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Old 09-27-2013, 10:32 AM   #18
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I was diagnosed with cancer 3 years ago. After surgery and Chemo I have been Cancer free for the last 2 1/2 years.
Congrats... My mom went cancer free for 12 years. I was shocked when it came back but you never can predict the crap.
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Old 09-27-2013, 03:08 PM   #19
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Congrats... My mom went cancer free for 12 years. I was shocked when it came back but you never can predict the crap.
That is true, my dad went from 91 to 2007 when his returned, he passed away in 2008. He was 88 years old. My first wife was diagnosed with an incurable form of liver Cancer in 2005, she passed away in 2006. So I definately know how hard it is on everyone.
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Old 10-05-2013, 09:52 AM   #20
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issues

GM is still working with me but THANK YOU for all your help William so far
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Old 10-05-2013, 05:58 PM   #21
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GM is still working with me but THANK YOU for all your help William so far
You're most welcome,

It's always a pleasure to assist. You are more than welcome to message me for case updates. I hope it gets resolved for you soon.

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Old 10-14-2013, 04:31 PM   #22
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bump

Got my Cruze in the process of getting fixed. It only took going to 3 Chevy Dealers Third time is the charm.
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Old 10-16-2013, 12:13 PM   #23
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It's at least decent that GM reps are actively using and responding on this forum. (And I'm guessing they also use other forums dedicated to Camaros and other Chevy vehicles).

It's a nice positive.
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Old 10-17-2013, 12:13 AM   #24
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GM BUYBACK

Currently fighting with GM NOT GETTING ANYWHERE. Call customer service and they connect me to a BUICK DEALER I'm on my third dealer going back Friday. Had my car in the shop going on 6 times on Friday. I GIVE UP BUY A NEW CHEVY AND GET TREATED LIKE Long story short bought a new cruze car only has 10,000 miles and nobody can fix the high pitched whine which is obvious heard and sounds loud when you lift the hood. All I do is play phone tag and fight with chevy dealers all week
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Old 10-17-2013, 12:25 AM   #25
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I gotta tell you. I've never experienced any issues like that at my Chevy dealer in South Jersey. Sorry to hear about your frustration. Good luck
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Old 10-17-2013, 12:31 AM   #26
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I gotta tell you. I've never experienced any issues like that at my Chevy dealer in South Jersey. Sorry to hear about your frustration. Good luck
My next step is the BBB I'm crying and frustrated but I GET THE RUN AROUND
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Old 10-17-2013, 04:06 PM   #27
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yep

No good service THANKS....
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Old 10-17-2013, 08:50 PM   #28
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Call the BBB, that was the only way I could get my issues resolved by the dealer when I had my 2010 Camaro. GM Customer Service was a joke, both on this site and over the phone and the dealer wouldn't get involved until they got the letter from the BBB. You can also take it to your state Attorney General's Office, that letter really gets the dealership moving.
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Old 10-18-2013, 09:34 PM   #29
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Call the BBB, that was the only way I could get my issues resolved by the dealer when I had my 2010 Camaro. GM Customer Service was a joke, both on this site and over the phone and the dealer wouldn't get involved until they got the letter from the BBB. You can also take it to your state Attorney General's Office, that letter really gets the dealership moving.
Thanks. Going back to my third dealer Monday morning. GM customer service isn't helping. The call me when I'm at work and then when I try to call back my Rep is always with another customer. Then I talk to random people and they get so rude. Purchased 7 new cars thru GM and this is how I get treated.
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Old 10-19-2013, 03:42 PM   #30
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Thanks. Going back to my third dealer Monday morning. GM customer service isn't helping. The call me when I'm at work and then when I try to call back my Rep is always with another customer. Then I talk to random people and they get so rude. Purchased 7 new cars thru GM and this is how I get treated.
Hi Stacy,

Sorry to hear the difficulties you're encountering involving your case. If there is a specific time you are available for contact, I will happily notify the agent currently handling your case. Feel free to send me specifics.

Regards,

William R.
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Old 10-19-2013, 03:54 PM   #31
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Hi Stacy,

Sorry to hear the difficulties you're encountering involving your case. If there is a specific time you are available for contact, I will happily notify the agent currently handling your case. Feel free to send me specifics.

Regards,

William R.
Chevrolet Customer Care
I'm crossing my fingers that somebody helps me. The first dealer hears the noise just doesn't know where it is coming from in the engine.
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Old 10-20-2013, 01:09 PM   #32
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I'm crossing my fingers that somebody helps me. The first dealer hears the noise just doesn't know where it is coming from in the engine.
I understand,

If you have any questions regarding your case, I will happily look into it for you and see what's going on.

William R.
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Old 10-23-2013, 08:51 PM   #33
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what a joke

So my gm case manager calls me today the one time where I can actually pick up my phone and I didn't because I forgot to charge my smart phone last night and I had to be to work at 5am this morning. Once I get some life back in my phone he leaves a message well I'm closing the case due to unsuccessful attempts of reaching me. Such awesome service.
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Old 10-24-2013, 10:58 PM   #34
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So my gm case manager calls me today the one time where I can actually pick up my phone and I didn't because I forgot to charge my smart phone last night and I had to be to work at 5am this morning. Once I get some life back in my phone he leaves a message well I'm closing the case due to unsuccessful attempts of reaching me. Such awesome service.
Apologies to hear about the case being closed Stacy. My estimation is that there were numerous unsuccessful attempts to reach you. If you'd like the case reopened (and to be contacted at your convenience), just let me know what time of day is best to reach you and I will notify the specialist.

Kindly,

William R.
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