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Old 10-30-2013, 02:26 PM   #26
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Quote:
Originally Posted by 06x6spdGTO View Post
BINGO!?!

More like fail!

Lets put it in Maryland speed terms,

I buy an alternator from autozone with warranty, A shop installs it for 2 hrs labor.. Once installed they fire the car up only to find out the alternator has a bent shaft!!

They call and tell me the BRAND NEW alternator I gave them to put on has a bent shaft and they have removed it for me to return to Autozone.. I take it back to them expecting a FULL refund of their defective POS only to have them give me a center shaft to replace the bent one in my Brand New Unit I purchased 2 months ago...

Now my shop has to spend extra time not only removing and installing 2 alternators but now they get the liberty of replacing the bent shaft too...

Would any of you go to AutoZone and buy an alternator again if that was the case???!?!
Because that is how every auto parts warranty is handled?

You are the customer..your money makes the decisions. Read the warranty before you buy. If you don't like it, don't buy.

I am willing to bet however if you only want to buy parts where they pay your labor costs for a warranty claim you will be sitting around with a broken down car for a while.

I do think it is wrong to buy a product where the warranty info is readily available up front, then then bash the company when something happens because you don't think it goes far enough.

Yes your situation sucks..but it is part of the game.
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Old 10-30-2013, 02:51 PM   #27
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Quote:
Originally Posted by 06x6spdGTO View Post
BINGO!?!

More like fail!

Lets put it in Maryland speed terms,

I buy an alternator from autozone with warranty, A shop installs it for 2 hrs labor.. Once installed they fire the car up only to find out the alternator has a bent shaft!!

They call and tell me the BRAND NEW alternator I gave them to put on has a bent shaft and they have removed it for me to return to Autozone.. I take it back to them expecting a FULL refund of their defective POS only to have them give me a center shaft to replace the bent one in my Brand New Unit I purchased 2 months ago...

Now my shop has to spend extra time not only removing and installing 2 alternators but now they get the liberty of replacing the bent shaft too...

Would any of you go to AutoZone and buy an alternator again if that was the case???!?!
Quote:
Originally Posted by 06x6spdGTO View Post
I'm sure if we were talking crate engines and the issue was a bad oil pickup gasket causing a loss in oil pressure... Most engine manufactures would send you a new pickup and O ring and pay for some labor for causing you the grief. Or if your engine was toast due to loss oil pressure after 3100 mile from their defective o ring, replace the motor!!! Not send you a good for nothing oring!!

Point is if this is how Magnuson warrantys their products threw a fine line of Mumbo jumbo Bullshit, ill go Vortech or Procharger.... Make more power and not have some clown mail me a center shaft... Instead send my head unit in and have it back in No time!
That's YOUR educated decision and RIGHT as the consumer.

Quote:
Originally Posted by MarylandSpeed View Post
Because that is how every auto parts warranty is handled?

You are the customer..your money makes the decisions. Read the warranty before you buy. If you don't like it, don't buy.

I am willing to bet however if you only want to buy parts where they pay your labor costs for a warranty claim you will be sitting around with a broken down car for a while.

I do think it is wrong to buy a product where the warranty info is readily available up front, then then bash the company when something happens because you don't think it goes far enough.

Yes your situation sucks..but it is part of the game.
WINNING!

Would you have your fiance sign a pre-nup agreement...then after the marriage goes south and a divorce happens....would you give her everything you own....despite the pre-nup? Is she entitled to everthign you own? NO. Didn't think so. The soon to be ex-wifes argument in court cant be..."Well, I agreed to the pre-nup....because I didn't think anything would go wrong....but I still want all his sh*t".

Not going to happen!
BECAUSE THERE WAS AN ESTABLISHED AGREEMENT IN BLACK AND WHITE THAT PROTECTS BOTH SIDES. He agreed to buy the product KNOWING the warranty. The fact that something went wrong is irrelevant to that agreement.
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Old 10-30-2013, 03:11 PM   #28
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Old 10-30-2013, 03:38 PM   #29
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Originally Posted by Diode Dynamics View Post

Its nice for all the members here to see how all of you sponsors have replied. Do you think that any of these membrs feel too comfortably about spending their hard earned money with you when the answer they will get to a problem is " you gotta pay to play". Sucks to see that your vendors just see us as a means to your greedy end.
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Old 10-30-2013, 04:20 PM   #30
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Quote:
Originally Posted by BlownSS View Post
Its nice for all the members here to see how all of you sponsors have replied. Do you think that any of these membrs feel too comfortably about spending their hard earned money with you when the answer they will get to a problem is " you gotta pay to play". Sucks to see that your vendors just see us as a means to your greedy end.
See I think it is greedy to expect a company to give you something you are not entitle to. It's even worse to publically have a temper tantrum because they did not bend. Worst part is, this is not even a matter of them having a bad or strict warranty. No parts manufacturer pays for warranty labor.

If you read most vendors order terms, they state that labor costs are never covered under any circumstance. So while many will not speak up in a thread like this, trust me, if the situation came to pass, don't think they would hesitate to tell you no on labor money.

And yes, you do have to pay to play. As someone who had the stock GM oil pump go up, and had to replace a motor with 3K miles on it, I know it sucks.
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Old 10-30-2013, 04:37 PM   #31
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Quote:
Originally Posted by 06x6spdGTO View Post
Point is if this is how Magnuson warrantys their products threw a fine line of Mumbo jumbo Bullshit, ill go Vortech or Procharger.... Make more power and not have some clown mail me a center shaft... Instead send my head unit in and have it back in No time!
BTW, Vortech has the same warranty terms..actually to a degree they are more strict. I am not a Procharger dealer, but I am trying to find their warranty.

Cliff Notes:

Labor not covered. Must remove the supercharger and send it in for "warranty evaluation" at your cost.

Also you must-

» You must be the original purchaser of the Street Legal Supercharger System.
» You must reside and use the Vortech product within the United States or Canada.
» The supercharger may not have been altered, disassembled, or modified in any way.
» The supercharger drive pulley must not be changed and the original pulley seal must be intact.
» The original Vortech serial number tag must not be removed, altered or replaced.
» You must change the engine oil and oil filter at least every 3,000 miles, using a minimum SH
rated oil or synthetic lubricant, regardless of the vehicle, filter or oil manufacturer's
recommendations for oil change intervals (engine oil-fed, non VTS, non V-3 type units only).
» You must remove, inspect and clean the oil inlet fitting to the supercharger every 12,000 miles
(engine oil-fed, non VTS, non V-3 type units only).
» You must change the supercharger fluid at least every 7,500 miles using only Vortech supplied
lubricating fluid (self-lubricated V-3 type units only)
» You must change the supercharger fluid at least every 30,000 miles using only Vortech
supplied lubricating fluid (self-lubricated VTS type units only)
VORTECH INDIVIDUAL SUPERCHARGERS

And much more.....

http://www.vortechsuperchargers.com/...0-warranty.pdf
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Old 10-30-2013, 04:39 PM   #32
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We go to extraordinary lengths to take care of our customers, and our warranty procedures are very hassle free.

I agree with most of what Mike and Maryland Speed are saying. I've heard good things about Magnusson, and I'm sorry to hear you had issues, but you can't expect the product's manufacturer to cover the costs of an installation. How can they guarantee a shop's work if they didn't perform it themselves?

I understand your frustration, but there's no reason to get mad at the Vendors here on this forum, who work hard every day to make sure you get taken care of.

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Old 10-30-2013, 06:07 PM   #33
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I am just curious if everyone would be of the same opinion if the facts were that the vendor knew of the defect prior to shipment but sent it out anyway because their analysis showed it was more cost effective to worry about potential warranty issues later. Not that I am saying that they actually did know about it mind you.
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Old 10-30-2013, 06:39 PM   #34
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I appreciate all the feedback.....both those for and agaonst my position. I do not want to harm the reputation of any company on this site as I realize that without them, the site would not be what it is. I do however think that my experience should be shared for the benefit of those that may have a similar issue.

HENNESSEY....I'm sorry this was seen by yourself as an attack on you as the original installer.....but I feel that the BUILD quality is outstanding.....there was just a problem with one of the components
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Old 10-30-2013, 06:58 PM   #35
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Quote:
Originally Posted by MarylandSpeed View Post
See I think it is greedy to expect a company to give you something you are not entitle to. It's even worse to publically have a temper tantrum because they did not bend. Worst part is, this is not even a matter of them having a bad or strict warranty. No parts manufacturer pays for warranty labor.

If you read most vendors order terms, they state that labor costs are never covered under any circumstance. So while many will not speak up in a thread like this, trust me, if the situation came to pass, don't think they would hesitate to tell you no on labor money.

And yes, you do have to pay to play. As someone who had the stock GM oil pump go up, and had to replace a motor with 3K miles on it, I know it sucks.
And this is part of the problem, is it wrong to give a warranty or a $200.00 kick to a customer who expierences issue with your product, a known issue at that??

Should Magnuson got snooty with the man on the phone or been A1 class and offered more then 1 alternative. Yes the warranty statement says XXX but no one finds it Cowardly they hide behind a bland warranty statement when the problem is well known!!?!

Maryland speed I hope you treat customers better then following X warranty statements or just answering the phone and directing the consumer to the product vendor.

The OP isn't asking for an $8000.00 check. He's looking for a little help on labor from a faulty product. Be respectful to the man knowing your product had issues and own up to it like a man, don't hide behind some piece of paper.

This is why I prefer to deal with companies like New Era, BTR Racing, RPM Transmissions, Tick Performance, etc.... These guys not only sell well engineered products BUT they actively participate in the LSx community and RACE cars! They take their hard earned money put it into a project and haul it across the country to show case the products at large LSX events and compete! All the while being friendly, approachable, and honest.

Makes Me wonder why GM went with a 4.0L whipple and a 2.9L over magnuson for the COPO???
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Old 10-30-2013, 08:56 PM   #36
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I am just curious if everyone would be of the same opinion if the facts were that the vendor knew of the defect prior to shipment but sent it out anyway because their analysis showed it was more cost effective to worry about potential warranty issues later. Not that I am saying that they actually did know about it mind you.
No one is going to send out knowingly defective products. Last thing a company like Magnacharger wants is people taking off and installing superchargers...it leads to issues like this.

Quote:
Originally Posted by 06x6spdGTO View Post
And this is part of the problem, is it wrong to give a warranty or a $200.00 kick to a customer who expierences issue with your product, a known issue at that??
They gave him a warranty? The defective part was replaced. I like how you say "Just kick a customer $200". When does that happen in a warranty situation? Customer bought the car from someone who bought the kit from Hennessey. Is it really appropriate for Magnacharger to be cutting him checks direct?

GM did not just kick me a few hundred dollars because their defective oil pump (a known issue with TSB's) cost me a $5K motor. They felt bad for me sure...but...they certainly were not going to give money away I was not entitle to. Because I modded my car I sucked it up and dealt with it.


Quote:
Should Magnuson got snooty with the man on the phone or been A1 class and offered more then 1 alternative. Yes the warranty statement says XXX but no one finds it Cowardly they hide behind a bland warranty statement when the problem is well known!!?!
There are two sides to every story. Seeing how the customer ran here immediately I can imagine he was not the most fun on the phone. I have been on the other side of those conversations and they are tough. Customer is asking for compensation they are not entitle to.

The whole "known issue" part has no bearing. That is what a warranty is for. GM has hundreds of "known issues" in the form of TSB's for these cars. GM does not give someone extra special, better than warranty treatment because it is "known".

Quote:
Maryland speed I hope you treat customers better then following X warranty statements or just answering the phone and directing the consumer to the product vendor.

The OP isn't asking for an $8000.00 check. He's looking for a little help on labor from a faulty product. Be respectful to the man knowing your product had issues and own up to it like a man, don't hide behind some piece of paper.
A warranty is basically a contract. It says if this happens, as long as these terms are followed, here is what we will do to fix it. It is there to protect the customer and the manufacturer. I will be honest, if every time someone has a warranty claim, us, or the manufacturer is cutting a several hundred dollar check, everyone will end up paying higher prices.

In terms of how warranty's are handled..they are "manufacturer warranty's". We will help the customer, but the ultimate resolution is under the terms of the warranty that came with the part. We have no power to act on the manufacturer's behalf on a warranty.

You can go quoting companies you think are great...but I promise you, they are not just sending out a few hundred dollars for labor every time someone has a warranty claim.

We have been in business 10 years now, and we treat our customers very good. I am also very up front and don't play games. I have rubbed some people wrong over the years, but most people prefer that over the whole let me grin and take your money approach.
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Old 10-30-2013, 09:28 PM   #37
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Hmmm....

Interesting,

So Maryland speed do you physically warranty out a set of Kooks headers when the EGR port falls off or do you send the customer over too the kooks customer service line??
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Old 10-30-2013, 09:54 PM   #38
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Hmmm....

Interesting,

So Maryland speed do you physically warranty out a set of Kooks headers when the EGR port falls off or do you send the customer over too the kooks customer service line??
With mailorder, you would get them in touch with Kooks. We can't just like call Kooks and be like "send this guy a new set of headers". They have a warranty registration card, and a process the customer goes through. Sometimes they want them back for repair also. Every manufacturer is different, but generally the process is you get the customer in touch with the manufactuer warranty department and facilitate as needed.

You have to keep in mind, this is a very competitive business, and while the parts we sell are expensive..all the vendors here keeps margin down. Most orders you do not make enough to just throw a few hundred for some labor at a customer when there is a warranty issue.
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Old 10-30-2013, 09:57 PM   #39
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Actually, I didn't run right here after talking to magnuson. My phone conversation was about 2 minutes long.......I expressed what the problem was......he had already spoken with the service person at the dealership and he told me that they would not cover any labor. I told him in a calm voice that I thought it was a crappy position for the company to take. .....he said he was sorry and that " this stuff just happens" or something to that effect, I said thank you and that was it. I took 2 days to calm down and started doing research on the known problem which led me back here and I posted what happened. I may not be happy witb the outcome but at least anybody that comes across this problem/post has some 2 sided info to use when deciding where to spend tbeir money. Mine won't be with magnuson ever again..
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Old 10-30-2013, 10:18 PM   #40
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With mailorder, you would get them in touch with Kooks. We can't just like call Kooks and be like "send this guy a new set of headers". They have a warranty registration card, and a process the customer goes through. Sometimes they want them back for repair also. Every manufacturer is different, but generally the process is you get the customer in touch with the manufactuer warranty department and facilitate as needed.

You have to keep in mind, this is a very competitive business, and while the parts we sell are expensive..all the vendors here keeps margin down. Most orders you do not make enough to just throw a few hundred for some labor at a customer when there is a warranty issue.
EXACTLY!!!

So Kooks wouldn't send me an EGR port for me to TIG Weld onto my own primary... They would A: (Send me a New header) or B: (Get my header sent in for Repair)

All the while you would pass the issue onto the manufacture as you are the DEALER or Middle man/Parts store.

So what your intentions are in this thread comparing your modded engine that went out of GM warranty when you modded your personal car vs a MAGNUSON defective valley cover, is beyond me.

I understand you deal the products so your going to take a manufactures side to "Save Face"..

Your agreeing with the treatment of this individual case is less then pleasing!

Is this really what America is like now day??
"The warranty statement protects the consumer and the manufacturer...." BS!! It lets the manufacturer get cheesey employees and cheap Chinese products and have the option to tell the customer to pound sand, all the while racking in a healthy profit.

Problem today is cowards can't own up to mistakes and handle them like they are in a customers shoes. Instead everyone is looking to make a quick buck off someone else's misfortune or hard work.

But I guess ObamaCare is in effect and our country is headed down the drain so let's back bite each other and jump on the middle man over the last piece of whale shit pie!
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Old 10-30-2013, 10:18 PM   #41
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Actually, I didn't run right here after talking to magnuson. My phone conversation was about 2 minutes long.......I expressed what the problem was......he had already spoken with the service person at the dealership and he told me that they would not cover any labor. I told him in a calm voice that I thought it was a crappy position for the company to take. .....he said he was sorry and that " this stuff just happens" or something to that effect, I said thank you and that was it. I took 2 days to calm down and started doing research on the known problem which led me back here and I posted what happened. I may not be happy witb the outcome but at least anybody that comes across this problem/post has some 2 sided info to use when deciding where to spend tbeir money. Mine won't be with magnuson ever again..
I understand you position. My point I keep trying to make however is that this is how the industry is, labor is not covered under warranty. You are deciding not to buy from Magnacharger over something that would not have been covered by any Supercharger manufacturer I know of.
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Old 10-30-2013, 11:42 PM   #42
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If the Warranty covered Parts and Labor on these superchargers that would just drive the price up.

If you have a problem with paying labor on your car when something goes wrong then just start installing the parts yourself or stop modding your car......
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Old 10-31-2013, 07:17 AM   #43
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No one is going to send out knowingly defective products. Last thing a company like Magnacharger wants is people taking off and installing superchargers...it leads to issues like this.
Read the news, shipping out known defective or hazardous products happens all the time (not naming companies, but there are widely know cases involving tires, body armor, magnetic toys, cribs, etc). Companies are ran by people both honest and dishonest, ethical and non ethical. This even happened on this forum with a vendor no longer on here. I work for a place that deals with filing civil suits and returning money to harmed parties. You'd be surpirsed at the lengths people go to when they're desparate.
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Old 10-31-2013, 08:02 AM   #44
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Read the news, shipping out known defective or hazardous products happens all the time (not naming companies, but there are widely know cases involving tires, body armor, magnetic toys, cribs, etc). Companies are ran by people both honest and dishonest, ethical and non ethical. This even happened on this forum with a vendor no longer on here. I work for a place that deals with filing civil suits and returning money to harmed parties. You'd be surpirsed at the lengths people go to when they're desparate.
Exception to the rule....

Over this recession most of those companies were weeded out. It's easier to fail and harder to succeed these days wether you own a pet shop, a bakery or you're an auto parts dealer.

Some are/were too big to fail but those companies that do things right are the ones that made it through. With social media and the overall public knowledge and word of mouth has made it borderline impossible for companies to get away with this and survive for long.

Agreed that there are idiots and bad companies out there "getting away" with things, but in this case.....I just see a sour person throwing Maggie under the bus bc of what happened.

Looks like most of us see it for what it's worth: A company that had a product they sold fail .....and immediately replaced for the consumer at no cost(per their warranty). But to EXPECT them to pay for labor and when they did not......to very publically slay them for upholding their warranty...
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Old 10-31-2013, 11:33 AM   #45
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Just got the car back from the shop. Running great and no oil leak. They replaced the o rings not included with the valley cover from Magnuson and the intake manifold gaskets. After being removed and installed twice, they thought it best to just replace em since they were in there. Just over 700 bucks out the door. While putting everything back together, they cracked both of the supercharger engine covers so now I need to get 2 new ones. They said that they cracked because of the increased heat in the engine bay, they were brittle and "this just happens sometimes" At this point, i am so tired of asking people to take some personal responsibility, i just shut my mouth, handed over my Visa and left. Apparently I am asking too much as a consumer! Wonder how much new ones will cost me.
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Old 10-31-2013, 12:47 PM   #46
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I have mixed feelings about this thread and some of the viewpoints being made, as I truly am familiar with both sides. As someone who takes customer service seriously, I would put myself in the shoes of the customer and probably want to try and do something additional for them to ease their pain. Then on the flip side, I can see where that is a slippery slope, for many of the reasons Maryland Speed discussed which are valid points, and policies are in place for a reason.

I don't think Magnuson technically did anything wrong in this situation, that being said I would have viewed it as an opportunity to make a customer extremely happy who wants to talk about how we helped them out by going above and beyond our policy. Sometimes I view circumstances like this as an opportunity for the most influential advertising available, word of mouth. Like I said, I don't feel they did anything wrong, I just would have chosen to optimize this circumstance and make it into some positive marketing at a relatively low cost by maybe helping out with some labor cost. In the end they followed their policy which you agreed to, but for you OP, of course the situation is not a fun one and I hope it all worked out ok for you.

That's just my .02 cents, probably only worth a penny though
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Old 10-31-2013, 01:17 PM   #47
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Quote:
Originally Posted by Sales @ CAI Inc View Post
I have mixed feelings about this thread and some of the viewpoints being made, as I truly am familiar with both sides. As someone who takes customer service seriously, I would put myself in the shoes of the customer and probably want to try and do something additional for them to ease their pain. Then on the flip side, I can see where that is a slippery slope, for many of the reasons Maryland Speed discussed which are valid points, and policies are in place for a reason.

I don't think Magnuson technically did anything wrong in this situation, that being said I would have viewed it as an opportunity to make a customer extremely happy who wants to talk about how we helped them out by going above and beyond our policy. Sometimes I view circumstances like this as an opportunity for the most influential advertising available, word of mouth. Like I said, I don't feel they did anything wrong, I just would have chosen to optimize this circumstance and make it into some positive marketing at a relatively low cost by maybe helping out with some labor cost. In the end they followed their policy which you agreed to, but for you OP, of course the situation is not a fun one and I hope it all worked out ok for you.

That's just my .02 cents, probably only worth a penny though

Your post is pure GOLD!!

Thank you for being a solid dealer, and doing your best to satisfy a customer! I wish there were more people like yourselves that do the little things to make a positive expierence out of a bad situation'
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Old 10-31-2013, 01:29 PM   #48
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Originally Posted by 06x6spdGTO View Post
Your post is pure GOLD!!

Thank you for being a solid dealer, and doing your best to satisfy a customer! I wish there were more people like yourselves that do the little things to make a positive expierence out of a bad situation'
100% agreed! Well said. well worth 3 cents!
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Old 10-31-2013, 04:26 PM   #49
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Quote:
Originally Posted by Sales @ CAI Inc View Post
I have mixed feelings about this thread and some of the viewpoints being made, as I truly am familiar with both sides. As someone who takes customer service seriously, I would put myself in the shoes of the customer and probably want to try and do something additional for them to ease their pain. Then on the flip side, I can see where that is a slippery slope, for many of the reasons Maryland Speed discussed which are valid points, and policies are in place for a reason.

I don't think Magnuson technically did anything wrong in this situation, that being said I would have viewed it as an opportunity to make a customer extremely happy who wants to talk about how we helped them out by going above and beyond our policy. Sometimes I view circumstances like this as an opportunity for the most influential advertising available, word of mouth. Like I said, I don't feel they did anything wrong, I just would have chosen to optimize this circumstance and make it into some positive marketing at a relatively low cost by maybe helping out with some labor cost. In the end they followed their policy which you agreed to, but for you OP, of course the situation is not a fun one and I hope it all worked out ok for you.

That's just my .02 cents, probably only worth a penny though
I understand this logic to a degree. That said, I have never seen a manufacturer actually do it. Especially not for someone who was not the original purchaser. It certainly would make this situation better for everyone.

The one other issue is people generally are much faster to post complaints, or negative feedback than they are to tell everyone how great you are (unless you ask them).
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Old 11-01-2013, 01:38 AM   #50
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While I don't completely agree with the way the OP did not go to Hennessey, I also empathize with his situation.

Customer service is important and you have to do your best to help a customer when an issue arises. I am personally a 'vendor' in another industry, sell products strictly online, and deal with warranties on a regular basis. When one of my customers has an issue with their product, regardless of the brand, they know or have been told to come to me so that I can assist them with their warranty in any way possible. That doesn't mean, "come to me and I'll give you the manufacturer's phone number or email." It means taking an interest in their issue, contacting my rep or their warranty department on the customer's behalf and using my company's leverage when necessary to assist the customer in getting a satisfactory solution that is fair to both the manufacturer and the customer. That's the least I can do to take care of the people who are purchasing things from my company instead of someone else's.

You build a reputation in any industry. You can be an average company that fulfills orders and sends the customer on their merry way, or you can take an interest in each and every customer and go above and beyond to make sure they come back to you and tell their friends to do the same.
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