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Old 11-01-2013, 08:19 AM   #51
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I would have probably contacted Hennessey first but.........I noticed an oil leak that looked very similar on the floor of my garage to the oil leak that I had fixed last year under a recall warranty for an oil cooler line. I made an appt at the dealership just sure that it was the same thing (because who would have expected the valley to be bad) and after I dropped it off, the called and said that the leak was from the valley cover and they had the supercharger off already and had already contacted Magnuson and Magnuson was sending out the part. At that point I was kinda stuck having them fix it...........That is when I called Magnuson and this all started. Had I had a crystal ball, Im sure it would have gone down differently.
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Old 11-01-2013, 09:03 AM   #52
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Originally Posted by JLE58 View Post
If the Warranty covered Parts and Labor on these superchargers that would just drive the price up.

If you have a problem with paying labor on your car when something goes wrong then just start installing the parts yourself or stop modding your car......
I agree.
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Old 11-01-2013, 10:00 AM   #53
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I agree.
Its not a matter of having a problem with paying for something I break or something that is reg maintenance...its when its somebody else's fault for a known problem. I received a message from a Magnusson rep the other day that states that they did/do know of the problem but unfortunately it is a "no labor" warranty.......
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Old 11-01-2013, 11:00 AM   #54
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Originally Posted by BlownSS View Post
I would have probably contacted Hennessey first but.........I noticed an oil leak that looked very similar on the floor of my garage to the oil leak that I had fixed last year under a recall warranty for an oil cooler line. I made an appt at the dealership just sure that it was the same thing (because who would have expected the valley to be bad) and after I dropped it off, the called and said that the leak was from the valley cover and they had the supercharger off already and had already contacted Magnuson and Magnuson was sending out the part. At that point I was kinda stuck having them fix it...........That is when I called Magnuson and this all started. Had I had a crystal ball, Im sure it would have gone down differently.
Did you authorize the dealer to do any tear down to find your oil leak? I worked as a tech in Chevy dealerships for ten years and if we had to remove any parts to diagnose an oil leak we had to have authorization from the customer before doing so. Typically the service advisor would get a written authorization for maybe a half an hour's labor to see what's up. If it took more than that to find the problem we had to go back to the customer to authorize more. i.e. "We think the leak might be under the supercharger and will have to remove it to be sure. It'll take xx hours labor / parts to do so."

Unless you did authorized them to go that far seem like the dealer might have overstepped their bounds by doing so. Water under the bridge at this point perhaps but maybe some food for thought going forward.
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Old 11-01-2013, 11:24 AM   #55
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Did you authorize the dealer to do any tear down to find your oil leak? I worked as a tech in Chevy dealerships for ten years and if we had to remove any parts to diagnose an oil leak we had to have authorization from the customer before doing so. Typically the service advisor would get a written authorization for maybe a half an hour's labor to see what's up. If it took more than that to find the problem we had to go back to the customer to authorize more. i.e. "We think the leak might be under the supercharger and will have to remove it to be sure. It'll take xx hours labor / parts to do so."

Unless you did authorized them to go that far seem like the dealer might have overstepped their bounds by doing so. Water under the bridge at this point perhaps but maybe some food for thought going forward.

Somedays I wish I didn't know how many people I've been screwed by ( my perception)

But ...no.....I don't remember specifically authorizing them
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Old 11-01-2013, 12:09 PM   #56
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Originally Posted by Retro69 View Post
Did you authorize the dealer to do any tear down to find your oil leak? I worked as a tech in Chevy dealerships for ten years and if we had to remove any parts to diagnose an oil leak we had to have authorization from the customer before doing so. Typically the service advisor would get a written authorization for maybe a half an hour's labor to see what's up. If it took more than that to find the problem we had to go back to the customer to authorize more. i.e. "We think the leak might be under the supercharger and will have to remove it to be sure. It'll take xx hours labor / parts to do so."

Unless you did authorized them to go that far seem like the dealer might have overstepped their bounds by doing so. Water under the bridge at this point perhaps but maybe some food for thought going forward.
Very valid point IMO.....

OP, I'd go down THAT rabbit hole. GM shop itself might be different than an aftermarket entity, though. Check the warranty....
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Old 11-02-2013, 12:33 AM   #57
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Originally Posted by BlownSS View Post
Its not a matter of having a problem with paying for something I break or something that is reg maintenance...its when its somebody else's fault for a known problem. I received a message from a Magnusson rep the other day that states that they did/do know of the problem but unfortunately it is a "no labor" warranty.......
It does suck... but every supercharger company is that way. Some do sell a total powertrain warranty which would have covered labor which you did not have. Sure It's easy for a company to save face and pay for install on something that cost 100-200 dollars but superchargers cost 10X that and an Easy way to be out of business.

Some Companies would not have even sent you the part since you are not the original buyer of the supercharger.

My wife has a 09 yukon SLT that are known to have problems with door lock actuators. The car is less than 5k miles out of the bumper to bumper warranty and I've replaced 2 in the last few months. Does it suck Yes it does but It's just that way it is. Trust me all of us know it sucks I'm sure even Maggie people agree it sucks but if they did it for you they would have to do it for everyone that had a problem. That would be an Easy way to close up shop.
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Old 11-05-2013, 11:15 AM   #58
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Some Companies would not have even sent you the part since you are not the original buyer of the supercharger.

.

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Old 11-06-2013, 10:45 AM   #59
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Your post is pure GOLD!!

Thank you for being a solid dealer, and doing your best to satisfy a customer! I wish there were more people like yourselves that do the little things to make a positive expierence out of a bad situation'
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100% agreed! Well said. well worth 3 cents!
Thanks guys.

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I understand this logic to a degree. That said, I have never seen a manufacturer actually do it. Especially not for someone who was not the original purchaser. It certainly would make this situation better for everyone.

The one other issue is people generally are much faster to post complaints, or negative feedback than they are to tell everyone how great you are (unless you ask them).
I agree. the situation has a few things working against it. No matter which way you slice it the situation is not a fun one for any of the parties to be in.
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Old 11-06-2013, 01:01 PM   #60
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Thanks guys.



I agree. the situation has a few things working against it. No matter which way you slice it the situation is not a fun one for any of the parties to be in.
I bought your product as soon as it was released and it has been a piece of engine jewelry that many have commented on ! However I really know its tru beauty is in the performance it adds! Actually I like em both!
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Old 11-07-2013, 08:22 AM   #61
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I bought your product as soon as it was released and it has been a piece of engine jewelry that many have commented on ! However I really know its tru beauty is in the performance it adds! Actually I like em both!
Did I meet you at that show in Canada 2 years ago? If I remember correctly you had a Chevy Camaro or Chevy racing jacket on? Seems I remember meeting a firefighter from Nebraska and we had talked at the show for awhile?? Weird that I remember that but I do lol.
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Old 11-08-2013, 07:21 AM   #62
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Did I meet you at that show in Canada 2 years ago? If I remember correctly you had a Chevy Camaro or Chevy racing jacket on? Seems I remember meeting a firefighter from Nebraska and we had talked at the show for awhile?? Weird that I remember that but I do lol.
No.....I haven't made it to any of the shows.......however.....you did have a picture of my engine bay on your website for a while!
]
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Old 11-08-2013, 03:54 PM   #63
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My Maggie is weeping oil a the back. Put it on in April, about 1500 miles on it. I think it is coming from the gear case though, maybe a shaft seal as the oil is getting on top of the manifold behind the supercharger.
First thing I am going to do though is call Magnusun and ask them what they would like me to do about it. Right from the start then we will have no misunderstandings. You are asking them to go over what their warranty covers and asking them after the fact.
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Old 11-08-2013, 04:40 PM   #64
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My Maggie is weeping oil a the back. Put it on in April, about 1500 miles on it. I think it is coming from the gear case though, maybe a shaft seal as the oil is getting on top of the manifold behind the supercharger.
First thing I am going to do though is call Magnusun and ask them what they would like me to do about it. Right from the start then we will have no misunderstandings. You are asking them to go over what their warranty covers and asking them after the fact.
Sounds like you have a plan!
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Old 11-13-2013, 07:35 PM   #65
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Funny.......65 replies.........and not one from Magnuson.
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Old 11-13-2013, 10:36 PM   #66
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Funny.......65 replies.........and not one from Magnuson.
What's funny is you continue to beat a dead horse publically for something you simply are not owed. There is nothing to gain for them arguing here.

Did you think you would post here, then keep bumping the thread, they will magically forget their written warranty policy and come here with hat/cash in hand? If so, I really think it is wrong to use the forums to try and extort stuff you are not owed from companies.
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Old 11-14-2013, 07:44 AM   #67
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What's funny is you continue to beat a dead horse publically for something you simply are not owed. There is nothing to gain for them arguing here.

Did you think you would post here, then keep bumping the thread, they will magically forget their written warranty policy and come here with hat/cash in hand? If so, I really think it is wrong to use the forums to try and extort stuff you are not owed from companies.

Im past the "they owe me" part. But i think people around here should be aware of the quality of the vendors that are selling them parts and the customer service that they can expect after the sale. Im done with it unless you have another comment to secure your public allegiance with Magnuson and support of the nationwide epidemic of vendors and retailers passing the buck on responsibility and liability for faulty and sub par products and service.
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Old 11-14-2013, 08:53 AM   #68
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