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Old 11-01-2013, 12:26 PM   #1
nevrenz
 
Drives: 2011 RED Camaro
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Anyone have QA issues with GEN5DIY.. 2nd time for me

I posted a thread a few months ago about my 4 pack guage cluster not working with the GEN5DIY harness i bought. I was going to return it but they said i had to send it back first and pay shipping. I know allot about electronics, wiring, computers, etc so i figured i would take a look at the harness myself. I found that the harness wires were reversed compared to the factory harness so i took apart the connector and repinned the wires the correct way and it worked great.

Well GEN5DIY.COM was happy i figured it out so they gave me $20 discount on my next order. I was satisfied so i ordered a RS to NON RS harness with halos on all the time for the headlights I bought. Well after I installed everything (Plug and Play) I found that the driverside headlight/halo and passengerside driving light didnt work. I checked all the connections to troubleshoot and found everything is plugged in correctly.

I contacted Ofer at GEN5DIY and he forwared my email to Jarod. Jarod replied to send back the harness and they will send me a new one. I asked why cant they send me a new one with prepaid shipping label and Jarod indicated that its company policy to get the old one back for exchange or he can charge my card another $170 for the harness untill they get the old one back.

I said well again i will look at this harness myself to see what i can find. This Camaro gets driven allot and to reverse install would take up to much of my time that i dont really have. So i did. After i took apart the wire loom i found the blue and black wires to be disconnected from the connectors as you can see from the picture and the heat shrink is short exposing some wires.

My question is has anyone else had issues with GEN5DIY? I love thier products and the communications have been good them thus far. Just frustrating the return/exchange process and that both harnesses i bought had issues. Other then that i dont want to bash them in anyway. Their help with intergration in my opinon is awesome.
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Old 11-01-2013, 03:23 PM   #2
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Halo harness - no issues. Looks like someone fell asleep at the wheel on that kit. Sorry man.
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Old 11-01-2013, 03:28 PM   #3
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I only went through the driverside harness and it looks like the wires were not crimped into the metal pins that are in the connectors. White fixing the two wires you see in the picture another one came off easily by lightly pulling on it. Im fixing it so its right. Im going to lightly pull on the wires on the passenger side as well to see if any of the wires come off. If they do ill repair them.
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Old 11-01-2013, 04:11 PM   #4
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Driverside is somewhate repaired. I reused the terminal pins but its not a great connection. I emailed Jarod to see if he can send me new pins for the harness. Also i found the same issue on the passenger side with the highbeam wire and lower driving light. Loose barely crimped.
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Old 11-03-2013, 01:40 AM   #5
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Definetly a QC issue. Hopefully they will make it right for you.

No issues with my RS DRL always on harness. But I completely understand your frustration.
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Old 11-07-2013, 03:48 PM   #6
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Update: After repairing the driverside terminals/harness and high beam issue Im now having issues with the passenger side. I really did get the LEMON harness.

Since i have to drive the Camaro right now everyday for work. GEN5DIY told me to buy another harness and send this defective one back. Looks like I will have to pay full price to order a new harness if dont want to lose driving the car. Then ship this one back once i get the new harness so i can be refunded.
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Old 11-08-2013, 07:06 AM   #7
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We offer two ways to fix this, one is to send back the harness, and will fix it, and send it right back, or buy a new one and we add a shipping label to use for returning the old one, when we get the old one back we refund the replacement order.

P.S. with that said let me say how sorry we are you got a bad one.
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Old 11-08-2013, 09:10 AM   #8
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Since its a DD and he needs the car why not just send him a harness in good faith?
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Old 11-08-2013, 10:03 AM   #9
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Quote:
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Since its a DD and he needs the car why not just send him a harness in good faith?
will you do that? we have parts all over that have never made it back, so when we look at how much we are out, this is the best way to do it.
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Old 11-08-2013, 10:04 AM   #10
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Since its a DD and he needs the car why not just send him a harness in good faith?
Same reason no other company sends parts out on good faith.
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Old 11-08-2013, 10:29 AM   #11
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HAHA I will gladly pay you Tuesday for a hamburger today.
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Old 11-08-2013, 11:13 AM   #12
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Well seeing that he has to fix it himself to make it work I would feel bad for the guy and yes I would send him one if it was me. better yet, get his CC info and send him a new harness and give him 30 days to return the old one. If no return charge his card this way you're covered also.
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Old 11-08-2013, 11:21 AM   #13
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Well seeing that he has to fix it himself to make it work I would feel bad for the guy and yes I would send him one if it was me. better yet, get his CC info and send him a new harness and give him 30 days to return the old one. If no return charge his card this way you're covered also.
That's essentially what Gen5DIY is offering to do - they're even offering to include a return shipping label so the OP can send the old one back.

But it seems that the OP doesn't seem to want to do that.
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Old 11-08-2013, 11:24 AM   #14
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Well so much for trying to help the guy out of a jam.. LOL
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Old 11-08-2013, 02:43 PM   #15
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Well so much for trying to help the guy out of a jam.. LOL
I think what he offered was very fair
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Old 11-08-2013, 02:49 PM   #16
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I think what he offered was very fair
What Gen5DIY offered you mean?
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Old 11-08-2013, 02:49 PM   #17
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That's essentially what Gen5DIY is offering to do - they're even offering to include a return shipping label so the OP can send the old one back.

But it seems that the OP doesn't seem to want to do that.
No they want to charge me the full amount up front to send me a harness and return label. I dont have the money right now to buy another harness at this moment. Im just going to send this one back next week after i get my truck back on the road this weekend.

I understand GEN5DIY position and im not arguing it. My question was if anyone else had issues with Quality Assurance with them since this is the second harness that was sent to me that is bad. LACK of quality. Its wires not complex electronics or anything. The wires were put in the terminals barely crimped. WHO DOES THAT??
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Old 11-08-2013, 02:52 PM   #18
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Same reason no other company sends parts out on good faith.
Im in the IT/electronics business and all Hard drive/motherboard/PC manufactuers that warrenty their parts for my business always send me the part first with a return label. With that said i do have to send it back within 14 days or they will charge my card.. Matter for fact most of the vendors i buy parts for does this.

So some companys do send it out first.
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Old 11-08-2013, 03:03 PM   #19
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No they want to charge me the full amount up front to send me a harness and return label. I dont have the money right now to buy another harness at this moment. Im just going to send this one back next week after i get my truck back on the road this weekend.

I understand GEN5DIY position and im not arguing it. My question was if anyone else had issues with Quality Assurance with them since this is the second harness that was sent to me that is bad. LACK of quality. Its wires not complex electronics or anything. The wires were put in the terminals barely crimped. WHO DOES THAT??
I only been here for about 2 years now. This is the first time that I have heard of any thing going bad that GEN5DIY has sold. I bought a DRL harness from another company and it failed 4 months later. I bought one from GEN5DIY. It fit better and has been ok for 8 months now.
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Old 11-08-2013, 03:06 PM   #20
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I only been here for about 2 years now. This is the first time that I have heard of any thing going bad that GEN5DIY has sold. I bought a DRL harness from another company and it failed 4 months later. I bought one from GEN5DIY. It fit better and has been ok for 8 months now.

Thats great! thats kind of the reason i buy from them. I seen good things with them and i love their products. Only disapointed on both harnesses i received. I want to get the Frameless mirror harness and AMBL light harness but im a little nervous after these two bad harnesses i got. It is what is is. Ill get this RS-non RS harness fixed or replaced and move forward. Hopefully they will take this and do a better job at making sure the pins/wires are seated and crimpped properly and that the wires are not reversed like how it was on the gauge back harness.
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Old 11-08-2013, 03:32 PM   #21
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Everything I bought from Gen5DIY has worked great, my only problem was that the packaging and my halo and drl harness was full of dog hair... and I'm allergic to cats and dogs (but mostly only dog saliva). I let him know and the next package he sent me was free of any dog hair so they do listen to their customers and they'll make it right.
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Old 11-08-2013, 04:49 PM   #22
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Quote:
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No they want to charge me the full amount up front to send me a harness and return label. I dont have the money right now to buy another harness at this moment. Im just going to send this one back next week after i get my truck back on the road this weekend.

I understand GEN5DIY position and im not arguing it. My question was if anyone else had issues with Quality Assurance with them since this is the second harness that was sent to me that is bad. LACK of quality. Its wires not complex electronics or anything. The wires were put in the terminals barely crimped. WHO DOES THAT??
Did you tell Jerad that? If you did i did hear it, before you do anything call us up and talk to me will work something out so you want be down a day.

Hope you get that we sent a lot of parts out in the past and did not get the bad parts back, Ask for me Ofer.
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Old 11-11-2013, 02:09 PM   #23
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No issues here at all

I ordered a full ZL1 front end conversion with harnesses for my SS. I carefully inspected every single component before they were installed and they were really well put together. I've had that for a few months now and have had zero issues.

I'm sorry to hear about your experiences but i think it's just a fluke, man
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Old 11-11-2013, 03:18 PM   #24
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sorry OP for this hassle. i have sold many of Ofer's harnesses, No problems to date.

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Old 11-12-2013, 05:45 PM   #25
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He called and where all set, new harness going out in a day.
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