Dealer installed swirl marks... - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

SS_Matt · 10-17-2011, 01:37 AM

I'll keep this short since I need to go to bed real soon, but thought I'd get some feedback on how to handle this...

Bought my car out of state, about 3 hours away. Picked it up at night.
Noticed some swirl marks and what was hard to tell what it was at the time on the hood. Almost like a haze thing- they said it'd probably buff out.

Got it in writing that I could take my car and had the hood buffed, and if that didn't fix it- they'd replace the hood with another car on their lot.

After a couple washes I've noticed this car has a few spots where it looks like a rookie in a body shop / detail shop took a buffer to it. There are swirl marks in the size and shape of a rotary or orbital buffer under direct sunlight and under bright lighting like a QT or RaceTrack.

I asked the salesman before I bought it if it had any paint or body work done since I noticed those marks on the hood, but he said no. (I believed him because it was pulled off the truck THAT DAY- there was even some white plastic on the car when I picked it up that had to be removed)

So, with all this being said- what do I do? The hood is easy, sorta... Take time off work, get it professionally buffed, and if that doesn't work take it back to OK and swap hoods. But I noticed a spot like this on the drivers side quarter panel.

Any advice before taking any steps?

papabearcamaro · 10-17-2011, 01:48 AM

When did you take delivery of the car? Was it a dealer trade or straight from the factory?
I think you will be hard pressed to prove the dealership did the damage to the paint and not you or someone else during your time of ownership.
Think it will turn into finger pointing unless you have a really great dealer.

boltmark · 10-17-2011, 07:20 AM

Take it back to the dealer, simple. Don't except something new that has flaws. Simple.

PAUL SS · 10-17-2011, 08:45 AM

I wouldn't let them touch it again, ask for cash compensation.

chilihed · 10-17-2011, 09:09 AM

How much did they charge you for the "custom paint"

rdblan2 · 10-17-2011, 09:12 AM

The longer you wait the easier it is for them to say you did it.

Miraclewhip · 10-17-2011, 09:24 AM

my car arrived, and I watched it come off the truck.

It had 3 circles about the size of a buffer pad on the passenger side.

it has to be from the robots IMO....All 3 of mine polished out quite easily. If you want to make the dealer responsible for a buff job, in hopes they make it shine then do so, or pay to have the car done by a pro yourself.

joeysSS · 10-17-2011, 09:25 AM

Take it back. Honestly I think the paint job sucks on mine and I bought it brand new. Still love the car but it definitely has some issues.

HDRDTD · 10-17-2011, 09:27 AM

FYI, It is common when the car is coming down the line at the plant, that if they spot an imperfection in the paint, a person rub's/buffs it out right there.

That may or may not be what happened with your car.

sschevybear11 · 10-17-2011, 10:33 AM

What color? Take it to a pro body shop. Really think on this one, I had some marks in paint, had them removed and they went thru the clearcoat. I bought a perfect hood on craigslist to replace it, got lucky. there are some real fine scratches, I'm living with them.

BowlingSS · 10-17-2011, 10:54 AM

Take it back to have the dealer fix them or since it is a long drive I would check to see what it would cost for someone local to fix the marks. Let the dealer pay for it.

Bill

SS_Matt · 10-17-2011, 03:49 PM

Thanks guys. To answer some questions I picked the car up September 30th. The dealer knows (may not admit remembering) but they knew I had concern of some markings on at least the hood. Since I have paperwork saying they owe me either it to be buffed out or replaced I should be covered there.
Only problem is after a couple washes and the wax is gone- I've seen it other places. Well, just a bit more on the hood, and the quarter panel.

I just don't know if it is something that needs re-paint or if a professional detailer or body shop can get out.

I don't have a pic of it right now, but can get some up. It looks like what I've read is called hologram. This is what it looks like- only not nearly as bad.

It has to be the right light and angle to see it, but when I do see it, it is very displeasing.

HDRDTD · 10-17-2011, 03:59 PM

So take it to a local body shop or dealer, and get their opinion.

SS_Matt · 10-17-2011, 04:04 PM

Quote:

Originally Posted by HDRDTD

So take it to a local body shop or dealer, and get their opinion.

That's the plan- just wondering everyone else's thoughts on how to handle it with the dealer.

Less than a month into ownership of the car and I'm already close to calling my attorney about my scratched up glass from the tint shop, and finding more paint issues as the coat of wax wears off from the detail job they did prior to picking it up...

10-17-2011, 01:37 AM	#1
SS_Matt permagrin Drives: 2012 LS3 SS/RS Join Date: Aug 2011 Location: Dallas Posts: 1,050	Dealer installed swirl marks... I'll keep this short since I need to go to bed real soon, but thought I'd get some feedback on how to handle this... Bought my car out of state, about 3 hours away. Picked it up at night. Noticed some swirl marks and what was hard to tell what it was at the time on the hood. Almost like a haze thing- they said it'd probably buff out. Got it in writing that I could take my car and had the hood buffed, and if that didn't fix it- they'd replace the hood with another car on their lot. After a couple washes I've noticed this car has a few spots where it looks like a rookie in a body shop / detail shop took a buffer to it. There are swirl marks in the size and shape of a rotary or orbital buffer under direct sunlight and under bright lighting like a QT or RaceTrack. I asked the salesman before I bought it if it had any paint or body work done since I noticed those marks on the hood, but he said no. (I believed him because it was pulled off the truck THAT DAY- there was even some white plastic on the car when I picked it up that had to be removed) So, with all this being said- what do I do? The hood is easy, sorta... Take time off work, get it professionally buffed, and if that doesn't work take it back to OK and swap hoods. But I noticed a spot like this on the drivers side quarter panel. Any advice before taking any steps? __________________ 2012 Black on black SS RS LS3

10-17-2011, 01:48 AM	#2
papabearcamaro Drives: 2012 Chevrolet Silverado 4x4 Z71 Join Date: Dec 2009 Location: WI. Posts: 1,744	When did you take delivery of the car? Was it a dealer trade or straight from the factory? I think you will be hard pressed to prove the dealership did the damage to the paint and not you or someone else during your time of ownership. Think it will turn into finger pointing unless you have a really great dealer. __________________ SOLD(Traded for 2012 Silverado Z71 4x4 and 2012 Sonic Hatch.)...2010 Camaro 1SS/RS/LS3,yellow with House of Kolor Tangerine Pearl rally stripes,manual trans.Hurst short throw shifter,4 pack rally gauges,Roto-Fab air intake,Kooks long tube headers with high-flow cats,Borla S-Type catback exhaust,Comp Cam,PRC ported heads,Maggie with 3.6 pulley and 1:1 cog drive,secondary fuel system with 65lb injectors,ADM digital A/F and Boost gauge,Pfadt trailing arms and subframe bushings.614.25rwhp/566.82rwtq on 8# of boost. 2012 Chevrolet Silverado 1500 EX.Cab 4X4 Z71.

10-17-2011, 08:45 AM	#4
PAUL SS The Mark of Excellence Drives: 2010 ABM 1SS RS LS3 Join Date: Jan 2009 Location: Smallest State in the Union Posts: 8,690 View My Garage	I wouldn't let them touch it again, ask for cash compensation. __________________ BMR, CAI, DynoMax, Elite Eng., Hurst, Jannetty, Clear Image Headers & Hi Flow cats, Jet Hot, LSR, TSW, VMax, Vredestein Last edited by PAUL SS; 10-17-2011 at 11:08 AM.

10-17-2011, 09:09 AM	#5
chilihed Drives: 2010 Hendrick Modified SS #015 Join Date: Sep 2010 Location: Kansas Posts: 63 View My Garage	How much did they charge you for the "custom paint" __________________

10-17-2011, 09:12 AM	#6
rdblan2 Drives: 2SS RS Join Date: Mar 2010 Location: MD Posts: 1,272	The longer you wait the easier it is for them to say you did it. __________________ Livernois 2C cam and tune, LS3 conversion, Roto-Fab intake, Kooks headers, DSS driveshaft and axles, BMR suspension parts, VMax ported throttle body, Whipple blower. (623hp).

10-17-2011, 07:20 AM	#3
boltmark Account Suspended Drives: 2010 2 SS/RS IOM Camaro Join Date: Nov 2010 Location: il Posts: 1,275	Take it back to the dealer, simple. Don't except something new that has flaws. Simple.

10-17-2011, 09:24 AM	#7
Miraclewhip Drives: 2012 BLK / IO / 2SS / RS / Vert Join Date: Jul 2011 Location: Bay Area Posts: 207	my car arrived, and I watched it come off the truck. It had 3 circles about the size of a buffer pad on the passenger side. it has to be from the robots IMO....All 3 of mine polished out quite easily. If you want to make the dealer responsible for a buff job, in hopes they make it shine then do so, or pay to have the car done by a pro yourself.

10-17-2011, 09:25 AM	#8
joeysSS Drives: 2011 Camaro 2SS/RS Join Date: Jun 2011 Location: Edmond, OK Posts: 328	Take it back. Honestly I think the paint job sucks on mine and I bought it brand new. Still love the car but it definitely has some issues. __________________

10-17-2011, 09:27 AM	#9
HDRDTD Drives: 2013 Triple Black ZL1 Vert M6 ECF Join Date: Mar 2011 Location: Trenton, Michigan Posts: 7,047	FYI, It is common when the car is coming down the line at the plant, that if they spot an imperfection in the paint, a person rub's/buffs it out right there. That may or may not be what happened with your car.

10-17-2011, 10:33 AM	#10
sschevybear11 Drives: 2011 Black 1SS Join Date: Jun 2011 Location: moline,il Posts: 504 View My Garage	What color? Take it to a pro body shop. Really think on this one, I had some marks in paint, had them removed and they went thru the clearcoat. I bought a perfect hood on craigslist to replace it, got lucky. there are some real fine scratches, I'm living with them. __________________ 2011 Black 1SS M6 12.75@110.91 bone stock Now: Coated Dynatech LT's/!Cats/Hurst Shifter/Roto-fab/SLP SS badges/JRE 415HP Tune, Scoop & Washer Relocation Bottle,Hurst Stunner 20X9 Wheels, Moroso Catch Can, ASP pulley, Magnaflow X-pipe, GTO remote clutch reservoir 1989 Silver 5.0 Mustang LX Coupe 1999 Pewter Tahoe LT 2011 Blue Camry SE

10-17-2011, 10:54 AM	#11
BowlingSS Camaro Owner Since 1987 Drives: 2011 2SS/RS L99 RJT Join Date: Jun 2006 Location: Lawrenceville, GA Posts: 2,185	Take it back to have the dealer fix them or since it is a long drive I would check to see what it would cost for someone local to fix the marks. Let the dealer pay for it. Bill __________________ 2011 Camaro 2SS/RS L99 RJT CAI, Inc. Cold Air Induction;ADM Scoop Rx Catch Can;Rx Breather;Roto-Fab Washer Container VMax Ported RJT Throttle Body XSPower Headers and XSPower 3" Exhaust System Elite Engineering Tunnel Brace, Gorilla Wheel Lock System; Bear Rotors, Hawk HPS Tinted Windows 35%;EFILive Tune

10-17-2011, 03:49 PM	#12
SS_Matt permagrin Drives: 2012 LS3 SS/RS Join Date: Aug 2011 Location: Dallas Posts: 1,050	Thanks guys. To answer some questions I picked the car up September 30th. The dealer knows (may not admit remembering) but they knew I had concern of some markings on at least the hood. Since I have paperwork saying they owe me either it to be buffed out or replaced I should be covered there. Only problem is after a couple washes and the wax is gone- I've seen it other places. Well, just a bit more on the hood, and the quarter panel. I just don't know if it is something that needs re-paint or if a professional detailer or body shop can get out. I don't have a pic of it right now, but can get some up. It looks like what I've read is called hologram. This is what it looks like- only not nearly as bad. It has to be the right light and angle to see it, but when I do see it, it is very displeasing. __________________ 2012 Black on black SS RS LS3

10-17-2011, 03:59 PM	#13
HDRDTD Drives: 2013 Triple Black ZL1 Vert M6 ECF Join Date: Mar 2011 Location: Trenton, Michigan Posts: 7,047	So take it to a local body shop or dealer, and get their opinion.

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