Can Chevy give me my stage code w/o the dealer knowing? - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

manabyte · 05-01-2009, 01:50 PM

I'm at stage 3300 as of 4/30. When I call Chevy's toll free customer service line, they tell me they have to call the dealer. Well I did that once and the dealer called me like a minute later, and he was really pissed. Is there a way I can check my event stage without the dealer knowing?

SIK07GTSTANG · 05-01-2009, 02:36 PM

Who cares if the dealer is pissed, he should be the one inundating you with info about your car. Threaten to cancel your order and I'm sure they'll start updating you.

BL202 · 05-01-2009, 02:39 PM

Quote:

Originally Posted by SIK07GTSTANG

Who cares if the dealer is pissed, he should be the one inundating you with info about your car. Threaten to cancel your order and I'm sure they'll start updating you.

mmarcum · 05-01-2009, 02:43 PM

Everytime I ask the 1-800 number if they can look up my event code/status, they tell me NO, only my dealer can do that; they can't even contact the dealer to get it for me.

TN20 · 05-01-2009, 02:53 PM

I have called the 1-800 number twice. First I got some guy that put me on hold and called production and he came back and gave me the status. Another time I got some girl that didnt want to help and just said they will be in show rooms in June. I then went on to tell her last time I called the person I talked to called their production department and got me a anwser. She then put me on hold and came back with a status saying she called them. lol.

Iwantone2 · 05-01-2009, 03:06 PM

I don't think that threatening to cancel your order will do much. I hate to be devil's advocate, but they could just turn around and say "Okay" and sell the car for over MSRP.

manabyte · 05-01-2009, 03:07 PM

My dealer is doing me a favor though. I'd love to tell him to f-off, but he's giving me more than my car is worth as long as I keep below a certain milage. He even asked me to call him if I get close to going over the milage limit needed for him to give me the trade in amount so he could give me a loaner until the car arrives. Plus I don't want to start back to 1000. What do you guys suggest? He said the system only updates on Thursdays.

themossman · 05-01-2009, 03:17 PM

OK...mines a little a different...

a couple of weeks ago the 800 number told me I had a TPW of 4/18

I followed up with my dealer yesterday and was told that I was still at 3000 and did not have an estimated production week.

So....who's right and who's wrong?

Motivation on the customer service side is to 'get me off the phone' as quick as possible...and in a good mood.

Motivation on the dealer side...that's a bit harder to figure out...

So...I sit confused.

bluch · 05-01-2009, 03:22 PM

i heard they wernt giving TPWs anymore?

manabyte · 05-01-2009, 04:45 PM

I dont have any date, but it's still torcher waiting.

avol2 · 05-01-2009, 04:47 PM

the 1-800 service wont give you a event code... they can tell you what is happening, but they dont have the event codes... when you get a person you have to ask for Vehicle Order Status... then they will make a call for you to that dept.. but you wont get an event code since that is in workbench.

Blakie06 · 05-01-2009, 04:56 PM

Can someone be kind enough to tell me the whole 1-800 number?

camaroincarolina · 05-01-2009, 05:18 PM

Maybe we should all call the 800 number and just inundate them with phone calls from all of us pre-orders and see if that makes a difference to GM? Is anybody down with that?

FNKNSTN · 05-01-2009, 05:41 PM

Quote:

Originally Posted by manabyte

I'm at stage 3300 as of 4/30. When I call Chevy's toll free customer service line, they tell me they have to call the dealer. Well I did that once and the dealer called me like a minute later, and he was really pissed. Is there a way I can check my event stage without the dealer knowing?

If we could check the event code on our own, we wouldn't need the dealer haha They're just a middle man, put there to take the money and deliver the car.

05-01-2009, 01:50 PM	#1
manabyte Drives: 2010 1SS Black LS6 Join Date: Apr 2009 Location: Chicago Posts: 27	Can Chevy give me my stage code w/o the dealer knowing? I'm at stage 3300 as of 4/30. When I call Chevy's toll free customer service line, they tell me they have to call the dealer. Well I did that once and the dealer called me like a minute later, and he was really pissed. Is there a way I can check my event stage without the dealer knowing?

05-01-2009, 02:43 PM	#4
mmarcum Drives: 2010 Rally Yellow Camaro SS Join Date: Jan 2009 Location: East TN Posts: 292	Everytime I ask the 1-800 number if they can look up my event code/status, they tell me NO, only my dealer can do that; they can't even contact the dealer to get it for me. __________________ Delivered: Rally Yellow 2SS/RS (LS3) with black interior. Event code 1100 on 1/24 Event code 3000 on 3/24 Event code 3400 on 4/27 Back to event code 3000 on 5/1 Event code 3800 on 5/5 Event code 4B00 on 5/5 Event code 4200 on 5/22 Event code 6000 on 6/3! VIN# 2G1FT1EW6A9107395

05-01-2009, 03:06 PM	#6
Iwantone2 Voice Of The Voiceless Drives: CGM 1SS RS Join Date: Feb 2009 Location: OC Cali Posts: 9,617 View My Garage	I don't think that threatening to cancel your order will do much. I hate to be devil's advocate, but they could just turn around and say "Okay" and sell the car for over MSRP. __________________

05-01-2009, 03:22 PM	#9
bluch OH CANADA! Drives: 2011 RAM 1500 LARAMIE Join Date: Mar 2009 Location: Edmonton, AB, CAN Posts: 3,930 View My Garage	i heard they wernt giving TPWs anymore? __________________ Had to trade in the Camaro for a truck :(, but hopefully I can join the Camaro family again one day

05-01-2009, 04:47 PM	#11
avol2 2G1FT1EWXA9104709 Drives: 2010 Camaro 2SS/RS SIM Join Date: Oct 2008 Location: Steilacoom, WA Posts: 606 View My Garage	the 1-800 service wont give you a event code... they can tell you what is happening, but they dont have the event codes... when you get a person you have to ask for Vehicle Order Status... then they will make a call for you to that dept.. but you wont get an event code since that is in workbench. __________________ My 2010 2SS/RS SIM, LS3 was ordered on 10/13/08 and delivered on 5/9/09! ~~~~~~~~~~~ Julie aka aVOL2 (because I ride a VOLusia Too)

05-01-2009, 02:36 PM	#2
SIK07GTSTANG Team Fordpower Drives: 2007 Mustang GT Join Date: Dec 2008 Location: Purcellville, VA Posts: 344 View My Garage	Who cares if the dealer is pissed, he should be the one inundating you with info about your car. Threaten to cancel your order and I'm sure they'll start updating you.

05-01-2009, 02:53 PM	#5
TN20 Drives: 2010 Chevy Camaro Join Date: Mar 2009 Location: Huntington Beach Posts: 32	I have called the 1-800 number twice. First I got some guy that put me on hold and called production and he came back and gave me the status. Another time I got some girl that didnt want to help and just said they will be in show rooms in June. I then went on to tell her last time I called the person I talked to called their production department and got me a anwser. She then put me on hold and came back with a status saying she called them. lol.

05-01-2009, 03:07 PM	#7
manabyte Drives: 2010 1SS Black LS6 Join Date: Apr 2009 Location: Chicago Posts: 27	My dealer is doing me a favor though. I'd love to tell him to f-off, but he's giving me more than my car is worth as long as I keep below a certain milage. He even asked me to call him if I get close to going over the milage limit needed for him to give me the trade in amount so he could give me a loaner until the car arrives. Plus I don't want to start back to 1000. What do you guys suggest? He said the system only updates on Thursdays.

05-01-2009, 03:17 PM	#8
themossman Apprehensive Optimist Drives: '10 SS/RS SIM Join Date: Sep 2008 Location: JAX Posts: 1,383	OK...mines a little a different... a couple of weeks ago the 800 number told me I had a TPW of 4/18 I followed up with my dealer yesterday and was told that I was still at 3000 and did not have an estimated production week. So....who's right and who's wrong? Motivation on the customer service side is to 'get me off the phone' as quick as possible...and in a good mood. Motivation on the dealer side...that's a bit harder to figure out... So...I sit confused.

05-01-2009, 04:45 PM	#10
manabyte Drives: 2010 1SS Black LS6 Join Date: Apr 2009 Location: Chicago Posts: 27	I dont have any date, but it's still torcher waiting.

05-01-2009, 04:56 PM	#12
Blakie06 Drives: 06 Chevy cobalt LS 06 GS500F Join Date: May 2009 Location: Ohio Posts: 15	Can someone be kind enough to tell me the whole 1-800 number? __________________ 2LT/RS BLACK ON BLACK

05-01-2009, 05:18 PM	#13
camaroincarolina Drives: 1SS Aqua Blue Metallic Join Date: Apr 2009 Location: SC Posts: 252 View My Garage	Maybe we should all call the 800 number and just inundate them with phone calls from all of us pre-orders and see if that makes a difference to GM? Is anybody down with that?

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