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Old 09-11-2013, 11:11 AM   #35
Super_Dave
 
Drives: 2012 Camaro 2SS Synergy
Join Date: Mar 2012
Location: South MS.
Posts: 9
I drive a 2012SS synergy package. About 3 weeks ago I noticed that my AC was working but blowing air that was hotter than the late August Mississippi swamp air outside of the car.

I scheduled an appointment at a local Chevy dealer with a good reputation (bought the car out of state). They kept my car for 2 days and then told me that they had to order a new evaporator core because mine had blown. This was on a Friday.

Picked my car up so it would not be sitting at that dealer all weekend. Finally the following Tuesday they tell me the parts are in and that it should only be a 1-2 day deal.

Fast forward to last Friday afternoon, I call to check on the status of my car and they tell me it has turned into a bigger job than expected. At this point I am still patient figuring it is better to let them do their thing and get it right. I am told it should be done on Monday mid day.

Monday late afternoon rolls around, car is still not ready. They say that my entire dash has to come out but in order to do so, they have to pull my windshield out. O----K..... Impatience and frustration is beginning. As of yesterday my car is still not finished, and it has been with them for an entire week not including the 2 days they took to find the problem or the wait time on parts.

I decided to drop by the dealership just to put my eyes on my car and make sure that it hadn't been totaled or stolen or something else crazy. I get there and walk back to the service area with the service manager. Parts are everywhere. My entire dash is thrown on the side of the work area, glove box thrown to the side, center console is pulled apart, random parts pieces, buttons, clips etc strewn every goddamned where. Parts are stacked nearly to the roof in the back seat. Grease rubbed into the leather of both my front seats, the ****ing steering wheel and a pile of parts is sitting in somebody's tool box, the engine compartment has parts pulled out and sitting all over the place intermixed with tools. Then he tells me "ohh we had a problem with the glass guys damaged your dash board", there are cuts along one corner where whatever tool they were using to pry my windshield out cut into the vinyl. He then also shows me a gubber/foam looking gasket that got ripped pulling the windshield out. I try to keep my cool. I understand they are working on it. They promise it will be put back together right. I took some photos to CYA in case things aren't right.


I get it, it takes alot to get to the evaporator core to change it out. Could you at least not destroy the ****ing care in the process? I work on things, I understand you gotta do what you gotta do. Could you at least have shit laid out where you know in what order it came out of the car?

I just have a feeling that my car which was in pretty much mint shape will never be right. Has anyone had to have their car torn apart this far to fix their AC problem?
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Old 09-26-2013, 05:28 AM   #36
MrAL300
 
Drives: 2014 Camaro 2LS Blue
Join Date: Sep 2013
Location: USA
Posts: 24
I have a 2014 2LS. For some reason, when I turn on the fan only, the a/c also comes on, and the display changes from fresh air to auto recirc. Why would the a/c come on if I am not pressing the a/c (snowflake) button?
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Old 09-26-2013, 09:50 AM   #37
Chevrolet Customer Svc


 
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Drives: GM Vehicles
Join Date: Jun 2010
Location: Michigan
Posts: 8,971
Hi MrAL300,

When you state you're using fan only, do you mean you're selecting vent, or are you also possibly using the defogger? The air conditioning may also come on automatically when you select defrost (p. 8-2 of the owner's manual). If you are simply selecting vent, the A/C shouldn't necessarily come on automatically. Are you able to turn it off at all, or does it stay on regardless of whether you push the button to turn it off?

Jessica
Chevrolet Customer Care

Quote:
Originally Posted by MrAL300 View Post
I have a 2014 2LS. For some reason, when I turn on the fan only, the a/c also comes on, and the display changes from fresh air to auto recirc. Why would the a/c come on if I am not pressing the a/c (snowflake) button?
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Old 09-26-2013, 11:23 AM   #38
MrAL300
 
Drives: 2014 Camaro 2LS Blue
Join Date: Sep 2013
Location: USA
Posts: 24
The vent is set to bi-level or top vents, not defog. I ensure the a/c is off when I turn off the engine. When I return later, I start the engine and turn on the fan, but the a/c turns on as well. I am going to the dealer next week so they can look into this phenomenon.
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Old 10-07-2013, 07:24 PM   #39
MrAL300
 
Drives: 2014 Camaro 2LS Blue
Join Date: Sep 2013
Location: USA
Posts: 24
My car was at the dealership service center for an entire week. During this time they were in contact with GM while attempting to resolve the issue. The following tasks were performed:
1) update computer software
2) replace HVAC controller module/unit
3) replace climate control / radio faceplate

None of these were able to solve the problem. GM feels this may be a design feature. They are doing additional research to determine if the software is designed to make the a/c come on automatically the first time the fan is used after starting the car, but then not come on again automatically for several hours. I hope that regardless of what they determine, they should at least offer a voluntary computer update to disable this feature. I will provide an update here when/if I learn anything more.
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Old 10-31-2013, 05:14 PM   #40
MrAL300
 
Drives: 2014 Camaro 2LS Blue
Join Date: Sep 2013
Location: USA
Posts: 24
The field engineer was not able to determine the cause or find a way to fix it. He doesn't know why it is happening but he doesn't think it should happen. He took lots of data from the computer and will send it to GM Engineering for analysis. It is interesting to note that the engineer determined that if this fan is turned on before starting the car then the a/c will not come on unless the a/c button is pressed. This is very interesting. It's not a solution but it's a work-around I can live with.
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