New PDIM Hardware and Software Available!

[Dznyfn]

OK, I have been reading all the issues with the dealers and it makes me feel really good about mine now. here is some background info

My bluetooth would randomly drop out and I would be unable to answer a call. Took it to the dealer and "Service writer 1" stated that I needed to leave my phone with them for the day, REALLY? Leave my iphone 4 with all my info? NOT gonna happen.

Went back two weeks later to my normal "service writer 2" and noticed "service writer 1" was no longer there. Explained what was going on with my bluetooth and told him the TSB #. "NO Problem" we will get right on it and new module was ordered after car was diagnosed. I asked what happened with "service writer 1" and he said that he was let go by not truely and completely investigating the customer complaints.

So, from where I stand it may not be the "Dealership" but just the service writer and the owner of the Dealership may not be aware of what is really going on in the service dept. I may be in a unique situation as my family have been friends with the owners for a very long time.

[shiftz33]

Originally Posted by R&D

Has any anyone had the SW flashed from HW/DB SW/DB to SW/DD by a dealer?

Went to pickup my Camaro after having the AFM lifters replaced. The shop foreman was trying to help me get my HW/DB / SW/DB PDIM updated to SW/DD. After he was able to drill into the configuration/calibrations for the PDIM he found that no newer software download part number was available to download into the PDIM than what it already has installed. He showed me the screen showing the version installed in the PDIM and latest update for the PDIM and they were the same part number.

At this point in time, it appears that a service department cannot update a HW/DB PDIM to SW/DD.

The only way to get SW/DD right now is purchasing the latest/greatest PDIM part number 22797218.

[cmore]

Originally Posted by shiftz33

Went to pickup my Camaro after having the AFM lifters replaced. The shop foreman was trying to help me get my HW/DB / SW/DB PDIM updated to SW/DD. After he was able to drill into the configuration/calibrations for the PDIM he found that no newer software download part number was available to download into the PDIM than what it already has installed. He showed me the screen showing the version installed in the PDIM and latest update for the PDIM and they were the same part number.

At this point in time, it appears that a service department cannot update a HW/DB PDIM to SW/DD.

The only way to get SW/DD right now is purchasing the latest/greatest PDIM part number 22797218.

U and the dealer need to read PI0055B it covers 2010 and 2011 models and also states they should update the hardware. I had the same issue as have some of the 2010 owners. The PI flatly states that they should update the hardware. I was also told I would have to buy the new PDIM, which was wrong. It took a while but I finally got them to follow it. Hang in there.

PS
By update I meant change out with the newer module.

[AUS10BMX]

My dealer said they flashed a few, but they actually took my entire module out and put a new one in, a part number I gave them to order. Then they will program it. I pick the car up today. I didn't want to chance flashing and it not work.

[shiftz33]

Originally Posted by cmore

U and the dealer need to read PI0055B it covers 2010 and 2011 models and also states they should update the hardware. I had the same issue as have some of the 2010 owners. The PI flatly states that they should update the hardware. I was also told I would have to buy the new PDIM, which was wrong. It took a while but I finally got them to follow it. Hang in there.

PS
By update I meant change out with the newer module.

The shop foreman and I had read PI0055B. I was the one that gave the shop foreman a copy of PI0055B. I ALREADY have hardware revision 'DB'. I installed that PDIM (PN 20985421) several months back before PI0055B was available. I purchased it myself and installed it to get hardware revision 'DB'. That's what gave me hardware DB and software DB.

Step 7 of PI0055B states that the PDIM (termed MPIM in this document) should be reprogrammed with the latest calibration. The shop foreman showed me the TIS2WEB screen where it showed the part number of the calibration in my PDIM and what was available via TIS2WEB and there was only one part number (calibration) listed and that was the same one already in the unit.

The fact that I had PI0055B in hand was the only reason he knew/agreed to try and update the PDIM calibration, but there does not appear to be a calibration in TIS2WEB above 'DB' for hardware 'DB'. At least yet.

[cmore]

I guess the sw update process is behind the documentation process. Wonder why they can not get the newest sw update.

[R&D]

Originally Posted by shiftz33

Went to pickup my Camaro after having the AFM lifters replaced. The shop foreman was trying to help me get my HW/DB / SW/DB PDIM updated to SW/DD. After he was able to drill into the configuration/calibrations for the PDIM he found that no newer software download part number was available to download into the PDIM than what it already has installed. He showed me the screen showing the version installed in the PDIM and latest update for the PDIM and they were the same part number.

At this point in time, it appears that a service department cannot update a HW/DB PDIM to SW/DD.

The only way to get SW/DD right now is purchasing the latest/greatest PDIM part number 22797218.

The dealer replaced the hardware free under warranty. Now everthing works great. Now at DB=HW and DD=SW But it took going to a second dealer, the first one said that the SW was up to date and there was nothing else they would do.

[Chevrolet Customer Svc]

spectre, I left my name and phone number for them to call me on Monday and so far not a peep out of them. Is there a number for the dealer at large that I could call to get a hold of them. It's really tough getting a hold of the employee you're working with! Thanks for the kind words Sir Nuke. I'm here to help so anything you guys need I'm here for you.

Jeff Morris, Chevrolet Customer Service

[Dogditcher]

Same issue as Shiftz33

Originally Posted by shiftz33

Went to pickup my Camaro after having the AFM lifters replaced. The shop foreman was trying to help me get my HW/DB / SW/DB PDIM updated to SW/DD. After he was able to drill into the configuration/calibrations for the PDIM he found that no newer software download part number was available to download into the PDIM than what it already has installed. He showed me the screen showing the version installed in the PDIM and latest update for the PDIM and they were the same part number.

At this point in time, it appears that a service department cannot update a HW/DB PDIM to SW/DD.

The only way to get SW/DD right now is purchasing the latest/greatest PDIM part number 22797218.

Same problem here -Took to dealer Tuesday for update from HW-DB SW-DB to HW-DB SW-DD .Dealer had car for appx. hour said I was all set drove off lot as usb was indexing 4 minutes into indexing switches to device not found then to last radio setting then back to trying to index USB -the same issue i drove in with -I check USB/menu and still showing old HW-DB. SW-DB .Headed back to dealer grabbed service manager loaded USB and
it displayed indexing but this time it finishes and operates correctly


Tell him sorry for wasting his time and drive off -Problem starts back up and I just head home- So is the update for SW-DB TO SW-DD not really out there and only fix is new module #22797218 that has the update
At this point just going to wait it out till i take in for Oil change hopefully it will be worked out by then-

[i007spectre]

Like I said Jeff they have me coming in today, they claim they have the right one now. But if it is not I will tell them that they need to listen to your message and get ahold of you.

[Sir Nuke]

GUYS, this is a STRANGE one.....if you saw my last post about going to the dealer yesterday to visit a buddy (#744). ANYWAY, I brought the car in adn dropped if off this morning. I have to ask....do any of you have kids? ya know how when kids have been acting up and not BEHAVING will straighten up when you REALLY lay down the law, or they think or know they are about to get a whipping?? WELL I get in my car and turn it on, and the radio starts to play, and I back out of the garage....then I stop, put it park adn turn it off, open the door to reset everything. I put in my flash drive and start the car up. IT FINDS THE DRIVE!! and starts playing.....I can run thru all the modes and USB it there now!! I even go in and select RANDOM SHUFFLE......let play a little....trun off the car, took they keys out and open the door to reset everything, but left the flash drive in......let it set a few minutes. started up the car.....the system started up, found the USB, started playing WITHOUT REINDEXING and RETAINED the memory of the SHUFFLE!!! In two years it has NEVER EVER done that.....I have HW:CB SW:CC I think the car KEW she was in trouble and like my dog....HATES going to the VET!!! It didn't matter...she is going!!! lol I got to the dealer, they recieved the new PDIM and are installing it. I'll pick her up this afternoon. but didn't BREATHE A WORD about her straightening out.....they are installing the new part! lol

[Chito]

Originally Posted by Sir Nuke

GUYS, this is a STRANGE one.....if you saw my last post about going to the dealer yesterday to visit a buddy (#744). ANYWAY, I brought the car in adn dropped if off this morning. I have to ask....do any of you have kids? ya know how when kids have been acting up and not BEHAVING will straighten up when you REALLY lay down the law, or they think or know they are about to get a whipping?? WELL I get in my car and turn it on, and the radio starts to play, and I back out of the garage....then I stop, put it park adn turn it off, open the door to reset everything. I put in my flash drive and start the car up. IT FINDS THE DRIVE!! and starts playing.....I can run thru all the modes and USB it there now!! I even go in and select RANDOM SHUFFLE......let play a little....trun off the car, took they keys out and open the door to reset everything, but left the flash drive in......let it set a few minutes. started up the car.....the system started up, found the USB, started playing WITHOUT REINDEXING and RETAINED the memory of the SHUFFLE!!! In two years it has NEVER EVER done that.....I have HW:CB SW:CC I think the car KEW she was in trouble and like my dog....HATES going to the VET!!! It didn't matter...she is going!!! lol I got to the dealer, they recieved the new PDIM and are installing it. I'll pick her up this afternoon. but didn't BREATHE A WORD about her straightening out.....they are installing the new part! lol

don't you just hate it when that happens. I had the same issues, everytime I will pull into the dealer for service it will work right and the advisor will look at me like I was crazy, but I took the documents from the post here and they changed the part anyways and now its working a lot better, but not 100% yet. so will see.

[Sir Nuke]

Originally Posted by Chito

don't you just hate it when that happens. I had the same issues, everytime I will pull into the dealer for service it will work right and the advisor will look at me like I was crazy, but I took the documents from the post here and they changed the part anyways and now its working a lot better, but not 100% yet. so will see.

at least when I was there two day ago and the tech looked it just for S and G's it was acting up at its WORST...so they have NO DOUBT its screwed up....

like the saying goes.....if its got wheels or :tweetz: chances are....somewhere down the road its going to give your trouble!!!

[AUS10BMX]

Before and after:



Moisture was in screen so it was replaced with door speakers as well. So far so good... Sounds clearer, and volume is actually loud at 20. I had to get up to 28 before. No crackling or popping so hopefully this is a fix!