WORST SERVICE GUY EVER!!! - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

6liter · 10-22-2011, 08:32 AM

Please listen and hear the phone call I got from the local service department.
Did you know that at chevy dealers one survey will get you $500??!!!
By the way, their service was slow, but I still put very satisfied on the survey.

XtremeHeartbeat · 10-22-2011, 08:41 AM

I wanted my survey in the worst way a few months ago but never got it. I would play that for the general manager at the dealership to show him the quality of his/her employees.

Blue17CamaroZL1 · 10-22-2011, 08:51 AM

If it's very satisfied, then why is it costing him $500???

LStick · 10-22-2011, 08:55 AM

I took a car in for warranty work two weeks ago and right on the ticket was a sticker that reminded me they needed all "Completely Satisfied". Followup phone call and letter two days later. Unreal.

I don't live too far from the dealership- next thing I expect is two thugs showing up at my door threatening to break my legs if I don't give the right answers.

6liter · 10-22-2011, 08:56 AM

Quote:

Originally Posted by Blue10CamaroSS

If it's very satisfied, then why is it costing him $500???

thats what I thought. I did it on my phone and thought I had maxed out all the questions. but I guess I missed the $500 question.

LStick · 10-22-2011, 08:57 AM

Quote:

Originally Posted by Blue10CamaroSS

If it's very satisfied, then why is it costing him $500???

In the skewed world of customer service surveys - anything short of perfect is a fail. And that fail is tied to a bonus.

Blue17CamaroZL1 · 10-22-2011, 08:59 AM

Quote:

Originally Posted by 6liter

thats what I thought. I did it on my phone and thought I had maxed out all the questions. but I guess I missed the $500 question.

tell him youll redo the survey and answer the $500 question correctly if you split it

6liter · 10-22-2011, 09:01 AM

Quote:

Originally Posted by LStick

In the skewed world of customer service surveys - anything short of perfect is a fail. And that fail is tied to a bonus.

I had all intentions of giving the max scores, cause I know what you mean. But I really must have just missed it because my thumb is too big on my phone. Cause I could really care less about the survey (until I get phone calls like this)

6liter · 10-22-2011, 09:02 AM

Quote:

Originally Posted by Blue10CamaroSS

tell him youll redo the survey and answer the $500 question correctly if you split it

RocketCutlass · 10-22-2011, 09:05 AM

I would of paid that guy a visit, played back the recording, and asked him what he was going to do for me to keep my mouth shut. That recording could cost him his job.

stangkilr · 10-22-2011, 09:06 AM

I am a service advisor....he is probably right. Some dealers base the pay of the advisors on gross profit %. If the survey scores on question 16 are not COMPLETELY SATISFIED your % drops from 17 to say 13....that can change a guys check from lets say $2,000 to $1,400. The service advisor gets the shaft for a question that has to do with the whole dealership and not the advisor. Bottom line....if you like your advisor mark question 16 COMPLETELY satisfied because if you mark it very satisfied your only screwing them. It sucks, but its the way the system works.

The_cartoonist_88 · 10-22-2011, 09:12 AM

i would just go to the boss and talk to him about the situation. regardless of how screwy the system is, thats completely unprofessional and the next time you go in for some service he will most likely try to screw you in some way because of it. no matter what the case is thats not acceptable in any place of business.

stangkilr · 10-22-2011, 09:20 AM

Quote:

Originally Posted by The_cartoonist_88

i would just go to the boss and talk to him about the situation. regardless of how screwy the system is, thats completely unprofessional and the next time you go in for some service he will most likely try to screw you in some way because of it. no matter what the case is thats not acceptable in any place of business.

You are correct you should never call a customer and confront them about the bad survey in that manner. Might call and ask them what to do next time to make sure they are completely satisfied.

6liter · 10-22-2011, 09:36 AM

Quote:

Originally Posted by stangkilr

I am a service advisor....he is probably right. Some dealers base the pay of the advisors on gross profit %. If the survey scores on question 16 are not COMPLETELY SATISFIED your % drops from 17 to say 13....that can change a guys check from lets say $2,000 to $1,400. The service advisor gets the shaft for a question that has to do with the whole dealership and not the advisor. Bottom line....if you like your advisor mark question 16 COMPLETELY satisfied because if you mark it very satisfied your only screwing them. It sucks, but its the way the system works.

I didn't know that it worked that way. And I really had no intention of giving him anything other than complete. I just think my thumb hit the wrong one when doing it on my iPhone.
I figured I would just vent here and let it go, rather then mess with the guys lively hood but telling his manager.

10-22-2011, 08:32 AM	#1
6liter Drives: BLK Join Date: Jul 2009 Location: USA Posts: 913 View My Garage	WORST SERVICE GUY EVER!!! Please listen and hear the phone call I got from the local service department. Did you know that at chevy dealers one survey will get you $500??!!! By the way, their service was slow, but I still put very satisfied on the survey. __________________ '10 Camaro 2SS/RS 6spd - Mods: Kenne Bell 2.8, Kooks, Wortec Bi-Modal Exhaust & Big Brake Kit (12piston front), MTI Shifter, BC Racing Coilovers, CCW Thunderbolt, Hotchkis Sway Bars, Carbon Fiber and satin wrap. Thanks to Hartely Automotive for helping with this build.

10-22-2011, 08:51 AM	#3
Blue17CamaroZL1 650HP soon to come Drives: 2017 Chevy Camaro ZL1 Join Date: Jul 2011 Location: Sayreville, New Jersey Posts: 2,882 View My Garage	If it's very satisfied, then why is it costing him $500??? __________________ 2017 Camaro ZL1 Hyper Blue Metallic A10, PDR, NAV, Premium floor mats

10-22-2011, 09:06 AM	#11
stangkilr Drives: 2017 Camaro ZL1 Join Date: Jan 2011 Location: Missouri Posts: 621	I am a service advisor....he is probably right. Some dealers base the pay of the advisors on gross profit %. If the survey scores on question 16 are not COMPLETELY SATISFIED your % drops from 17 to say 13....that can change a guys check from lets say $2,000 to $1,400. The service advisor gets the shaft for a question that has to do with the whole dealership and not the advisor. Bottom line....if you like your advisor mark question 16 COMPLETELY satisfied because if you mark it very satisfied your only screwing them. It sucks, but its the way the system works. __________________ 2017 ZL1 2014 Corvette 2002 Camaro

10-22-2011, 09:12 AM	#12
The_cartoonist_88 Turbine Cowboy Drives: 2010 Yellow 2LT Camaro Join Date: Jan 2011 Location: Newcastle, ok Posts: 351	i would just go to the boss and talk to him about the situation. regardless of how screwy the system is, thats completely unprofessional and the next time you go in for some service he will most likely try to screw you in some way because of it. no matter what the case is thats not acceptable in any place of business. __________________ 2010 YELLOW 2LT

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10-22-2011, 08:41 AM	#2
XtremeHeartbeat "The MistreSS" Drives: 2011 Black Camaro 2SS RS 6M Join Date: Feb 2011 Location: Hunterdon County, New Jersey Posts: 168	I wanted my survey in the worst way a few months ago but never got it. I would play that for the general manager at the dealership to show him the quality of his/her employees.

10-22-2011, 08:55 AM	#4
LStick Drives: 2021 Shadow Gray 1LS Join Date: Oct 2011 Location: Streetsboro Ohio Posts: 1,371	I took a car in for warranty work two weeks ago and right on the ticket was a sticker that reminded me they needed all "Completely Satisfied". Followup phone call and letter two days later. Unreal. I don't live too far from the dealership- next thing I expect is two thugs showing up at my door threatening to break my legs if I don't give the right answers.

10-22-2011, 09:05 AM	#10
RocketCutlass Property USMC Drives: 95 Caprice 9C1 Join Date: May 2009 Location: Camp Lejeune Posts: 476 View My Garage	I would of paid that guy a visit, played back the recording, and asked him what he was going to do for me to keep my mouth shut. That recording could cost him his job.