What's up with Onstar???

[melody301]

Since October I've had to call Onstar 3 times to request my monthly diagnostics because for some reason it isn't being done automatically. Each time I've called they keep putting emphasis on my email account asking has it changed, is the emails going to spam, or have I added their email to my contacts to assure that they're coming through. I KEEP telling them the email isn't an issue because when I log onto the Onstar account the diagnostics hasn't been done at all. If the email was an issue the diagnostics would have still been done but I just wouldn't have received the email. I also told them I've received 3 emails asking for my subscription renewal (although I'm sure it's a seperate email account it's coming from). I just wanted them to know I haven't had a problem with them asking for my money but for 3 months I can't get the service I'm paying for.

I had to call again today (which made the third time) because it wasn't done on the 21st as it should have and the lady said she's sending a forced manual check and that she suggest I change me email address with them . WTF? Has anyone had a problem receiving their monthly diagnostics?

[v6sonoma]

All I know is if you park your car for the winter you wont get one till the next time you start the car. Then You almost immediately get the e-mail. Onstar stays powered for 3 days then shuts down to save the battery.

[PB3]

I'm not too particular on the date but I so get one every month.

[Hired Gun]

I have no problems getting mine. I don't know why your not getting yours.

[melody301]

Originally Posted by v6sonoma

All I know is if you park your car for the winter you wont get one till the next time you start the car. Then You almost immediately get the e-mail. Onstar stays powered for 3 days then shuts down to save the battery.

My car is a dd. The only thing I can think of which I mentioned to the rep is that it's parked in a garage all day from 8-4 and she said that doesn't matter because of the fact that it's driven every day it should still receive a diag signal.

[melody301]

Originally Posted by PB3

I'm not too particular on the date but I so get one every month.

The date I was receiving them was on the same day I purchased the car...the 21st of every month.

[v6sonoma]

Have you tried calling them from the Onstar button? Sometimes they can do a diagnostic. Also maybe if you disconnect the cars battery and wait a bit that might reset the unit.

[melody301]

Originally Posted by v6sonoma

Have you tried calling them from the Onstar button? Sometimes they can do a diagnostic. Also maybe if you disconnect the cars battery and wait a bit that might reset the unit.

The first time it happened I did call them from the Onstar button but I haven't tried the battery disconnect. I'll give that a shot this evening.

[Patfan1987]

Hadn't driven the car in about a month and I didn't get my vehicle diagnostic last week like I should. Drove the car for 30 minutes yesterday and expected to get a vehicle diagnostic from OnStar but I didn't. Will be pressing the blue button asap.

[C586]

I have had my car since september and only recieved 1 from them. Not a big deal because if the check engine light isnt on and its running fine whats the big deal?? Its just another email to delete.

[Smart Line]

Originally Posted by v6sonoma

All I know is if you park your car for the winter you wont get one till the next time you start the car. Then You almost immediately get the e-mail. Onstar stays powered for 3 days then shuts down to save the battery.

Thanks,
learned something new about the camaro today.
I was under the impretion that due to no sat radio in the garage.the onstar would not work either. it was backed up by when i get a chance to take the car out i get the report on my computer when i get back.

Guess i was wrong.....

[camarowa]

Originally Posted by C586

I have had my car since september and only recieved 1 from them. Not a big deal because if the check engine light isnt on and its running fine whats the big deal?? Its just another email to delete.

+1

[heRS]

Mine was driven daily up til Nov. 9 - the Onstar diagnostics shows no November at all, but gives a December average of 21 miles a day inbetween October and December. Whats up with that?

[melody301]

Originally Posted by C586

I have had my car since september and only recieved 1 from them. Not a big deal because if the check engine light isnt on and its running fine whats the big deal?? Its just another email to delete.

The concern I have is that if I'm having issues with it not being able to get a signal for the diagnostics then I'm concerned that in an emergency it may not receive or transmit a signal to Onstar. And the fact that since I pay for the service I expect it to work. Especially at $200-$300 a year.