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Old 08-29-2013, 07:50 PM   #26
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Chase, you the man!
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Great post Chase, you've explained it very well.

Paul
Thanks!

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Yea know call the dealers and tell them see how ya make out then get back with us LMAO ! other then that great thread bottom line if I put a part in that screwed something up I will pay for it no problem but don't tell me my CAI caused my paint to fade.
That is exactly what the law says and the point on this thread. If your service department says otherwise you have a choice to make. Fight it, or go somewhere that treats their customers right.
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Old 08-31-2013, 08:39 AM   #27
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This topic has been beat to death over the last few years. a few years back, I was really into tuning and modding my Corvettes (both LS3 and LS7). My local dealer was ok with modding and tuning and I was never denied a warranty claim. In fact my service advisor had replaced two other Z06's engines because of oil starvation during tracking events and these cars were heavily modified and tuned. APEX Chase is correct about the Magnuson Moss act. Im not sure if things have changed as I have been out of the game for about 3-4 years until I just bought my new ZL1 (I haven't modded and tuned yet)? But back then, I was using EFI Live for tuning and I will share what my tuner did and told me. The computers on the cars use a Checksum system with CVN's (Calibration Verification Numbers) When GM produces a car they have a certain CVN that is embedded into the computer in the car and into GM's systems. Each system has a part # and CVN #, and these all have to match what is on the website i provided below. What I was told is, As long as those CVN's matched, then GM could not detect a tune was ever put into your car as the CVN is all they look for. Here is the website to check your CVN's

calid.gm.com/‎

If you go back to dealer, put your stock tune back in and they should match up but you will need to more in depth tuning software of EFI live to verify the CVN's match. Some tuners (mine included) are able to modify the CVN's match GM's even on their aftermarket tune so when GM plugs into your car the CVN's match. If your CVN's match, GM will not be suspicious. There will be a date and time stamp that you accessed the computer but the CVN's will not change. I was told this is all the GM looks for and cannot identify an aftermarket tune if the CVN's match. Each time you go to the dealer for anything you need to be on the safe side and re download the stock tune into your tuner because if they plugged into the system for anything their system produces a new GM CVN. Not sure if this is the case or not, but it always seemed to work for me and my friends. I hope this helps and makes sense. let me know if you have any questions.
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Old 09-03-2013, 06:12 AM   #28
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Unfortunately, many businesses don't get it these days. It is getting harder and harder to find people who understand what customer service is.
You are 100% correct. There is horrible customer service just about everywhere today. I would GLADLY pay a little bit more for being treated with respect, and knowing the vendor appreciates me. It's tough to find these days.
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Old 09-16-2013, 06:11 AM   #29
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You are 100% correct. There is horrible customer service just about everywhere today. I would GLADLY pay a little bit more for being treated with respect, and knowing the vendor appreciates me. It's tough to find these days.
Sadly.
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Old 09-16-2013, 10:49 PM   #30
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This is a good thread, many people don't know about the law of denied warranty claims. However, at the end of the day its still a crap shoot. I just picked up a 2014 SS and am a little apprehensive to put on a cat-back system due to this fact. It would be great if we had a list of mod friendly dealerships.
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Old 09-17-2013, 07:13 AM   #31
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This is a good thread, many people don't know about the law of denied warranty claims. However, at the end of the day its still a crap shoot. I just picked up a 2014 SS and am a little apprehensive to put on a cat-back system due to this fact. It would be great if we had a list of mod friendly dealerships.
Talk to your dealer (service manager) first and be upfront and honest with them about what your mod plans are. Some of them are ok with mods. Good luck
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Old 09-17-2013, 04:12 PM   #32
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Yea my dealership is the best one I bought a car from they installed my CAI when my car came in and said when you get your headers call us. After that the wife wanted a Camaro took her up and got her a 2013 RS they gave her a 750.00 CR for stripes and a few other things also helps when the GM races at Sebring track lol.
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Old 10-17-2013, 11:51 AM   #33
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This is a good thread, many people don't know about the law of denied warranty claims. However, at the end of the day its still a crap shoot. I just picked up a 2014 SS and am a little apprehensive to put on a cat-back system due to this fact. It would be great if we had a list of mod friendly dealerships.
Cat backs are a freebie. If someone tries to give you any grief about that I would laugh and let them know I was headed down the road to their competition.
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Old 11-05-2013, 10:14 PM   #34
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Very informational!
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Old 11-13-2013, 10:06 AM   #35
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Very informational!
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Old 11-13-2013, 10:37 AM   #36
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I'm new to this site but I LOVE the fact that GM has it's customer care reps on here to see what our concerns are. I worked in Ford service for years and know first hand how much that means to the customer. Thanks GM
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Old 11-13-2013, 01:46 PM   #37
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when I had a CEL and Engine power loss ( faulty wire in the steering column issue ) They didnt refuse warranty but they literrally blamed it on my HID and my car. LOL got me all frustrated that my car shuts down on me and they told me its my HIDS XD
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Old 11-15-2013, 11:42 AM   #38
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I'm new to this site but I LOVE the fact that GM has it's customer care reps on here to see what our concerns are. I worked in Ford service for years and know first hand how much that means to the customer. Thanks GM
Couldn't agree more.
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Old 11-15-2013, 11:52 AM   #39
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Chase, where can we get one of those "I void warranties" T-shirts that you were wearing in the pics at SEMA?
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Old 11-28-2013, 07:00 PM   #40
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Chase, where can we get one of those "I void warranties" T-shirts that you were wearing in the pics at SEMA?
Gearhead Gear
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Old 11-29-2013, 08:56 AM   #41
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Here is a link to a consumer information article posted by the US Federal Trade Commission on their website. Below is the relevant text from that article.

Quote:
Will using 'aftermarket' or recycled parts void my warranty?

No. An 'aftermarket' part is a part made by a company other than the vehicle manufacturer or the original equipment manufacturer. A 'recycled' part is a part that was made for and installed in a new vehicle by the manufacturer or the original equipment manufacturer, and later removed from the vehicle and made available for resale or reuse. Simply using an aftermarket or recycled part does not void your warranty. The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket or recycled part. Still, if it turns out that the aftermarket or recycled part was itself defective or wasn't installed correctly, and it causes damage to another part that is covered under the warranty, the manufacturer or dealer has the right to deny coverage for that part and charge you for any repairs. The FTC says the manufacturer or dealer must show that the aftermarket or recycled part caused the need for repairs before denying warranty coverage.

Tips To Avoid Warranty Issues

Here's how to get the most out of your vehicle's warranty:

Read your warranty - Often bundled with your owner's manual, the warranty gives a general description and specific details about your coverage. If you have misplaced your owner's manual, look for it online.

Check the "Owners" section of your manufacturer's website. -
Be aware of your warranty period. If problems arise that are covered under the warranty, get them checked out before the warranty expires.

Service your car at regular intervals - This is a good idea in any case. But for the sake of keeping your warranty intact, follow the manufacturer's recommended service schedule. Details are in your owner's manual.

Keep all service records and receipts, regardless of who performs the service - This includes oil changes, tire rotations, belt replacement, new brake pads, and inspections. Create a file to keep track of repairs; it will come in handy if you have to use your warranty. If you ever have a warranty claim and it appears that you did not maintain your vehicle, your claim could be denied.

Complain - If you think a dealer's service advisor denied your warranty claim unfairly, ask to speak with a supervisor. If you still aren't satisfied, contact the manufacturer or go to another dealer. You also may wish to file a complaint with your state Attorney General, local consumer protection office, or the FTC.
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Old 11-29-2013, 09:27 AM   #42
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Great write-up! Finding a great dealer is the secret for sure!
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Old 12-11-2013, 09:42 AM   #43
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Great write-up! Finding a great dealer is the secret for sure!
That is definitely the best thing, but there are resources if you need them.
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Old 12-11-2013, 08:48 PM   #44
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After reading many posts on this site about the warranty issue, I now understand how stupid my dealer's service manager was regarding an electrical problem that I had. About 2 months ago my TPMS started randomly malfunctioning. About a month later my remote started to not work all the time. Finally the problems got to the point of being too big a headache to ignore. The car was only 5 months old when all of this started. After 2 trips to the dealer they replaced a control module that apparently interfaces those two functions with the main computer. That had no effect on the problem. Prior to this I had installed a Curb Alert which only connects to the battery. I took it back to the dealer, a third time, and they told me that the problem was caused by the Curb Alert. I gave them permission to DISCONNECT it, but instead they removed it completely! The service manager told me that anything connected to the electrical system would void the warranty. I asked him if that meant that if I installed fog lights, which only connect to the vehicles battery, my warranty would be voided. He said yes, anything connected to the vehicles electrical system would void the warranty. This, of course, is ridiculous. Anyway, the problem persisted. Then they wanted me to bring the car in and leave it (I live 35 miles away from the dealer so I have been taking it in and waiting for it). I took it in last Wed (12/4) and got a report on Wed. late afternoon and Thurs. late afternoon telling me that they had not found the problem. On Mon. the service manager called me in late morning and told me that they had found the problem and that it was in a connector (he gave me the name of the connector, but I didn't catch it) and that by moving it back and forth they could make the problem come and go. Then he told me that he had found a TSB on the problems with that connector and they greased it up and re-installed it and everything was working fine. They continued to test it Mon. and Tues, and this morning (12/11) and it continued to work. I picked it up and drove around for a while making several stops during which I test all functions of the remote with no problems and the TPMS continued to operate. So, apparently the problem is solved. I asked for a copy of the TSB I was told that there was no TSB on this problem!

So, to make this rant relevant to this thread, the point is that this service manager apparently gave me wrong information about the warranty. I mentioned this to the owner and he apparently got a little hot under the collar and never really responded to me about this. I have much more to say about this, but I have already gone on too long. Thanks for listening and I would appreciate any comments.
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Old 12-16-2013, 07:21 AM   #45
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After reading many posts on this site about the warranty issue, I now understand how stupid my dealer's service manager was regarding an electrical problem that I had. About 2 months ago my TPMS started randomly malfunctioning. About a month later my remote started to not work all the time. Finally the problems got to the point of being too big a headache to ignore. The car was only 5 months old when all of this started. After 2 trips to the dealer they replaced a control module that apparently interfaces those two functions with the main computer. That had no effect on the problem. Prior to this I had installed a Curb Alert which only connects to the battery. I took it back to the dealer, a third time, and they told me that the problem was caused by the Curb Alert. I gave them permission to DISCONNECT it, but instead they removed it completely! The service manager told me that anything connected to the electrical system would void the warranty. I asked him if that meant that if I installed fog lights, which only connect to the vehicles battery, my warranty would be voided. He said yes, anything connected to the vehicles electrical system would void the warranty. This, of course, is ridiculous. Anyway, the problem persisted. Then they wanted me to bring the car in and leave it (I live 35 miles away from the dealer so I have been taking it in and waiting for it). I took it in last Wed (12/4) and got a report on Wed. late afternoon and Thurs. late afternoon telling me that they had not found the problem. On Mon. the service manager called me in late morning and told me that they had found the problem and that it was in a connector (he gave me the name of the connector, but I didn't catch it) and that by moving it back and forth they could make the problem come and go. Then he told me that he had found a TSB on the problems with that connector and they greased it up and re-installed it and everything was working fine. They continued to test it Mon. and Tues, and this morning (12/11) and it continued to work. I picked it up and drove around for a while making several stops during which I test all functions of the remote with no problems and the TPMS continued to operate. So, apparently the problem is solved. I asked for a copy of the TSB I was told that there was no TSB on this problem!

So, to make this rant relevant to this thread, the point is that this service manager apparently gave me wrong information about the warranty. I mentioned this to the owner and he apparently got a little hot under the collar and never really responded to me about this. I have much more to say about this, but I have already gone on too long. Thanks for listening and I would appreciate any comments.
The "it will void your warranty" lie has been around for years and will continue to be. You just have to make sure you educated and call them on their BS. Having an electrical item installed does not void your warranty in part or in whole. If the electrical part you installed caused the problem then they can deny the warranty repair claim. If they don't seem to get it just let them know you will have the states Attorneys General office get in touch and explain it to them.
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Old 12-19-2013, 10:24 PM   #46
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The "it will void your warranty" lie has been around for years and will continue to be. You just have to make sure you educated and call them on their BS. Having an electrical item installed does not void your warranty in part or in whole. If the electrical part you installed caused the problem then they can deny the warranty repair claim. If they don't seem to get it just let them know you will have the states Attorneys General office get in touch and explain it to them.
Thanks for the response and advice. I could not believe that just hanging something across the battery would have an affect on anything in the rest of the vehicle. I have come to the conclusion that this was a bit of BS from the service mgr. and the dealership owner has not talked to me since I brought it up to him. I don't know if he was mad at me for challenging his SM or if he was mad at the SM because of telling me that. I have contacted the PR and Marketing manager of the dealership, who also happened to be the person I purchased the car from, and told her the story but have not been able to get back to her since to find out what she has to say about the situation. If what the SM told me was the case then there are thousands of GM owners who do not have warranty coverage due to adding CAI, headers, cat-back systems, and lots of other aftermarket items.
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Old 12-23-2013, 02:07 PM   #47
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Thanks for the response and advice. I could not believe that just hanging something across the battery would have an affect on anything in the rest of the vehicle. I have come to the conclusion that this was a bit of BS from the service mgr. and the dealership owner has not talked to me since I brought it up to him. I don't know if he was mad at me for challenging his SM or if he was mad at the SM because of telling me that. I have contacted the PR and Marketing manager of the dealership, who also happened to be the person I purchased the car from, and told her the story but have not been able to get back to her since to find out what she has to say about the situation. If what the SM told me was the case then there are thousands of GM owners who do not have warranty coverage due to adding CAI, headers, cat-back systems, and lots of other aftermarket items.
No problem. GM also has customer service reps here on the forum. You might try contacting them as well. One of them posted on the first page of this thread.
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Old 12-31-2013, 03:36 PM   #48
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I took the time to read this. Found it extremely helpful. I found myself a mod friendly dealership which happens to be the one I bought my camaro from. Thats the key. Thanks for this info!
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Old 01-02-2014, 10:28 AM   #49
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I took the time to read this. Found it extremely helpful. I found myself a mod friendly dealership which happens to be the one I bought my camaro from. Thats the key. Thanks for this info!
Couldn't agree more. Glad this thread was helpful.
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Old 01-02-2014, 11:46 AM   #50
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Very good information. But what I read elsewhere is that just having a tune automatically voids all warranties. I'm confused as I thought a tune actually enhances the engine overall. What in a tune would actually cause damage that wouldn't have happened with no tune?

P.S. Chase thanks for the fittings and braded hoses for the catch can, I ordered a couple of months back, they look great.
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