way out for check ride
  5. in 15 minutes the service agent tells me it is in fact the TC
  6. i'm given a loaner even though I didn't buy the car from them!
  7. They have the part in stock
  8. they make the repair in one day
  9. They also check my dash pad bubble and
  10. I go back next week to replace when the part comes in

This is the most professional and courteous dealership I've experienced in 40 years of car buying!
My hat's off to Levi and his team for all they have done to make my experience an outstanding one. It will pay off as I intend to make my next car purchase with Capitol. Great Job People!
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Quote:
Originally Posted by cb4dude View Post
Dan Courville Chevrolet - Sudbury, Ontario Canada
Great service and support, even with several bolt ons.
Can you explain why?


Quote:
Originally Posted by FLGator75 View Post
Add Ron Anderson(Yulee/Fernandina Beach, FL) to the excellent dealership list.
Why? Can you tell us about your experience with their service department?

Quote:
Originally Posted by JustBill74 View Post
Dealership: Carfagno Chevy

http://www.carfagnochevy.com/
Why? Can you tell us about your experience with their service department?

Quote:
Originally Posted by SeriouslySinning View Post
Stealership = Lindsay Chevrolet in Woodbridge, VA
Why? Can you tell us about your experience with their service department?


Quote:
Originally Posted by FLGator75 View Post
How can I add my dealership to the list the OP started?
Just post a review/write up of your experience with a dealership, I then add it to the OP and link the rating to your post.
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Old 08-21-2013, 12:46 PM   #262
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And sorry that I hadn't updated this in a while - haven't really been on Camaro5 much recently.
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Old 08-22-2013, 08:12 PM   #263
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Can't believe I screwed that up but it's Capitol Chevrolet that deserves the accolades not Heritage

+1 for Capitol
-1 for Heritage

my apologies

Quote:
Originally Posted by bkdamon View Post
Capitol Chevrolet - Columbia, SC
+10 (can I do that?)

Took my 2012 in for the torque converter problem and here's my experience:
  1. Drove up and they greeted me outside
  2. Told them I had an appointment and they honored the time
  3. Explained the problem and they were already up to speed on the issue
  4. had me signed in and had the car on the way out for check ride
  5. in 15 minutes the service agent tells me it is in fact the TC
  6. i'm given a loaner even though I didn't buy the car from them!
  7. They have the part in stock
  8. they make the repair in one day
  9. They also check my dash pad bubble and
  10. I go back next week to replace when the part comes in

This is the most professional and courteous dealership I've experienced in 40 years of car buying!
My hat's off to Levi and his team for all they have done to make my experience an outstanding one. It will pay off as I intend to make my next car purchase with Capitol. Great Job People!
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Old 08-27-2013, 01:39 PM   #264
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Dublin Cadillac and Chevrolet in Northern California has been excellent for me. I have both a used 2010 Escalade and a 2012 SS Camaro. Top notch service managers and support staff.
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Old 08-28-2013, 07:47 AM   #265
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Can't believe I screwed that up but it's Capitol Chevrolet that deserves the accolades not Heritage

+1 for Capitol
-1 for Heritage

my apologies
No worries, made the correction to the OP

Quote:
Originally Posted by LonDowell View Post
Dublin Cadillac and Chevrolet in Northern California has been excellent for me. I have both a used 2010 Escalade and a 2012 SS Camaro. Top notch service managers and support staff.
Can you go into some detail about what service work you had done there? Thank you much.
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Old 09-01-2013, 02:18 PM   #266
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Dealership- Champion Chevrolet Johnson City, Tn
Well my car turned over 15,000 miles and a couple weeks ago I noticed that rubber piece had started poking out again like it did a year ago.
I took it in a to Champion and I am amazed at what the dealer has done. First they sent me to the top shop that does all their convertible top repairs. He examined my top, watched it go up and down a few times and took some measurements. He told me the top frame was skewed like it was bent. Not the 5th bow but the frame itself. He called the dealer and recommended the entire top and frame be replaced. I went back to the dealership and they said the area service rep would have to look at it first before anything could be done. I was remembering all the problems people on here have had getting anything replaced much less the entire top and frame. So I was preparing for a fight. Well I got a call from my dealer last Monday, the area service rep Called and approved the replacement without even looking at the car. Needless to say I am shocked.
So now I am waiting for the new top and frame to come in....
Champion Chevrolet in Johnson City Tennessee are a great bunch to work with!
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Old 09-01-2013, 02:21 PM   #267
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Dealership- Champion Chevrolet Johnson City, Tn
Why? Could you give some details of the service work you had done?
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Old 09-01-2013, 02:26 PM   #268
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Why? Could you give some details of the service work you had done?
Sorry I was updating it as you posted
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Old 09-03-2013, 10:18 PM   #269
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Great Dealership - Criswell Chevrolet

I purchased my first Camaro back in 2011 from Criswell after having some bad experiences being judged because of my age from local dealers. Negotiations were simple and not stressful at all especially considering it was my first car buying experience.

Just went in a week and a half ago to test drive both and L99 and LS3(Upgrading to a V8 ) to make my decision about what I wanted to order for my 2014 and it was so painless and quick I think I spent more time talking about cars with my salesman and Father than it took to finish the test drives and place the order.

Service department is always top notch also!
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Old 09-04-2013, 08:24 AM   #270
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I'm a brand new member of this board........and a proud new Owner of a 2013 2SS 1LE NPP in Summit White.

I am also the Service Manager at Bennett Chevrolet-Buick in Kingsland,Ga.
Just wanted to let everyone know you have a friend in S.E. Georgia if you are ever in the area and need help.
I have been with GM for over 30 years and Service Manager for more than half that time.
If you find yourself anywhere between Jacvksonville Fl and Savannah Ga(we are just 2 miles off of I-95 at the Fl/Ga border) and need anything at all.....just look us up and I promise to personally make sure you are taken care of like a Camaro Owner should be.
Thanks....and I'm looking forward to being a part of this Forum.
Mr.P.
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Old 09-04-2013, 04:33 PM   #271
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I'm a brand new member of this board........and a proud new Owner of a 2013 2SS 1LE NPP in Summit White.

I am also the Service Manager at Bennett Chevrolet-Buick in Kingsland,Ga.
Just wanted to let everyone know you have a friend in S.E. Georgia if you are ever in the area and need help.
I have been with GM for over 30 years and Service Manager for more than half that time.
If you find yourself anywhere between Jacvksonville Fl and Savannah Ga(we are just 2 miles off of I-95 at the Fl/Ga border) and need anything at all.....just look us up and I promise to personally make sure you are taken care of like a Camaro Owner should be.
Thanks....and I'm looking forward to being a part of this Forum.
Mr.P.
Well hopefully some other members will comment about your dealership.
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Old 09-07-2013, 06:45 AM   #272
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Drives: 2013 Camaro 2SS/RS
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Location: Houston TX
Posts: 58
Dealership: Autonation: Highway 6 Houston TX.
Salesman: Very helpful and straight forward
Finance: Quick, easy, and not trying to sell me anything I didn't want
Body Shop: They painted stripes on my new 2013 SS and the work was extremely impressive. I'm very picky when it comes to paint and the guy that did the work was a very talented painter.

Everybody at work jokes about how hard I am to please and how nothing is ever perfect enough for me. When it's time to buy another car I'll definately be going back to Autonation on Highway 6.
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Old 09-07-2013, 02:35 PM   #273
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Dealership- Performance Chevrolet Sacramento, Ca. Great guys, always upfront about repairs and always honest. They reduce pricing on items all the time when it's major work and/or repeat business. They will tell you to try and find something in other places (ie amazon, forums, etc) and bring it to them to install if its cheaper to go aftermarket than stock.

Stealership- Kuni Cadillac Chevrolet Sacramento, Ca. Didn't have two keys when I bought my Camaro- sales staff had lost one. Sales contract stated they owed me another key. Went in three weeks after purchase, because I was working out of town the week prior when the key came in. When I got there, they tried to tell me that I had to purchase the key and pay the $90 to have it programmed. Fortunately I had my sales contract with me, so I took my key and programmed it myself in front of the service manager to prove to him it wasn't rocket science. Will NEVER go back there.
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Old 09-10-2013, 06:39 AM   #274
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Have not had to deal with Chevy dealers locally until now so I will update if things change for the better or not...

Peterson Chevrolet - Boise Idaho - Stood waiting in parts for 20 minutes to ask a simple question, no one else around, guy was on and off the phone several times... Later I called and asked service department to schedule and price trans and diff oil changes he said he would call me back... no call back yet.

With the above results I called another local dealer...

Edmark Chevrolet - Nampa Idaho - So far the service manager told me that they do not check and update the ECM unless you have a complaint. I do not like that one bit. When I asked to schedule and price trans and diff oil changes he said he would call me back... no call back yet.
Update: Just went over to the dealer and had them change my trans/diff oil, estimated 170 and charged me 240. Nice enough people but they screwed up the job a little and I had to go back after telling them they screwed up http://www.camaro5.com/forums/showth...87#post6994287

So far both get Stealership awards from me.

I will update if anything changes, hopefully I can find a good dealer in Dallas area when I move.
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Old 09-10-2013, 09:07 AM   #275
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Took my car into Westphal Chevrolet in Oswego, IL to get the factory radio updated so the PDIM I installed would work. At first, they had no idea what I was talking about, but I patiently explained what it was and they agreed to give it a go. Even though it ended up taking almost three hours, they only charged me for half an hour. I'd have no problem taking my car back there for service. They were great.
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