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Old 03-05-2014, 08:50 PM   #18
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Quote:
Originally Posted by mike@vossen View Post
Hi,

The wheels will be replaced with new ones. We are on the phone with Chris now. We will also investigate to see where was the breakdown in communication. We also wil be investigating to see what happened to the wheel(s) in question.

Sorry for your inconvience and please check your PM.

Mike
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Old 03-05-2014, 09:19 PM   #19
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Glad to see this worked out! Props to Vossen!
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Old 03-09-2014, 10:19 PM   #20
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So when are you expecting your replacements?
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Old 03-09-2014, 10:55 PM   #21
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Good to see your issue is resolved, sad to see it had to take a post here to get action...
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Old 03-10-2014, 01:24 PM   #22
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So when are you expecting your replacements?
Within 2 weeks, the one's i needed are back ordered... but they did offer an entirely new set if i didnt want to wait the 2 weeks which was impressive. They are doing there best to make it right.
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Old 03-11-2014, 02:54 AM   #23
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Awesome! I'm sure you will post pics when done! I will be patiently waiting!!!
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Old 03-20-2014, 09:23 PM   #24
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Having the same problem!

Keep us updated. I'm experiencing the same problem with all 4 of my CV3 wheels from Vossen. I've reached out to Diego and he said to contact my sales guy. Hope I don't get the run around you did.
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Old 03-20-2014, 09:27 PM   #25
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Damn...this sucks! I was about to order some too!
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Old 03-21-2014, 09:59 AM   #26
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Originally Posted by Compromis/sed View Post
Keep us updated. I'm experiencing the same problem with all 4 of my CV3 wheels from Vossen. I've reached out to Diego and he said to contact my sales guy. Hope I don't get the run around you did.
Where did you buy your's from?

Keep us updated how it goes for you
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Old 03-21-2014, 10:01 PM   #27
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Wheel Specialist Inc. (WSI) out of Arizona. They used to have a pretty big presence on here. I'll probably reach out to Mike at Vossen.
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Old 04-08-2014, 05:48 PM   #28
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Chis at ForgedWheelSource doesn't stand behind anything he sales, he's a rip off sales man, he screwed me on a set of custom Niche 22", I asked for pictures and he only sent pic's of the rears because they didn't make the fronts with the 2" deep lip I paid for, they came with a 1" lip, he said he didn't want to handle the wheels anymore than he had to, but they were as ordered and they need full payment to ship, well they arrived and were not as ordered and he never even tried to make it right, I wouldn't by a wet paper towel from him and his company it I were any of you, $5,700 and he didn't even try, worthless sales rep.
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Old 04-10-2014, 11:16 PM   #29
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For the record, hardt2788 CV3s were drilled. That is something we do not recommend and it changes the entire structure of the wheel. He was not made aware of this and it wasn't until we investigated did we find this out.

WE STILL ARE GOING TO WARRANTY THE WHEELS.

Sadly the wheels are not in stock which is delaying the process. We are trying our best here so please share the entire story so it doesn't seem like we are entirely at fault or not trying our best to fix this situation.

Thank you
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Old 04-10-2014, 11:45 PM   #30
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BEWARE OF BUYER !BIG TIME!- ForgedWheelSource & Vossen Wheels

Quote:
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What are you talking about "drilled" wheels, i was never informed that i was buying "drilled" wheels that isnt recommended. this is total BS, i want my money back and you can have these things back, not only do i have a defective product, but i also have something that wasnt recommended and "drilled"?????? Are you guys kidding or what, this must be a f'ing joke

this story is going to be shared across every car forum on the internet, this is absolutely absurd, i was annoyed before, now i am completely enraged.

I feel your pain, but vossen are still going to replace your wheels despite being drilled - I think your anger is being directed to vossen when really it should be directed to forgedwheelsource who mis sold you the wheel and has now gone AWOL....to me it looks like Vossen are trying to make it right and as soon as the wheel is in stock you'll have replacements...
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Old 04-11-2014, 09:00 AM   #31
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given your wheel problem may be related to dealer...do you believe that purchasing local (your particular NY area) would have helped you in first contact and issue resolution? Then allowing you to maybe even swap brands...styles...in stock replacements immediately and then the dealer work with the manufacturer directly.

I don't mean no one buy from WS, just if the OP was in FL, would it have been any different?
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Old 04-11-2014, 12:59 PM   #32
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no no...I don't disagree with the "same process" theory. Not in the slightest. I am all for internet / interstate commerce. Supply / Demand makes for less expensive (almost said cheaper) products.

I was just saying that in your case, would you have felt any better if you were looking directly in his eyes across a counter? It would be hard to ignore your inquiry at that point, although not hard to tell you 2 weeks, 2 more weeks, 1 more month just to get you out of his face.

I would think you might have been easier served with wheel swaps...etc. if you did it locally and let the store sort it out with Vossen but you are taken care of on the spot. He may not be currently worried about a New Yorker showing up on his Florida door step....yet.
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Old 04-11-2014, 01:30 PM   #33
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cyber-picketing
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Old 04-11-2014, 01:39 PM   #34
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Glad I got TSWs.
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