08-02-2018, 07:35 PM | #15 |
Drives: Tesla M3 LR-AWD [Former 1SS owner] Join Date: Jan 2018
Location: Miami
Posts: 950
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You've been the victim of a crappy dealer. While this may not be a common issue, it certainly isn't the first case of it happening. There MUST be documented repair info that can give a clue. If the dealer doesn't have it (which is possible), other dealers and Chevrolet should. Hell, you can find info on the internet.
Being that it's a safety issue, they should not have released the car before replacing the entire system (rack, sensor, connector etc) if no DTC was found. I'm sure it'll still be cheaper than a lawsuit or having to buy the car back. |
08-02-2018, 07:51 PM | #16 | |
Drives: '17 Camaro 2SS & '99 Camaro Z28 Join Date: Feb 2014
Location: Austin, TX
Posts: 1,841
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Is there anything else I can do about this aside from lemoning it just to wake Chevrolet up a bit? the idea of them ignoring potentially unsafe issues and shunning customers is a bit upsetting. I recorded the conversation I had with customer service, I'll try to release it later to show you all what I mean. |
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08-03-2018, 04:36 AM | #17 | |
Drives: 2SS Hyper Blue Join Date: Jun 2018
Location: N. California
Posts: 234
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2018 Hyper Blue 2SS - SOLD
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08-03-2018, 06:53 AM | #18 |
Drives: 50th SS Convertible Join Date: Jul 2017
Location: Swanton, Ohio
Posts: 103
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I feel awful for you. We spend a lot of money on these cars and a lot of us really try to take care of them. Shouldn't be such an issue to get things like this fixed.
I think this is more of having to deal with a crappy dealer. I had the same issue and they just cleaned the connections and etc. They said one the connections had some corrosion, so maybe that was the issue. However when they gave it back to me they told me that if it happens again they would need to replace the entire steering assembly. Their technician and customer service guy was very matter of the fact about the replacement if it happens again. They didn't seem to be trying to dodge the responsibility. I've had it back for at least 2 weeks and it hasn't happened again, but when if it does I am not expecting the hassles you have received. |
08-03-2018, 06:56 AM | #19 | |
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08-03-2018, 07:17 AM | #20 |
Drives: Former 2016 Camaro 1LT Join Date: Jan 2017
Location: Naples, FL
Posts: 760
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I feel your pain. My (former) Camaro is still at the dealership in queue to get the transmission repaired for the A8 shuddering issue- new torque converter. It's been there 2 weeks, no work done. When done it goes to the Ford dealer- I traded it in.
I loved my Camaro so much, I am so upset about it but did not want this hassle and dealing with a bad tranny now or in the future. I traded it in for a Mustang. I can't say I love the Mustang but at least it is similar to the Camaro but has M/T and does everything it's supposed to so far and if it has no defects, I'll be so happy. I went with another Ford as my other car is Fiesta ST and I have had no issues at all. I will miss my Camaro but will not buy GM again. Best of luck to you!
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2006 C6 Corvette Manual, 2019 Silverado, 1997 Jeep Wrangler
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08-03-2018, 01:11 PM | #21 |
Drives: 2016 Camaro SS Vert. Join Date: Apr 2017
Location: Garden State
Posts: 537
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🍋 LAW!!
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08-03-2018, 02:51 PM | #22 | ||
Drives: 2018 Redline Edition 2SS Join Date: Dec 2014
Location: Mays Landing, NJ
Posts: 778
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Yes, in a perfect world the dealership should be able to do what they need to do to make the customer happy and get the car repaired...but this isn't a perfect world. GM checks parts sent back under a warranty repair and if they find no fault they can and WILL debit the dealership the cost of the part and labor submitted on said warranty claim. That's how the world works, it's not the dealership's fault GM builds shit products at times, they shouldn't have to pay for stuff they can't duplicate. Now, that's where a good writer, manager and tech come in and word things properly, call the right people within TAC or get the district manager involved.
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2018 Redline Edition 2SS- A8, NPP, MRC, Recaro seats, ECS Novi 1500 tuned by EFX, cat deletes, Mighty Mouse Wild CC, GM STB, smoked ZL1 3rd brake light, Xpel XR Black 35% tint all around, Street Scene front splitter, C7 Carbon ZL1 side skirts Drake Muscle Car wicker bill, Adams Polishes Ceramic Coating
2010 Infiniti G37x Sedan for the DD. |
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08-03-2018, 04:05 PM | #23 | |
Drives: Tesla M3 LR-AWD [Former 1SS owner] Join Date: Jan 2018
Location: Miami
Posts: 950
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It is not the type of repair you want a customer testing out on the street. In this situation, I could give two craps about who eats the cost. That's Chevy and the dealer's problem, not mine. There are only so many components that can be at fault, so if no code, and there is proof the issue exists, then replace all parts and call it a day. Anything else is guessing and not addressing the problem. Like you pretty much said in your last sentence, a good dealer with competent people can make it happen and get paid on top of it. |
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08-03-2018, 10:08 PM | #24 |
Drives: 2018 Redline Edition 2SS Join Date: Dec 2014
Location: Mays Landing, NJ
Posts: 778
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I get what you're saying but that's not how the world works. GM sucks, plain and simple. I'll probably never work for them again if/when I get back into the automotive industry. Even with what a I mentioned with good manager, tech etc GM LOVES LOVES LOVES saying no, especially now that they've come out of the bailout and are profitable. I'm not saying you're wrong per se but GM calls the shots, the dealership isn't going to risk thousands of dollars on something they can't duplicate at that time...even though I totally get what you're saying it's not how it works, safety issue or not.
So in closing, GM as a company sucks, if I wasn't a Camaro guy I'd never buy a GM product knowing what I know, knowing how the company operates.
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2018 Redline Edition 2SS- A8, NPP, MRC, Recaro seats, ECS Novi 1500 tuned by EFX, cat deletes, Mighty Mouse Wild CC, GM STB, smoked ZL1 3rd brake light, Xpel XR Black 35% tint all around, Street Scene front splitter, C7 Carbon ZL1 side skirts Drake Muscle Car wicker bill, Adams Polishes Ceramic Coating
2010 Infiniti G37x Sedan for the DD. |
08-03-2018, 11:37 PM | #25 | |||
Drives: X-15 Velocipede Join Date: Mar 2008
Location: SW Florida
Posts: 4,637
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This goes on over and over. GM has had torque sensors failing for more than a decade. Quote:
This is so simple - main power connector or torque sensor. Quote:
It's only steering. Do it by-wire and the heck with dependability. Texas decided the 4 times thing, not the BBB. https://www.txdmv.gov/motorists/cons...tion/lemon-law You can WIN the BBB arbitration case. GM either doesn't show up, or are not prepared - most of the time. Good Luck! Great car, and a great pia!
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Go from the presence of a foolish man, when thou perceivest not in him the lips of knowledge
General Motors ASEP, A.S. Automotive Technology, Telecommunications Specialist, CISCO Network Engineer STANDARD DISCLAIMER camaro5 is furnishing this information "as is". camaro5 does not provide any warranty of the information whatsoever, whether express, implied, or statutory, including, but not limited to, any warranty of merchantability or fitness for a particular purpose or any warranty that the contents of the information will be error-free. |
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08-04-2018, 12:42 AM | #26 |
Drives: Crush ZLE M6 | 2000 Corvette FRC Join Date: Jun 2010
Location: Cencal
Posts: 1,659
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Having a dealership service writer, and manager in your “corner” motivated to help fight the good fight with the shot callers at GM is important. The risk of shitty survey that effects them should be motivation to do all within their means to correct the issue. If we all simply gave 5 stars across the board regardless of our level of satisfaction in a given service visit.....why would they ever be motivated to go the extra mile to convince regional managers, GM etc to rectify your issue?
I’ve worked a job with the same BS survey system. But the possibility of bad surveys kept me hungry to do EVERYTHING I could and more for my customers. |
08-04-2018, 08:39 AM | #27 | |
Drives: Tesla M3 LR-AWD [Former 1SS owner] Join Date: Jan 2018
Location: Miami
Posts: 950
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I won't single out GM, but it's no excuse either. Others have gotten this issue taken care of easily without a hitch, so it starts with the dealer. |
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08-04-2018, 01:33 PM | #28 |
Banned
Drives: Camaro Join Date: Apr 2017
Location: US
Posts: 422
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That 3 strikes! They are out...use the Lemon Law.
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