Convertible SS from hell update....

[Bonanza7]

Originally Posted by bulllett

Got a chuckle out of this one.

I had my "meeting' with the district manager and the GM engineer. Well I checked on the background of said "engineer" (I would have checked before the meeting, but they never gave me any info on him). According to my research, he has a high school diploma.........

Um yeah, that's it. He worked at a VW dealership for 17 years (top title " Shop Foreman"). The only other education was something called "Today's Tec" (http://www.todaystec.com/) from 2009-2010 and after that he started working for GM (but as some sort of sub from Hewlett Packard).

Call him a technician if you like, but an engineer?

This is the kind of lip service you get from GM. Engineer my ass. Sure he seemed like a nice enough guy, but to label him an engineer is just folly. GM loves to just throw around all kinds of labels and titles. But I would consider this to be a misrepresentation of the highest kind.

"Baffle them with bullshit" appears to be their motto.

It has always been their motto. I will lay odds that GM never designed or had anything to do with the convertible. Probably farmed it out to
ASC which is what they did with their previous ragtops,, which were also disasters. They never learn. They should have hired Ford to do the design. They do it right

[evlar]

Good luck, Cactus. I hope GM ends up compensating you for your misery on your lemon. Please keep us posted as some of us maybe next!

[cactuseater]

I definitely did not appreciate the secret meeting. That really pissed me off. There's a new guy running the service department, so Chevy, IMO, took advantage of this opportunity to play ball. Too bad for them. Believe me, I've sent about a dozen emails and made several calls in the past hour. I am torqued.

[brengeek]

Love your sig pic. Sorry for all the hassles.

[SSTOKED]

Originally Posted by themoneypit

... he checked and came back with a paper that stated there is a new re-design in the works and due out soon by GM, but they arent available to order as of yet.....

I was told by my district manager last week that the latest revision is due out on 6/27 (tomorrow). Don't know what that really means with regard to getting them to real people but that's what he told me.

[cactuseater]

Originally Posted by brengeek

Love your sig pic. Sorry for all the hassles.

That thank you letter looks familiar

[Michael Rophone]

Originally Posted by cactuseater

What BS.

I have those "bumps" on both sides. They came pre-installed at the factory.
I looked for them on the list of Options on the Window Sticker, but they're under "Standard Equipment" and included with "Power Convertible Top" on mine.

[brengeek]

Originally Posted by cactuseater

That thank you letter looks familiar

I thought you might like that

[themoneypit]

this is just crap on GM to allow this to happen. the complete replacement top (2nd design) part number 22903697 lists for 3400 bux, wholesales at 2100, so it probably costs a dealer 1500 bux. that is not an "extraordinary" cost in my opinion to fix someones car properly. i have no idea about the newest design coming out, as to what that will cost, etc.

the labor is less to replace an entire assembly, so cost wise, it probably ends up the same in the long run, from a canvas replacement, to a complete assembly replacement. all i know is, when i pick my car up when its done, if it has the old mechanism and just a new canvas, i will be starting my lemon law buy back procedure the same day, and i URGE all of you that have been told "its normal" "we arent going to fix/replace it" etc, to do the same. lets shove these defective verts so far up GMs ass that they start burping rub marks.

[bambam72_1999]

So I just got back from seeing the district service manager about the rub marks on my top. He says rub marks are normal, and wont even consider replacing just the top until the rub marks turn into holes! I said normal for a 40K car? Then I mentioned the whole new mechanism that is out and he said I dont think that will fit this car! R u kidding me??? All this and they know I have a GM case number but he doesnt seem to care. First American car in 10 years and now I remember why!!! What do I do to get this resolved without going through the Lemon Law or getting BBB involved. I really like the car but not all the issues.

[Bonanza7]

Originally Posted by Michael Rophone

I have those "bumps" on both sides. They came pre-installed at the factory.
I looked for them on the list of Options on the Window Sticker, but they're under "Standard Equipment" and included with "Power Convertible Top" on mine.

Bumps and tears...Standard equipment from GM. You must have missed the window sticker addendum...Under Extra incentives to purchase.

[bambam72_1999]

The district service manager called and said he will offer me a letter that says he will stand behind the top until 5yr or 100K, but they are not going to do anything else until it becomes holes. Also, the passenger rear window actuator issue is being resolved like this... I can go on the lot to the new camaro convertibles and cycle the windows up and down and which ever actuator I want, they will take it out of the new car and put my faulty on into a brand new car!!! What is that about???

[Bonanza7]

Originally Posted by cactuseater

LOL...the lemon law attorney I talked to yesterday told me that the new Camaro , besides the Acadia, has the highest lemon law rate right now in the NATION. On the Camaro, it's convertible tops (#1), transmissions, and intake manifolds being the most replaced parts. Then there's the over priced Denali, the sunroof falls on your lap while driving, and the Yukon and Denali that just die for no reason on the freeway and get rear ended. Ouch. Anyhow, GM get's their last chance on mine. Then it's off to court. After yesterday, they lost my business forever.

They don't care. they figure there is a new sucker born every minute, so why worry about the current owners coming back.

[Orange5thGen]

My Dealer fixed mine after 28 days total time....It is awesome now better than new!

I hope your delaer and GM will do you right!