UPDATE: What would you do? - Page 14 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

SOMAR13 · 10-10-2013, 08:48 PM

Getting EXTREMELY frustrated with our situation now. Our Shop Manager called us today to tell us that in order to get us into a new car they're going to have to go through GM for trade assistance but he does not know how long it will take. We have to go this route because he told us the owner of the dealership doesn't want to do it independently. We were told by the shop manager that he doesn't want to paint a black car because he's not confident that they'll be able to do a perfect job and that his goal is to get us into a new car but he's not sure how it will play out. When we asked what options we had left if GM would not get involved with the trade assistance he told us we'd either have the option to paint the car, not paint the car or bring legal action against GM. We of course told him there's no way we'd agree to getting our whole car painted considering what he has told us doesn't instill confidence that we'll get a good job on the paint job. He stated again he does not want to paint it. This is the same exact manager that confirmed to us that we had a "rare factory defect and it's definitely a manufacturers defect and black is the worst and hardest color to paint."

When we asked the manager if he explained to the owner that he didn't feel comfortable nor wanted to paint the car he told us that the owner really wouldn't care about that because it wasn't his thing (said in so many words). I do not think that the owner was even told that they made promises and did not correctly inform us of all the information before we signed the contracts. We were never told that it would depreciate the value of something we just bought if they couldn't repair the spots and they had to "break the paint". He also said that they would not do a component note for the paint if it were to start to chip or break apart (guaranteeing it past the warranty time frame of 3 years). We were made promises they couldn't keep without all of the information just to make a sale, there were over 4 associates who helped with the sale of the car.

We feel as though the situation was not explained to the owner and if it was, this dealership has no integrity when it comes to wanting to correct the problem in the correct way. We have called GM twice today and we were told that they could "no longer handle the situation further because it's no longer considered a repair and is now a sales problem." This is our second Camaro in 7 months from the same dealership, the first experience was GREAT, this experience is BAD and to be honest with you, I don't think we are EVER going to buy from this dealership or GM again. We expressed our concern that now the process is going to take even longer, we have already had the car for a month and our first payment would be due soon. The Shop Manager told us we needed to still make the payment because he wasn't sure how fast it would take for GM to respond to him and if they'll help us get into a different Camaro.

Tonight we have submitted a complaint to BBB, and tomorrow my wife will be calling her attorney to inform him and make him aware of the situation should we not get a response correctly or they aren't willing to do what is right. When we told the dealership that we didn't want to cut ways and chop this up to a bad experience with them, they tried to insist it wasn't their fault, they'd do what's right and that this was a manufacturers defect, he also said that he would be in the same position we were in and push the issue if he had to deal with these issues and that he wouldn't allow them to repaint his car. We called GM two days ago to inform them of what the manager had said and asked for a call back and GM never called us back either. Right now we feel as though it is BOTH GM and the dealership's fault for not making this correct especially since these were issues that existed at the time of the sell and the misinformation we received from a dealership that was selling their product. We own nothing but GM cars and if this is not handled correctly, we will not own another product from them and I will not recommend them either. This manager made it seem as though it was a done deal and it would be taken care of, now we have no clue how this will play out.

Will keep everyone posted, hopefully they do the right thing.

Casperadub70 · 10-14-2013, 04:52 PM

Sorry i was in California for the weekend. Sis got married.
Ill send you a PM shortly.

Kleeeb · 10-14-2013, 06:42 PM

SOMAR13, any updates? And you too Casper?

Casperadub70 · 10-14-2013, 09:34 PM

They ordered me a new Camaro that should arrive in a few weeks. Now we are trying to get his issue solved

aggieguy13 · 10-14-2013, 09:37 PM

i had to have one of my rims redone because the clear coat failed.
free rental. no deductable, fixed in 2-3 days

Casperadub70 · 10-18-2013, 04:21 PM

Any new info?

kevinw · 10-18-2013, 07:24 PM

i would demand a new car, no if ans, nors or buts. this is a brand new car. alot of money. i woiuld take it back and ask for another new car. i think once its been repainted, it may carry a "stigma" or may depreciate the car. i dont know. i want whats fresh from the factory, shitty paint job from GM or not. the fact you have to have a new car repainted just wouldnt sit well with me. but that is just my opinion

SOMAR13 · 10-18-2013, 10:54 PM

Quote:

Originally Posted by kevinw

i would demand a new car, no if ans, nors or buts. this is a brand new car. alot of money. i woiuld take it back and ask for another new car. i think once its been repainted, it may carry a "stigma" or may depreciate the car. i dont know. i want whats fresh from the factory, shitty paint job from GM or not. the fact you have to have a new car repainted just wouldnt sit well with me. but that is just my opinion

That's exactly what we are pushing for. We meet with the district manager on Tuesday so he look at the car and make a decision. Stay tuned......

SOMAR13 · 10-24-2013, 04:41 PM

So after meeting with the district specialist on Tuesday and him looking over the car. We hear back from the service manager today stating that now the specks in the paint have gone from a "manufacturing defect" to "commercially acceptable". Now are only options are to have the car repainted and depreciate the value or sue GM (his words). Its funny when we were face to face with this guy he led us to believe that he was going to do the right thing and help us get out of the car after he "worked some numbers". So I guess lawyer time.....

Cookie Monster · 10-24-2013, 04:56 PM

Quote:

Originally Posted by SOMAR13

So after meeting with the district specialist on Tuesday and him looking over the car. We hear back from the service manager today stating that now the specks in the paint have gone from a "manufacturing defect" to "commercially acceptable". Now are only options are to have the car repainted and depreciate the value or sue GM (his words). Its funny when we were face to face with this guy he led us to believe that he was going to do the right thing and help us get out of the car after he "worked some numbers". So I guess lawyer time.....

Wow dude, sorry to hear that. I don't think anyone should have to settle for less when purchasing a new vehicle. We all somewhat expect a near perfect/up to par vehicle when purchasing new and that is just plain unexceptable.

guthix · 10-25-2013, 09:27 AM

Quote:

Originally Posted by SOMAR13

So after meeting with the district specialist on Tuesday and him looking over the car. We hear back from the service manager today stating that now the specks in the paint have gone from a "manufacturing defect" to "commercially acceptable". Now are only options are to have the car repainted and depreciate the value or sue GM (his words). Its funny when we were face to face with this guy he led us to believe that he was going to do the right thing and help us get out of the car after he "worked some numbers". So I guess lawyer time.....

thats unbelievable i cant imagine being in that situation, best of luck with your outcome.

kansjfr · 10-25-2013, 02:13 PM

I'm an attorney who has dealt with large corporations, and this result doesn't surprise me at all. It is very disappointing, however. Not only do they not want to do anything that will cost them $, they don't want to set a precedent for others to follow. Your purchase money wasn't defective, the car is. You paid for a new car, and you should get a new car that has all the qualities and attributes of a new car, and that includes perfect paint. Your attorney should look under the consumer protection laws in your state, and unfortunately, it'll probably be a long drawn-out process. You have my sympathy, but they're holding all the cards until you sue their asses. Good luck, and keep us posted.

kansjfr · 10-30-2013, 11:50 PM

So, any updates on this situation? There's alot of us who'd like to keep updated. Thanks.

10-10-2013, 08:48 PM	#183
SOMAR13 Drives: 2014 Black on Black 2SS RS 1LE Join Date: Jul 2013 Location: Waldorf, MD Posts: 22	Not Done Yet Getting EXTREMELY frustrated with our situation now. Our Shop Manager called us today to tell us that in order to get us into a new car they're going to have to go through GM for trade assistance but he does not know how long it will take. We have to go this route because he told us the owner of the dealership doesn't want to do it independently. We were told by the shop manager that he doesn't want to paint a black car because he's not confident that they'll be able to do a perfect job and that his goal is to get us into a new car but he's not sure how it will play out. When we asked what options we had left if GM would not get involved with the trade assistance he told us we'd either have the option to paint the car, not paint the car or bring legal action against GM. We of course told him there's no way we'd agree to getting our whole car painted considering what he has told us doesn't instill confidence that we'll get a good job on the paint job. He stated again he does not want to paint it. This is the same exact manager that confirmed to us that we had a "rare factory defect and it's definitely a manufacturers defect and black is the worst and hardest color to paint." When we asked the manager if he explained to the owner that he didn't feel comfortable nor wanted to paint the car he told us that the owner really wouldn't care about that because it wasn't his thing (said in so many words). I do not think that the owner was even told that they made promises and did not correctly inform us of all the information before we signed the contracts. We were never told that it would depreciate the value of something we just bought if they couldn't repair the spots and they had to "break the paint". He also said that they would not do a component note for the paint if it were to start to chip or break apart (guaranteeing it past the warranty time frame of 3 years). We were made promises they couldn't keep without all of the information just to make a sale, there were over 4 associates who helped with the sale of the car. We feel as though the situation was not explained to the owner and if it was, this dealership has no integrity when it comes to wanting to correct the problem in the correct way. We have called GM twice today and we were told that they could "no longer handle the situation further because it's no longer considered a repair and is now a sales problem." This is our second Camaro in 7 months from the same dealership, the first experience was GREAT, this experience is BAD and to be honest with you, I don't think we are EVER going to buy from this dealership or GM again. We expressed our concern that now the process is going to take even longer, we have already had the car for a month and our first payment would be due soon. The Shop Manager told us we needed to still make the payment because he wasn't sure how fast it would take for GM to respond to him and if they'll help us get into a different Camaro. Tonight we have submitted a complaint to BBB, and tomorrow my wife will be calling her attorney to inform him and make him aware of the situation should we not get a response correctly or they aren't willing to do what is right. When we told the dealership that we didn't want to cut ways and chop this up to a bad experience with them, they tried to insist it wasn't their fault, they'd do what's right and that this was a manufacturers defect, he also said that he would be in the same position we were in and push the issue if he had to deal with these issues and that he wouldn't allow them to repaint his car. We called GM two days ago to inform them of what the manager had said and asked for a call back and GM never called us back either. Right now we feel as though it is BOTH GM and the dealership's fault for not making this correct especially since these were issues that existed at the time of the sell and the misinformation we received from a dealership that was selling their product. We own nothing but GM cars and if this is not handled correctly, we will not own another product from them and I will not recommend them either. This manager made it seem as though it was a done deal and it would be taken care of, now we have no clue how this will play out. Will keep everyone posted, hopefully they do the right thing.

10-14-2013, 04:52 PM	#184
Casperadub70 Drives: 2014 1LE Camaro, 95 Z28 Camaro Join Date: Jun 2011 Location: America Posts: 940	Sorry i was in California for the weekend. Sis got married. Ill send you a PM shortly. __________________ 2014 1LE 2SS Camaro Recaro seats, Custom Cam, Kooks LT headers, CAI intake, Z/28 Spoiler, Z/28 Belly Pan, Z/28 Brake Air Ducts, Stainless Steel breaklines, BMR Toe Rods and Trailing Arms resulting in 482.49 RWHP

10-14-2013, 06:42 PM	#185
Kleeeb Drives: 2014 Red Hot 1LT/RS Join Date: May 2013 Location: College Station, TX Posts: 1,801	SOMAR13, any updates? And you too Casper? __________________

10-14-2013, 09:34 PM	#186
Casperadub70 Drives: 2014 1LE Camaro, 95 Z28 Camaro Join Date: Jun 2011 Location: America Posts: 940	They ordered me a new Camaro that should arrive in a few weeks. Now we are trying to get his issue solved __________________ 2014 1LE 2SS Camaro Recaro seats, Custom Cam, Kooks LT headers, CAI intake, Z/28 Spoiler, Z/28 Belly Pan, Z/28 Brake Air Ducts, Stainless Steel breaklines, BMR Toe Rods and Trailing Arms resulting in 482.49 RWHP

10-14-2013, 09:37 PM	#187
aggieguy13 Drives: 2013 SS/RS VR 1LE Join Date: Jun 2013 Location: MCKINNEY,TX Posts: 1,278 View My Garage	i had to have one of my rims redone because the clear coat failed. free rental. no deductable, fixed in 2-3 days __________________ 2013 SS/RS 1LE VR-Backup System, SOLO Perforsance HF Cats, Muffler Delete, BBK Off-road X-pipe 2002 35th Aniversary SLP SS-Sold

10-18-2013, 04:21 PM	#188
Casperadub70 Drives: 2014 1LE Camaro, 95 Z28 Camaro Join Date: Jun 2011 Location: America Posts: 940	Any new info? __________________ 2014 1LE 2SS Camaro Recaro seats, Custom Cam, Kooks LT headers, CAI intake, Z/28 Spoiler, Z/28 Belly Pan, Z/28 Brake Air Ducts, Stainless Steel breaklines, BMR Toe Rods and Trailing Arms resulting in 482.49 RWHP

10-18-2013, 07:24 PM	#189
kevinw Drives: 2013 Black 2 LT vert Join Date: Jul 2013 Location: kansas city Posts: 1,765	i would demand a new car, no if ans, nors or buts. this is a brand new car. alot of money. i woiuld take it back and ask for another new car. i think once its been repainted, it may carry a "stigma" or may depreciate the car. i dont know. i want whats fresh from the factory, shitty paint job from GM or not. the fact you have to have a new car repainted just wouldnt sit well with me. but that is just my opinion

10-24-2013, 04:41 PM	#191
SOMAR13 Drives: 2014 Black on Black 2SS RS 1LE Join Date: Jul 2013 Location: Waldorf, MD Posts: 22	So after meeting with the district specialist on Tuesday and him looking over the car. We hear back from the service manager today stating that now the specks in the paint have gone from a "manufacturing defect" to "commercially acceptable". Now are only options are to have the car repainted and depreciate the value or sue GM (his words). Its funny when we were face to face with this guy he led us to believe that he was going to do the right thing and help us get out of the car after he "worked some numbers". So I guess lawyer time.....

10-25-2013, 02:13 PM	#194
kansjfr Drives: 2013 2SS 1LE Join Date: Apr 2013 Location: Coffeyville, KS Posts: 131	I'm an attorney who has dealt with large corporations, and this result doesn't surprise me at all. It is very disappointing, however. Not only do they not want to do anything that will cost them $, they don't want to set a precedent for others to follow. Your purchase money wasn't defective, the car is. You paid for a new car, and you should get a new car that has all the qualities and attributes of a new car, and that includes perfect paint. Your attorney should look under the consumer protection laws in your state, and unfortunately, it'll probably be a long drawn-out process. You have my sympathy, but they're holding all the cards until you sue their asses. Good luck, and keep us posted.

10-30-2013, 11:50 PM	#195
kansjfr Drives: 2013 2SS 1LE Join Date: Apr 2013 Location: Coffeyville, KS Posts: 131	So, any updates on this situation? There's alot of us who'd like to keep updated. Thanks.