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Old 12-20-2013, 09:21 PM   #76
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Quote:
Originally Posted by jhoop302 View Post
To the person who began the "anyone find it a little unusual the OP only has 1 post and just joined? I hate to be skeptical, but to doubt is to learn...."

If you would look on the registry of the 2012 ZL1's, you would see my name listed there. This is an absolutely true story, and just because I am not a techie person and have not joined the social media bandwagon doesn't mean I can't bring a story to people's attention when I have been wronged.

The story is absolutely true. At least from my end. I have my doubts about whether the dealer is telling the truth or not.

As far as pictures go, if someone can tell me how to post them (they are on my wife's laptop, not at an http://) I will be happy to.

By the way, the dealer is located in Georgetown, DE and is the only Chevy dealer in that town. The local paper (Cape Gazette) has been notified. I do not know if a story has been published yet or not--they only publish on Tuesdays and Fridays.

PLEASE--if someone will tell me how to post photos, I will be happy to show you the before and a few afters...

Thanks for all the support from this group even though I am reaching out for the first time. To the skeptics out there, I have absolutely nothing to hide.

If any of you are into first generation Camaros, my name may be familiar. I wrote 6 books on first gens including:
The 1969 Camaro Reference Book
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John R. Hooper

Well I stand corrected sir. Now where are those pics? We can add the pics and the dealership name to the thread dedicated to dealers to say away from.
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Old 12-20-2013, 09:27 PM   #77
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As I wrote earlier, you need to write an explanatory letter and send it to every executive that you can find at GM. I know you will get feedback and at minimum get that dealer punished by GM. Don't waste your time with customer care. They are not decision makers and won't be able to get anything done.
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Old 12-20-2013, 09:36 PM   #78
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RIP 2012 ZL1 #1635 Pt. 5

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Well I stand corrected sir. Now where are those pics? We can add the pics and the dealership name to the thread dedicated to dealers to say away from.
Thank you.

The photos are in an album titled 2012 ZL1 #1635. The name of the dealer has been revealed as 1st State Chevrolet in Georgetown DE (thanks to an astute forum member).

John
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Old 12-20-2013, 09:44 PM   #79
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Why isn't the service writer in jail for grand theft auto?





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Old 12-20-2013, 09:48 PM   #80
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John, I am sorry for your loss. I can tell you this my dealership would, without a doubt make good for their mistake. But I have a personal relationship with my dealership. Btw you are a better man then I am. I'd also be in jail and if the dude that stole my car wasn't in a hospital, then he definitely would be there shortly after I found him. Good luck. Btw shouldn't your insurance act on your behalf and help you with a lawyer. Just a thought. Good luck......
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Old 12-20-2013, 09:54 PM   #81
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Why isn't the service writer in jail for grand theft auto?



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Old 12-20-2013, 09:57 PM   #82
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As a business owner I can tell you this dealer could absolutely be held responsible for the actions of his employee who had off hours access to the facility. He should be going after the employee legally and criminally and the refusal to give info is absolutely what the dealer has been told to do by his legal representative.

You need to lawyer up fast. It won't cost you a thing because a lawyer will take this one and accept payment out of settlement if you desire. I strongly suggest you will get more than a new car out of this if your lawyer handles it well and it will never go to court as long and no one gets to greedy on your end. But you gotta do it fast. No more contact with the dealership or anything directly. Only thru a lawyer. All it takes is for you to sound like you said the wrong thing and it can go the hell on you fast.
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Old 12-20-2013, 10:02 PM   #83
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I'm going to guess the paper you signed to have the dealership service your car has some fine print on it somewhere stating they are not liable for any loss or damages to your vehicle while it's in their possession. That's probably why they're telling you it's not their problem.
Yep, that's probably the angle the dealership wants you to believe, but unfortunately for them, courts don't hold this up when the loss and damages are do to negligence such as this.

Same thing applies for those parking lots with signs up saying "Do not leave valuables in car! We are not responsible for lost or stolen items!" Well, if their employees were stealing them, they are.
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Old 12-20-2013, 10:04 PM   #84
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...I only read the beginning of the first page and the deep end was already full. Talk it out with the dealership manager first. They will sit down with you and try to settle the issue to your satisfaction as best as they can since they are at fault. The regional rep may need to be called in as well. If in the end things are not amicable, then consult an outside source. But first I urge you hear to them out and try to work it out with them.
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Old 12-20-2013, 10:05 PM   #85
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I just remember something similar to this happened to a family I knew growing up. Long story short a baseball incident had dented the hood of the oldest son's newish car. Eagle Talon or something that he had worked hard to get.

So while at the dealership, some yoho decided to joy ride in it to get parts from somewhere, nobody knows why he needed to use someone's car and not a dealer vehicle. But anyway, he wrecked it, the fixed it and didn't tell the owner. When inspecting the car over spray on the tail lights from the repair was found.

In this particular case the guy's dad was a lawyer who's specialty was automobile accidents, on the other side actually, his main client was Chrysler, so he was pretty familiar with what to do. They didn't really get lip from the dealership on that one, it was settled.

So yeah, again, lawyer.
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Old 12-20-2013, 10:05 PM   #86
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Just saw the photographs. Wow! I would think if the dealership was liable the insurance company would cover the attorney fees. The problem is if the employee acted on his own, meaning not on company time, it is between he and you.

I wish you luck.

this does not apply. he grabbed keys from a place that only employees have access too. they (stealership and employee) need to pay for this mans car. This is a total lack of respect to someone else's property.
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Old 12-20-2013, 10:12 PM   #87
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...too many pounds of flesh to be extracted here....way over the top. Center, take a breath everybody, it's a clear cut case of negligence on the dealers part and they are responsible for it despite any anecdotale information or side show venomous postings by the pile on crowd here.
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Old 12-20-2013, 10:15 PM   #88
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...too many pounds of flesh to be extracted here....way over the top. Center, take a breath everybody, it's a clear cut case of negligence on the dealers part and they are responsible for it despite any anecdotale information or side show venomous postings by the pile on crowd here.
Did you not read the thread? The dealer is NOT being cooperative. They won't even give the OP's insurance company their own insurance info.
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Old 12-20-2013, 10:18 PM   #89
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^, dude, follow my advice, it's sound...in the end ...believe half of what you see and none of what you hear <Ben Franklin>.
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Old 12-20-2013, 10:20 PM   #90
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RIP 2012 ZL1 #1635 Pt. 6

Quote:
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Why isn't the service writer in jail for grand theft auto?
The state police said we cannot press charges because the car was not in our possession at the time of the theft. The dealer CAN press charges for "unauthorized use" but has not yet done so.

ALSO, NO paperwork was signed when the vehicle was originally taken in for the paint issues. That was actually the 2nd time the vehicle was in--the first time they buffed it out and actually removed more paint than they fixed.

The dealership does not have one single piece of paper signed by me other than the original bill of sale/sales contract (dated June 25, 2012).

I guess they don't have to worry about that paint problem now...

John
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Old 12-20-2013, 10:23 PM   #91
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No john the paint makes no difference now. But as a business owner I'm require to have theft insurance on my employees. Case close
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Old 12-20-2013, 10:24 PM   #92
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Holy crap. I have now heard it all. Some dealers will do everything short of stealing your first born. I would tend to doubt the OPs story but Ive dealt with service departments like this myself, though not to this degree. Good luck.
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Old 12-20-2013, 10:25 PM   #93
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Well at least this thread has caught traction and not slowing down. That means we aren't letting this go. That dealer better get the hint.
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Old 12-20-2013, 10:27 PM   #94
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This is not the first time this has happened. Get a lawyer to take the case on contingency. If your story is correct you will win on gross negligence alone. The last one of these stories I read the guy ended up with a 3 year newer model car out of the deal plus some cash in his pocket for the trouble. This is why the dealership carries insurance.


Does this not fit this case perfectly?

gross negligence
n. carelessness which is in reckless disregard for the safety or lives of others, and is so great it appears to be a conscious violation of other people's rights to safety. It is more than simple inadvertence, but it is just shy of being intentionally evil. If one has borrowed or contracted to take care of another's property, then gross negligence is the failure to actively take the care one would of his/her own property. If gross negligence is found by the trier of fact (judge or jury), it can result in the award of punitive damages on top of general and special damages.
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Old 12-20-2013, 10:27 PM   #95
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Wow! Sorry to hear this. Some dealers never should be open. I would be furious ! I hope you saved that phone call. Well recorded it.
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Old 12-20-2013, 10:31 PM   #96
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I hope that dealership lose everything.
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Old 12-20-2013, 10:36 PM   #97
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Originally Posted by jhoop302 View Post
The state police said we cannot press charges because the car was not in our possession at the time of the theft. The dealer CAN press charges for "unauthorized use" but has not yet done so.

ALSO, NO paperwork was signed when the vehicle was originally taken in for the paint issues. That was actually the 2nd time the vehicle was in--the first time they buffed it out and actually removed more paint than they fixed.

The dealership does not have one single piece of paper signed by me other than the original bill of sale/sales contract (dated June 25, 2012).

I guess they don't have to worry about that paint problem now...

John
OK, the theft non-issue I get. When cars are taken in for warranty work or service of any kind to the dealership, the owner signs nothing, the record of work is documented by the service writer in house. It is on file with the dealer in the computer. The car did not mysteriously show up for no reason there and get totalled. That's another non-issue. If they are dragging their feet by all means get an attorney. He will write a letter of intent to them for a fee to you, around 200.00 or so. Then, relax and sit back. The dealer has no option other than to make you whole. Otherwise you have grounds for a lawsuit.
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Old 12-20-2013, 10:36 PM   #98
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Now this is pisssing me off. Has the dealer taken action on the service writer? Is he still an employee? alot of times companies will let go, washing their hands so now its a civil case between the driver and the owner. If the vehicle was totaled(dealer insurance is paying) did you have gap insurance or other coverage to cover the differance in loss. If not then thats what you should be pursuing and sueing the dealer towards getting another ZL1. If this only dealer stands behind the heartbeat of america then they should make good, word of mouth travels.
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Old 12-20-2013, 10:43 PM   #99
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WOW....why I always worry when they work on mine, especially when they say "that's one bad boy there"....

hope you get this resolved.
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Old 12-20-2013, 10:46 PM   #100
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Now this is pisssing me off. Has the dealer taken action on the service writer? Is he still an employee? alot of times companies will let go, washing their hands so now its a civil case between the driver and the owner. If the vehicle was totaled(dealer insurance is paying) did you have gap insurance or other coverage to cover the differance in loss. If not then thats what you should be pursuing and sueing the dealer towards getting another ZL1. If this only dealer stands behind the heartbeat of america then they should make good, word of mouth travels.
...good point, gap insurance, that's always a safe and cheap bet to make when purchasing a car.
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