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Old 08-21-2014, 02:01 PM   #35
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It sounds like you did your due diligence. Just wait it out.
Ya I suppose I should just leave it at this point, i've provided so much evidence that if PayPal finds in his favor i'm just going to be baffled, i'll never use paypal again if that's the case...
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Old 08-21-2014, 02:10 PM   #36
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Even with that much evidence PayPal will side with the buyer but the fact he waited 20 days may just help u.
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Old 08-21-2014, 02:38 PM   #37
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Even with that much evidence PayPal will side with the buyer but the fact he waited 20 days may just help u.
Let's hope so man, that's past a lot of return policies, even though there wasn't one in my case.... I did it for a reason because people try and pull things like this.
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Old 08-21-2014, 02:42 PM   #38
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One thing I would suggest if something like this ever comes up in the future, is to try and get as much information from him as possible before telling him that he made a mistake. Like asking for his vehicle info, and exactly what he did to install it. Then if things do go south and he files a PP dispute, you can show them that he admitted to installing it incorrectly.
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Old 08-21-2014, 02:44 PM   #39
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I used to sell a lot of PC components on EBay. Because they are considered "sensitive" equipment (i.e. bad install or electrostatic charge can ruin them), I always put a 7-day return policy on them. Everything I've ever sold was personally-used gear, and I knew they worked.

I got burned on the last two sales. One was a CPU that failed after 20 days due to the guy screwing around with voltages, and the last deal was a high-end GPU that failed after 27 days due to only one of two power connectors being plugged in (mis-installation).

Even though I had documentation from the buyers that stated that the items did work beyond the 7 days return period, I lost both cases, even after appeals.

As it's been stated, it's nearly impossible to win a dispute when you're the seller. Good luck to you, but the prognosis isn't good.
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Old 08-21-2014, 02:44 PM   #40
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"No returns" is to keep people selling goods, but as you see Paypal has its own rules (and reality), as well as it's own kangaroo court where they play judge and jury where sellers are guilty until proven innocent.

If it wasn't for the fact I was able to fix and promptly resell my return within their time frames (before the case was closed) I'd never see that money back AND be stuck with a buyer broken return.

Ebay just isn't seller friendly and I've done less and less over the years through them (I have over 500 feedback in 14+ years on eBay fwiw). I'm also trying to sell only new stuff whenever possible so they don't come after ME for their money, they're forwarded to the manufacturer for warranty service/replacement. The used stuff I sell isn't going to kill me financially if someone tries to play games.

Amazon and craigslist are other good alternatives.
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Old 08-21-2014, 02:51 PM   #41
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We stopped PP, and ETSY with other products. It just kinda legalised theft IMO. Built our own website QED :-)
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Old 08-21-2014, 03:03 PM   #42
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One thing I would suggest if something like this ever comes up in the future, is to try and get as much information from him as possible before telling him that he made a mistake. Like asking for his vehicle info, and exactly what he did to install it. Then if things do go south and he files a PP dispute, you can show them that he admitted to installing it incorrectly.
Ya unfortunately the buyer never contacted me, just went straight to paypal and filed a suit.
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Old 08-21-2014, 03:13 PM   #43
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The guy has 5 reviews on his eBay account vs. My 121
... I have 24x the credibility that he has... Can't believe this is happening..
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Old 08-21-2014, 03:47 PM   #44
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PayPal said "if the item was ever installed or alerterd we wouldn't allow a return! I said well that brings this to the table. For him to have claimed the item doesn't turn on he would have had to altered it by getting it reprogrammed and had it installed for him to say it doesn't work. She said I was right and in that case they won't allow a return. Ladies and gents, I believe I won this case. Will update you in a few days.
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Old 08-21-2014, 04:13 PM   #45
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I wonder if it's someone here on the forum?

My buddy was in ur same situation sold a used part supposedly after 30 days buyer said it didn't work he went straight to PayPal my buddy lost his appeal and the guy never sent the item back. PayPal basically gave the middle finger.
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Old 08-21-2014, 04:18 PM   #46
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I wonder if it's someone here on the forum?

My buddy was in ur same situation sold a used part supposedly after 30 days buyer said it didn't work he went straight to PayPal my buddy lost his appeal and the guy never sent the item back. PayPal basically gave the middle finger.
Right, but now the existing case is, in order for the item to be installed, it must be altered, and if it's altered, it's not returnable.
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Old 08-21-2014, 05:35 PM   #47
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Sorry to hear this happened and I hope you win this case.
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Old 08-21-2014, 06:31 PM   #48
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Right, but now the existing case is, in order for the item to be installed, it must be altered, and if it's altered, it's not returnable.
Yup, an obvious angle in your favor. Nice catch!
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Old 08-21-2014, 09:40 PM   #49
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I know this does not address the Paypal charge back, but for your info, if the screen does not power up, the the white wire in the AC connecter is not powering up when the key is turned to the run/start point.
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Old 08-21-2014, 09:42 PM   #50
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I know this does not address the Paypal charge back, but for your info, if the screen does not power up, the the white wire in the AC connecter is not powering up when the key is turned to the run/start point.
I'm staying firm as to the reason isn't because it's broken, but because of improper installation or improper or faulty wires.
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Old 08-21-2014, 10:02 PM   #51
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eBay always protects the buyer. PayPal = eBay. Many sellers on eBay will no longer accept PayPal for this reason. And you will only be able to leave your buyer + feedback while he will be able to leave you negative. I've been burned twice on eBay but earnings keep me using it. Good luck. Wishing you a + transaction.
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