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Old 12-16-2013, 07:53 PM   #26
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Originally Posted by EarlyApex View Post
I was planning on getting the 1LE permagrin setup in Jan but I have been hearing that people have ordered parts from Peddlers and experiencing long waits and no response from emails. I don't want to order if there is a chance that I could lose my money. Anyone know what's going on?
There is another thread in the vendor feedback session. There is a legal dispute occurring between Pedders Australia which is the parent company and Pedders USA. They most likely got a cease and desist lettter on any business until its resolved.

You can wait a little bit if your timeline allows or you can look at other options. The parts availability will be back once the legal issues get resolved.


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Guys i emailed Pedders Head Office Australia the other day and got this response back from them, to be honest it doesnt look good for anyone that has any orders with pedders usa.

I am sorry to hear of the difficulties you have been having.We are currently involved in a legal situation with the entity that has acted as U.S. distributor.
Unfortunately we cannot assist you at the moment,if you could give me any details of the various attempts you made to contact them, it would be very much appreciated.
We hope to be able to give you more information early in the new year.

Dianne Orders | Accounts Department | Pedders Suspension

Tel +61 3 9706 3500 | Fax +61 3 9706 3355 |
6 Bridge Road Keysborough, Victoria, Australia 3173
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Old 12-16-2013, 08:20 PM   #27
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That would explain the lack of response to emails and such. Sorry to hear that.
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Old 12-16-2013, 09:31 PM   #28
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There is another thread in the vendor feedback session. There is a legal dispute occurring between Pedders Australia which is the parent company and Pedders USA. They most likely got a cease and desist lettter on any business until its resolved.

You can wait a little bit if your timeline allows or you can look at other options. The parts availability will be back once the legal issues get resolved.
I was told that awhile back but didnt want to say. Hope they resolve the issues.
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Old 12-18-2013, 09:28 PM   #29
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I was gonna order the permagrin kit for christmas good thing i didn't
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Old 12-18-2013, 11:53 PM   #30
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The part that I don't understand is why all of the vendors still list Pedders on their websites as available. Nothing says there is a waitlist or backorder. Unless you call them before you order or are reading these threads, you have no idea you order may not get filled...
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Old 12-19-2013, 01:44 AM   #31
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Pedders still in business?

Pfadt Stage 4 here and loving it. No need to wait for Pedders stickers. Pfadt FTW!
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Old 12-19-2013, 01:57 AM   #32
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There is another thread in the vendor feedback session. There is a legal dispute occurring between Pedders Australia which is the parent company and Pedders USA. They most likely got a cease and desist lettter on any business until its resolved.

You can wait a little bit if your timeline allows or you can look at other options. The parts availability will be back once the legal issues get resolved.
I was under the impression that Pedders AU and Pedders USA were the same company. That really sucks if this is the case since Pete is truly a great person. We met at SEMA 2012 Camaro5 dinner party. He was great to talk to and very approachable. Hope everything works out for all parties.
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Old 12-19-2013, 07:25 AM   #33
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I hope they pull through. Nice company that keeps healthy competition in the market.
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Old 12-19-2013, 08:52 AM   #34
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I was under the impression that Pedders AU and Pedders USA were the same company. That really sucks if this is the case since Pete is truly a great person. We met at SEMA 2012 Camaro5 dinner party. He was great to talk to and very approachable. Hope everything works out for all parties.
If I am correct I believe that Pedders USA is the sole national distributor for Pedders AU here in the states, not the same company. I agree about Pete! I have met and talked to him many times! He is always approachable, helpfull, and enthusiastic! Of all the vendors on Camaro5 I would have to say he is one of just a few that are genuinely interested in the sport and in his customers, not just selling bits!
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Old 12-19-2013, 12:49 PM   #35
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I agree about Pete! I have met and talked to him many times! He is always approachable, helpfull, and enthusiastic! Of all the vendors on Camaro5 I would have to say he is one of just a few that are genuinely interested in the sport and in his customers, not just selling bits!
Then why on earth are all his customers left in the dark? How hard would it be to let everyone know what's going on? Why continue to let people order parts that may never ship? Why leave customers with warranty issues hanging in the wind?

There is no excuse for not letting your valued customers know what's up and what's being done to resolve the issue(s).
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Old 12-19-2013, 01:02 PM   #36
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Unless you truly understanding the legal issues Pete is facing, it's pre-mature to draw conclusions about what kind of communications he can or should have with his customers right now, even seemingly innocuous communications. This could be a situation in which he simply cannot communicate with his customers until the legal issue is resolved, regardless of how frustrating it is to Pete and his customers.
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Old 12-19-2013, 01:20 PM   #37
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Unless you truly understanding the legal issues Pete is facing, it's pre-mature to draw conclusions about what kind of communications he can or should have with his customers right now, even seemingly innocuous communications. This could be a situation in which he simply cannot communicate with his customers until the legal issue is resolved, regardless of how frustrating it is to Pete and his customers.
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Old 12-19-2013, 01:27 PM   #38
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yeah, something like that
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Old 12-19-2013, 02:52 PM   #39
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amazing
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Old 12-19-2013, 03:14 PM   #40
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Then why on earth are all his customers left in the dark? How hard would it be to let everyone know what's going on? Why continue to let people order parts that may never ship? Why leave customers with warranty issues hanging in the wind?

There is no excuse for not letting your valued customers know what's up and what's being done to resolve the issue(s).
Good point, but I guess you'll have to ask Pete yourself! That is if you can get ahold of him! LOL! I'm thinking that he may have been given notice not to communicate anything until the legal issues are resolved. We are doing nothing but speculating at this point!
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Old 12-19-2013, 04:11 PM   #41
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Then why on earth are all his customers left in the dark? How hard would it be to let everyone know what's going on?
The only thing I can speculate as to why someone would/could not communicate with the customers is if he's in jail or on the run. It has happened before to people. They just vanish.

If Pedders AU can say something about having a legal situation, then so can Pete. He doesn't have to disclose details, but he CAN state something to the fact that he's having some issues, hold one while we get things resolved, etc., etc.

But because he's incommunicado, my bet is he's not in a place that has internet readily available at the moment or he simply doesn't want to be found.
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Old 12-19-2013, 04:21 PM   #42
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For those who are truly interested and perhaps even need some contact, why not call down-under. Eh Mate?
http://www.pedders.com.au/contact
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Old 12-19-2013, 05:07 PM   #43
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For those who are truly interested and perhaps even need some contact, why not call down-under. Eh Mate?
http://www.pedders.com.au/contact
See post #26 in this thread. It's already been done.
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Old 12-19-2013, 05:08 PM   #44
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See post #26 in this thread. It's already been done.
Great minds think alike. Lazy minds get repeated.
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Old 12-19-2013, 10:45 PM   #45
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glad I found this I have been trying since Nov. 20, to get a response on how to send in Blown XA for rebuild. Like said no answer to emails or calls. no matter what is going on they should post something even if it said they currently were not operating. Now I have to figure out how to get my shock fixed? anyone know where I can get a seal kit and what weight the shock oil is?
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Old 12-19-2013, 11:17 PM   #46
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glad I found this I have been trying since Nov. 20, to get a response on how to send in Blown XA for rebuild. Like said no answer to emails or calls. no matter what is going on they should post something even if it said they currently were not operating. Now I have to figure out how to get my shock fixed? anyone know where I can get a seal kit and what weight the shock oil is?
I dont think they rebuild these, they just send anew shock body that fits into the clevis
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Old 12-20-2013, 12:58 AM   #47
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glad I found this I have been trying since Nov. 20, to get a response on how to send in Blown XA for rebuild. Like said no answer to emails or calls. no matter what is going on they should post something even if it said they currently were not operating. Now I have to figure out how to get my shock fixed? anyone know where I can get a seal kit and what weight the shock oil is?
Contact BC Racing and see if they have a rebuild kit for them. If not, they should be able to service them.
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Old 12-20-2013, 09:40 AM   #48
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Thanks

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Contact BC Racing and see if they have a rebuild kit for them. If not, they should be able to service them.
Thanks for the info, If I would have known I was not going to get support from Pedders I would have went with another vendor guess I got sucked in thought it was a good company with a good product. Less than impressed now. For post before I would send it in for replacement if I knew how to send it and that I would get something back. Car is not much good with only 3 shocks and can't mix with another companies. Pete's name is not even listed in the call directory now so not even sure if he even works there anymore. very frustrating if I knew in a month I could get it replaced I would wait not knowing causes stress
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Old 12-20-2013, 11:25 AM   #49
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I made the decision back in 2009 to go with BMR rather then Pedder's because of the availability of there product. I have no regrets, US made to boot.

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Old 12-20-2013, 01:13 PM   #50
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I made the decision back in 2009 to go with BMR rather then Pedder's because of the availability of there product. I have no regrets, US made to boot.

ABSOLUTELY!!! Me too!!!!
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