Adaptive Performance scam? - Page 2 - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

jmelchio · 05-31-2010, 07:47 PM

Search the forums. Many members (myself included) had the same experience (no contact, no emails, etc.). After paypal dispute was filed, part was sent. Part looks good, but customer service sucks.

el ess A · 05-31-2010, 08:40 PM

Amazingly, I STILL don't have a clue what was ordered. I'm going to guess a CAGS plug n play? For $12.50 and a lot of hassle, it'd be easier to pay a little more from SLP or some credible place. And can't for the life of me understand why anyone would need one overnight. But that's your choice I guess.

That blurb of customer satisfaction seems to be total BS, huh? Never believe everything you read on the 'net.

Their entire website looks rather shady. I'm not sure you could even buy through them with anything other than paypal anyway. A LEGITIMATE company would offer other means of contact, optional means of payment, return policies, other policies, dispute resolutions, etc.

It's unfortunate, but I guess you're at their mercy now. Here's the rub. They have 30 days after getting your money to ship your item or they MUST offer an extension date for shipping or allow you to opt for a refund. Doesn't really matter if you paid for overnight or not, if they don't have it in stock, you're not getting it until they ship it.

You got rooked, plain and simple. Sad thing is, you paid for overnight shipping to boot.

Buffnshine · 05-31-2010, 08:45 PM

Got my adapter timely and it works great. Very high quality product

ron10 · 05-31-2010, 08:59 PM

thanks for the heads up.

TaylorRyanSS · 05-31-2010, 09:51 PM

got mine 10 days after I ordered

CamaroDreams07 · 05-31-2010, 11:02 PM

Took forever to get mine (4 weeks or something I thnk) I tried to get my money back through Paypal and then in the next couple days it showed up. They don't have a phone number, they don't answer emails, they have NO customer service, but their harness is awesome once you get it.

El Ess X...a little grumpy today are we? He ordered the DRL plug n play harness I'm pretty sure. That's what most poeople have ordered from Adaptive. And, like I said they don't have a phone number. All they give you is an email address, which I'm pretty sure they don't ever open.

OP- hang on for a while, it's worth the wait once you get it. Looks amazing. Just gotta hang in there, I was right where you are a few months ago ranting about them when I was waiting for mine.

131 SS · 06-01-2010, 03:32 AM

They didn't respond to my emails either but I got the harness in about a week and it was everything they said it would be.

Mike

xtreme industries · 06-01-2010, 09:51 AM

i waited 30 days before filing a claim. then that took a couple weeks to process.

BLACK10 · 06-01-2010, 10:09 AM

Quote:

Originally Posted by el ess X

Amazingly, I STILL don't have a clue what was ordered. I'm going to guess a CAGS plug n play? For $12.50 and a lot of hassle, it'd be easier to pay a little more from SLP or some credible place. And can't for the life of me understand why anyone would need one overnight. But that's your choice I guess.

That blurb of customer satisfaction seems to be total BS, huh? Never believe everything you read on the 'net.

Their entire website looks rather shady. I'm not sure you could even buy through them with anything other than paypal anyway. A LEGITIMATE company would offer other means of contact, optional means of payment, return policies, other policies, dispute resolutions, etc.

It's unfortunate, but I guess you're at their mercy now. Here's the rub. They have 30 days after getting your money to ship your item or they MUST offer an extension date for shipping or allow you to opt for a refund. Doesn't really matter if you paid for overnight or not, if they don't have it in stock, you're not getting it until they ship it.

You got rooked, plain and simple. Sad thing is, you paid for overnight shipping to boot.

ur missing the point i think. after reading the other replys from people that ordered from them, they have horrible customer service. it is like stealing if you take someone's money and give them notheing in return...even a simple respone is all a customer needs. i would never treat my customers that way. an email take just a few seconds......

tjd24 · 06-01-2010, 11:00 AM

Amazing how inconsistent some vendors are - I got mine in 10 days back when they first posted them - works great. I agree that they must make them as they receive orders/$$$ - lean inventory... doesn't excuse epecially when overnight shipping is offered...

clg_98ta · 06-02-2010, 12:10 PM

Yeah, I got mine from them back in Jan with no problems. However, I would not order anything from them today - they just have too many issues that they're not addressing.

IMO, there's absolutely no excuse for not answering email from people that send you money.

BumbleBeeSS2009 · 06-11-2010, 03:27 PM

Wow... wish I would've seen this thread earlier or done some more research...

I ordered the DRL harness on Friday 06/04 to go along with the ACC p13w's I ordered the same day - the p13w's were in my mailbox on Tuesday 06/09 - still waiting on the DRL harness... so far I have sent several emails - one to adaptiveperformance@earthlink.net and one to info@adaptiveperformance.com (the earthlink one was listed under the seller information on my paypal receipt the other was from their website) I still have not heard anything back from them

I know its only been a week but after seeing all these posts and hearing stories of people waiting 4 weeks... I'm wondering if I should start the paypal dispute process now...

Camaro 007 · 06-11-2010, 05:51 PM

I too am glad to read this. I ordered the P13W LED's from AAC and they are scheduled to arrive on Tuesday.

I was going to order this DRL harness, but haven't for a couple of reasons. From what I've seen through research there are the following issues:

- Some have mentioned that after 3 weeks or a couple of months in some cases that the diode goes out and causes the fog lights not to work.
- From some additional research I've done, the AAC version can be done at home with the same parts and about a foot of wire total.
- They don't appear to be the greatest company to do business with.

I agree with all of the above comments. I don't care what your selling or how great your product 'might' be. If you don't have respect and common courtesy for your customers, your not going to have customers for very long.

LosXC451 · 06-11-2010, 06:08 PM

Its not a scam I got mine the a couple weeks ago without a problem, just try giving him a call.

05-31-2010, 07:47 PM	#15
jmelchio SSmokinJoe Drives: 2010 SIM 1SS/RS M6 Join Date: Feb 2010 Location: Pittsburgh, North Hills Posts: 568 View My Garage	Search the forums. Many members (myself included) had the same experience (no contact, no emails, etc.). After paypal dispute was filed, part was sent. Part looks good, but customer service sucks. __________________ 1SS/RS Silver with Black Rally Stripes. 35% Tint Roto-Fab CAI SLP Loudmouth II Axleback Hurst Shifter R1Concepts Slotted Rotors Hawk Ceramic Brakepads I drive way too fast to worry about my cholesterol.

05-31-2010, 08:40 PM	#16
el ess A Older Than Dirt Drives: 2010 & 2013 Camaros Join Date: Apr 2010 Location: Aiken, SC Posts: 4,564	Amazingly, I STILL don't have a clue what was ordered. I'm going to guess a CAGS plug n play? For $12.50 and a lot of hassle, it'd be easier to pay a little more from SLP or some credible place. And can't for the life of me understand why anyone would need one overnight. But that's your choice I guess. That blurb of customer satisfaction seems to be total BS, huh? Never believe everything you read on the 'net. Their entire website looks rather shady. I'm not sure you could even buy through them with anything other than paypal anyway. A LEGITIMATE company would offer other means of contact, optional means of payment, return policies, other policies, dispute resolutions, etc. It's unfortunate, but I guess you're at their mercy now. Here's the rub. They have 30 days after getting your money to ship your item or they MUST offer an extension date for shipping or allow you to opt for a refund. Doesn't really matter if you paid for overnight or not, if they don't have it in stock, you're not getting it until they ship it. You got rooked, plain and simple. Sad thing is, you paid for overnight shipping to boot. __________________ 2010 2SS TE, 1 of 822/2013 Camaro ZL1 vert, 1 of 54

05-31-2010, 08:45 PM	#17
Buffnshine So Cal Camaro5 Race Team Drives: '10 SS/RS, '06 HHR, '70 El Camino Join Date: Sep 2009 Location: Huntington Beach, CA Posts: 2,589 View My Garage	Got my adapter timely and it works great. Very high quality product __________________ TEAM L99 - So Cal Camaro5 Race Team #27 9/5/09 Purchased #36962 Black 1SS/RS L99 "E-TCKT" Base Dyno 328hp/341tq @BBK meet Mods to Date: Window Tint 5% & 15%, ACC P13W Lighting, Adaptive DRL Harness, Ghost Armor, Lloyds "SS" Mats, Dash Plaque, Flowmaster Outlaw Exhaust, Drake Front Bowtie Delete, Stealth 3457 Chrome/Mirror Signal Bulbs, Grant Revolutions Steering Wheel, PFADT Sport Springs, Sway Bars, End Links, Trailing Arms, 4 Wheel Alignment, Hurst Auto Shifter and Paddle Shifter, Satin Black Rear Tail Light Bezels

05-31-2010, 09:51 PM	#19
TaylorRyanSS COTW: 12/13/10 Drives: 1969 Camaro Join Date: Feb 2008 Location: Orange County, CA Posts: 7,880	got mine 10 days after I ordered __________________ "Are you one of those boys who prefer cars to women? - I'm one of those boys that appreciates a fine body, regardless of the make." 1969 CAMARO JOURNAL: http://www.camaro5.com/forums/showthread.php?t=341239 \| FACEBOOK: http://www.facebook.com/taylor.ryan.apt \| GRAPHIC DESIGN: www.aptdesigns.net

05-31-2010, 11:02 PM	#20
CamaroDreams07 Drives: Slow V6 Join Date: Jun 2009 Location: East Lansing, MI Posts: 9,361 View My Garage	Took forever to get mine (4 weeks or something I thnk) I tried to get my money back through Paypal and then in the next couple days it showed up. They don't have a phone number, they don't answer emails, they have NO customer service, but their harness is awesome once you get it. El Ess X...a little grumpy today are we? He ordered the DRL plug n play harness I'm pretty sure. That's what most poeople have ordered from Adaptive. And, like I said they don't have a phone number. All they give you is an email address, which I'm pretty sure they don't ever open. OP- hang on for a while, it's worth the wait once you get it. Looks amazing. Just gotta hang in there, I was right where you are a few months ago ranting about them when I was waiting for mine. __________________ [B]

05-31-2010, 08:59 PM	#18
ron10 Drives: 2010 2SS IOM L99 Join Date: Jan 2010 Location: LOUISVILLE,KY.. Posts: 7,545	thanks for the heads up.

06-01-2010, 03:32 AM	#21
131 SS Camaro Enthusiast Drives: 2010 Camaro SS, 2012 Silverado LTZ Join Date: Jan 2009 Location: Ohio Posts: 400	They didn't respond to my emails either but I got the harness in about a week and it was everything they said it would be. Mike __________________

06-01-2010, 09:51 AM	#22
xtreme industries Drives: 2010 Camaro 2lt RS Join Date: Sep 2009 Location: Calgary, AB, Canada Posts: 548	i waited 30 days before filing a claim. then that took a couple weeks to process.

06-01-2010, 11:00 AM	#24
tjd24 Thank you Oshawa/St.Cats! Drives: was 2010 2LT RS 2G1FC1EV4A9103434 Join Date: May 2009 Location: NW NJ Posts: 3,481 View My Garage	Amazing how inconsistent some vendors are - I got mine in 10 days back when they first posted them - works great. I agree that they must make them as they receive orders/$$$ - lean inventory... doesn't excuse epecially when overnight shipping is offered... __________________ #3434 Born 4-15-2009, Delivered 5-22-2009 BBOMG 2/3/4 - Traded-in 8/31/2019: Last edited by tjd24; 06-01-2010 at 11:14 AM.

06-02-2010, 12:10 PM	#25
clg_98ta Drives: 2010 Camaro 2SS Join Date: Jan 2010 Location: Austin, TX Posts: 2,698 View My Garage	Yeah, I got mine from them back in Jan with no problems. However, I would not order anything from them today - they just have too many issues that they're not addressing. IMO, there's absolutely no excuse for not answering email from people that send you money. __________________ Black 2SS ordered 1/4/2010, received 2/19/2010

06-11-2010, 03:27 PM	#26
BumbleBeeSS2009 Drives: Rally Yellow 2SS/RS Join Date: Apr 2009 Location: Wellington FL Posts: 1,597	Wow... wish I would've seen this thread earlier or done some more research... I ordered the DRL harness on Friday 06/04 to go along with the ACC p13w's I ordered the same day - the p13w's were in my mailbox on Tuesday 06/09 - still waiting on the DRL harness... so far I have sent several emails - one to adaptiveperformance@earthlink.net and one to info@adaptiveperformance.com (the earthlink one was listed under the seller information on my paypal receipt the other was from their website) I still have not heard anything back from them I know its only been a week but after seeing all these posts and hearing stories of people waiting 4 weeks... I'm wondering if I should start the paypal dispute process now... __________________ #52325 Delivered 11/07/2009

06-11-2010, 05:51 PM	#27
Camaro 007 James Bond -007 Drives: 2010 Camaro SS/RS Join Date: Apr 2009 Location: Illinois Posts: 26 View My Garage	I too am glad to read this. I ordered the P13W LED's from AAC and they are scheduled to arrive on Tuesday. I was going to order this DRL harness, but haven't for a couple of reasons. From what I've seen through research there are the following issues: - Some have mentioned that after 3 weeks or a couple of months in some cases that the diode goes out and causes the fog lights not to work. - From some additional research I've done, the AAC version can be done at home with the same parts and about a foot of wire total. - They don't appear to be the greatest company to do business with. I agree with all of the above comments. I don't care what your selling or how great your product 'might' be. If you don't have respect and common courtesy for your customers, your not going to have customers for very long. __________________ :flag2: May GOD Bless The United States of America! 2011 BMW X5 XDrive 35i Turbo 2010 Camaro SS/RS 2007 Corvette Z06 2008 Toyota Prius (63.25 MPG) 2008 Toyota Solara Convertible

06-11-2010, 06:08 PM	#28
LosXC451 Drives: 2010 SS SIM w/ RS Join Date: Feb 2009 Location: Miami, Fl Posts: 1,222 View My Garage	Its not a scam I got mine the a couple weeks ago without a problem, just try giving him a call. __________________ My car: http://www.camaro5.com/forums/showthread.php?t=17740

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