A plea for Warranty Help - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Verio · 10-26-2009, 04:34 PM

Does anyone know how I can escalate a Warranty issue past the District Specialist? I've hit a road block, and I've tried all avenues that I know about. After a 30 minute conversation with the rep, I am so angry it's hard to focus, and I can't think of who to contact next.

If anyone's been following my previous posts, it's due to paint flaking.
http://www.camaro5.com/forums/showthread.php?t=49159

Thanks in Advance.

talwell · 10-26-2009, 04:45 PM

It might help to call the GM consumer hotline - tell them the entire story of your issues to date and the resolution steps that you have taken. If they cannot assist you I am sure that Fbodfather could provide some level of assistance.

Verio · 10-26-2009, 04:51 PM

Quote:

Originally Posted by talwell

It might help to call the GM consumer hotline - tell them the entire story of your issues to date and the resolution steps that you have taken. If they cannot assist you I am sure that Fbodfather could provide some level of assistance.

This is what I did. That's how the District Specialist was involved.

OUR72GTO · 10-26-2009, 05:10 PM

GO TO THE TOP............. get the email for Fritz.

He said the new focus of the new company was the customer.

Verio · 10-26-2009, 05:48 PM

Quote:

Originally Posted by OUR72GTO

GO TO THE TOP............. get the email for Fritz.

He said the new focus of the new company was the customer.

If anyone has this info, I have no problem taking it to the top...

RoyalKev · 10-26-2009, 05:50 PM

What color is your camaro?

Verio · 10-26-2009, 05:53 PM

Quote:

Originally Posted by RoyalKev

What color is your camaro?

Inferno Orange Metallic.

It's not exclusive to my color type, if you peruse the Warranty forum, there are multiple others with the issue, that are covered under warranty.

RoyalKev · 10-26-2009, 05:58 PM

Thats really annoying, My transmission hit the bucket last night and I was so scared they were going to deny my warranty for some dumb reason I couldnt sleep all night. They approved it though.

Number 3 · 10-26-2009, 05:59 PM

Do you have an Service Request (SR) Number?

If not, call Customer Service at 1-800-508-3060 and review the issue.

If you do have one, please PM me with the SR Number, your name and a contact phone number.

I have an internal form I can now submit with that information that escalates warranty issues.

Verio · 10-26-2009, 06:00 PM

Quote:

Originally Posted by Number 3

Do you have an Service Request (SR) Number?

If not, call Customer Service at 1-800-508-3060 and review the issue.

If you do have one, please PM me with the SR Number, your name and a contact phone number.

I have an internal form I can now submit with that information that escalates warranty issues.

Thanks. I'll get the SR number in the morning (It's on my desk at work).

Thanks again!

ffrcobra_65 · 10-26-2009, 06:02 PM

Verio, I have followed your thread about this and it is unfortunate that GM is taking the "we don't really care" stance on this. I can't understand why GM would put the blame on the dealer and claim that you and/or the dealer should have caught the paint defect during the PDI. How the heck is anyone supposed to know when the paint is going to start peeling off after a successful PDI and delivery? and yours is not the only case about peeling paint.
If I was in your shoes, I would get an repair estimate from a reputable paint shop and take the dealer/GM to small claims court. Let them know this and they just might change tone.

Verio · 10-26-2009, 06:05 PM

Quote:

Originally Posted by ffrcobra_65

Verio, I have followed your thread about this and it is unfortunate that GM is taking the "we don't really care" stance on this. I can't understand why GM would put the blame on the dealer and claim that you and/or the dealer should have caught the paint defect during the PDI. How the heck is anyone supposed to know when the paint is going to start peeling off after a successful PDI and delivery? and yours is not the only case about peeling paint.
If I was in your shoes, I would get an repair estimate from a reputable paint shop and take the dealer/GM to small claims court. Let them know this and they just might change tone.

Working for a pretty large corporation myself, I know how things can go sometimes... and that's why I'm not ready to get a torch and pitchfork yet.

I keep thinking to myself that possibly, they just don't have all the info, and I'm trying to give the folks the benefit... but it's becoming more difficult by the day/week.

I'm pretty darn sure that if they just looked at the paint issue, they'd agree it needs to be repaired. The problem is getting the rep to actually drive to the dealership to look at my car :(

.... I mean hell, it's not even that bad... it's the principle though. It should be fixed, and it should be fixed in a timely manner. It's not. Now I'm making a mountain out of an ant hill because if it's this dang hard to get paint fixed, imagine a bigger issue.

Hoss · 10-26-2009, 06:06 PM

I haven't seen any pictures....am I missing them?

Number 3 · 10-26-2009, 06:07 PM

Quote:

Originally Posted by Verio

Thanks. I'll get the SR number in the morning (It's on my desk at work).

Thanks again!

PM me from work if you can. If you can't, let me know and I will PM you my email. I can then submit the form via work.

I haven't tried this before, but GM has set up a website internally for GM employees to try to assist customers.

10-26-2009, 04:34 PM	#1
Verio Taking it 1 day at a time Drives: 2010 Chevy Camaro 2SS/RS Auto Join Date: Apr 2009 Location: San Antonio, TX Posts: 751 View My Garage	A plea for Warranty Help Does anyone know how I can escalate a Warranty issue past the District Specialist? I've hit a road block, and I've tried all avenues that I know about. After a 30 minute conversation with the rep, I am so angry it's hard to focus, and I can't think of who to contact next. If anyone's been following my previous posts, it's due to paint flaking. http://www.camaro5.com/forums/showthread.php?t=49159 Thanks in Advance. __________________ Order#: NJWGTF 1100, Preliminary order accepted 04/27/2009 6000, Delivered to the customer 07/23/2009 - 3 Months (worth the wait!!)

10-26-2009, 05:10 PM	#4
OUR72GTO 2010 SIM Beige RS 6M Drives: SIM RS 6M 66 Corvair Silverado LTZ Join Date: Oct 2008 Location: Kamloops,British Columbia Posts: 4,677	GO TO THE TOP............. get the email for Fritz. He said the new focus of the new company was the customer. __________________ CAMARO.. 2010 The Heart Beat is back in CHEVROLET Now let's put it back in America

10-26-2009, 05:59 PM	#9
Number 3 Hail to the King baby! Drives: '19 XT4 2.0T & '22 VW Atlas 2.0T Join Date: Dec 2008 Location: Illinois Posts: 12,171 View My Garage	Do you have an Service Request (SR) Number? If not, call Customer Service at 1-800-508-3060 and review the issue. If you do have one, please PM me with the SR Number, your name and a contact phone number. I have an internal form I can now submit with that information that escalates warranty issues. __________________ "Speed, it seems to me, provides the one genuinely modern pleasure." - Aldous Huxley

10-26-2009, 06:06 PM	#13
Hoss Drives: 2004GMC Extended Cab Join Date: Oct 2008 Location: North Texas Posts: 623 View My Garage	I haven't seen any pictures....am I missing them? __________________ 2010 2SS/RS, Black/Black, LS-3, delivered 6/19/09

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10-26-2009, 04:45 PM	#2
talwell Drives: 1969 LS1 Camaro Join Date: Aug 2009 Location: Staten Island Posts: 1,061	It might help to call the GM consumer hotline - tell them the entire story of your issues to date and the resolution steps that you have taken. If they cannot assist you I am sure that Fbodfather could provide some level of assistance.

10-26-2009, 05:50 PM	#6
RoyalKev Drives: 2010 Camaro SS Join Date: Jan 2009 Location: Maryland Posts: 973	What color is your camaro?

10-26-2009, 05:58 PM	#8
RoyalKev Drives: 2010 Camaro SS Join Date: Jan 2009 Location: Maryland Posts: 973	Thats really annoying, My transmission hit the bucket last night and I was so scared they were going to deny my warranty for some dumb reason I couldnt sleep all night. They approved it though.

10-26-2009, 06:02 PM	#11
ffrcobra_65 Account Suspended Drives: SuperCharged 2SS/RS IOM MN6 Join Date: May 2009 Location: CA Posts: 5,094	Verio, I have followed your thread about this and it is unfortunate that GM is taking the "we don't really care" stance on this. I can't understand why GM would put the blame on the dealer and claim that you and/or the dealer should have caught the paint defect during the PDI. How the heck is anyone supposed to know when the paint is going to start peeling off after a successful PDI and delivery? and yours is not the only case about peeling paint. If I was in your shoes, I would get an repair estimate from a reputable paint shop and take the dealer/GM to small claims court. Let them know this and they just might change tone.